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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Holistic Approach to Training of ICT Skilled Educational Personnel</article-title>
      </title-group>
      <contrib-group>
        <aff id="aff0">
          <label>0</label>
          <institution>Institute of Information Technologies and Learning Tools of the National Academy of Pedagogical Sciences of Ukraine</institution>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>Key terms. KnowledgeEvolution</institution>
          ,
          <addr-line>KnowledgeManagementMethodology, Didactics, KnowledgeManagementProcess, ICTInfrastructure</addr-line>
        </aff>
      </contrib-group>
      <fpage>436</fpage>
      <lpage>445</lpage>
      <abstract>
        <p>The article intends to explore and estimate the possible pedagogical advantages and potential of cloud computing technology with aim to increase organizational level, availability and quality of ICT-based learning tools and resources. Holistic model of a specialist is proposed and the problems of development of a system of methodological and technological support for elaboration of cloud-based learning environment of educational institution are considered.</p>
      </abstract>
      <kwd-group>
        <kwd />
        <kwd>Learning environment</kwd>
        <kwd>personnel training</kwd>
        <kwd>cloud computing</kwd>
        <kwd>holistic approach</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>-</title>
      <p>As it is now impossible to introduce advanced ICT while managing this process
without mastering the ICT and other related pedagogical technologies, the main aim is to
train ICT-skilled educational personnel. Cloud computing technology (CC) is to
create a high-tech learning environment of educational institution, enhancing multiple
access and joint use of educational resources at different levels and domains. On this
basis it is possible to combine corporate resources of the university and other on-line
resources, adapted to learning needs, within a unite framework.</p>
      <p>
        Cloud computing is used for resources supply and to support collaboration in the
learning process in particular by means of mobile services. It requires the
development of new approaches and models for designing of a learning environment. Among
them there are those based on a holistic approach to learning [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ], [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ], [
        <xref ref-type="bibr" rid="ref7">7</xref>
        ], [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ].
      </p>
      <p>For this aim a set of instrumentation tools for cloud-based learning resources
collection, elaboration and design, holistic models of learning environment and specialist
models, and a system of methodological and technological support for the
development of cloud-based learning environment of educational institution should be
created.</p>
      <p>The purpose of the article is to identify trends and conceptual models of
educational personnel training within the cloud based learning environment.
2</p>
    </sec>
    <sec id="sec-2">
      <title>Problem Statement</title>
      <p>
        The problem of training of qualified educational management personnel as well as
teachers oriented on ICT based learning can nowadays hardly be taken independently
from the processes of the innovative development of educational space formed within
the school, region and educational system of a country or globally [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. In this regard,
there is a need for fundamental research focusing on the possible ways of developing
an educational environment of educational institutions. It should take into account, the
trends of improving ICT facilities while searching for new engineering technological
decisions and new pedagogical and organizational models [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ], [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. The main focus is
on shifting from mass introduction of separate software products, to an integrated and
combined environment which supports distributed network services and
crossplatform solutions.
      </p>
      <p>
        Emerging technologies of information and communication networks give a way for
implementing a holistic approach to education and training of personnel. A holistic
approach focuses on combining science and practice, training and production,
fundamental and applied knowledge and technological competencies with social and
humanitarian [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ], [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ]. Above all it aims the development of public administration’s
management skills in the educational field basing on a unite approach to learning
design and management. This is a promising direction for the development of a
field’s human potential. The innovative processes therefore, of the organization and
development of learning environment, search for new approaches and models for
specialist education and training becomes a matter of interest [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ].
      </p>
      <p>
        There is a problem of availability and valuable ways of learning resources
delivery, to achieve with their use the best pedagogical effect and to gain maximum
learning potential of ICT. This issue, may be hence partially solved if delivered by means
of cloud computing technology [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ], [
        <xref ref-type="bibr" rid="ref8">8</xref>
        ], [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ]. The main advantage of this technology
is the improved access to qualitative resources (and sometimes the only possible
access to necessary recourses at all). The idea is simply to explore approaches for the
modeling and estimation of CC-based learning process settings and valuable tools for
its organization.
3
      </p>
    </sec>
    <sec id="sec-3">
      <title>Education and Training of ICT-Skilled Management and Public Administration Personnel</title>
      <p>
        Public administrators are public servants working in public institutions, departments
and agencies [
        <xref ref-type="bibr" rid="ref10">10</xref>
        ]. Specifically, they are concerned with “planning, organizing,
directing, coordinating, and controlling government operations” [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ]. Specific sphere are
public servants for education management. For such personnel to be efficiently
trained, the need to develop novel approaches arises, as this sphere is mostly
concerned with multi-disciplinary knowledge and requires skills on the merge of training,
learning and management. Due to the fact that most pedagogical innovations are also
based on ICT the need in the sphere of education management also arises. There is a
branch of pedagogical sciences dealing with theoretical and methodological problems
of ICT in education use, psychological and pedagogical substantiation of these
processes, elaboration of ICT tools and resources for providing functioning and
development of educational systems. So there should be specialized personnel to insure the
processes of implementation, introduction and development of ICT-based learning
technologies within the sector of public administration.
      </p>
      <p>There are significant needs in IT competent specialists in the sphere of public
administration. Without ICT competence or competence in ICT for learning, problems
with their adaptation at the workplace arise, as do problems with the necessity of
additional and often profound training almost immediately after hiring. In some cases, a
vague idea of future graduates about the real problems and conditions of work with
innovative ICT infrastructures and ICT-based tools leads to lack of commitment to
practical solutions of work situations thus to a low level of innovative inclusion.</p>
      <p>
        Formation of the innovative institution’s ICT infrastructure could solve some of
the aforementioned problems [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ]. Namely, it would bridge the gap between the
process of training and the level of demand for their product. An environment that
would bring together the learning resources of educational and industrial projects
would be created, and would cover different levels of training; including the training
of both students and pedagogical management personnel.
      </p>
      <p>According therefore to the high rates of development of both the global ICT
market for the education sector, and the IT market of learning tools, the problem of
training professional staff for the domestic public administration and the IT-oriented sector
of education management; personnel which are primarily prepared within higher and
post graduate schools (e.g. universities and advanced training schools) being
continuous, we conclude that modern approaches to the design of educational systems are a
key point.</p>
      <p>It is unlikely that the current state of skilled personnel of management and public
administration of education could be regarded as fully satisfactory for the needs of
innovative development of ICT-based learning, for the required number of qualified
professionals with appropriate structure and quality of training. The system of training
and retraining of employees for public administration has not been properly formed.</p>
      <p>
        These problems should be considered within the context of development of an
institution’s and a region’s innovative environment as well as on national and
international level [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ], [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ]. These processes have to do with the modernization of a learning
environment in perspective of emerging ICT. Thus the developmental need of new
models and approaches to personnel training arises, which will account for the
modernization of ICT infrastructure and integrate resources of different levels and use.
      </p>
      <p>
        Introduction of innovations into the educational environment of a state or a region,
is highly concerned with the development of human resources of informatization on
education [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. It requires new types of skills and competencies which graduates often
lack of. These skills include leadership, ability to approach a problem holistically, and
the ability to critically evaluate achievement and self-assessment [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ], [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ]. It is the
lack of qualified personnel and the absence of a strategic approach to ICT
infrastructure design that are among the reasons for an institution’s of professional education
deficiency of a unite high-tech desisions.
      </p>
      <p>Nowadays content-technological process regarding the creation and use of ICT
products, and in particular the electronic learning resources, requires fundamental
background knowledge in both ICT and pedagogy. The approaches however for
training personnel today, do not sufficiently take into account the recent years’ innovative
changes in the ICT industry, nor the real needs regarding the extent of such training.</p>
      <p>
        A mean for provision of users with relevant services of cloud computing
technology is considered to be outsourcing; i.e. a service in a specific system to implement its
core functions is required, offered and sold by another system external to this [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ]. ICT
outsourcing plays an important role in enhancing the scientific and technical level of
ICT-systems of an educational institution as well as the efficiency of their operation
and their development. It is a market mechanism incorporating the latest advances in
the ICT sector and to satisfying user demand [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ], [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
      </p>
      <p>
        The main problem in educational practice is the contradiction between on one hand
the objective need for a continuous improvement of the software and the hardware
power of training computer complexes, and on the other, the lack of personnel’s
ability (in both qualitative and quantitative manners) to maintain, manage and develop
their ICT systems appropriately. The informatization hence of an educational
institution in terms of cloud computing and ICT outsourcing, will offer realistic solutions
for both the deepening of informatization and improvement of ICT’s educational
performance and use of information resources [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ], [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
      </p>
      <p>
        The basic principles of such introduction should be: a tight relationship of learning
with training and methodological support for tutors, focus on a specific educational
task; modularity of learning; continuity of learning, sharing experience and formation
and participation in professional association activities (including electronic) [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ], [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
In this process electronic distance learning systems should be actively used, based on
the principles of open education, with the maximum possible use being of CC
technology and outsourcing.
4
4.1
      </p>
    </sec>
    <sec id="sec-4">
      <title>What are Advantages of Cloud Computing Decision?</title>
      <sec id="sec-4-1">
        <title>It is a Cost Effective Solution</title>
        <p>
          Being cost-effective the user can get (buy) products and services proposed by the
virtual supermarket of ICT according to their needs (individual or group, collective,
corporate), they may pay only for what has been bought (e -transport, e-content,
eservices, virtual e-tools, a generic and subject software applications, network
platforms - full range of cloud services along with services for the design and
implementation of ICT systems and their fragments ordered by the users, their warranty and
post warranty service, maintain, upgrade and improvement, etc.) and only for the
actual time of use of the purchased product [
          <xref ref-type="bibr" rid="ref3">3</xref>
          ]. This will allow users to avoid regular
updating and upgrading of powerful general system software and hardware tools of
their own ICT systems, avoiding a potential surplus of ICT products used from time
to time; fragmentary, not fully, as well as spare parts, reduction of requirements for
information security of their own ICT systems, reduction of the number of their ICT
services and requirements for professional competence of their employees and as a
result, significantly reduce overall costs to support the operation and develop their
ICT systems, to increase their social and economic return, their efficiency [
          <xref ref-type="bibr" rid="ref2">2</xref>
          ], [
          <xref ref-type="bibr" rid="ref3">3</xref>
          ].
4.2
        </p>
      </sec>
      <sec id="sec-4-2">
        <title>This is a Flexible Solution of ICT Infrastructure</title>
        <p>It is designed for increased flexibility and effective access to learning resources so as
to build a unified and mobile infrastructure.</p>
        <p>
          On the basis of CC infrastructure all main aspects of interaction of a learner may
be comprehended on the unite basis. Along to approach introduced in [
          <xref ref-type="bibr" rid="ref1">1</xref>
          ], among
them there will be interactions between a learner and other learners; a learner and a
teacher; a learner and a learning tool; a learner and educational institution; a learner
and the society. This will lead to an environment of learning organization on the unite
base, where collaboration between learners and a tutor, free and flexible resource
access, learning activity within social inclusion into the environment of an
educational institution and the society will be enabled. The ICT support of learning is
realized by means of cloud services. It is designed for adaptation to the rapidly changing
external/internal environment, changing of task/competence requirements and
development of modern pedagogical approaches.
        </p>
        <p>
          Due to the principles of open education [
          <xref ref-type="bibr" rid="ref1">1</xref>
          ], there is a need to create an innovative
learning environment that will form and develop necessary professional skills. Among
them are leader skills, collaborative skills, critical thinking, and the ability to view a
problem in a holistic manner. These skills refer mostly to the demand of the sphere of
public administration of education, as in alliance with them; a process of innovative
development may be involved. This may be achieved on the basis of a holistic
approach to specialist training when the planning, design and resource management and
learning activity of an organization and its monitoring, may be represented on a unite
basis. It will be achieved through the unite development of different competencies:
professional, fundamental, personal and technological.
5
        </p>
      </sec>
    </sec>
    <sec id="sec-5">
      <title>A Holistic Model of a Specialist</title>
      <p>Holistic approach to education deals with the learning processes to be taken as unity
of all main aspects of a personality development, for example such as mental,
emotional and volitional. This is in tune with a meaning of the term “holistic” as
completeness, being impossible with disregard of some of its components.</p>
      <p>
        There are innumerous investigations devoted to the problems of holistic learning
development in different aspects such as learning and teaching interaction,
collaboration processes, engagement of both aspects of theory and practice to gain
comprehensive view of a subject [
        <xref ref-type="bibr" rid="ref7">7</xref>
        ], [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ]. Now there are important trends of research
development in concern to modern ICT. For example, holistic view is to approach learning
environment structure. Thus, the model of a learning environment, developed in [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ] is
Levels of
Education
      </p>
      <p>Dr.Sc
PhD
Magister
Specialist
Bachelor
Levels 5-9
to reveal main components and types of interactions within the different learning
process settings.</p>
      <p>
        The notion of holistic learning occurs in relation to personnel training, concerning
to different components and interactions within educational organization. It may
touch upon certain types of activity, collaboration and resource management
processes, engaging thus the entire organization at all levels and developing a performance
culture of personnel. There are different ways to approach peculiarities of specialist
formation, namely in the aspect of personal or professional features. That concerning
to modeling of professional competencies [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ], especially in the sphere of educational
management. Another aspect is about holistic models to develop leader skills [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ], [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ],
which are more to traits of a personality.
      </p>
      <p>The proposed approach is based on holistic model of a specialist in the sphere of
informatization of education presented in Fig.1. It concerns to Domain Competencies
which would occupy fundamental knowledge of educational management and modern
learning technologies and also ICT skills and ability to use e-learning tools. There are
also Personal Competencies, such as leader skills, critical thinking, and capability to
holistic view of a problem, responsibility and activity of an individual. As for
professional skills there are planning, design, resources management, cooperation and
collaboration skills, performance skills and ability for monitoring and self evaluation.</p>
      <sec id="sec-5-1">
        <title>Domain Competencies</title>
        <p>Fundamental
knowledge of
management
Skills for modern
educational
technologies</p>
      </sec>
      <sec id="sec-5-2">
        <title>Personality</title>
      </sec>
      <sec id="sec-5-3">
        <title>Competencies</title>
        <p>Leader skills
Critical thinking
Holistic view of a
problem
Responsibility
and activity
ICT skills</p>
        <p>Skills for creating
and use of e-learning
tools</p>
      </sec>
      <sec id="sec-5-4">
        <title>Professional</title>
      </sec>
      <sec id="sec-5-5">
        <title>Skill</title>
        <p>Planning
Design
Resources management
Cooperation and collaboration
Performance activities</p>
        <p>Monitoring and self evaluation</p>
        <p>Fig. 1. A holistic model of a specialist</p>
        <p>All the components of a specialist’s competencies, skills and knowledge are
consistently formed within the main level of education which corresponds to National
qualification framework (levels 5-9).</p>
        <p>Cloud computing decision is a reasonable way to support holistic learning settings
giving a platform for unite representation and access to learning tools for different
levels and domain of education as also for different individuals and groups of users.</p>
        <p>Promising ways of assessing resources quality, while building a holistic learning
environment are:</p>
        <p>A. Analysis of the most appropriate ways to use cloud computing technology to
supplementing and structuring collection of educational learning resources,
filling it with the resources on this basis and organizing multiple access to their
use
B. Use of a certain set of educational resources for testing methods to evaluate the
quality of their use within the cloud-based infrastructure of organization
C. Recommendations on methods to replenish the collection, its prototyping and
ways of structuring resources
D. Elaboration of requirements to provide electronic resources, for collection
replenishment
E. Analysis of cloud computing technology outsourcing for optimal selection and
use of resources’ collections
F. Creation of recommendations to developers and material for replenishment and
application of existing electronic learning resources
G. Development of recommendations for dissemination and use of collections of
electronic resources
6</p>
      </sec>
    </sec>
    <sec id="sec-6">
      <title>An Expected Impact and Social Results of the Project</title>
      <p>The important step to wider application and introduction of new learning approaches
and to gain most possible benefit from emerging technologies and ICT tools should be
achieved through modernization and upgrading of ICT learning environment of
educational institutions, increasing of overall level of e-learning.</p>
      <p>To achieve these goals the main problem is to rise ICT and professional level of
competencies of subjects of the learning process – managers, pedagogical personnel
and staff and also personal of ICT departments. Just the people are the most valuable
factor of empowerment of development and formation of social and economical
systems and educational systems in particular. Just the people are the most important
resource which should be involved so as to improve the quality of these social
systems and to manage their purposeful and productive growth. By this reason
development of tools and resources to train teachers and stuff is critical point because it really
concern to all levels of educational systems functioning.</p>
      <p>The whole impact of implementation of learning tools and techniques based on
cloud computing is aimed at:
 Broaden use of ICT in education aiming at wider take up by learners and teachers
 Effective public-private partnerships for introduction and managements of learning
environment solutions
 More efficient introduction of ICT into the learning process through the
exploitation of monitoring and assessment tools
 More timely and purposeful acquisition of skills and competences through
ICTbased learning technologies, in educational establishments and public
administrations
 Increased involvement with the adoption of learning digital technologies</p>
      <p>
        The important step to wider application and introduction of new learning
approaches and to gain most possible benefit from emerging technologies and ICT tools
should be achieved through modernization and upgrading of ICT learning
environment of educational institutions, development of new learning approaches, creating
more advanced learning technologies [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ], [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ].
      </p>
      <p>Formation of innovative ICT infrastructure of the institution could solve some of
the problems of development highly skilled educational and management personnel,
bridging the gap between the process of training and the level of demand for their
product.</p>
      <p>
        Due to development of cloud computing technologies opportunities, functionality
and access to collections of electronic learning resources has significantly increased.
In this regard, cloud computing is a promising direction of development of electronic
resources’ collections (may be relevant for development of collections), as it allows
the creation of a unified methodology for a single platform, a framework for
development and testing, and for improvement and elaboration of integrated assessment
methods’ quality. This gives an added value to available recourses [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ], [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ].
      </p>
      <p>The social results will help to modernize the learning environment of educational
institutions and organizations, to increase educational potential of ICT and add value
to the best examples of available learning resources due to their flexible and
learneradaptive access.</p>
      <p>At the same time there are several aspects of the cloud-based learning architecture
to be a subjected to further research. There are problems of pedagogical and
psychological support in regard to the processes of the design and organization of an
educational institution’s cloud infrastructure, prospecting possible organizational structures
to provide learning environment functioning and to teach educational managers and
organizers, pedagogical and technical stuff how to use new methods and approaches
to learning, based on cloud computing. There is a necessity therefore, to create an
educational and training system of support used by management personnel, teachers
and learners.</p>
      <p>The result of instrumentation for cloud-based learning resources collection
elaboration, and development of cloud-based learning environment of educational institution
might be used within different learning and organizational educational structures.
7</p>
    </sec>
    <sec id="sec-7">
      <title>Analysis and Estimation of Perspective Ways of Development</title>
      <p>The cloud based learning infrastructure is to give the opportunities:
 To combine the processes of development and use of electronic resources to
support learner competencies
 To insure holistic approach to specialist education and training, combining both
technological and social competences, development of critical skills of a learner
 To integrate the processes of training, retraining and advanced training, at different
levels of education by providing access to electronic resources of a unite learning
environment
 To solve or significantly mitigate the problems of association of electronic
resources of the institution into unite framework
 To access to the best examples of electronic resources and services to those units or
institutions, where there is no strong ICT support services for e-learning
 To provide of invariant access to learning resources within the unified educational
environment, depending on the purpose of study or educational level of the student,
enabling person-oriented approach to learning
 To make conditions for a higher level of harmonization, standardization and
quality of electronic resources, which may lead to emergence of the better examples of
learning resources and to more massive use them
8</p>
    </sec>
    <sec id="sec-8">
      <title>Conclusion</title>
      <p>There are real advantages of CC technologies to assure more flexible, scalable and
cost-effective decisions of access to learning resources as within the learning
environment of the university and also in learning environment of the whole region,
national and international scale. This is an advantage so as to ensure joint use and
widening participation in the learning courses of learners from different institution were
necessary services are substantiated and supported. As if holistic approaches to cloud
services development are already used in education so the challenge is to transfer this
experience into wider context.</p>
      <p>The project is implemented within the framework of the joint research laboratory
of Cloud computing in education of the Institute of Information Technologies and
Learning Tools of NAPS of Ukraine (Kiev) and the Krivoy Rog State University
(Krivoy Rog), www.ccelab.ho.ua.</p>
    </sec>
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