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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>A Multi-Agent Solution for the Interoperability Issue in Health Information Systems</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Paolo Sernani</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Andrea Claudi</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Luca Palazzo</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Gianluca Dolcini</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Aldo Franco Dragoni</string-name>
          <email>a.f.dragonig@univpm.it</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Dipartimento di Ingegneria dell'Informazione (DII) Universita` Politecnica delle Marche Via Brecce</institution>
          <addr-line>Bianche 60131 Ancona</addr-line>
          <country country="IT">Italy</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>-To achieve high quality and efficiency standards, interoperability between different information systems in healthcare is strongly required. Distribution, high modularity, robustness are features of agent oriented architectures, making MultiAgent Systems (MAS) ideal for Health Information Systems (HIS), as the healthcare domain is characterized by system and data heterogeneity. This paper presents an agent oriented architecture to address this kind of issues, capable to access geographically distributed data to allow health professionals to retrieve/update any patient's record efficiently and reliably. The proposed architecture is composed by three layers, to allow local data storage keeping clinical information available by authorized facilities and physicians. Furthermore MAS technology integrates with legacy systems, wrapping them with agents.</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>I. INTRODUCTION</title>
      <p>
        The healthcare domain is facing a growing number of
challenges: the incidence of medical errors is rising; many medical
facilities are understaffed, and serve increasingly large areas;
healthcare costs are rising more and more; healthcare facilities
are under pressure to provide better services with less resources
[
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. The median age of population is increasing, resulting in
a rise in the number of chronic diseases and thus of
healthrelated emergencies [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. Health Information Systems (HIS) can
provide a better coordination among medical professionals and
facilities, reducing the number and incidence of medical errors
[
        <xref ref-type="bibr" rid="ref28 ref3">3</xref>
        ]. They are considered as a solution to assist physicians in
tracking patient medical history, interventions, encounters and
lab test results [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ]. In the same time, they can reduce healthcare
costs and may provide a means to improve the management of
hospitals [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ], [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ]. Unfortunately, due to the inherent complexity
of their application domain, HIS are fragmented in various
systems that hardly make use of communication standards,
process definition protocols and homogeneous data
representations. Thus international boards and local governments are
defining general requirements for HIS and supporting the
adoption of health information technology ([
        <xref ref-type="bibr" rid="ref7">7</xref>
        ]), to provide
sustainable and effective healthcare services. Italian Health
Ministry, following European Union (EU) directives, defines
the requirements for the ”Basic Infrastructure for Electronic
Healthcare” [
        <xref ref-type="bibr" rid="ref8">8</xref>
        ]:
localization and availability of health records.
Patients’ clinical information should be available 24
hours a day and 7 days a week, wherever data are
stored.
      </p>
      <p>Federated architecture. Healthcare facilities and
services are distributed and federated by nature, and
clinical data should be maintained in the facility where
they are produced, ensuring that information will be
updated when necessary.</p>
      <p>Security and privacy. Due to the importance and the
strictly personal nature of clinical data, information
should be processed by mean of secure architectures,
addressing privacy laws.</p>
      <sec id="sec-1-1">
        <title>Scalability, modularity and reliability. The infrastruc</title>
        <p>ture should be modular, to avoid a quick obsolescence,
and scalable, to support the growing number of
medical records; a HIS should be designed to achieve a
safety critical degree of reliability.</p>
      </sec>
      <sec id="sec-1-2">
        <title>Integration with legacy systems. HIS architecture</title>
        <p>should integrate with existing systems in order to
preserve past investments and to make its adoption
practicable for local facilities.</p>
        <p>Use of open standards. It is, in fact, a mandatory
requirement for those systems, as HIS, addressing
interoperability issues.</p>
        <p>
          Multi-Agent System (MAS) paradigm, being characterized
by decentralization and parallel execution of activities based
on autonomous entities [
          <xref ref-type="bibr" rid="ref9">9</xref>
          ] with social ability [
          <xref ref-type="bibr" rid="ref10">10</xref>
          ], could
be ideal to implement HIS that respond to the needs of the
healthcare domain: fields such as information access, decision
support systems, internal hospital tasks would gain the greatest
advantages from the typical distribution of agent technology
and the existing standardization of communication between
agents [11].
        </p>
      </sec>
      <sec id="sec-1-3">
        <title>A. Our Contribution</title>
        <p>
          In this paper we propose an agent oriented architecture
capable to access geographically distributed data to allow
health professionals to retrieve/update any patient’s record
efficiently and reliably. Such architecture meets the
interoperability requirements among different health facilities and, at the
same time, integrates with existing legacy systems (including
local databases), being a new software layer on top of existing
ones: this allows to protect the investments made by facilities
and institutions as required by ministerial directives [
          <xref ref-type="bibr" rid="ref8">8</xref>
          ], in
addition to address interoperability issues.
        </p>
      </sec>
    </sec>
    <sec id="sec-2">
      <title>The main advantages of such architecture are:</title>
      <p>Distribution. A key concept of agent technology is
flexibility: the complex issues of interoperability and
integration with existing systems is broken down to
minor tasks assigned to individual agents: cooperation
is the solution to the original question. Retrieving data
is possible from any point in the territory just through
communication of distributed agents, and expensive
infrastructures - as happens with cloud solutions - are
not required.</p>
      <p>High modularity. Thanks to standardization activities
made by the MAS community - FIPA IEEE -, simply
adding new agents in the architecture (registering their
services and sharing the same ontology) is enough in
order to extend the capabilities of the system.
Robustness. An agent oriented infrastructure provides
many recovery techniques to better achieve fault
tolerance goals.</p>
      <sec id="sec-2-1">
        <title>Integration with existing systems. With the aid of</title>
        <p>wrapper agents, each one designed for a particular
instance of legacy information systems, the architecture
represents a higher fully interoperable software layer.
Communication at this level is readily able to use well
established standard ontologies for messaging (HL7),
definition of clinical documents (HL7 CDA),
scheduled workflows (IHE) and health care terminologies
(such as LOINC and SNOMED CT).</p>
      </sec>
      <sec id="sec-2-2">
        <title>B. Paper Structure</title>
        <p>The rest of this paper is organized as follow: section II
describes related works, about HIS and adopted technologies
to implement them; section III details the multi-agent system
architecture; section IV illustrates an implementation related
to an emergency-response scenario; section V points out some
qualitative evaluations about the proposed architecture; finally,
section VI draws the conclusions from the described work.</p>
        <p>II.</p>
        <p>RELATED WORKS</p>
        <p>
          In recent years, two different technologies have been the
subject of much of the research relating to HIS: cloud
computing and multi-agent systems. A mobile system that enables
electronic healthcare data storage, update and retrieval using
Cloud Computing is proposed in [
          <xref ref-type="bibr" rid="ref11">12</xref>
          ], in which a mobile
application based on an Android client enables the users to
retrieve remotely health information and images. In [13] a
wireless sensor network is used to automate the data collection
process. The collected information are distributed through a
Cloud Computing solution to medical staff. An alternative
approach is proposed in [14], where data and service
interoperability is obtained through a distributed and agent-oriented
system. [15] and [16] use the multi-agent system technology
to support the home-care monitoring and treatment of patients.
In [17] software agents are developed as personal assistants for
physicians and administrative staff, trying to free them from
routine work.
        </p>
        <p>
          Also researches about HIS impact have been carried out. In
[
          <xref ref-type="bibr" rid="ref4">4</xref>
          ] several papers concerning HIS and their implementations
are examined in order to understand factors and influencers
from previous experiences. In [18] scientific literature is
investigated in order to provide a conceptual basis to understand
and address HIS success and failure. The work in [19] analyses
positive and negative findings in HIS research, remarking the
lack of reports about negative results, necessary to assess
benefits of HIS. Finally formal ways to design and develop HIS
are necessary since the wide introduction of health information
technologies can lead to new types of errors (see for example
[20], [21]).
        </p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>III. INFRASTRUCTURE</title>
      <p>The agent oriented architecture is expressed by three levels
of abstraction, named local platform, district platform and
client platform (Fig.1-2): each one is characterized by its
specific agents and resources as described in the next subsections.
The discriminating factor between the first two layers is of
administrative nature: there is a local platform for each health
facility in the territory (e.g. a hospital); facilities refers to
administrative districts, which constitute the second layer of
the architecture; finally, the client level is represented by any
software agent which needs to login to the infrastructure to
retrieve documents or insert/update a patient’s health record.</p>
      <p>There is a local platform (Fig. 3) for each health facility. It
has the role to interface with any information system, currently
present in the structure, committed to the management of
clinical documents (create, edit, search, access) and the scheduling
of different departments in the facility. Every local platform
needs to know the address of its referring district platform in
order to have access to the entire agent infrastructure.</p>
      <p>LocalDBWrapper.: The task of such agents is to interface
with the databases of a certain local healthcare institution. The
advantages in the use of wrapping agents are the following:
All the legacy systems would not be modified or
replaced, but in fact encapsulated within such agents.
In this way, any external agent, which needs to access
to data contained by a local database, will be able
to obtain them simply by communicating with the
referring LocalDBWrapper agent, thus avoiding direct
interaction with legacy systems.</p>
      <p>It makes possible to abstract the actual data
representation within the different information systems
available in the various facilities. With this solution,
we don’t need to address issues like information
conflicts (such as homonymy and synonymy) or data
schema inconsistencies by burdensome techniques of
renaming, restructuring or even system redesign; it
is sufficient to design a wrapping agent for each
different legacy system able to translate the internal
data representation in the ontology shared by all the
agents in the infrastructure.</p>
      <p>Hence, using agents to wrap local databases allows to keep
data in the local facilities where the medical records are
generated, differently from outsourced cloud solutions that
store data in remote servers and have to deal with privacy
concerns [22]. Furthermore agents have proven useful when
directly acting as Web Services, providing agent-based services
[23]. An agent that needs data from the LocalDBWrapper
is able to obtain the service with a message exchange in
the FIPA Agent Communication Language. In order to add
a local platform to the entire agent oriented architecture, the
LocalDBWrapper agents must register to DF Intra-District
agent of their referring district platform: this makes it available
from distributed and remote agents, which need to retrieve data
contained by the local structure.</p>
      <p>DocumentHandler.: This kind of agents are able to access
the content of a specific clinical document produced within the
facility, such as clinical reports, laboratory tests, prescriptions,
etc. In general, a DocumentHandler is contacted by a client
agent to get health records managed by it: the
DocumentHandler agent locates the requested document through its
unique identifier, obtains it from the clinical repository and
translates the information in an outgoing message towards the
requesting client agent. Hence, the latter will be able to get
the contents of clinical data requested.</p>
      <p>Service Agents.: This set consists of agents for the
management of different departments of the healthcare structure (e.g.
radiology, cardiology, analysis laboratory, etc.). This paper
does not provide further information on this field, but it is
possible to find details about an agent oriented implementation
of the Radiology Scheduled Workflow provided by Integrated
the Healthcare Enterprise (IHE) consortium in [24].</p>
      <sec id="sec-3-1">
        <title>B. District Platform</title>
        <p>The main task of a district platform (Fig. 4) is to
encapsulate all the local platforms that administratively belong to
it. Basically, the district platforms represent the logic layer
which composes the final architecture and allows to achieve the
interoperability goal of our distributed system: every district
platforms, therefore, must know each other their address.</p>
        <p>DistrictDBWrapper.: These agents have similar
functions with local wrappers: they manage data within district
databases. The gateway agent contacts wrappers in order to
store or retrieve any reference to a patient’s clinical records,
which have been produced by every local platform in the
territory or by general practitioners.</p>
        <p>DocumentHandler.: DocumentHandler agents manage
those kind of documents which are of administrative
competence of a district, such as Electronic Health Record (EHR)
and Patient Summary [25]. They may refer to health records
which are distributed in different local platforms: the Gateway
agent has the role to look for and gather this information.</p>
        <p>Gateway.: The Gateway agent catches the client requests
and makes queries to local and district wrappers to retrieve
data about any distributed health record of a citizen (Fig. 5).
It returns the addresses of DocumentHandler agents which
the client must contact to get the required documents. To
accomplish this task, the gateway performs two basic activities:
When it retrieves the distributed data required to fulfil
a client request, it must integrate them into a data
structure, so that the client can handle a single dataset.
When a clinical record is produced within a district
for a patient belonging to another district, the former
gateway must inform the latter one to make its
referring DistrictDBWrapper agent register such event in
its own district database.</p>
        <p>Init.: During the starting phase of the district platform, the
Init agent registers the same platform Gateway to all the active
DF Inter-district agents of the remote district platforms in the
territory.</p>
        <p>DF Inter-district.: As we just said, it is the Directory
Facilitator in which all the remote Gateways are registered.
This allows a single Gateway to communicate with any other
distributed gateway in the entire infrastructure.</p>
        <p>DF Intra-district.: This Directory Facilitator contains all
the LocalDBWrapper agents registrations of the local
platforms belonging to the same district.</p>
        <p>LoginServer.: Its task is to establish a secure connection
with the client that wants to access to the infrastructure to
retrieve data in a specified district.</p>
      </sec>
      <sec id="sec-3-2">
        <title>C. Client Platform</title>
        <p>This logic platform contains client applications, which may
be any agent oriented software that is able, after a login phase,
to access data through the connection with a district gateway
agent. Examples of client applications could be: software
to access EHR, both by medical staff and citizens, mobile
applications to retrieve the Patient Summary for emergency
situations, software to update health records by general
practitioners, etc.</p>
        <p>IV.</p>
        <p>SCENARIO</p>
        <p>To show the capabilities of this architecture we assumed
a scenario where an emergency doctor urgently needs to
consult a patient’s health records, in particular his patient
summary. According to the EU definition, a patient summary is
a clinical document that is digitally stored in repositories with
cumulative indexing systems and secure access by authorised
people. It is an HL7 CDA compliant document, contained in
the patient’s EHR, whose purpose is to summarize a patient’s
clinical history and his current situation.</p>
        <p>
          In short, the main Patient Summary’s use cases can be
summed up in [
          <xref ref-type="bibr" rid="ref27">26</xref>
          ]:
        </p>
        <p>Emergency situations in which the patient may not
give an exhaustive description about his clinical
history (problems, allergies, current medicines, etc.).
Reliability of the information flows between family
doctor and health facilities.</p>
        <p>Patients affected by chronic diseases managed by
several specialists or elderly in home care regime.</p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>Diagnostic process support, telemedicine, etc. Finally, the Patient Summary contains both mandatory and optional fields, and it is expressed through XML markup language.</title>
    </sec>
    <sec id="sec-5">
      <title>To build such scenario we used:</title>
      <p>JADE Framework [23] to develop local and district
agents in some desktop computers.</p>
      <p>An android smartphone application (Fig. 6) to simulate
the client agent, developed with JADE LEAP add-on.
Ministerial directives to compose a Patient Summary
for our experiment, an XML parser and an agent
ontology based on HL7 concepts.</p>
      <p>The operating mode is very simple (Fig. 7). First of all,
the mobile client application log in to the district platform
entering its username and password: a secure connection is
established with the platform using TSL protocol to ensure
secure access to patients’ personal and sensitive data. Then,
the client asks for a citizen’s Patient Summary and its relative
health records by typing his tax code: the Gateway agent will
query the different distributed entities to find the location of
required data and inform the client where it can retrieve health
records. Finally, the client application gather this data asking
directly to DocumentHandler agents of the platforms which
hold the patient’s records.</p>
      <p>Since the proposed MAS has to be understood as an
infrastructure to address the interoperability issue in HIS domain
and we implemented a simple proof-of-concept for a specific
use case scenario, a quantitative evaluation is impossible at
this stage of the work. Nevertheless a qualitative evaluation
about the benefits produced by the adoption of MAS can be
outlined.</p>
      <p>The standardization of agent communication permits to
integrate legacy system and new services wrapping them with
agents, achieving interoperability and modularity. The JADE
framework, adopted for our emergency scenario, adheres to
FIPA standards allowing agents to register their services in
a Directory Facilitator (DF) agent. Hence, other agents can
query the DF to obtain the services they need. Also reliability
and robustness can be achieved with MAS approach: keeping
the focus on JADE, the framework offers the Main Container
Replication Service (MCRS) and the DF persistence; in this
way the container responsible for agent management is not
a single point of failure and offered services are always
traceable.</p>
      <p>Some domain experts1 have concerns about the actual
applicability of our Multi-Agent approach in present HIS
for which Service Oriented Architectures (SOA) are widely
adopted. In our opinion an integration between MAS and SOA
is both possible and desirable. Furthermore W3C specifications
about Web Services confirm that software agents are the
running programs that drive Web services both to implement
them and to access them [27].</p>
      <p>1as Klaus-Peter Adlassnig, during the final panel of the 1st International
Workshop on Artificial Intelligence and NetMedicine (NETMED’12)</p>
    </sec>
    <sec id="sec-6">
      <title>CONCLUSION</title>
      <p>In health information systems, the importance of addressing
interoperability issues among existing systems is widely
recognized. A crucial aspect is to allow health professionals to get
any information they need about a patient in a pervasive and
reliable way, even if these data are distributed in technically
and geographically different health information systems.</p>
      <p>To meet these requirements, in this paper we proposed an
architecture based on MAS technology that takes advantage of
the adoption of established standards for the management of
clinical documents. Our goal was to show how MAS features
can contribute in HIS in terms of interoperability, reliability,
modularity and robustness; and how health professionals
and thus citizens - could benefit from this efficient distributed
system. The adoption of a Multi-Agent architecture responds
to requirements prescribed by international boards and local
governments; differently from cloud computing solutions that
propose to centralize data in the cloud, MAS are more suitable
to respect the distributed and federated nature of healthcare
services. The proposed architecture ensures that clinical data
are stored in the same place where they are produced, and
seems better fit what prescribed by privacy laws. Furthermore
legacy systems can be integrated simply wrapping them with
agents that have to share the same ontology used by existing
agents.</p>
      <p>As future work the inclusion of proactive agents within
the architecture will be investigated, mapping out possible
improvements deriving from the adoption of goal-oriented
behaviours with respect to the interoperability issue.</p>
    </sec>
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