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<article xmlns:xlink="http://www.w3.org/1999/xlink">
  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Users' Perceptions of Searching in FlickLing</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Evgenia Vassilakaki</string-name>
          <email>evgenia.vassilakaki@student.mmu.ac.uk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Frances Johnson</string-name>
          <email>f.johnson@mmu.ac.uk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>R.J. Hartley</string-name>
          <email>r.j.hartley@mmu.ac.uk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>David Randall</string-name>
          <email>d.randall@mmu.ac.uk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Dept. Information &amp; Communications</institution>
          ,
          <addr-line>MMU</addr-line>
        </aff>
      </contrib-group>
      <abstract>
        <p>This study aims to explore users' image seeking behaviour when searching for known, non-annotated images across languages in FlickLing. In particular, the investigation reported in this paper aims to demonstrate the value in focusing on user's trust and con dence in the exploration of seeking behaviour to reveal users' perceptions of the tasks involved when searching across languages. The task assigned to our 24 users was to search for three speci c images described in Dutch, German and Spanish consecutively. In this context, four di erent methods, both qualitative and quantitative (questionnaires, observation, retrospective thinking aloud and interviews) were employed. Preliminary nding regarding users' switching between the two modes, users' thinking of languages and their answers to the two questionnaires on trust and condence are only reported here. It appears from our preliminary ndings that there is variation in our users perceptions of searching for images across languages and their approach to using translations and that this occurs regardless of the amount or type of help or guidance given.</p>
      </abstract>
      <kwd-group>
        <kwd>Multilingual Information Retrieval</kwd>
        <kwd>User Behaviour</kwd>
        <kwd>User Image Seeking Behaviour</kwd>
        <kwd>Flickr</kwd>
        <kwd>FlickLing</kwd>
        <kwd>iCLEF</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>-</title>
      <p>The development of e cient and e ective Cross Language Information Retrieval
(CLIR) systems depends not only on the implementation of the various
techniques for organizing linguistic resources but also on users' adaptation and
usage. The interactive CLEF (iCLEF) track in Cross Language Evaluation Forum
(CLEF) provides the participants with the necessary environment to run
interactive experiments and focus on users' image seeking behaviour in multilingual
environments. This is our second year participating in iCLEF track focusing on
users' behaviour while searching across languages in FlickLing.</p>
      <p>
        In the iCLEF2008 paper [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ], the aim of the study was to explore users' image
seeking behaviour when searching for the three known, non-annotated images
across languages in FlickLing. In particular, three research questions were
addressed: a) identify the reasons that determined our users' choice of a speci c
mode (monolingual/ multilingual), b) examine if and/or to what extent users
were thinking about languages when searching and retrieving images and c)
examine if and/or to what extent users were paying attention to translations when
searching and retrieving images. Four di erent methods, both qualitative and
quantitative were adopted to answer these questions. A questionnaire was used
to collect data on the users' knowledge of foreign languages, previous experience
in searching for images, in searching across languages and previous experience
with Flickr. An observation sheet was designed to help the facilitator take notes
and to record comments and remarks made by the users on speci c elements of
their search behaviour. These notes further aided the formulation of questions
during the interviews. In addition, retrospective thinking aloud was implemented
to shed light on the users' actions and thoughts. Screen capture software was
used to record a search session and this was then played back to the user asking
them to describe what they were doing and what they were thinking. Finally,
semi-structured interviews were carried out with each participant focusing on
further explaining their speci c actions, comments and remarks stated during
the whole study. For further information on the way these methods were
employed see [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ], [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ].
      </p>
      <p>
        The iCLEF2008 small study [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] showed that less than half of our ten users
appeared to consider identi cation of the language important in retrieving the
images. The majority either lacked con dence in using the di erent languages
or they were so focused on retrieving the images and completing the task that
they were not thinking about languages. Only four out of the ten users tried
to identify the language of the images and interact with the translations. These
users judged the translations as poor because either they were not retrieved, they
were not corresponding to users' search terms or they were retrieving irrelevant
results. As a consequence, users were losing interest and trust in translations
resulting in no usage of them or not paying attention to them.
      </p>
      <p>
        The iCLEF2008 study also revealed some insight into users' trust in
searching in a multilingual environment such as FlickLing and a possible relationship
between trust and the use of translations, to search for the images in di erent
languages. In addition, it provided some indication that users' con dence has an
impact when searching for images across languages and that con dence may or
may not be a ected by users' knowledge of foreign languages. In this context, a
follow up study was designed for iCLEF2009 drawing from the lessons learned
from the iCLEF2008 paper [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] and focusing on users' trust and con dence as
revealed and/ or formulated in multilingual environments. As a consequence, the
iCLEF2009 paper again aims to explore users' image seeking behaviour when
searching known, non-annotated images across languages. In particular, the
investigation reported in this paper aims to demostrate the value in focusing on
user's trust and con dence in the investigation of seeking behaviour to reveal
users' perceptions of the tasks involved when searching across languages.
      </p>
      <p>The remainder of this paper is structured as follows: a description of the
methods employed and the way the study was carried out are outlined in section
2. An initial analysis of the ndings is given in sections 3. Finally, we conclude
by summarizing the current indications of users' behaviour in section 4.</p>
    </sec>
    <sec id="sec-2">
      <title>Method</title>
      <p>In this section, further details on the test object, the task, the users and the
methods employed are illustrated.</p>
      <p>
        Test Object: This study used the FlickLing multilingual search engine for
images as developed and provided by iCLEF organizers [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ]. The same set up of
the interface was kept for this year's participants to carry out their interactive
studies.
      </p>
      <p>Task: As in the iCLEF2008 paper, our users were asked to search for the
rst three known, non annotated images given after login in FlickLing. The users
did not know in advance in which of the six languages supported by FlickLing
(English, German, Dutch, French, Italian and Spanish) the three images were
described. As a result, users had to use all the features and di erent modes
(monolingual/ multilingual) provided by FlickLing to search the three images
across languages.</p>
      <p>
        As opposed to last year's study, the three images were pre-selected and
presented to all 24 users so that the seeking behaviour and the thoughts recorded
for each user referred to the experience of searching for the same three images.
The three images were described in Dutch, German and Spanish consecutively.
Drawing from [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] during the selection process all English described images were
excluded as it was found that the majority of the users used English keywords
to search for the given images and only a landmark or a piece of writing would
trigger them to search across languages before going for the hints. As a result,
no English images were given in an attempt to encourage users to think about
languages and interact with the translations.
      </p>
      <p>
        In addition, the images selected had both a `heading' and at least three `tags'
describing them in order to provide our users with as many entry points to
these images as possible. This emerged from the iCFLEF2008 study [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] as users
complained when the images lacked either a heading or tags making their task
of nding it more di cult. Furthermore, all three images included a distinctive
landmark or a piece of writing that hinted at the language of the image. Again
the 2008 study highlighted the users behaviour in using details in the image
to identify the language of the image. Furthermore, there was no order of easy,
medium and hard to nd images adopted and applied in both studies since there
was not such a distinction in FlickLing.
      </p>
      <p>
        In this context, it should be also noted that during this year's study, words
like task, or study were carefully avoided both from the written instructions read
to the users and during the process of recruitment. Again drawing from [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] it
was found that the users were obsessed with nding the images and
completing the task \successfully" and that this competitive behaviour may have been
in uenced by the request for users to take part in the FlickLing task.
      </p>
      <p>User Sample: This study used a sample of twenty four (24) users, eighteen
(18) female and six (6) male ranging in age from 18 to 32 and only one stated
above 32. In addition, eleven out of the twenty four users were 1st year
undergraduate students, ve 2nd year undergraduate students and the remaining
eight postgraduate students all studying at Manchester Metropolitan University
(MMU). Furthermore, twenty two users were English Native speakers and the
remaining two were Greek and Finnish native speakers. Eight were monolingual,
two bilinguals and sixteen users stated knowledge of one or more foreign
languages (this includes the two bilingual users who stated knowledge of additional
foreign languages). In particular, the eight monolingual users were English
native speakers, one of the bilinguals had Bengali as a native language, with an
excellent knowledge of English and a basic knowledge of French and Spanish
and the second user stated Urdu and English as native languages, a basic
knowledge for German, Dutch, Italian and Spanish, a good knowledge for French and
an excellent knowledge of Hindi. Finally, from the fourteen remaining users the
two non English native speakers stated an excellent knowledge of English, seven
users stated a basic and one very good knowledge of German, seven users stated
a basic, one good, one very good and one excellent knowledge of French, two
users stated a basic and one excellent knowledge of Italian, one stated a basic
knowledge of Dutch and nally ve users stated a basic knowledge of Spanish
(see Table 1).</p>
      <p>All the twenty four users stated their experience in searching for images. In
particular, ve of them search for images very often, eight of them often, eight of
them sometimes and the remaining three users rarely. In addition, eight out of
the twenty four users have searched on the web for an image in a language other
than their native. These users employ mainly their own language skills (29%), an
online (24%) and hard copy dictionary (24%) consecutively, an online translator
(13%) and the help of a friend (10%). The main reason for doing so was for
school projects and assignments. The remaining sixteen users who are searching
images only in their native language explained that they \never needed to".</p>
      <p>In regards to previous experience with Flickr, eighteen out of the twenty four
have never used Flickr and explained \never heard of it", "never needed to", \I
have not got around to using it" etc. Only six users have used Flickr in the past
mainly for searching images (57%), sharing images (29%) and \been directed to
it by Google" (14%).</p>
      <p>Instructions: In iCLEF2008 study, the same written instructions were read
to all users yet it was observed that the majority of users would use the Help
instructions and ask for additional clari cations both regarding the task and
the various features of FlickLing. In the context of trying to investigate to what
extent instructions may a ect or not users' trust and con dence in FlickLing
and again retain an element of control in order to compare the ndings, three
di erent texts of instructions were written and used in the iCLEF2009 study. In
particular, the users were divided in three di erent groups upon arrival. Each
group was provided with di erent level of instructions of the given task going
from `no' to `detailed' information regarding both the task and the functionality
of FlickLing's features. In particular, the information given to the rst group was
kept on a `need to know basis' (see Appendix: Task Instructions). Users were
given the minimum information necessary to understand and complete the task
assigned. No explanation was given of the di erent elds and features employed
in FlickLing or how they could register and login. On the contrary, users were left
alone to discover the multilingual environment and form their search strategies
to retrieve the three given images.</p>
      <p>The second group of users beside the general instructions concerning the
task were also informed about the languages that FlickLing supports and in
which the three images can be described (see Appendix: Task Instructions). In
addition, further information concerning the features of FlickLing were brie y
mentioned before describing them after login. This was a way of preparing (even
unconsciously) the users for what was to be described thoroughly afterwards,
on rst login. Users were also instructed about the registration process but the
information given was kept to what each eld stands for rather than how it
functions. In this context, information about the elds and features of FlickLing
was again provided after login but it was limited to what each eld stands
for rather than disclosing their functionality. This element was left to users to
explore on their own while interacting with the interface.</p>
      <p>The users in the third group were given the same instructions with the second
group with the di erence that the functionality of the features in FlickLing was
also disclosed (see Appendix: Task Instructions). In particular, the languages
supported in FlickLing and in which the images could be searched across and
instructions concerning the registration process and how the various elds
function were thoroughly described to these users. In addition, the elds found in
FlickLing and their functionality were also presented and thoroughly explained
to the users in a more technical way.</p>
      <p>This group was given all the information available on the task and the
FlickLing interface, information focusing on both what is in there and how it
functions. These were explained in order to release users from the burden of exploring
it on their own. In addition, it was done to meet the purpose of providing
different level of information between the three groups.</p>
      <p>The assignment of users to each group was done based on users' knowledge
of foreign languages. In particular, based on the number of foreign languages of
which they have some knowledge, the users were assigned to a speci c group. This
was done in the context of equally assigning users with no knowledge of foreign
languages, knowledge of only one foreign language and knowledge of more than
one foreign languages across the three groups. In this way, homogeneity of the
user sample distributed to the three groups in regards of knowledge of languages
was enabled.</p>
      <p>
        Data Collection: The same four methods, both qualitative and
quantitative (questionnaire, observation, retrospective thinking aloud and interviews)
were used for both studies. The adoption of the same methods was agreed on
the basis that these methods enabled us to draw insights on di erent aspects of
users' characteristics and/or search behaviours. In addition, the de ned order
of their implementation enabled us to gradually gain a better and a more
comprehensive insight into users' actions and thoughts and formulation of relevant
questions. Moreover, the way of combining the chosen methods contributed to
o set their weaknesses and draw on their strengths enabling a better and more
comprehensive understanding of users' image seeking behaviour in multilingual
environments [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ]. In particular, further description of the di erences and
similarities between the way the four methods were designed and applied for both
studies is given below.
      </p>
      <p>
        Questionnaires: In the iCLEF2008 study one questionnaire was adopted
and implemented inquiring on users' native language, level of comprehension
for a series of foreign languages, previous experience in searching for images, in
searching across languages and in using Flickr and nally user demographics.
This questionnaire was also adopted in the iCLEF2009 study because it
successfully enabled the de nition of the user sample characteristics and users' previous
experience in each of the sections of interest and the formulation of relevant
questions during interviews [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ]. In addition, one more question was included in this
questionnaire as a supplement regarding the means users employ to search across
languages. This question was derived from users' comments during retrospective
thinking of the iCLEF2008 study when they were describing the way in which
they search across languages.
      </p>
      <p>
        In addition to the rst questionnaire, two more questionnaires were designed
and implemented inquiring on users' trust and con dence which also emerged
from [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ]. The second questionnaire consisted of a series of statements re ecting
on users' trust and con dence in general when they are searching for images on
the web. A prede ned six points scale (Don't Know, Not at all, A little, So-So,
Very Much So, Totally) was provided for users to choose for each statement.
These statements did not exceed ten and they were implemented as a second
part of the rst questionnaire. This was done both for presentation reasons and
in an attempt to relief users from the extra hassle of having to complete two
di erent questionnaires on arrival.
      </p>
      <p>The third questionnaire had the same format as the second questionnaire.
It consisted of a series of statements with a prede ned scale of six points
answers re ecting this time users' trust and con dence in FlickLing and its various
features (monolingual/ multilingual mode, translations, hints etc). These
statements did not exceed twelve in number. These two questionnaires were used to
formulate an idea of each users' trust and con dence both in general and in
particular in FlickLing and formulate relevant questions during the interviews.
Finally, all three questionnaires were employed to gather information on speci c
aspects of this study. At the same time, they all contributed to the same goal to
explore users' image seeking behaviour in multilingual environments.</p>
      <p>
        Observation: This study adopted again the same observation sheet as
designed for the iCLEF2008 study [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ]. It was kept the same because it proved
valuable for making notes on speci c actions of users while performing the task
and formulating relevant questions during interviews. In addition, it enabled the
facilitator to note down speci c user's expressions while performing the task and
use those to engage users in conversation shading light on the speci c actions
and thoughts of users re ecting on the reasons why [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ].
      </p>
      <p>
        Retrospective Thinking Aloud: This study also employed the
retrospective thinking aloud method to re ect on users thoughts and action when
searching for images across languages. This method belongs to the Think Aloud
Protocols and it is a widely used method for usability testing of software and interfaces
[
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. It was adopted and applied in the same way and using the same screen
capture software as in the iCLEF2008 study [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ]. The same method was adopted
because during the iCLEf2008 study it enabled the facilitator to gain insights
on users' information seeking behaviours, identifying the reasons why users were
behaving in this way and asking relevant questions during interviews [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ].
      </p>
      <p>
        Interviews: The same method of interview was also adopted in this study
as in the iCLEF2008 study [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] because it contributed to further clarifying users'
comments and sayings during retrospective thinking aloud, facilitator's notes on
the observation sheet and users' answers in the questionnaires. These interviews
were again semi-structured and kept as brief as possible because users were
already tired because of the retrospective thinking aloud and they were not
willing to spend more time on responding to additional questions [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ].
      </p>
      <p>
        In general, the same methods were adopted and applied in the same order
because they succeeded in gathering and verifying the validity and reliability
of the data on users' image seeking behaviour in multilingual environments.
The weaknesses posed by every method was also considered and tackled by
employing a mixed methods research so that the weaknesses of one approach
were o set by the strengths of others [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ]. Although the same methods was used
and implemented in the same order, minor changes and adjustments to the aim
of this year study was considered important in an attempt to focus more on users'
trust and con dence when searching for images in multilingual environments.
      </p>
      <p>iCLEF2009 Study's Experimental Procedure: This study consisted of
24 individual sessions which lasted on average one hour and a half each. Each user
on arrival was given the two questionnaires in the form of one to ll in. Based
on users' number of foreign languages as they would de ne them in the rst
questionnaire, the facilitator would assign them a speci c group (e.g. 1st, 2nd or
3rd). In addition, a number (01, 02, 03 etc) was also assigned to each user based
on users' arrival in order to ensure the anonymity of the data. Once the user
had the questionnaire completed, the facilitator read the relevant instructions
depending on which group the user was assigned. The users then started the task
while the facilitator observed and took notes. After the completion of the task,
users were asked to ll in the last questionnaire. Users were then asked, based
on the video capturing their search session, to describe their actions and re ect
their thoughts. At the same time, the facilitator took notes of users sayings
and scanned through the two last questionnaires focusing on speci c patterns
regarding users' trust and con dence. Finally, a brief interview followed enabling
the facilitator to ask questions based on the notes taken throughout the process
to further clarify users' image seeking behaviour.</p>
      <p>Data Analysis: The data gathered throughout the study were then
analyzed to shed light on the di erent aspects of users' actions and perceptions. In
particular, the questionnaires were processed in order to de ne the user
sample's characteristics (see Table 1) and users' level of trust and con dence both in
general (see Table 5) and in FlickLing (see Table 6). In addition, the transcripts
based on retrospective thinking aloud and interviews were used to reveal users
justi cations of their actions and thoughts as well as their answers in the two
questionnaires on trust and con dence. Furthermore, the videos based on users'
image seeking behaviour were used to identify the speci c actions of users and
re ect back to users justi cations and thoughts recorded during retrospective
thinking aloud.</p>
      <p>The transcripts based on retrospective thinking aloud only were further
analyzed in regards to speci c elements such as: a) users' switching between the
modes (monolingual/ multilingual) throughout the three images (see Table 3
and 4), b) users' thinking about languages throughout the task (see Table 2),
c) what triggered the users to think about the language of each image, d) the
reasons why they were giving up on each image, e) why they were using the
hints each time for each image and their actions after taking each hint, f) users'
comments regarding trust and con dence. In addition, the users' explanations of
their answers in the two questionnaires on trust and con dence during interviews
were also identi ed and grouped. In particular, for each user speci c comments
were identi ed regarding a) users' trust in general, b) users' trust in FlickLing
and c) whether their trust remained the same or changed throughout the task.
The same was done for users' comments regarding con dence.
3</p>
    </sec>
    <sec id="sec-3">
      <title>Findings</title>
      <p>The small scale iCLEF2008 study laid the foundations and revealed the reasons
why users were switching between the two modes, the extend to which they were
thinking about languages and paying attention to translations consecutively. The
current study aims to extend and reveal users' perceptions of the tasks involved
when searching across languages based on these behaviours and the expressed
justi cations. In the context of a preliminary analysis and interpretation of the
data collected, we can report the following in regards to users' perceptions when
searching for known, non-annotated images across languages. In particular, data
collected from the retrospective thinking analysis, the questionnaires on trust
and con dence and the videos recorded will be presented in an attempt to
identify users' perceptions when searching across languages.</p>
      <p>One important element in the process of identifying users' perceptions is the
extent to which they were thinking about languages throughout the three images.
In particular (see Table 2), on the rst image thirteen users did not think about
languages before going for the rst hint, six of whom were from the rst group,
three from the second and four from the third group. In addition, ve users were
thinking about languages from the beginning of the task, one of whom belonged
to the rst group and two to the second and third consecutively. Furthermore, six
users started the task without thinking about languages but at some point before
taking the hint started realizing that they needed to search across languages. It
is also interesting to note that nineteen out of twenty four users started thinking
about languages after taking the hint. Four users misinterpreted the hint on
language and used it as a keyword. One user did not use the hints at all.</p>
      <p>In terms of the second image, eight users started searching without thinking
about languages, ve of whom were from the rst group, one from the second and
two from the third. In addition, ten users were thinking about languages, three
of whom from the rst and second group consecutively and four from the third.
Five users started without thinking about languages but at some point before
going for the hint realized that they would need to search across languages, four
of whom were from the second and one from the third group. Only one user
started with a perception of languages but at some point he realized that he was
actually trying to search only in English and he belonged to the third group.
On the second image, non of the users misinterpreted the hint and used it as a
keyword and again one user did not make use of the hints.</p>
      <p>In regards to the last image, ten users again started without thinking about
languages, four of whom were from the rst, ve from the second and one from
the third group. In contrast twelve were thinking about languages, four of whom
were from the rst group, three from the second and ve from the third. Two
users started thinking about languages after spending sometime searching for
the image but before going for the hint, these belonged to the third group. On
the third image, again no users misintepreted the hint and this time four of them
did not make use of the hints.</p>
      <p>It is interesting to point out that only three users were thinking about
languages and trying to search for the three images across languages from the
beginning and throughout the task. The rest of the users either did not think
about languages throughout the three images and only the hint triggered them
to think about it or at some point either on the rst or the second image started
to understand that they would need to search across languages.</p>
      <p>Of particular interest is some of users' remarks regarding the task of searching
across languages:
\ but I didn't know what else to write or what I should do, because I didn't know
any languages and things like searching in other languages",
\even though I am writing in Dutch it doesn't necessarily mean that it will bring
up di erent images or any more images",
\but I didn't think that it would a ect, especially that it would a ect the search
that you would use because you would have Dutch as a language to search so, I
just kept on typing English search",
\ok it's making me do more that just search, it's making me use other languages
for me to search and then I was happier because I could search a Spanish word
which I obviously don't speak",
\searching in di erent languages seems, sounds like it would be much harder
than searching in English",
\I just found that I had to think about a lot of things like you have to nd the
image and try to translate it as well as nd out if it is in English...it took me a
while to grasp, what I was meant to be doing for this one, like I realized it had to
be in a di erent language the image but actually I was looking for keywords...".</p>
      <p>Another aspect of users perception of searching across languages is the use
of the two modes (monolingual/multilingual) (see Table 3 and Table 4). Four
out of twenty four users stayed and used only one mode throughout the three
images. In particular, three used only the monolingual mode and one only the
multilingual mode throughout the three images. In terms of the rest twenty
users, on the rst image ten were switching between the two modes, eight used
only the monolingual mode and the remaining two only the multilingual. On the
second image, sixteen users were again switching between the two modes and
four used only the multilingual mode. On the last image, seventeen users were
switching between the modes, two were using only the monolingual and one the
multilingual mode.</p>
      <p>In the context of investigating users' perceptions of the tasks involved when
searching for images across languages, users' degree of trust in applications
and con dence in their searching and language skills were also monitored both
with the two questionnaires employed, the users' comments during retrospective
thinking aloud and the individual interviews. In regards to the second
questionnaire (see Table 5), the majority of the twenty four users have \Not at all"
con dence in their language skills to search for images across languages on the
web (S9), trust \A little" online translators to help them translate a text (S3),
for languages of which they have some knowledge, they trust \A little" provided
translations for searching on the web (S5) and they trust \A little" for use the
search terms suggested to them by search engines on the web (S6).</p>
      <p>In addition, the majority of the twenty four users trust \So-so"1 applications
on the web to help them do the things they want to do (S1), the results that
search engines on the web give (S2), and they have \So-so" con dence in their
personal skills and abilities to search for images on the web (S8). Furthermore,
the majority of the twenty four users answered equally that for languages they
do not understand, they trust \A little" and \So-so" provided translations for
searching on the web (S4). The majority again equally stated that they trust
\Soso" and \Very much so" Help instructions to understand the use of interfaces
(S7). Finally, the majority of users who have experience in searching on the
1 A prede ned six points scale (Don't know!, Not at all, A little, So-so, Very much so,
Totally) was given to users to choose for each statement (see section 2:
Questionnaires).
web across languages stated that they have \Very much so" con dence when
searching images across languages because of their relevant experience.</p>
      <p>In terms of the third questionnaire (see Table 6), the majority of the twenty
four users stated they \Don't know" for the statement \I trusted the help
instructions to guide me through FlickLing (S8)". In addition, the majority had
\Not at all" condence in their language skills to search for the images across
languages in FlickLing (S11). The majority of users had \A little" condence in their
personal skills to search for the images in FlickLing (S10) and in their experience
that they were gaining in FlickLing for searching the images across languages
(S12). In addition, the majority \So-so" trusted the results that FlickLings both
monolingual and multilingual mode gave them (S1 and S2), trusted \So-so" the
translations FlickLing gives for languages they do not know (S4) and they are
\So-so" condent that FlickLing helped them search across languages for the
images (S9). Finally, the majority trusted \Very much so" FlickLing to translate
their query (S3), the translations FlickLing gives for languages they understand
(S5), FlickLing to suggest search terms (S6) and the hints provided by FlickLing
to search for the images (S7).</p>
      <p>The second goal of the analysis would be to identify the reasons why users
were or were not thinking about languages on each image and throughout the
task. In addition, the reasons why the four users used only one mode for searching
across languages and why the rest were either switching between the two or using
just one mode while searching for the three images are to be further analyzed.
In terms of users' trust and con dence, further analysis is intended to combine
the data gathered from questionnaires, retrospective thinking aloud and
interviews to shed light on the reasons why users provided the following answers to
the 2nd and 3rd Questionnaires and determine whether trust and con dence are
factors a ecting users' perceptions of the tasks involved when searching across
languages. Finally, to meet our aim to gain insight into users search behaviour
and use of translations further analysis will be carried out on data such as users'
comments regarding the three given images, their comments regarding their
language skills, and their interpretation and usage of the translation mechanism. It
appears from our preliminary ndings that there is variation in our users
perceptions of searching for images across languages and their approach to using
translations and that this occurs regardless of the amount or type of help or
guidance given. Further analysis of the data collected on users perceptions of
the task and their explanation for their actions may provide further insight into
understanding the user in the design and development of multilingual retrieval
systems.
4</p>
    </sec>
    <sec id="sec-4">
      <title>Conclusion</title>
      <p>This study aimed at exploring users' image seeking behaviour when searching for
known, non-annotated images across languages in FlickLing. In particular, this
paper aimed to demonstrate the value in focusing on user's trust and con dence
in the investigation of image seeking behaviour to reveal users' perceptions of
the tasks involved when searching across languages. The task assigned to our 24
users was to search for the three images given to them after rst login. These
images were described in Dutch, German and Spanish consecutively. In this
context, four di erent methods, both qualitative and quantitative (questionnaires,
observation, retrospective thinking aloud and interviews) were employed to meet
its research question.</p>
      <p>Preliminary ndings regarding users' switching between the two modes, users'
thinking of languages and their answers to the two questionnaires on trust and
con dence were only reported due to the inability to process the large amount
of data collected in such a short period of time. Nonetheless, it appears from our
preliminary ndings that there is variation in our users perceptions of searching
for images across languages and their approach to using translations and that
this occurs regardless of the amount or type of help or guidance given. Further
analysis of the data will provide a better understanding of users' behaviour
and perceptions so as to build cross-language information retrieval systems that
better serve users.</p>
    </sec>
    <sec id="sec-5">
      <title>Appendix: Task Instructions</title>
      <p>This study used three di erent groups of users. These users received di erent
levels of information about the task to be carried out and the interface to be
employed. The full text of the instructions provided to each group of users (1st,
2nd and 3rd) is outlined here. The reader can nd a detailed description of these
in the relevant chapter.
First Group Task Instructions
{ The organizers would like to thank you for sparing some of your time to
participate in this study.
{ I would like you rst to ll in this short questionnaire on basic background
knowledge.
{ This study uses FlickLing, a multilingual interface for searching images
across languages. You are asked to use this interface to search the rst three
images given to you after login. The images given can be described in any
of the following six (6) languages: English, German, Dutch, French, Italian
and Spanish. You will not know in advance in which of these languages the
images provided are described. Therefore, you need to use the features
supported by the FlickLing interface in order to search the three (3) images
across languages.
{ At this point, the organizers feel the need to remind you that it is the system
and not you that is being evaluated and that you should perform as usual,
spending as much time as you would have normally spent on searching.
{ You will be asked to ll in another short questionnaire after completing the
searches for the three images.
{ Your search session will be system captured and played back to you. You
will then be asked to describe your thoughts and actions while searching for
the three images. The facilitator will encourage you to keep on describing
your thoughts and actions when going to silence. A digital recorder will be
used to tape your description.
{ At the end, a short length interview will take place between you and the
facilitator that will be also taped.
{ I would now ask you to register as a member of the MMU team and start
searching for the images.</p>
      <p>Second Group Task Instructions
{ The organizers would like to thank you for sparing some of your time to
participate in this study.
{ I would like you rst to ll in this short questionnaire on basic background
knowledge.
{ This study uses FlickLing, a multilingual interface for searching images
across languages. You are asked to use this interface to search the rst three
images given to you after login. The images given can be described in any
of the following six (6) languages: English, German, Dutch, French, Italian
and Spanish. You will not know in advance in which of these languages the
images provided are described. Therefore, you need to use the features (Help
instructions, monolingual/multilingual mode, translations, suggested terms,
give up button and hints) supported by FlickLing interface in order to search
the three (3) images across languages.
{ At this point, the organizers feel the need to remind you that it is the system
and not you that is being evaluated and that you should perform as usual,
spending as much time as you would have normally spent on searching.
{ You will be asked to ll in another short questionnaire after completing the
searches for the three images.
{ Your search session will be system captured and played back to you. You
will then be asked to describe your thoughts and actions while searching for
the three images. The facilitator will encourage you to keep on describing
your thoughts and actions when going to silence. A digital recorder will be
used to tape your description.
{ At the end, a short length interview will take place between you and the
facilitator that will be also taped.
{ I would now guide you through registration for login to the FlickLing. You
need to click on `register' button. First, you need to type in an `email account'
and provide a `password'. Choose your `native language' from the menu and
the `language of the interface' again from the ones in the relevant menu.
Determine your team from the scroll down menu as `MMU' team. Choose
from the menu the `level of comprehension' for the six languages supported
by FlickLing and then click on `ok'.
{ You are now ready to use the FlickLing interface and search for the three
images. As you can see on your left, you have the rst image. You can
click on it in order to bring it forward and see it in detail. Two modes are
provided, the monolingual and multilingual. On the monolingual, you write
in one language and you get results only in the language of your query.
On multilingual mode, you write your query in one language and you can
determine in which languages of the six supported by FlickLing you can
get results. On the right side of the search box, you will get each time the
translations. Each time, you can cross out or provide a new translation for
each desired language. You can also use the suggested terms provided by the
system and the tags found in the images of the results. At any time, you can
give up on a photo or make use of the hints provided by FlickLing.
{ You can now start searching for the three images.</p>
      <p>Third Group Task Instructions
{ The organizers would like to thank you for giving some of your time to
participate in this study.
{ I would like you rst to ll in this short questionnaire on basic background
knowledge.
{ This study uses FlickLing, a multilingual interface for searching images
across languages. You are asked to use this interface to search the rst three
images given to you after login. The images given can be described in any
of the following six (6) languages: English, German, Dutch, French, Italian
and Spanish. You will not know in advance in which of these languages the
images provided are described. Therefore, you need to use the features (Help
instructions, monolingual/multilingual mode, translations, suggested terms,
give up button and hints) supported by FlickLing interface in order to search
the three (3) images across languages.
{ At this point, the organizers feel the need to remind you that it is the system
and not you that is being evaluated and that you should perform as usual,
spending as much time as you would have normally spent on searching.
{ You will be asked to ll in another short questionnaire after completing the
searches for the three images.
{ Your search session will be system captured and played back to you after
completing the searches. You will then be asked to describe your thoughts
and actions while searching for the three images. The facilitator will
encourage you to keep on describing your thoughts and actions when going to
silence. A digital recorder will be used to tape your description.
{ At the end, a short length interview will take place between you and the
facilitator that will be also taped.
{ I would now guide you through registration for login to FlickLing. You need
to click on `register' button. First, you need to type in an `email account'
and provide a `password'. Choose your `native language' from the menu and
the `language of the interface' again from the ones in the relevant menu.
Determine your team from the scroll down menu as `MMU' team. Choose
from the menu the `level of comprehension' for the six languages supported
by FlickLing and then click on `ok'.
{ You are now ready to use the FlickLing interface and search for the three
images. As you can see on your left side, you have the rst image. You can
click on it in order to bring it forward and see it in detail. By clicking on
ok button, you go back to your previous screen. Two modes are provided,
the monolingual and multilingual. In the monolingual, you search in one
language and you get results only in the language of your query. In multilingual
mode, you can determine in which language you write the query from the
drop down menu and in which languages you get results by crossing out
the relevant language buttons. If you do not cross out a language button
then you get translations and consecutively results in all six languages. On
the right side of the search box, you will get with each query the relevant
translations. The system retrieves at the same time your search terms and
the provided translations, so there is no need to retype the translations in
the search box. Each time, you can cross out or provide a new translation
for each language by clicking on the translation. You can use the suggested
terms provided by the system after each search underneath your image by
clicking on the term and selecting one of the options provided (include only
this word, include this word to the rest of the query, include the translation
of this word to the query). You can also use the tags found in the images
of the results again by clicking on the tag and selecting one of the options
provided (include only this word, include this word to the rest of the query,
include the translation of this word to the query). The results are presented
underneath your image and are listed in pages. The number of the pages
varies according to the number of results. At any time, you can give up on
a photo by clicking on the give up button found on the bottom side of the
image. After clicking on the give up button, you can either make use of the
hints provided by FlickLing or decide to skip this image and go for the next
one. The system provides a number of hints, disclosing each time the
language in which the image is described and the terms that retrieve this image.
You can use as many hints as you wish by repeating the same steps (giving
up and going for the hint button). You can now start searching for the three
images.</p>
    </sec>
    <sec id="sec-6">
      <title>Appendix: Analysis Tables</title>
    </sec>
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