)L]LNVHOYH'DYUDQÕúVDO2ILV2UWDPÕQÕQ9HULPOLOLNh]HULQH (WNLOHULQLQøQFHOHQPHVL $%X÷X%D\D]ÕW<ÕOGÕUÕP1, 8÷XU5HQNOLED\2 1,2 7h%ø7$.%ø/*(0ø/7$5(1 Ankara, Türkiye 1,2 {bugu.ED\D]ÕW, ugur.renklibay}@tubitak.gov.tr Özet. *QP]UHNDEHWGQ\DVÕQGD\D]ÕOÕPVHNW|UNXUXOXúODUÕRODUDN |QFHOL÷LPL]L en iyi teknolojiye ve en iyi süreçlere sahip olmaya YHUPLú GXUXPGD\Õ] %X QHGHQOH WHNQRORML\L JHOLúWLUHQ YH VUHoOHUL ROXúWXUDQ GDKDVÕ EXQODUÕ NXOODQDQ LQVDQ IDNW|UQH \HWHUOL |QHPL J|VWHUPH\L J|] DUGÕ HWPHNWH\L] +kOEXNL LoLQGH EXOXQGX÷XPX] ELOJL oD÷ÕQGD NXUXPODUÕQ EDúDUÕ\D XODúPDN LoLQ, ellerindeki teknoloji ve süreçleri NXOODQDELOHFHN YHULPOL ELU LQVDQ ND\QD÷Õ ROXúWXUPDN JHOLúWLUPHN PRWLYH HWPHN YH YHULPOLOLNOHULQL DUWWÕUPDN DGÕQD JoO X\JXODPDODU RUWD\D NR\PDVÕ JHUHNPHNWHGLU dDOÕúDQODUÕQYHULPOLOL÷LVDGHFHVDKLSROGXNODUÕ\HWHQHNOHULOHVÕQÕUOÕROPDPDNOD birlikte, YHULPOLOL÷L HWNLOH\HQ HQ |QHPOL XQVXUODUGDQ ELULQLQ oHYUHVHO oDOÕúPD RUWDPÕ ROGX÷X J|UOPHNWHGLU %X PDNDOHGH D\QÕ ]DPDQGD 3HRSOH &00¶LQ >@ LNLQFL VHYL\H VUHo DODQODUÕQGDQ ELUL RODQ oDOÕúPD RUWDPÕ IDNW|UOHULQLQ \D]ÕOÕP \R÷XQ NXUXOXúODUGD ya]ÕOÕPFÕODUÕQ YHULPOLOLNOHUL ]HULQGHNL HWNLOHUL DUDúWÕUÕOPÕúWÕU 2ILV RUWDPÕ IL]LNVHO YH GDYUDQÕúVDO RODUDN LNL DQD EDúOÕNWD HOH DOÕQDUDN YHULPOLOLN ]HULQH HWNLOHUL D\UÕ D\UÕ YH NDUúÕODúWÕUPDOÕRODUDNLQFHOHQPHNWHGLUDGHW\D]ÕOÕP\R÷XQIDDOL\HWJ|VWHUHQNXUXOXúWD JHUoHNOHúWLULOHQDQNHWLOHWRSODQDQYHULOHUHGD\DQGÕUÕODUDN \DSÕODQLQFHOHPHVRQXFXQGD, oDOÕúDQODUÕQRILVRUWDPÕLOHLOJLOLD÷ÕUOÕNOÕWHUFLKOHULGR÷UXOWXVXQGDNXUXPODUDRILVRUWDPÕQÕ QDVÕO L\LOHúWLUHELOHFHNOHULQH GDLU |QHULOHU VXQXOPDNWDGÕU .XUXPODUÕQ GDYUDQÕúVDO YH IL]LNVHO RILV RUWDPÕQÕQ NDOLWHVLQL DUWWÕUPD\D \|QHOLN \DSDFDNODUÕ L\LOHúWLUPHOHUOH oDOÕúDQODUÕQ NLúLVHO SHUIRUPDQVODUÕQÕ YH GROD\ÕVÕ LOH NXUXPXQ JHQHO SHUIRUPDQVODUÕQÕ DUWWÕUDELOHFHNOHULGH÷HUOHQGLULOPHNWHGLU Anahtar Kelimeler: Verimlilik, Performans, Ofis OUWDPÕ)L]LNVHOOfis OUWDPÕ DDYUDQÕúVDOOfis OUWDPÕ3HRSOHZDUH3HRSOH&00. 1 *LULú *QP]ELOJLoD÷ÕQGDLKWL\DoGX\XODQHQ|QHPOL NXUXPVDOND\QDNODUGDQELULLQVDQ ND\QD÷ÕLNHQEXND\QDNWDQVD÷ODQDQYHULPOLOLNYHHOGHHGLOHQSHUIRUPDQVNXUXPODULoLQ EDúDUÕ\DXODúPDGDen önemli faktörlerden biri RODUDNRUWD\DoÕNPDNWDGÕU%XQHGHQOH bir kurum en iyi teknolojilere ve en iyi süreçlere sahip olsa da; yeterli ve yetkin insan ND\QD÷ÕQDVDKLSROPDGÕ÷Õ]DPDQ, SL\DVDGDNLUHNDEHWRUWDPÕQGDEDúDUÕHOGHHWPHVLnin ROGXNoD]RURODFD÷ÕoÕNDUÕPÕQÕ\DSPDNmümkün olmaNWDGÕU. ÖzellLNOH\D]ÕOÕP\R÷XQ faaliyet gösteren kurumlarda bilgi ve bu bilgiye sahip insan kD\QD÷ÕIDNW|UEDúDUÕHOGH etmede kritik UROR\QDPDNWDGÕU 5HNDEHWEDúDUÕVÕLoLQLQVDQYHQDVÕOoDOÕúWÕ÷ÕD\ÕUWHGLFL HQ|QHPOLIDNW|URODUDN|QHoÕNDUNHQGL÷HUND\QDNODUGDKDD]|QHPOLKDOHJHOmektedir 406 [4]. %XGúQFHGHQKDUHNHWOHDNODúXVRUXJHOPHNWHGLUŽƔ͕84,68% LJĚŦŶůŦŬ͕4,26% ŽŬLJĚŦŶůŦŬ ĚͿ S: ĂůŦƔƚŦŒŦŵŽĨŝƐŝŶĚĞŬŽƌƵ;ĚƵǀĂƌƌĞŶŐŝ͕ƉĞƌĚĞ͕ƚĂďůŽǀď͘ͿǀĞƌŝŵůŝůŝŒŝŵŝĞƚŬŝůĞƌ͘ 29,79% <ĞƐŝŶůŝŬůĞŬĂƚŦůŦLJŽƌƵŵ͕47,23% <ĂƚŦůŦLJŽƌƵŵ͕15,32% <ĂƌĂƌƐŦnjŦŵ͕ 7,23% <ĂƚŦůŵŦLJŽƌƵŵ͕ 0,43% <ĞƐŝŶůŝŬůĞŬĂƚŦůŵŦLJŽƌƵŵ S: ĂůŦƔƚŦŒŦŶŦnjŽĨŝƐĚĞŬŽƌƵŶĚĂŚĂŶŐŝƌĞŶŬůĞƌŝŶŬƵůůĂŶŦůŵĂƐŦŶŦƚĞƌĐŝŚĞĚĞƌƐŝŶŝnj 5,11% ,ĞƌLJĞƌďĞLJĂnj͕85,11% ĕŦŬ͕LJƵŵƵƔĂŬ͕ƵLJƵŵůƵƌĞŶŬůĞƌ͕6,38% ĕŦŬ͕ŬŽLJƵnjŦƚƌĞŶŬůĞƌ͕ 2,13% Koyu renkler, 1,28% ŝŒĞƌ e) S: ĂůŦƔƚŦŒŦŵŽĨŝƐŝŶƚĞŵŝnjůŝŒŝǀĞƌŝŵůŝůŝŒŝŵŝĞƚŬŝůĞƌ͘ 52,34% <ĞƐŝŶůŝŬůĞŬĂƚŦůŦLJŽƌƵŵ, 45,11% <ĂƚŦůŦLJŽƌƵŵ, 2,13% <ĂƌĂƌƐŦnjŦŵ, 0,00% <ĂƚŦůŵŦLJŽƌƵŵ, 0,43% <ĞƐŝŶůŝŬůĞŬĂƚŦůŵŦLJŽƌƵŵ S: KĨŝƐŝŶŝnjŝŶŚĂŶŐŝƐŦŬůŦŬƚĂƚĞŵŝnjůĞŶŵĞƐŝŶŝƚĞƌĐŝŚĞĚĞƌƐŝŶŝnj͍ 51,91% ,ĞƌŐƺŶ, 20,43% ,ĂĨƚĂĚĂŝŬŝŐƺŶ, 26,38% ,ĂĨƚĂĚĂďŝƌ, 1,28% 7ŬŝŚĂĨƚĂĚĂďŝƌ ĨͿ S: KŝƔŝƐĞůĕĂůŦƔŵĂĂůĂŶŦŵ;ŵĂƐĂďƺLJƺŬůƺŒƺ͕ŬŝƔŝďĂƔŦŶĂĚƺƔĞŶŵĞƚƌĞŬĂƌĞǀď͘ͿǀĞƌŝŵůŝůŝŒŝŵŝĞƚŬŝůĞƌ͘ 53,19% <ĞƐŝŶůŝŬůĞŬĂƚŦůŦLJŽƌƵŵ, 42,55% <ĂƚŦůŦLJŽƌƵŵ, 2,98% <ĂƌĂƌƐŦnjŦŵ, 0,85% <ĂƚŦůŵŦLJŽƌƵŵ, 0,43% <ĞƐŝŶůŝŬůĞŬĂƚŦůŵŦLJŽƌƵŵ S: ĂůŦƔŵĂŬŝĕŝŶLJĞƚĞƌůŝŐƂƌĚƺŒƺŶƺnjŵĂƐĂďŽLJƵƚƵƚĞƌĐŝŚŝŶŝnjŶĞĚŝƌ͍ 0,85% Ϭ͘ϲŵ2 ;~ϴϬĐŵdžϴϬĐŵͿ, 22,55% Ϭ͘ϵŵ2 ;~ϴϬĐŵdžϭϮϬĐŵͿ, 25,11% 1,4 m2 ;~ ϴϬĐŵdžϭϴϬĐŵͿ, 51,49% 1,8 m2 ;ϴϬĐŵdžϭϴϬĐŵdžϲϬĐŵ>ƚŝƉŝŵĂƐĂͿ ŐͿ S: KĨŝƐŝŵŝƉĂLJůĂƔƚŦŒŦŵŬŝƔŝƐĂLJŦƐŦǀĞƌŝŵůŝůŝŒŝŵŝĞƚŬŝůĞƌ͘ 41,70% <ĞƐŝŶůŝŬůĞŬĂƚŦůŦLJŽƌƵŵ, 43,40% <ĂƚŦůŦLJŽƌƵŵ, 12,34% <ĂƌĂƌƐŦnjŦŵ, 2,13% <ĂƚŦůŵŦLJŽƌƵŵ, 0,43% <ĞƐŝŶůŝŬůĞŬĂƚŦůŵŦLJŽƌƵŵ S: ĂůŦƔŵĂŽƌƚĂŵŦŝĕŝŶĂƔĂŒŦĚĂŬŝůĞƌĚĞŶŚĂŶŐŝƐŝŶŝƚĞƌĐŝŚĞĚĞƌƐŝŶŝnj͍ 20,85% dĞŬďĂƔŦŶĂ͕51,49% 1-ϰŬŝƔŝůŝŬŬĂƉĂůŦŽĨŝƐ, 27,66% ϱǀĞĚĂŚĂĨĂnjůĂŬŝƔŝůŝŬĂĕŦŬŽĨŝƐ 0HYFXWIL]LNVHORILVRUWDPÕQGDQPHPQXQPXVXQX]VRUXVXQDYHULOHQFHYDSODUùHNLO’da J|VWHULOPHNWHGLU.DWÕOÕPFÕODUÕQ¶L NHVLQOLNOHNDWÕOÕ\RUXP NDWÕOÕ\RUXP PHYFXW IL]LNVHO RILV RUWDPODUÕQGDQ PHPQXQ iken ¶VÕQÕQ NHVLQOLNOH NDWÕOPÕ\RUXP  NDWÕOPÕ\RUXP PHPQXQROPDGÕ÷ÕJ|]OHPOHQPLúWLU. <ĞƐŝŶůŝŬůĞ<ĂƚŦůŦLJŽƌƵŵ <ĂƚŦůŦLJŽƌƵŵ <ĂƌĂƌƐŦnjŦŵ <ĂƚŦůŵŦLJŽƌƵŵ <ĞƐŝŶůŝŬůĞ<ĂƚŦůŵŦLJŽƌƵŵ 0% 5% 10% 15% 20% 25% 30% 35% <ĞƐŝŶůŝŬůĞ <ĞƐŝŶůŝŬůĞ <ĂƚŦůŵŦLJŽƌƵŵ <ĂƌĂƌƐŦnjŦŵ <ĂƚŦůŦLJŽƌƵŵ <ĂƚŦůŵŦLJŽƌƵŵ <ĂƚŦůŦLJŽƌƵŵ zƺnjĚĞ 13,62% 31,06% 17,87% 32,77% 4,68% ùHNLO2 )L]LNVHO2ILV2UWDPÕQGDQ0emnuniyet 412 4.3. 'DYUDQÕúVDO2ILV2UWDPÕ 'DYUDQÕúVDO RILV RUWDPÕQÕQ YHULPOLOL÷L HWNLOH\LS HWNLOHPHGL÷LQLQ VRUJXODQGÕ÷Õ  DGHW VRUX\D YHULOHQ FHYDSODUÕQ RUWDODPDVÕ ùHNLO ’de gösterilmektedir. .DWÕOÕPFÕODUÕQ  ¶VL NHVLQOLNOH NDWÕOÕ\RUXP  NDWÕOÕ\RUXP  GDYUDQÕúVDO RILV RUWDPÕ NRúXOODUÕQÕQ YHULPOLOLNOHULQLHWNLOHGL÷LQLGúQPHNWHGLU <ĞƐŝŶůŝŬůĞ<ĂƚŦůŦLJŽƌƵŵ <ĂƚŦůŦLJŽƌƵŵ <ĂƌĂƌƐŦnjŦŵ <ĂƚŦůŵŦLJŽƌƵŵ <ĞƐŝŶůŝŬůĞ<ĂƚŦůŵŦLJŽƌƵŵ 0% 10% 20% 30% 40% 50% 60% <ĞƐŝŶůŝŬůĞ <ĞƐŝŶůŝŬůĞ <ĂƚŦůŵŦLJŽƌƵŵ <ĂƌĂƌƐŦnjŦŵ <ĂƚŦůŦLJŽƌƵŵ <ĂƚŦůŵŦLJŽƌƵŵ <ĂƚŦůŦLJŽƌƵŵ zƺnjĚĞ 0,80% 2,55% 6,38% 39,63% 50,64% ùHNLO3 'DYUDQÕúVDO2ILV2UWDPÕYH9HULPOLOLN $QNHW LoHULVLQGH GDYUDQÕúVDO RILV RUWDPÕQGD YHULPOLOL÷L HWNLOH\HQ IDNW|UOHUGH oDOÕúDQ tercihlerini de J|]|QQGHEXOXQGXUPDNDPDFÕ\OD, NDWÕOÕPFÕODUÕQWHUFLKOHULQH\|QHOLN sorularda VRUXOPXúWXU%XVRUXODUNDSVDPÕQGDise DúD÷ÕGDNLEXOJXODUHOGHHGLOPLúWLU a) Kurumda yer verilmesi istenen sosyal faaliyetlere yönelik olarak sorulan soruda NDWÕOÕPFÕODUÕQWHUFLKOHULQHLOLúNLQHOGHHGLOHQEXOJXODUùHNLO’deki gibidir. ŽŒƵŵ'ƺŶƺ<ƵƚůĂŵĂůĂƌŦ WƌŽũĞ<ƵƚůĂŵĂůĂƌŦ Piknikler 'ƺŶƺďŝƌůŝŬ'ĞnjŝůĞƌ Happy Hour ŝŒĞƌ 0% 10% 20% 30% 40% 50% 60% 70% 'ƺŶƺďŝƌůŝŬ Proje ŽŒƵŵ'ƺŶƺ ŝŒĞƌ Happy Hour Piknikler 'ĞnjŝůĞƌ <ƵƚůĂŵĂůĂƌŦ <ƵƚůĂŵĂůĂƌŦ zƺnjĚĞ 2,55% 63,83% 45,11% 47,66% 65,53% 44,26% ùHNLO4 Tercih Edilen Sosyal Etkinlikler b) .DWÕOÕPFÕODUÕQNXUXPWDUDIÕQGDQoDOÕúDQODUÕQDVD÷ODQPDVÕLVWHQHQ\L\HFHNYHLoHFHN LNUDPODUÕQD \|QHOLN RODUDN VRUXODQ VRUXGD NDWÕOÕPFÕODUÕQ WHUFLKOHULQH LOLúNLQ HOGH edilen bulgular ùHNLO’deki gibidir. 413 ĂLJ<ĂŚǀĞDĂŬŝŶĂůĂƌŦ ^ĂďĂŚůĂƌŦWŽĂĕĂ^ŝŵŝƚ zŝLJĞĐĞŬKƚŽŵĂƚůĂƌŦ <ĂŶƚŝŶ ŝŒĞƌ 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% zŝLJĞĐĞŬ ^ĂďĂŚůĂƌŦ ĂLJ<ĂŚǀĞ ŝŒĞƌ <ĂŶƚŝŶ KƚŽŵĂƚůĂƌŦ WŽĂĕĂ^ŝŵŝƚ DĂŬŝŶĂůĂƌŦ zƺnjĚĞ 3,83% 51,06% 43,83% 59,15% 76,60% ùHNLO5