=Paper=
{{Paper
|id=Vol-1223/paper4
|storemode=property
|title=Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and Systems Principles
|pdfUrl=https://ceur-ws.org/Vol-1223/paper4.pdf
|volume=Vol-1223
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==Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and Systems Principles==
https://ceur-ws.org/Vol-1223/paper4.pdf
Engineering of Knowledge Structures: Perspectives from
Traditional Disciplines and Systems Principles
Doji Samson Lokku, Anuradha Alladi
Tata Consultancy Services, Hyderabad, India
{doji.lokku@tcs.com, alladi.anuradha@tcs.com}
Abstract. A human endeavor can be seen as leveraging certain ‘means’ in order to
accomplish a given purpose. The means could be several, but inevitably knowledge
underlies all of them. The proposed paper attempts to present various perspectives that
can aid in order to arrive at the ‘means‘ of a knowledge structure.
As per systems methodology, it is the structure and the associated process that when
brought together in a given context, give rise to accomplishing a purpose. Accordingly
the means could be seen as both the structure and the associated process. Also the con-
cerns that are needed to be taken into consideration while accomplishing a given purpo-
se can be broadly categorized into two, relative to the purpose, in terms of, whether
they are in favor of or not in favor of.
The representation proposed in the paper serves as a guidance while arriving at know-
ledge structures.
Keywords: Knowledge, Structure, Systems, Purpose, Process, Function, Context
1 Introduction
The epitome of any human endeavor is accomplishment of a stated or intended
purpose. Thus a human endeavor can be seen as leveraging certain ‘means’ in order to
accomplish a given purpose. The means could be through technology or knowledge or
a human intervention or things such as those, but inevitably knowledge underlies all
of them. The proposed paper attempts to present various perspectives that can aid in
order to arrive at the ‘means‘of a knowledge structure. The aim of this paper is to
discuss these perspectives with active participation from the audience using familiar
illustrations, so as to reinforce our understanding of the topic.
Traditionally engineering is a profession which addresses the concerns of suste-
nance (while accomplishing a purpose). Accordingly engineering offers sustenance to
a means, as the means aids in accomplishing a purpose. On a smaller scope, a purpose
can be viewed as a set of functions. As per systems methodology, it is the structure
and the associated process that when brought together in a given context, give rise to
accomplishing a function. Accordingly the means could be seen as both the structure
and the associated process. For example, the ‘means‘ for crossing a river could be a
bridge structure.
46 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
Principles of systems lend us a handle to capture the concept behind the representa-
tion for accomplishing a given purpose. The representation inherits its basis from the
principles namely purposefulness, openness, multidimensionality, counterintuitive-
ness and emergent property. The scope of the proposed paper takes into consideration
a majority of these principles.
The very many concerns that are needed to be taken into consideration while ac-
complishing a given purpose can be broadly categorized into two, in relation to the
purpose, in terms of whether they are in favor of or not in favor of. Accordingly ad-
dressing these varied concerns is expected to result in either accomplishing the pur-
pose to the fullest extent or be able to just cope with, without in any way contributing
to the purpose. The former is a fully favorable scenario and the later is a worst case
scenario, while accomplishing a given purpose.
For example, a physical structure is expected to withstand seismic or wind forces
that come upon it. Where as the sun light that comes into a living room should be
maximally utilized towards a healthy living. In other words, the concerns that are in
favor lead to thriving and the concerns that are not in favor expects surviving, while
accomplishing the purpose. With this line of thought, engineering should ensure that
enough sustenance is built into the respective structure & process, both of which are
expected to aid in accomplishing a purpose.
This particular representation will find its use in being able to look for the category
of concerns that need to be addressed and also to identify the gaps in arriving at the
means with respect to the ideal. The currently existing knowledge structures can be
seen in the light of this paper and be analyzed for any gaps that exist in them. This
representation will also point to the various bodies of knowledge that are multidimen-
sional, using which the varied concerns while accomplishing a given purpose may be
addressed.
The representation proposed here for presentation operates at the level of the
knowledge that is required for accomplishing a purpose. What are the knowledge
structures for ‘Organizing Knowledge’? Familiar human endeavors such as these are
attempted for representation, as part of illustration towards the proposed paper.
For the scope of this paper, a human endeavor is viewed as an attempt by people
leveraging a certain means, towards accomplishing a given purpose. The purpose
could be stated or intended. Also, for the scope of this paper, the purpose which peo-
ple attempt to accomplish is merely given and as such there is no debate in this paper
about the topic of purpose itself, in terms of what is a purpose and why is it a purpose
and the related discussion. This particular basic premise about a human endeavor
aimed at a purpose is depicted in figure 1.
Doji Samson Lokku, Anuradha Alladi 47
“Basic Premise in the Perspectives”
Aimed at
People + Means a Purpose
Any Human Endeavor is generally aimed at
accomplishing a Purpose.
Fig 1 Basic Premise in the Perspectives
Since engineering is about addressing the concerns of sustenance (of a means that
would aid), while accomplishing a purpose, the engineering design objective is to
come up with such ‘means‘or scheme of things, that supposedly aid in accomplishing
a purpose. As per systems methodology by J. Gharajedaghi [1], these means are the
structure & process and knowledge is the underlying ingredient.
The various books of knowledge which supposedly describe the concerns a given
‘means‘ will be subjected to, are portrayed as the possible solution space. We choose
various schemes that aid ‘Organizing Knowledge’ as a case towards knowledge struc-
ture and discussed if it reflects the elements that we have described as part of this
paper.
2 Systems Principles and Systems Methodology
According to J. Gharajedaghi [1], the following five principles act together as an
interactive whole, and define the essential characteristics about systems. The five
principles are:
Openness
Purposefulness
Multidimensionality – partially included for discussion in this paper.
Emergent Property – not included for discussion in this paper.
Counterintuitiveness – not included for discussion in this paper.
48 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
Also as per J. Gharajedaghi [1], function-structure-process-context forms an inevi-
table whole towards a systems methodology. Accordingly at a smaller scope, function
is equated with the purpose and carrying out a function with the aid of corresponding
structure & process leads to accomplishing the purpose. This statement also means
that in the absence of an associated process, structure alone will not be able to accom-
plish the purpose. This overall understanding is captured in table 1.
Concerns of Knowledge / Concerns of Knowledge Concerns of Knowledge
Means for accomplishing that are in favor while that are not in favor while
a Purpose accomplishing the Purpose accomplishing the Purpose
Means in the form of a
Structure
Means in the form of a
Process
Table 1. Means & Concerns
This paper is about our attempt to apply these principles and to put together our
understanding about systems methodology, in order to arrive at a representation that
can aid in engineering of knowledge structures. The systemic principles come into the
context of our attempt, leading to the representation that we could arrive at. As an
illustration, the various schemes that aid in ‘organizing knowledge’ with their respec-
tive structures are viewed through this generic representation.
3 Perspective from the Systems Principle of ‘Purposefulness‘
According to J. Gharajedaghi [1], one of the principles of systems is ‘purposeful-
ness’ and he refers to human beings as purposeful systems. According to Russel
Ackoff [2], a way to look at human behavior is to view them as systems of purposeful
events. Hence a human endeavor ideally is aimed at accomplishing a purpose, what-
ever the purpose may be. Accordingly ‘purpose’ forms an important element in the
representation towards engineering of knowledge structures.
A purposeful system is one that can produce not only the same outcome in differ-
ent ways in the same environment but different outcomes in both the same and differ-
ent environments. The ‘scope of a purpose’ can vary based upon the level at which
one choose to operate. The discussion on what is a purpose and why is it a purpose is
not part of the scope in this paper. In order to accomplish a purpose, people will lev-
erage certain ‘means’ that supposedly adhere with systemic principles. The ‘means’
plus the people who would employ the ‘means’ to accomplish a purpose, is shown in
figure 2.
Doji Samson Lokku, Anuradha Alladi 49
“Means for accomplishing the Purpose”
‘Means’ that
would aid
People leverage certain ‘means’ while
accomplishing a Purpose.
Fig 2 Means for accomplishing the Purpose
4 Perspective from the Systems Methodology
As per systems methodology, structure, function, and process with the context, de-
fine the whole or make the understanding of the whole possible. Structure defines
components and their relationships; function defines the outcomes; process defines
the sequence of activities; context defines the environment in which the system is
situated. As per J. Gharajedaghi [1], iteration is the key for understanding the system
and iteration on structure, function and process in a given context would establish the
validity. Accordingly, the means amounts to the structure & process as depicted in
figure 3.
50 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
“Means is Structure & Process”
Structure &
Process
The Means is the Structure & Process that
People would leverage while
accomplishing a Purpose.
Fig 3 Means is Structure & Process
5 Perspective from the Systems Principle of ‘Openness‘
While attempting to accomplish a purpose, the forces or concerns that exist in a
context or environment needs to be dealt with. These may be termed as ‘influences’
also. Accordingly, the associated knowledge that becomes relevant to the given pur-
pose can be separated in to two: one is the knowledge that is ‘in favor’ of the purpose
and the other is the knowledge that is ‘not in favor’ of the purpose. The same has been
depicted in figure 4. The means that is employed to accomplish the purpose should be
able to cope with these respective influences. For instance, a combined discipline of
knowledge is a concern that ‘means’ aimed at ‘organizing knowledge’ should be able
to cope with.
Doji Samson Lokku, Anuradha Alladi 51
“Exposure to Knowledge Concerns”
2 Knowledge Concerns that are ‘not in favor’ of
Knowledge
Structure &
1 Concerns that
Process
are ‘in favor’ of
2 Knowledge Concerns that are ‘not in favor’ of
The Means is exposed to certain knowledge
concerns, while accomplishing the Purpose.
Fig 4 Exposure of Means to Knowledge Concerns
6 Perspective on Solution Space for the ‘Means‘
Openness also lends a handle towards access to various bodies of knowledge where
one can find not only the knowledge of the problem but also knowledge of the solu-
tion too. The BOK (Book of Knowledge) consists of knowledge which refers to both
of the concerns that are in favor of and also not in favor of, while accomplishing a
purpose. Accordingly, the respective solutions also may be found within this
knowledge base. The representation of it is depicted in figure 5.
Though we have separated the knowledge into two, relative to the purpose, the
sources for identifying the knowledge are the same. They are the various bodies of
knowledge resident in books and other media and also the body of knowledge that is
present with people. These sources of knowledge consist of and refer to both those
concerns (and influences) that are in favor and also not in favor, as depicted in figure
4. These sources of knowledge should not be confused with the ‘classification of
knowledge’ which has been described as part of the illustration on ‘organizing
knowledge‘.
52 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
Typical Solution Space for ‘Means’
Solution Space
In favor of
(typical)
Category of
Concerns
Not in favor of
Natural Science
Political Science
Physical Science
Human Science
Social Science
Economics
And so on.
Various Books of Knowledge (BOK)
Fig 5 Typical Solution Space
7 Perspective from the Systems Principle of
Multidimensionality
Multidimensionality is about the ability to see complementary relations in oppos-
ing tendencies. This principle maintains that the opposing tendencies not only coexist
and interact, but also form a complementary relationship.
According to J. Gharajedaghi [1], “human beings form varying relations with each
other, creating an interactive type of structure. Interactions between purposeful people
in a group take many forms. People may cooperate on one kind of tendencies, compe-
te over others and be in conflict over others and all of this at the same time. People
learn and mature over time and are subject to change. The result is an interactive net-
work of variable members with multiple relationships, recreating the network on a
continuous basis. This is what is meant by plurality of structure”.
In the context of knowledge structures, with knowledge being resident with people,
accepting the plurality of structure is necessary to appreciate the principle of purpo-
sefulness and multidimensionality. Unlike traditional (physical) structures that
endure, knowledge structures can continuously change and recreate themselves on a
continuous basis.
Doji Samson Lokku, Anuradha Alladi 53
Plurality of structure is an attribute by which ‘knowledge structures’ can recreate
themselves continuously. As the purposes are realigned and the respective concerns
change, the structures need to adjust towards renewed missions. Knowledge being
non-physical, this manner of recreation is possible to achieve on an ongoing basis.
8 Further work on the Perspectives
Do we engineer the structure (and the process)? Or, do we engineer the
knowledge? Perhaps we need to do both. What are the ‘Degrees of Freedom‘of the
means employed? What are the limits of tolerance for them? What are the units or
dimensions for knowledge structures? How do we take advantage of ‘plurality of
structure‘ in order to cope with change? How about the other principles namely coun-
terintuitiveness and emergent property? What are the various realization levels [5] of
discourse? All these are of interest and going forward we will study them. The pro-
posed paper presentation can offer an opportunity for people to collaborate and carry
out further study on these and related topics.
9 Context of ‘Classification of Knowledge’ and Description of
various Schemes for ‘Organizing Knowledge’
There are several schemes for organizing knowledge. Those who have come up
with these schemes have thought about the various concerns and also they have
thought about these concerns differently. What should be the ideal scheme? What are
all the concerns that it should address? Why is it that a given scheme has become
popular in spite of other schemes having better features?
We choose this illustration for the reason that it is to do with knowledge. The clas-
sification of knowledge has several schemes with corresponding structures aimed at
‘organizing knowledge’.
There are various ways knowledge classification has been done by the research
scholars in the world, Barbara H. Kwasnik [3] & A N. Raju [4]. These classification
schemes are commonly used in the libraries in the world. There are various classifi-
cation methodologies which are in place. Some of the popular ones are Dewey Deci-
mal Classification (DDC), Universal Decimal Classification (UDC) and Colon Classi-
fication (CC). These are briefly described in the following paragraphs.
DDC has been devised by Melvil Dewey in the year 1876. It is the most widely
used classification scheme available in about 135 countries in the world. It has been
translated in to more than 30 languages in the world. More than 90% of the libraries
in the world are using DDC for the classification of books, which includes Public,
Academic, and Special libraries in the world. DDC has 7 standard subdivisions, re-
presenting areas, individual languages and literature, racial and ethnic groups, langu-
ages and persons.
54 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
The entire knowledge as per DDC has been classified between 000 to 999. These
main classes are divided further into 10 main classes. Each class is subdivided into
ten more and so on. Arabic numerals are used in the classification scheme to denote a
given subject. The scheme also has the flexibility to assign new emerging areas of
knowledge into the scheme. This means there are unassigned numbers throughout the
scheme for the emerging subjects to be included into the scheme. 23rd version of the
DDC was released in 2011. The DDC scheme has more orientation towards langu-
ages and literature.
The classification numbers are readily available to assign. The notations are ar-
ranged hierarchically, which will represent a base subject classification number. For
example a book on Indian Economics is classified as 330.954 in DDC.
300 – Social sciences
330 – Economics
330.954 – 954 is for India taken from standard subdivisions Table 2 of DDC
UDC scheme is devised by Paul Otlet and Henri La Fontain at the end of 19th
Century. It is an analytic synthetic classification scheme. This method of classifica-
tion helps in indexing and retrieving information easily and faster. Though UDC has
been devised based on the principles of DDC, it used more connecting symbols to
represent a class number. The advantage with the UDC scheme is that it will enable
us to go to minute level of detail, which is required for indexing and abstracting ser-
vices. Approximately 3% of the libraries in the world uses UDC scheme for the clas-
sification purposes. It is mainly used for indexing articles in journals.
UDC is hierarchically expressive, which means the longer the number, specific the
class. It also has a syntactical representation which means UDC codes are combined
with the help of a COLON (:) to represent a two notational elements /subjects. It is the
most flexible scheme of classification of knowledge. The scheme has more emphasis
laid on social sciences and technological areas. The uniqueness of this scheme is, it
has common auxiliary tables which it will represent with the help of various notations
to represent places, people, races, medium etc. These auxiliary tables will facilitate to
provide a specific classification number to a given area of knowledge. The scheme
also has a provision to accommodate new and emerging subjects.
A book on Indian Economics is classified as 33 (540) using UDC scheme. The
classification number is arrived as below:
33 Economics broad subject
33.(540) for India taken from Common Auxiliary Table of UDC
CC is popularly called Colon Classification, devised by SR Ranganathan, in the
year 1933. It was the first faceted analytico-synthetic classification scheme. The
name Colon comes from the punctuation mark COLON (:), which helps to separate
the two facets of a classification number. Colon Classification number used 42 main
classes, which includes letters, numbers and punctuation marks.
Doji Samson Lokku, Anuradha Alladi 55
The entire knowledge structure in CC are classified alphabetically from A to Z, A
for generalia to Z for law. In the lines of standard subdivisions in DDC and auxiliary
tables in UDC, CC used PMEST to represent various facets. The CC scheme uses 5
facets which are called PMEST, which means Personality, Matter or property, Ener-
gy, Space and Time.
The CC is most user friendly scheme of knowledge classification scheme to assign
exact class number for a given subject. PMEST is represented as:
Personality (,) Comma
Matter (;) Semi Colon
Energy (:) Colon
Space (.) Period/full stop
Time (‘) Apostrophe
The classification scheme uses PMEST to complement and supplement various
knowledge elements to arrive at a more clear class number to a title. Below illustrati-
on helps us to understand the construction of classification number using CC. For
example a book on Indian Economics is classified as – X . 44 using CC.
X Economics
. Space for connect Geography India from the title
44 is for India from PMEST
10 Illustration in the context of ‘Organizing Knowledge’
One topic of illustration that we have identified for discussion in the proposed pa-
per is ‘organizing knowledge‘. Now if we look at the scheme DDC from the point of
accomplishing the purpose of ‘organizing knowledge’, the concerns or influences this
particular scheme will be exposed to while accomplishing its purpose could be sever-
al. One such concern is creation of new knowledge. DDC scheme addresses this con-
cern by way of having unassigned numbers which can be used by emerging
knowledge.
The universe of knowledge is classified into broad 10 areas starting from 000 to
999, as per DDC. Any subject in the world finds its place in the classification scheme.
Classification facilitates to store and retrieve information easily. Since the knowledge
is classified into 10 main areas, the information we are seeking will help to relate to
its broad subject area, that we can look for.
Each scheme is oriented towards a particular area. DDC is more oriented towards
language and linguistics, literature and religion etc, where as UDC is more oriented
towards social sciences and technology. The CC scheme helps to classify the title to
the last level of detail. The CC scheme uses notations and punctuation marks to pro-
vide clear and distinct call number. This leads to lengthy call numbers.
56 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
In DDC, it will be difficult to assign a call number for a title which is dealing with
more than one subject. This limitation is adequately addressed in UDC and CC while
providing the use of colon and punctuation marks. UDC also uses decimals to denote
a particular subject, and helps to arrive at complete details of a given title. Two sub-
jects can be easily represented while separating with a colon or circular bracket.
DDC scheme has wider acceptance level, but if a book is dealing with more than
one broad subject, the book can be classified under any one broad subject Depending
on the priority you would like to assign. We cannot assign two broad subjects for a
given title using DDC. The mechanism to connect two subjects is not available, unli-
ke in UDC and CC.
Whereas UDC has overcome the challenge which DDC has, i.e we can classify a
book dealing with more than one subject, by using a colon, to distinguish two broad
subjects. The colon signifies representation of two subjects in a given title. For exa-
mple, a book on Political Jurisprudence in India is classified as 34:32:934. In this 34
represents Law Jurisprudence, 32 for Political Science and 934 for India geography.
Colon classification scheme also helps to classify a book with more than two sub-
jects by providing equal priority to two subjects, which is based on subject denoted
classification scheme. An illustration of the same is shared here. For example, culti-
vation of Mangoes by applying financial viability is classified as J382:7 (X). The
same can also be respresented as X382.7 (J) to lay emphasis on economics.
J Agriculture
382 Mangoes
: Energy
7 Cultivation
(X) Economics
In the above example, two main subjects are brought together and represented
equally.
The basic purpose of various classification schemes is to organise knowlege
present in various forms in a more methodical manner, so that it helps in classifying
in a logical way and arranged on the shelves for easy retrieval.
In todays world, knowldge is available in various forms like books, journals, peri-
odicals, magazines etc. Knowledge creates more knowledge. It is challenging if this
published knowledge is not arranged meaningfully. Various classifications schemes
which are devised by Melvil Dewey, and others will help classify knowlege and ar-
range it on the shelves so that retrieving the knowlege is easier, without chaos.
While devising the classification schemes, the respective designers of the schemes
have taken additional care to foresee the future demands and the new and emerging
subjects that would come up. Accordingly they left the classification numbers to be
accommodated into the existing classification scheme meaningfully and logically.
These new emerging subjects take their logical position in the classification scheme,
without disturbing the existing population of the scheme.
Doji Samson Lokku, Anuradha Alladi 57
Basically all these schemes have been developed with the intention to arrange the
knowledge so that it will be easy to retrieve as and when required. The various
schemes that we have described are the ‘Knowledge Structures’ that are aimed at
‘Organizing Knowledge’. If we look at these various schemes through the lens of a
generic representation, the elements that ought to be present in each of the schemes
are:
Purpose of the scheme;
Influences or Concerns the scheme is exposed to;
Knowledge concerns in favor of and not in favor of the purpose;
Plurality of structure in the scheme;
And a few more which we have not yet discovered.
Accordingly the given scheme will either thrive or survive, depending upon the
presence of these elements in the respective scheme. The proposed paper offers to
discuss with active participation from the audience, so as to reinforce our understand-
ing about engineering of knowledge structures.
11 Extending this work to Apply in the Context of other
Knowledge Structures
There are several others contexts of human endeavors, be it managing knowledge,
or enforcing a given knowledge or altogether a different connotation such as nurturing
an organization culture or building a corporate brand and so on, in which the generic
representation may be applied. Knowing ‘knowledge as an entity’ could be the key in
all such endeavors [6].
Another example for a knowledge structure as per our understanding is ‘culture’; it
could be organizational culture or culture of a society or country. We very well find
that technology is playing a key role in shaping up cultures. For instance use of mobi-
le phones and other electronic communication devices have changed the manner in
which people are connected and the way they communicate and relate with each
other, whether it is younger generation or older generation.
Another example could be the affordability and earning capacity of individuals in
shaping up cultures by way of giving rise to expensive living and credit bearing life
styles. Phenomenon such as these can be studied and possibly influenced through the
‘means’ that are arrived at by taking into consideration the various influences that
shape up these cultures.
Implications of the systems principles namely emergent property and counterintui-
tiveness have not been looked into, in the current scope of the paper. But these princi-
ples as well contribute in arriving at the representation that has been attempted. Tech-
nology can play a vital role in these endeavors by way of the enablement it can bring
in shaping up the ‘means‘.
58 Engineering of Knowledge Structures: Perspectives from Traditional Disciplines and
Systems Principles
12 Summary
This paper is about presenting the views or perspectives from traditional engineer-
ing disciplines and principles of systems. The views that are proposed for presentation
will help in undertaking engineering of knowledge structures. The basic premise in
this paper is that people leverage a certain means in order to accomplish a purpose.
The means is stated to be the structure & process, both of which will get exposed to
concerns that are in favor of and also not in favor of accomplishing the purpose. The
engineering design objective is to build enough sustenance into both the structure &
process so as to cope with these concerns. The solution space may be found in various
books of knowledge where the concerns also are described.
The chosen illustration can be discussed from all possible angles so that our under-
standing about engineering of knowledge structures is strengthened. It is our sincere
hope that these perspectives will be of help to the audience in their efforts to engineer
knowledge or knowledge structures.
13 Acknowledgements
The authors are grateful to Jamshid Gharajedaghi for the knowledge and wisdom
that he has presented about systems. The views presented in this paper are not possi-
ble without his inspirational writings.
Prof. Kesav V Nori, who has shaped our thoughts while leading business systems
research, is quite instrumental in our attempt to bring out this particular paper.
Doji Samson Lokku, Anuradha Alladi 59
References
1. Jamshid Gharajedaghi, Systems Thinking, Managing Chaos and Complexity, Sec-
ond Edition, Butterworth-Heinemann, 2006, Elsevier Inc.
2. Russel L Ackoff, Fred E Emery, On Purposeful Systems, Transaction Publishers,
New Jersey, 2008
3. Barbara H. Kwasnik, The role of Classification in Knowledge Representation and
Discovery, School of Information Studies, Centre for Science and Technology, Sy-
racuse University, Syracuse, NY, 1999.
4. AN Raju, Library Classification Theory, Himalaya Publications
5. Doji Samson Lokku, Kesav V Nori, Morphogentic Constraint Satisfaction Based
Approach for Organizational Engineering, ACM SAC, Dijon, France, 2006
6. Doji Samson Lokku, Importance of knowing ‘knowledge as an entity‘ in order to
contribute towards Service Science Education, People Education Congress,
HBCSE, TIFR, Mumbai, 2009