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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Bibliometrics in Online Book Discussions: Lessons for Supporting Complex Search Tasks</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Marijn Koolen</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Institute for Logic, Language and Computation, University of Amsterdam</institution>
          ,
          <country country="NL">The Netherlands</country>
        </aff>
      </contrib-group>
      <pub-date>
        <year>2016</year>
      </pub-date>
      <fpage>5</fpage>
      <lpage>13</lpage>
      <abstract>
        <p>Online book discussion forums provide rich information on how readers think about and describe books, how books are related to other books and how people search for and recommend books. Within the Social Book Search (SBS) Lab at CLEF we analyse book search requests on the LibraryThing forums and find several types of complex search tasks where bibliometrics naturally combines with information retrieval. This paper explores how book search information needs in online book discussions are related to bibliometric analysis and how the structure of book citations in reviews and discussions can support complex book search tasks where users want to go beyond topical relevance ranking and see how books are related to each other and particularly to the books and authors they know.</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>Introduction</title>
      <p>Online book discussions are a rich source of information about books, readers and their
preferences. There are several online platforms like GoodReads, LibraryThing and
Reddit where people discuss the books they read and want to read. These discussions can be
analysed using bibliometric techniques to get an insight in reading behaviour and
interests and relationships between books and readers, which could potentially be exploited
in retrieval systems to support book search tasks. Although bibliometrics is often
associated with the domain of scholarly communication, its application in book-related
social media can shed new light on the value of bibliometric information. For instance,
the fact that anyone can cite or mention books in any context prompts questions about
how this a ects the meaning and value of citation counts and co-citation strengths and
in their potential use in retrieval systems.</p>
      <p>Book search in social media is investigated in the Social Book Search (SBS) Lab at
CLEF 2015–2016, which provides IR test collections for a broad range of realistic and
often complex search tasks, and includes several forms of user-generated content about
books that can be analysed with bibliometric techniques. Book reviews by users, online
discussion forums and user catalogues are di erent data sources providing connections
between users, books and authors. Recommender systems typically exploit user
interactions with items to derive interests and generate recommendation. But what the value
of such interactions is for active searchers and interactive retrieval systems remains an
open question.</p>
      <p>This keynote explores the connections between the topics of bibliometrics in
information retrieval1 and social book search in two parts. The first part discusses book
discussion and search information needs found in social media and how they reveal
both a need for and resources for bibliometric analysis. The second part describes how
bibliometric information can derived to support various complex search tasks.
2</p>
    </sec>
    <sec id="sec-2">
      <title>Social Book Search</title>
      <p>The Social Book Search (SBS) Lab investigates book search in social media, where
users search for, discuss and review books, leaving rich connections between readers,
books and authors. The SBS Lab started as a single system-centred evaluation track at
INEX2 in 2011 with a focus on studying the relative value of professional metadata and
user-generated content for retrieval. Over the years, new types of professional and user
data have been added and the focus has shifted on building systems for supporting the
often complex search tasks that are found on the LibraryThing3 (LT) discussion forums.
These forums provide a great opportunity for studying realistic book search needs and
recommendations as well as book mentions over time, in a variety of communities and
in di erent contexts.</p>
      <p>LT o ers forum members a way to markup book and author mentions through so
called touchstones to allow members to easily look up the mentioned works and authors
and make explicit which author or work is discussed. Similar to wiki syntax, forum
members can surround book titles and author names with brackets while typing their
forum posts. The touchstone technology immediately links this to a specific work or
author and allows the user to correct the identified work.
2.1</p>
      <sec id="sec-2-1">
        <title>Social Book Search Requests</title>
        <p>Users of the LT discussion forums often posts requests for book recommendations based
on specific interests and information needs. Such requests have elaborate descriptions of
what they like and have already read and what they are looking for. Many of the search
requests encountered on the LT forums are complex. Searchers often have information
needs that are vague or hard to describe, which they express through shortlists of books
that represent what they are looking for. Or they describe sets of books that they are
interested in and want to know what order to read them in, which of those books to
start with or which to read next. Such tasks are not well-supported by current retrieval
systems, which may be a reason they turn to the forum to ask for recommendation, and
present opportunities for exploiting bibliometric information to aid search and retrieval.
Bibliometric information may confer relevant wisdom from a niche of knowledgeable
readers. Figure 1 shows the start of a discussion thread with the topic starter asking
1 See BIR 2016 Workshop: http://www.gesis.org/en/events/events-archive/
conferences/ecirworkshop2016/ and the Special issue “Combining
Bibliometrics and Information Retrieval” http://link.springer.com/article/10.1007%
2Fs11192-014-1484-3
2 The INitiative for the Evaluation of XML Retrieval, see http://inex.mmci.</p>
        <p>uni-saarland.de/
3 See: https://www.librarything.com/
for recommendations on the topic of multiculturalism. The post contains touchstones
to books and authors he is already familiar with, but also explains what he did not like
about a specific book. This is a rich description of a highly complex search request.
2.2</p>
      </sec>
      <sec id="sec-2-2">
        <title>Citations in User-Generated Content</title>
        <p>Over the course of five years, several test collections have been developed with diverse
document collections, including Amazon user reviews, LT user catalogues and LT
forum discussion threads. The Amazon/LibraryThing (ALT) collection contains book
descriptions from Amazon for 2.8 million books, including over 10 million Amazon user
reviews and 320 million user tags from LT, and additional library records from the
Library of Congress and the British Library. Next to the book descriptions, there is a set
of over 94,000 user catalogues with 39 million catalogue entries of 5.6 million distinct
works. The reviews, catalogues and discussion threads contain relations between books
and users that can be analysed statistically and could be interpreted as
polyrepresentations of citation and co-citation structure. But each of these ’citation’ types has its own
characteristics that introduce challenges in interpreting these structures.</p>
        <p>
          Platforms like GoodReads and LibraryThing and online book shops like Amazon
allow readers to review the books they have read. Zuccala and Bod [
          <xref ref-type="bibr" rid="ref15">15</xref>
          ] discuss how
formal book reviews can be regarded as mega-citations and how they fit in citation
theory. But in social media, reviews are often less formal, more heterogeneous in structure
and content and can be written for many di erent reason, including to voice an
opinion about the author or the topic of the book, its price or appearance. Although it is
possible to use reviews by the same reviewer as a connection between books (i.e. as
co-citations), there is not necessarily any meaningful relation in the fact that two books
are reviewed by the same person, as they may have read them for di erent purposes or
out of di erent interests.
        </p>
        <p>Users on LT can create their personal catalogues of books they have read or want to
read. These catalogues show which books a user added to her catalogue and when, as
well as optional ratings and tags. Again, the books in a user catalogue are connected to
each other through a user’s diverse and changing interests, and often unknown reasons
for cataloguing.</p>
        <p>The LT discussion forums contain many groups and threads with topical focus,
where books mentioned are related through the topic, but there are also many groups
and threads based on reading challenges–e.g. reading 75 books in a year or 11 books
in each of 11 categories in 2011–and games, where the relationships between
mentioned books may be hard to interpret. The statistical structure in book mentions can be
analysed at various levels: whole threads, individual posts, users or discussion groups.
Discussion groups for instance may represent specific communities, such as the Science
Fiction Fans group and the Military History group.</p>
        <p>Citations and co-citations can be counted among all books that mentioned, or within
meaningful subsets, e.g. all books classified under History &amp; Geography, Social science
or Literature &amp; Fiction. A comparison of the reviews, catalogues and forum mentions
reveals that fiction is more popular than non-fiction in terms of mentions (66%), but in
terms of catalogued and reviewed books, non-fiction is the larger category (53% and
60% respectively). Among the non-fiction categories in the Dewey Decimal
Classification, history and social science are the most prevalent categories. Among the most
catalogued books, there are interesting di erences in mention frequency. Among book
series, the first one or two books are mentioned much more frequently than later books
in the series. This is possibly because users want to give others quick access to
information on books that these series start with. The rest of the titles are not as useful since
people can easily find these further books through the first one. It may be that users
avoid mentioning too obvious connections between books which could help systems
avoid too obvious recommendations. Vice versa, among the books that are not
frequently catalogued but mentioned relatively often there are mention nominated works
for literary prizes such as the Man Booker Prize4 and the Orange Prize.5</p>
        <p>
          Bibliometric analysis also reveals interesting patterns in reading behaviour and
information needs. Koolen et al. [
          <xref ref-type="bibr" rid="ref5">5</xref>
          ] categorised 944 forum book search requests into five
groups: 1) known-item, 2) content-based, 3) familiarity-based, 4) content- &amp;
familiaritybased and 5) context-based. Content-based requests purely focus on the content of the
book, e.g. topic, genre or plot. Familiarity-based requests describe previous reading
experiences or specific books that the user knows and likes, with the information need
being to find similar books or good follow ups. Context-based requests contain
information needs that have to do with who the reader is (age, gender, background knowledge)
and the context of reading (in class, in an airport). They found that for familiarity-based
book search requests mostly represent fiction-related information needs, whereas
requests for non-fiction are mainly content-based. Users who post content-based requests
tend to have larger catalogues than users who post context-based and familiarity-based
requests and get less popular books as suggestions.
4 See: http://themanbookerprize.com/
5 Now called the Baileys Women’s
womensprizeforfiction.co.uk/
        </p>
        <p>Prize
for</p>
        <p>Fiction, see</p>
        <p>http://www.</p>
      </sec>
      <sec id="sec-2-3">
        <title>2.3 Identifying Book Citations</title>
        <p>
          Citations in scholarly communications are often explicit, but in informal discussions
and reviews, works may be mentioned without explicit reference. This poses a problem
for statistical analysis. In book-related discussions, citations can be explicit and specific
or implicit, vague and generic. A forum post can mention an author’s entire oeuvre
without mentioning specific works, or refer to a specific work by description—a form
of non-indexed eponymal citedness [
          <xref ref-type="bibr" rid="ref10">10</xref>
          ]—as in the following example: ”The second
Chadbourn trilogy is ok, not as good as the first.”6 This sentence mentions two trilogies
by the author Mark Chadbourn, but neither of them by name. Such mentions are hard to
detect automatically, but are a form of citation. This challenge is currently explored via
the SBS 2016 Mining Track7 which evaluates automatic detection and linking of book
mentions.
3
        </p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>Using Book Citations for Retrieval</title>
      <p>
        A well-established way to use citations to improve retrieval e ectiveness is use
citations context. In scientific literature, the context in which articles are cited can improve
retrieval e ectiveness [
        <xref ref-type="bibr" rid="ref7 ref8">7, 8</xref>
        ]. What people other than the author say about an article
enriches the representation. The same is true for books. Koolen et al. [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ] looked at the
e ectiveness of including book discussions in the index as representations of a book.
Both user tags and reviews are very e ective representations for retrieval compared
to book titles, library subject headings and other formal and curated metadata, with
reviews being the most e ective across a broad range of search tasks [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. Although
subject headings give very precise access, they are often either too specific or too general to
cover an information need su ciently. However, there are other ways in which di erent
types of book citations can be useful for search and retrieval.
3.1
      </p>
      <sec id="sec-3-1">
        <title>Search with shortlist</title>
        <p>
          Searchers often base their information on previous reading experiences. On the LT
forums, almost 36% of the identified requests explicitly mention the reading experience
on which their need is based [
          <xref ref-type="bibr" rid="ref5">5</xref>
          ]. An example of such a request is “Can someone
recommend a book that has all the joy, charm, numerous characters, pathos, adventure,
love of language, etc. that the novel David Copperfield has?” (topic 103928). Here, the
previous reading experience is qualified with what aspects the searcher likes about the
book. Searching by author is another form of search by shortlist that is encountered on
the forums. In a set of 300 search requests on the LT forums, 15% were related to author
names [
          <xref ref-type="bibr" rid="ref4">4</xref>
          ]. This suggests book readers want to get insight in how books are related to
each other to determine which books are similar or complementary to what they have
6 See message 41 in the following discussion thread: http://www.librarything.com/
topic/5990
7 See http://social-book-search.humanities.uva.nl/#/mining
8 See: http://www.librarything.com/topic/10392
already read. One of the challenges for developing retrieval systems to support this is
to establish what the relevant connection between shortlisted items is.
        </p>
        <p>
          Searching with both a textual representation of the information need as well
example books is related to entity ranking, specifically list completion tasks [
          <xref ref-type="bibr" rid="ref1">1</xref>
          ]. An important
di erence is that here the notion of list-membership is not objective and unambiguous.
What is related to the given examples and of interest to the user is not necessarily clear
to the user herself and can change while the user is gathering new information about
books. Schnabel et al. [
          <xref ref-type="bibr" rid="ref9">9</xref>
          ] conducted user studies to test an interface that allowed users to
construct shortlists of candidates films for consumption. This reduced the user’s
cognitive load in remembering possible candidates resulting in more exploration and higher
satisfaction with the final selection. The information provided by shortlists could be
used in retrieval as a form of query-by-document [
          <xref ref-type="bibr" rid="ref14">14</xref>
          ]. Finding similar items or users
is typical in recommender systems, where the history of interactions represents a user’s
latent interests. But the book search requests on the LT forums show that users also
actively search with these latent interests. This type of search seems to combine the
retrieval and recommender paradigms, but is rarely supported by search and
recommendation engines.
        </p>
        <p>Query by one or more documents lends itself well for incorporating aspects of
bibliometrics into the retrieval model. IR systems can exploit the statistical structure of
book interactions to identify relevant relationships between documents and use these
for retrieving and ranking, but can also show the user how books of interest are related
to each other and to other books in the collection.
3.2</p>
      </sec>
      <sec id="sec-3-2">
        <title>Reading order</title>
        <p>Some book search requests have as underlying information need the best book to start
reading in relatively clearly delineated selection of books, such as where to start with
reading large oeuvres of prolific authors, or of specific series or specific sub-genres.
These requests have a di erent aim than identifying what the relevant books are. The
requester is typically aware of some or all of the books in a particular set, but wants to
know if there is a natural or best order to read them in. In the case of series, there is
often a natural order in which to read them, e.g. the order in which they were written
or published, or the chronological order of the story. In many other cases it is not clear
whether there is a most useful or interesting order and if so, what that order is. If the
selection of books is based on subject area, readers may want to start with introductory
texts, than explore more specific sub-topics based on their interests or needs. But not
knowing the content of these books in advance, users may want guidance on selecting
what to read next.</p>
        <p>This is another search task where bibliometric information can enhance information
retrieval. For instance, systems can show in what order other users have bought,
catalogued or reviewed these books. Several signals can be derived from book citations that
could potentially facilitate users in determining a useful reading order:
Popularity how many others have bought, catalogued or rated a book is a sign of where
readers start in for instance the oeuvre of an author. Readers who read only a single
book by an author probably start with the most well-known book. A big di erence in
popularity of the books in a set may indicate that the most popular book is a good
starting point for the user to see if she wants to read more.</p>
        <p>
          Order of interaction: a useful reading order may be derived from the order in which
other users catalogue, rate or review the books in a set. Although there may many
differed subsets and orders in which users have done this, some sets may have a clearer
’natural’ order than other sets. Using transitional probabilities between two books, a
Markov model may reveal prevalent orders or paths through a set. To distinguish this
from popularity, one could set a threshold to include only the interactions from users
who have dealt with a minimum subset of the books under consideration. The order of
interaction is to some extent necessarily related to publication order in that older books
can be read before newer books are published.
(Co-)Citations: If a user already has a starting point and wants to know where to
continue, co-citation information could be useful. For instance, Pennant diagrams ([
          <xref ref-type="bibr" rid="ref12">12</xref>
          ]—
which show co-cited works of a seed work on a 2-dimensional plane with co-citation
counts on the X-axis (TF) and inverse citation counts (IDF) on the Y-axis—have an
interesting relation with specificity. White and Mayr [
          <xref ref-type="bibr" rid="ref13">13</xref>
          ] looked at the co-occurrence
of subject descriptors, and argue that descriptors that occur infrequently but relatively
often co-occur with a given seed descriptor, tend to be more topically specific in relation
to that seed descriptor. For exploring books in a subject area, this may be exploited to
help users identify the specificity of books within a subject.
        </p>
        <p>
          To support these kinds of requests, the SBS Interactive Track investigates how a
multi-stage interface o ering di erent screens, each of which can support a specific
phase of a complex search task. The underlying idea is derived from the information
search process models of Kuhlthau [
          <xref ref-type="bibr" rid="ref6">6</xref>
          ] and Vakkari [
          <xref ref-type="bibr" rid="ref11">11</xref>
          ]. A browsing stage is o ered
to support the pre-focus phases in the model of Vakkari [
          <xref ref-type="bibr" rid="ref11">11</xref>
          ] where users have vague
needs and want to explore the collection. A standard search stage with query and ranked
results list supports the focus (Vakkari) or formulation (Kuhlthau) stage, and a book
bag screen where selected books can be analysed and used for similarity searches (e.g.
’more like this’) supports Vakkari’s post-focus phase and Kuhlthau’s collection and
closure phases. Citation counts and contexts and co-citation information could be included
in these stages, especially the browse and book bag stages, to support users in exploring
the connections between the books and authors they know with the rest of the collection.
4
        </p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>Conclusions</title>
      <p>The domain of social book search o ers search tasks and data where bibliometric
techniques can be meaningfully incorporated in information retrieval systems. The complex
search requests of the LibraryThing forum suggest users want to get insight in how
books are related to each other and to previous reading experiences and in which
order they should read them. This requires information about the book domain that
textbased search cannot easily provide, but that bibliometric techniques naturally capture.
These types of needs and types of relevance signals generalize beyond the book domain.
Where to start reading in a subject area or genre is typical for researchers and students
new to a field. Similar signals can be captured from reference management tools like
Mendeley and Zotero, which are used to keep tracking of reading.</p>
      <p>The informal nature of book citations on social media and the diversity of contexts
and intentions pose specific challenges for getting a grip on bibliometric analysis and
deriving useful knowledge from it, but there are social book data sets and IR test
collections with which, through experimentation, the role and value of bibliometrics for
information retrieval can be established.</p>
    </sec>
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