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https://ceur-ws.org/Vol-1574/preface.pdf
PAHI 2015 Preface:
Transforming Patient Experience using Digital Technologies
Ellen A.A. Jaatun1, Heidi Gilstad1, Martin Gilje Jaatun2,
Tara French3 and Grant P. Cumming4,5,6
1
Norwegian University of Science and Technology, Trondheim, Norway
2
SINTEF ICT, Trondheim, Norway
3
Institute of Design Innovation, The Glasgow School of Art,
Forres, Scotland, UK
4
University of the Highlands and Islands, Scotland, UK
5
University of Aberdeen, Scotland, UK
6
NHS Grampian, Scotland, UK
1 Introduction
The third European workshop on Practical Aspects of Health Informatics (PAHI
2015) took place at the Alexander Graham Bell Centre, Moray College, UHI in Elgin,
Scotland between Oct 27th and 28th, 2015, with participants from Scotland, Norway,
Germany, Portugal and England.
The Norwegian University of Science and Technology (NTNU) organised this
year¹s workshop in collaboration with the Institute of Design Innovation (InDI), the
Norwegian Research Network for Women in Health Informatics, the University of
Highlands and Islands, the University of Aberdeen and NHS Grampian. (The InDI
leads the Experience Labs, which are a core element of the Digital Health Institute, a
Scottish Funding Council Innovation Centre.) The workshop reception was supported
by Highlands and Islands Enterprise (HIE).
This year’s workshop focused on transforming patient experience using digital
technologies. The Western paradigm of health care has favoured medical solutions
rather than public health and cultural solutions. While this paradigm has been
effective in delivering health care in the past, it is not positioned to handle complex
new societal challenges. New approaches are needed to solve the problems facing
health care delivery caused by ageing populations, globalisation and long-term
chronic conditions. Ensuring future effectiveness of medicine increasingly requires
innovation through preventative, participatory, personalized, and predictive modes.
Changes must involve movement from a reactive model to a preventative patient-
centric model. Information and communication technologies will play an increasing
role in this process at all stages of life leading to an approach which can
simultaneously maximize health and minimize or prevent illness (creating preferable
Copyright © 2016 by the paper's authors. Copying permitted for private and academic purposes.
In: G. Cumming, T. French, H. Gilstad, M.G. Jaatun, E.A A. Jaatun (eds.):
Proceedings of the 3rd European Workshop on Practical Aspects of Health Informatics
(PAHI 2015), Elgin, Scotland, UK, 27-OCT-2015, published at http://ceur-ws.org
ii
health outcomes). However, the patient must buy into using these technologies for
these goals to be realised.
1.1 The objective and aims of PAHI 2015
The objective of PAHI 2015 was to explore how patient experience can be
transformed through digital technologies. The specific aims were fivefold: 1) a
platform for academics to present research within this field, 2) the opportunity for
clinicians and civic organisations to discuss key challenges requiring digital solutions
in health and social care, 3) the opportunity for businesses to understand this
emerging landscape, 4) the opportunity for government to present the overview of
health and social care innovation in Scotland and Norway, 5) to provide a platform
enabling the exchange of ideas between Scotland and Norway resulting in new
collaborations and partnerships for future European funding.
1.2 The review process
The call for papers to the workshop included, but was not limited to, the following
topics:
• eHealth communication,
• eHealth literacy,
• Professional and lay communication in citizen-centred records,
• Quality and risk management in eHealth,
• eHealth ethics,
• The increasing mobility and communication in citizen-centred records,
• Lessons learned in relation to failure projects,
• Patient-centred ICT,
• The impact of ICT for professional healthcare practice,
• Translating HI research into clinical practice,
• Methodological development of healthcare ICT relevant for practice,
• Usability of health informatics,
• Policies and strategies for ICT in healthcare,
• Bridging the gap between health informatics research and clinical practice,
• Health informatics on new computing platforms,
• Health informatics for home use,
• Coordination aspects in use of health informatics,
• Design aspects of health informatics and Health Web Science.
Papers and abstracts from researchers from many fields of health informatics were
received. Each of the submissions underwent a minimum three reviews (some had
five reviews) from anonymous reviewers, and was rated according to predefined
criteria. The accepted submissions were categorised thematically under service
design, tele-mediated health communication, health information and ehealth literacy.
iii
In addition to the peer-reviewed submissions, the program included abstract
presentations and poster pitches (the posters are described in the following booklet:
http://sislab.no/pahi/2015/PAHI_posters_booklet.pdf). Full papers are eligible for
Cristin points in the Norwegian system. The accepted submissions and abstracts can
be found in the proceedings.
2 The Workshop
Prof Grant Cumming welcomed the delegates and opened the workshop. He gave a
brief overview of why the venue was named after Alexander Graham Bell and an
overview of the programme within the context of transforming patient experience
using digital technologies (see http://sislab.no/pahi/2015/DHI_programme_03.pdf).
The workshop also hosted a real time demonstration of QUBE. QUBE is a fully
immersive virtual platform (http://www.qube.cc) which provides a collaborative
virtual office/workshop environment and has been driving innovation in Scotland.
QUBE has over 400 tools to support agile Projects, innovation and leadership and
helps change behaviours and ways of working in a positive way to better enable
sustained change across geographies and organisations.
QUBE has shown a reduction in project lifecycle of around 50%, reduced costs by
around 50% (staff time saved, travel time and costs, cost of external workshops).
100% of users surveyed said QUBE significantly increase effectiveness in
collaborating with stakeholders and that the embedded tools significantly improve
better project outcomes. Over 80% of users surveyed felt that QUBE offered a safe
and open space for collaborative working that is difficult to achieve in the real world.
NO Delays was used as an example of using the QUBE platform for collaboration
with participation from colleagues in Norway, Scotland, Ireland and Brazil.
2.1 Invited keynotes
Eddie Turnbull is currently the Head of eHealth for The Scottish Government. Eddie
has worked for Scottish central government for 36 years, always with ICT leadership
as a career anchor. Over the years he has directed a number of large national
programmes with ICT as the major enabler. His current role is to ensure that eHealth
activity across NHS Scotland is coordinated and supports the aims of the NHS
Scotland Quality Strategy, delivers joined-up provision of healthcare in pursuit of
Scotland’s 2020 Vision of health and care, and ties in with the change and
improvement agendas set out by The Scottish Government. He is actively involved is
shaping and delivering a number of Scotland’s wider strategic digital initiatives. He
gave an overview of ehealth strategies in Scotland.
Justene Ewing is the CEO of the Digital Health & Care Institute (DHI) and is
charged with establishing and delivering the DHI objectives. The DHI is one of a
family of innovation centres in Scotland funded by the Scottish Founding Council and
aims to utilise Scottish universities infrastructures, human resources and research
excellence capability to create an exciting platform for collaborations across Scotland.
iv
As part of her keynote, Justene outlined the structure and work of the DHI,
highlighting that “person-centred innovation” is at the core of its activities
Gabriel Kiss, PhD is senior engineer/researcher at the Operating room of the future
(FOR), and a researcher at MI-Lab, ISB, NTNU. At FOR his main responsibility is to
maintain the technology platform provided by the Norwegian Centre for Minimally
Invasive Image Guided Therapy and Medical Technologies, NorMIT as well as
research in the field of medical imaging. He presented the evolution of the FOR at
NTNU from conception to present and then proposed a direction of travel for the
foreseeable future.
2.2 Chairs
General Chair: Grant Cumming (UHI, UoA, NHS Grampian)
Program Chairs: Tara French (Glasgow School of Arts), Heidi Gilstad (NTNU)
Publication Chairs: Ellen Jaatun (NTNU), Martin Gilje Jaatun (SINTEF ICT)
Acknowledgments. We wish to thank NTNU, HIE, InDI and the DHI for their
support of the workshop.