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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Overview of the SBS 2016 Suggestion Track</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Marijn Koolen</string-name>
          <email>mkoolen@beeldengeluid.nl</email>
          <xref ref-type="aff" rid="aff1">1</xref>
          <xref ref-type="aff" rid="aff2">2</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Toine Bogers</string-name>
          <email>toine@hum.aau.dk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Jaap Kamps</string-name>
          <email>P@10</email>
          <email>kampsg@uva.nl</email>
          <xref ref-type="aff" rid="aff2">2</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Aalborg University Copenhagen</institution>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>Netherlands Institute of Sound and Vision</institution>
        </aff>
        <aff id="aff2">
          <label>2</label>
          <institution>University of Amsterdam</institution>
          ,
          <country country="NL">Netherlands</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>The goal of the SBS 2016 Suggestion Track is to evaluate approaches for supporting users in searching collections of books who express their information needs both in a query and through example books. The track investigates the complex nature of relevance in book search and the role of traditional and user-generated book metadata in retrieval. We consolidated last year's investigation into the nature of book suggestions from the LibraryThing forums and how they compare to book relevance judgements. Participants were encouraged to incorporate rich user pro les of both topic creators and other LibraryThing users to explore the relative value of recommendation and retrieval paradigms for book search. In terms of systems evaluation, the most e ective systems include ...</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>Introduction</title>
      <p>The goal of the Social Book Search 2016 Suggestion Track4 is to investigate
techniques to support users in searching for books in catalogues of professional
metadata and complementary social media. Towards this goal the track is
building appropriate evaluation benchmarks, complete with test collections for social,
semantic and focused search tasks. The track provides opportunities to explore
research questions around two key areas:</p>
      <p>The Social Book Search (SBS) 2016 Suggestion Track, framed within the
scenario of a user searching a large online book catalogue for a given topic of
interest, aims at exploring techniques to deal with complex information needs|
that go beyond topical relevance and can include aspects such as genre, recency,
engagement, interestingness, and quality of writing|and complex information
sources that include user pro les, personal catalogues, and book descriptions
containing both professional metadata and user-generated content.</p>
      <p>The Suggestion Track has been part of the SBS Lab since 2015 and is a
continuation of the INEX SBS Track that ran from 2011 up to 2014. The focus is
on search requests that combine a natural language description of the
information need as well as example books, combining traditional ad hoc retrieval with
query-by-document. The information needs are derived from the LibraryThing
(LT) discussion forums. LibraryThing forum requests for book suggestions,
combined with annotation of these requests resulted in a topic set of 120 topics with
graded relevance judgments. A test collection is constructed around these
information needs and the Amazon/LibraryThing collection, consisting of 2.8 million
documents. The Suggestion Track runs in close collaboration with the SBS
Interactive Track,5 which is a user-centered track where interfaces are developed
and evaluated and user interaction is analysed to investigate how book searchers
make use of professional metadata and user-generated content.
2</p>
    </sec>
    <sec id="sec-2">
      <title>Participating Organisations</title>
      <p>A total of 29 organisations registered for the track, with 10 teams submitting runs
(see Table 1). In 2015 25 teams registered and 10 submitted runs, so participation
is stable.</p>
      <sec id="sec-2-1">
        <title>5 See http://social-book-search.humanities.uva.nl/#/interactive</title>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>Suggestion Track Setup</title>
      <p>3.1</p>
      <sec id="sec-3-1">
        <title>Track Goals and Background</title>
        <p>The goal of the Suggestion Track is to evaluate the value of professional metadata
and user-generated content for book search on the Web and to develop and
evaluate systems that can deal with both retrieval and recommendation aspects,
where the user has a speci c information need against a background of personal
tastes, interests and previously seen books.</p>
        <p>
          Through social media, book descriptions have extended far beyond what is
traditionally stored in professional catalogues. Not only are books described in
the users' own vocabulary, but are also reviewed and discussed online, and added
to online personal catalogues of individual readers. This additional information
is subjective and personal, and opens up opportunities to aid users in searching
for books in di erent ways that go beyond the traditional editorial metadata
based search scenarios, such as known-item and subject search. For example,
readers use many more aspects of books to help them decide which book to read
next
          <xref ref-type="bibr" rid="ref5">(Reuter, 2007)</xref>
          , such as how engaging, fun, educational or well-written a
book is. In addition, readers leave a trail of rich information about themselves
in the form of online pro les, which contain personal catalogues of the books
they have read or want to read, personally assigned tags and ratings for those
books and social network connections to other readers. This results in a search
task that may require a di erent model than traditional ad hoc search
          <xref ref-type="bibr" rid="ref3">(Koolen
et al., 2012)</xref>
          or recommendation.
        </p>
        <p>The SBS track investigates book requests and suggestions from the
LibraryThing (LT) discussion forums as a way to model book search in a social
environment. The discussions in these forums show that readers frequently turn to
others to get recommendations and tap into the collective knowledge of a group
of readers interested in the same topic.</p>
        <p>
          The track builds on the INEX Amazon/LibraryThing (A/LT) collection
          <xref ref-type="bibr" rid="ref1">(Beckers et al., 2010)</xref>
          , which contains 2.8 million book descriptions from
Amazon, enriched with content from LT. This collection contains both professional
metadata and user-generated content.
        </p>
        <p>The SBS Suggestion Track aims to address the following research questions:
{ Can we build reliable and reusable test collections for social book search
based on book requests and suggestions from the LT discussion forums?
{ Can user pro les provide a good source of information to capture personal,
a ective aspects of book search information needs?
{ How can systems incorporate both speci c information needs and general
user pro les to combine the retrieval and recommendation aspects of social
book search?
{ What is the relative value of social and controlled book metadata for book
search?
3.2</p>
      </sec>
      <sec id="sec-3-2">
        <title>Scenario</title>
        <p>The scenario is that of a user turning to Amazon Books and LT to nd books
to read, to buy or to add to their personal catalogue. Both services host large
collaborative book catalogues that may be used to locate books of interest.</p>
        <p>On LT, users can catalogue the books they read, manually index them by
assigning tags, and write reviews for others to read. Users can also post messages
on discussion forums asking for help in nding new, fun, interesting, or relevant
books to read. The forums allow users to tap into the collective bibliographic
knowledge of hundreds of thousands of book enthusiasts. On Amazon, users can
read and write book reviews and browse to similar books based on links such as
\customers who bought this book also bought... ".</p>
        <p>Users can search online book collections with di erent intentions. They can
search for speci c known books with the intention of obtaining them (buy,
download, print). Such needs are addressed by standard book search services as o ered
by Amazon, LT and other online bookshops as well as traditional libraries. In
other cases, users search for a speci c, but unknown, book with the intention
of identifying it. Another possibility is that users are not looking for a speci c
book, but hope to discover one or more books meeting some criteria. These
criteria can be related to subject, author, genre, edition, work, series or some other
aspect, but also more serendipitously, such as books that merely look interesting
or fun to read or that are similar to a previously read book.
3.3</p>
      </sec>
      <sec id="sec-3-3">
        <title>Task description</title>
        <p>The task is to reply to a user request posted on a LT forum (see Section 4.1)
by returning a list of recommended books matching the user's information need.
More speci cally, the task assumes a user who issues a query to a retrieval
system, which then returns a (ranked) list of relevant book records. The user
is assumed to inspect the results list starting from the top, working down the
list until the information need has been satis ed or until the user gives up. The
retrieval system is expected to order the search results by relevance to the user's
information need.</p>
        <p>The user's query can be a number of keywords, but also one or more book
records as positive or negative examples. In addition, the user has a personal
pro le that may contain information on the user's interests, list of read books and
connections with other readers. User requests may vary from asking for books
on a particular genre, looking for books on a particular topic or period or books
written in a certain style. The level of detail also varies, from a brief statement
to detailed descriptions of what the user is looking for. Some requests include
examples of the kinds of books that are sought by the user, asking for similar
books. Other requests list examples of known books that are related to the topic,
but are speci cally of no interest. The challenge is to develop a retrieval method
that can cope with such diverse requests.</p>
        <p>The books must be selected from a corpus that consists of a collection of
curated and social book metadata, extracted from Amazon Books and LT,
extended with associated records from library catalogues of the Library of Congress
and the British Library (see the next section). Participants of the Suggestion
track are provided with a set of book search requests and user pro les and are
asked to submit the results returned by their systems as ranked lists.</p>
        <p>The track thus combines aspects from retrieval and recommendation. On the
one hand the task is akin to directed search familiar from information retrieval,
with the requirement that returned books should be topically relevant to the
user's information need described in the forum thread. On the other hand, users
may have particular preferences for writing style, reading level, knowledge level,
novelty, unusualness, presence of humorous elements and possibly many other
aspects. These preferences are to some extent re ected by the user's reading
pro le, represented by the user's personal catalogue. This catalogue contains
the books already read or earmarked for future reading, and may contain
personally assigned tags and ratings. Such preferences and pro les are typical in
recommendation tasks, where the user has no speci c information need, but is
looking for suggestions of new items based on previous preferences and history.
3.4</p>
      </sec>
      <sec id="sec-3-4">
        <title>Submission Format</title>
        <p>Participants are asked to return a ranked list of books for each user query, ranked
by order of relevance, where the query is described in the LT forum thread. We
adopt the submission format of TREC, with a separate line for each retrieval
result (i.e., book), consisting of six columns:
1. topic id: the topic number, which is based on the LT forum thread number.
2. Q0: the query number. Unused, so should always be Q0.
3. isbn: the ISBN of the book, which corresponds to the le name of the book
description.
4. rank: the rank at which the document is retrieved.
5. rsv: retrieval status value, in the form of a score. For evaluation, results are
ordered by descending score.
6. run id: a code to identify the participating group and the run.</p>
        <p>Participants are allowed to submit up to six runs, of which at least one should
use only the title eld of the topic statements (the topic format is described in
Section 4.1). For the other ve runs, participants could use any eld in the topic
statement.
4</p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>Test Collection</title>
      <p>
        We use and extend the Amazon/LibraryThing (A/LT) corpus crawled by the
University of Duisburg-Essen for the INEX Interactive Track
        <xref ref-type="bibr" rid="ref1">(Beckers et al.,
2010)</xref>
        . The corpus contains a large collection of book records with controlled
subject headings and classi cation codes as well as social descriptions, such as tags
and reviews. See https://inex.mmci.uni-saarland.de/data/nd-agreements.jsp for
information on how to gain access to the corpus.
      </p>
      <p>The collection consists of 2.8 million book records from Amazon, extended
with social metadata from LT. This set represents the books available through
Amazon. Each book is identi ed by an ISBN. Note that since di erent editions
of the same work have di erent ISBNs, there can be multiple records for a single
intellectual work. Each book record is an XML le with formal metadata elds
like isbn, title, author, publisher, dimensions, numberofpages and publicationdate.
Curated metadata comes in the form of a Dewey Decimal Classi cation in the
dewey eld, Amazon subject headings in the subject eld, and Amazon category
labels in the browseNode elds. The social metadata from Amazon and LT is
stored in the tag, rating, and review elds. The full list of elds is shown in
Table 2.</p>
      <p>To ensure that there is enough high-quality metadata from traditional library
catalogues, we extended the A/LT data set with library catalogue records from
the Library of Congress (LoC) and the British Library (BL). We only use library
records of ISBNs that are already in the A/LT collection. These records contain
formal metadata such as title information (book title, author, publisher, etc.),
classi cation codes (mainly DDC and LCC) and rich subject headings based on
the Library of Congress Subject Headings (LCSH).6 Both the LoC records and
the BL records are in MARCXML7 format.
6 For more information see: http://www.loc.gov/aba/cataloging/subject/
7 MARCXML is an XML version of the well-known MARC format. See: http://www.</p>
      <p>loc.gov/standards/marcxml/
LT users discuss their books on the discussion forums. Many of the topic threads
are started with a request from a member for interesting, fun new books to read.
Users typically describe what they are looking for, give examples of what they like
and do not like, indicate which books they already know and ask other members
for recommendations. Members often reply with links to works catalogued on LT,
which, in turn, have direct links to the corresponding records on Amazon. These
requests for recommendations are natural expressions of information needs for
a large collection of online book records. We use a sample of these forum topics
to evaluate systems participating in the Suggestion Track.</p>
      <p>Each topic has a title and is associated with a group on the discussion forums.
For instance, topic 99309 in Figure 1 has the title Politics of Multiculturalism
Recommendations? and was posted in the group Political Philosophy. The books
suggested by members in the thread are collected in a list on the side of the topic
thread (see Figure 1). A feature called touchstone can be used by members to
easily identify books they mention in the topic thread, giving other readers of the
thread direct access to a book record in LT, with associated ISBNs and links to
Amazon. We use these suggested books as initial relevance judgements for
evaluation. In the rest of this paper, we use the term suggestion to refer to a book
that has been identi ed in a touchstone list for a given forum topic. Since all
suggestions are made by forum members, we assume they are valuable judgements
on the relevance of books. Additional relevance information can be gleaned from
the discussions on the threads. Consider, for example, topic 1299398. The topic
starter rst explains what sort of books he is looking for, and which relevant
books he has already read or is reading. Other members post responses with
book suggestions. The topic starter posts a reply describing which suggestions
he likes and which books he has ordered and plans to read. Later on, the topic
starter provides feedback on the suggested books that he has now read. Such
feedback can be used to estimate the relevance of a suggestion to the user.</p>
      <p>In the following, we rst describe the topic selection and annotation
procedure, then how we used the annotations to assign relevance values to the
suggestions, and nally the user pro les, which were then provided with each
topic.</p>
      <p>
        Topic selection The topic set of 2016 is a newly selected set of topics from
the LibraryThing discussion forums. A total of 2000 topic threads were assessed
on whether they contain a book search request by four judges, with 272 threads
labelled as book search requests. To establish inter-annotator agreement, 453
threads were double-assessed, resulting a Cohen's Kappa of 0.83. Judges strongly
agree on which posts are book search requests and which are not. Of these 272
book search requests, 124 (46%) are known-item searches from the Name that
Book discussion group. Here, LT members start a thread to describe a book they
know but cannot remember the title and author of and ask others for help. In
earlier work we found that known-item topics behave very di erently from the
other topic types (
        <xref ref-type="bibr" rid="ref4">(Koolen et al., 2015)</xref>
        ). We remove these topics from the topic
set so that they do not dominate the performance comparison. Furthermore, we
removed topics that have no book suggestions by other LT members and topics
for which we have no user pro le of the topic starter, resulting in a topic set of
120 topics for evaluation of the 2016 Suggestion Track.
      </p>
      <p>Topics are distributed to participants in XML format with as richly annotated
requests. As an example, the topic in Figure 1 (topic 99309) would look like this:
&lt;topic&gt;
&lt;topicid&gt;99309&lt;/topicid&gt;
&lt;query&gt;Politics of Multiculturalism&lt;/query&gt;
&lt;title&gt;Politics of Multiculturalism Recommendations?&lt;/title&gt;
&lt;group&gt;Political Philosophy&lt;/group&gt;
&lt;request&gt; I'm new, and would appreciate any recommended reading on
the politics of multiculturalism. &lt;a href="/author/parekh"&gt;Parekh
&lt;/a&gt;'s &lt;a href="/work/164382"&gt;Rethinking Multiculturalism: Cultural
Diversity and Political Theory&lt;/a&gt; (which I just finished) in the end
left me unconvinced, though I did find much of value I thought he
depended way too much on being able to talk out the details later. It
may be that I found his writing style really irritating so adopted a
defiant skepticism, but still... Anyway, I've read
&lt;a href="/author/sen"&gt;Sen&lt;/a&gt;, &lt;a href="/author/rawles"&gt;Rawls&lt;/a&gt;,
&lt;a href="/author/habermas"&gt;Habermas&lt;/a&gt;, and
8 URL: http://www.librarything.com/topic/129939</p>
      <p>The hyperlink markup, represented by the &lt;a&gt; tags, is added by the
Touchstone technology of LT. The rest of the markup is generated speci cally for the
Suggestion Track. Above, the book with work ID 164382 is annotated as an
example of what the requester is looking for.</p>
      <p>Suggestion provided by other LT members are often marked up in touchstones
so they are easy to extract and use as relevance judgements. As for the 2015
Suggestion Track, we manually annotated all book suggestions that were not
marked up as touchstones by LT members to provide a more complete recall
base.</p>
      <p>Operationalisation of forum judgement labels In previous years the
Suggestion Track used a complicated decision tree to derive a relevance value from a
suggestion. To reduce the number of assumptions, we simpli ed the mapping of
book suggestions to relevance values. By default a suggested book has a relevance
value of 1. Books that the requester already has in her personal catalogue before
starting the thread (pre-catalogued suggestions) have little additional value are
assumed to have a relevance value of 0. On the other hand, suggestions that the
requester subsequently adds to her catalogue (post-catalogued suggestions) are
assumed to be the most relevant suggestions and receive a relevance value of 8,
to keep that relevance level the same is in 2014 and 2015. Note that some of
the books mentioned in the forums are not part of the 2.8 million books in our
collection. These suggestions removed from the suggestions any books that are
not in the INEX A/LT collection. The numbers reported in the previous section
were calculated after this ltering step.</p>
      <p>User pro les and personal catalogues From LT we can not only extract the
information needs of social book search topics, but also the rich user pro les of
the topic creators and other LT users, which contain information on which books
they have in their personal catalogue on LT, which ratings and tags they assigned
to them and a social network of friendship relations, interesting library relations
and group memberships. These pro les may provide important signals on the
user's topical and genre interests, reading level, which books they already know
and which ones they like and don't like. These pro les were scraped from the LT
site, anonymised and made available to participants. This allows Track
participants to experiment with combinations of retrieval and recommender systems.
One of the research questions of the SBS task is whether this pro le information
can help systems in identifying good suggestions.</p>
      <p>Although the user expresses her information need in some detail in the
discussion forum, she may not describe all aspects she takes into consideration
when selecting books. This may partly be because she wants to explore di erent
options along di erent dimensions and therefore leaves some room for di erent
interpretations of her need. Another reason might be that some aspects are not
related directly to the topic at hand but may be latent factors that she takes
into account with selecting books in general.</p>
      <p>To anonymise all user pro les, we rst removed all friendship and group
membership connections and replaced the user name with a randomly generated
string. The cataloguing date of each book was reduced to the year and month.
What is left is an anonymised user name, book ID, month of cataloguing, rating
and tags. We distributed a set of 94,656 user pro les containing over 33 million
transactions.</p>
      <p>ISBNs and Intellectual Works Each record in the collection corresponds
to an ISBN, and each ISBN corresponds to a particular intellectual work. An
intellectual work can have di erent editions, each with their own ISBN. The
ISBN-to-work relation is a many-to-one relation. In many cases, we assume the
user is not interested in all the di erent editions, but in di erent intellectual
works. For evaluation we collapse multiple ISBN to a single work. The highest
ranked ISBN is evaluated and all lower ranked ISBNs of the same work ignored.
Although some of the topics on LibraryThing are requests to recommend a
particular edition of a work|in which case the distinction between di erent
ISBNs for the same work are important|we ignore these distinctions to make
evaluation easier. This turns edition-related topics into known-item topics.</p>
      <p>However, one problem remains. Mapping ISBNs of di erent editions to a
single work is not trivial. Di erent editions may have di erent titles and even
have di erent authors (some editions have a foreword by another author, or a
translator, while others have not), so detecting which ISBNs actually represent
the same work is a challenge. We solve this problem by using mappings made
by the collective work of LibraryThing members. LT members can indicate that
two books with di erent ISBNs are actually di erent manifestations of the same
intellectual work. Each intellectual work on LibraryThing has a unique work ID,
and the mappings from ISBNs to work IDs is made available by LibraryThing.9</p>
      <p>The mappings are not complete and might contain errors. Furthermore, the
mappings form a many-to-many relationship, as two people with the same edition
of a book might independently create a new book page, each with a unique work
ID. It takes time for members to discover such cases and merge the two work
IDs, which means that at any time, some ISBNs map to multiple work IDs even
though they represent the same intellectual work. LibraryThing can detect such
cases but, to avoid making mistakes, leaves it to members to merge them. The
fraction of works with multiple ISBNs is small so we expect this problem to have
a negligible impact on evaluation.
5</p>
    </sec>
    <sec id="sec-5">
      <title>Evaluation</title>
      <p>This year, 10 teams submitted a total of 46 runs (see Table 1). The evaluation
results shown in Table 3. The o cial evaluation measure for this task is nDCG@10.
It takes graded relevance values into account and is designed for evaluation based
on the top retrieved results. In addition, P@10, MAP and MRR scores are also
reported.</p>
      <p>The best runs of the top 5 groups are described below:
1. USTB-PRIR - run1.keyQuery active combineRerank (rank 1): This run was
made by a searching-re-ranking process where the ini- tial retrieval result was
based on the selection of query keywords and a small index of active books,
the re-ranking results based on a combination of several strategies (number
of people who read the book from pro le, similar-product from amazon.com,
popularity from LT forum, etc.). At indexing time, the collection is enriched
with book metadata from other sources, particularly books that have little
metadata from Amazon and LibraryThing. The full topic starter post in
the &lt;request&gt; eld is ltered based key word lists from topics of the SBS
Tracks of 2011{2015. The top 1000 retrieval results of a Language Model
with default parameters is re-ranked using a number of query-independent
features.
2. CERIST - all features (rank 7): The topic statement in the request eld is
treated as a verbose query and is reduced using several features based on
term statistics, Part-Of-Speech tagging, and whether terms from the request
eld occur in the user pro le and example books.
3. CYUT-CSIE - 0.95Averageword2vecType2TGR (rank 11): This run uses
query expansion based on word embeddings using word2vec, on top of a
standard Lucene index and retrieval model. For this run, queries are
represented by a combination of the title, group and request elds. Results are
re-ranked using a linear combination of the original retrieval score and the
average Amazon user ratings of the retrieved books.</p>
      <sec id="sec-5-1">
        <title>9 See: http://www.librarything.com/feeds/thingISBN.xml.gz</title>
        <p>mrr</p>
        <p>map</p>
        <p>Most of the top performing systems, including the top performing run
preprocess the rich topic statement with the aim of reducing the request to a set of
most relevant terms. Two of the top ve teams use the user pro les to modify
the topic statement. This is the rst year that word embeddings are used for
the Suggestion Track and not without success. Both CYUT-CSIE and MRIM
found that word embeddings improved performance over con gurations without
them. From these results it seems clear that topic representation is an important
aspect in social book search. The longer narrative of the request eld as well as the
metadata in the user pro les and example books contain important information
regarding the information need, but many terms are noisy, so a ltering step is
essential to focus on the user's speci c needs.
6</p>
      </sec>
    </sec>
    <sec id="sec-6">
      <title>Conclusions and Plans</title>
      <p>This was the second year of the SBS Suggestion Track as part of the SBS Lab.
The overall goal remains to investigate the relative value of professional
metadata, user-generated content and user pro les, but the speci c focus for this
year is to construct a test collection to evaluate systems dealing with complex
book search requests that combine an information need expressed in a natural
language statement and through example books.</p>
      <p>We kept the evaluation procedure the same. Like last year, we added
annotated example books with each topic statement, so that participants can
investigate the value of query-by-example techniques in combination with more
traditional text-based queries. Whereas in 2015 we only provided the book ID
of example books in the topic statement, this year we also provided book title
and author name.</p>
      <p>The evaluation has shown that the most e ective systems either adopt a
learning-to-rank approach or incorporate keywords from the example books in
the textual query. The e ectiveness of learning-to-rank approaches suggests the
complexity of dealing with multiple sources of evidence|book descriptions by
multiple authors, di ering in nature from controlled vocabulary descriptors,
freetext tags and full-text reviews and information needs and interests represented
by both natural language statements and user pro les|requires optimizing
parameters through observing users' interactions.</p>
      <p>Next year, we continue this focus on complex topics with example books
and consider including an recommender systems type evaluation. We are also
thinking of a pilot task in which the system not only has to retrieve relevant and
recommendable books, but also to select which part of the book description|
e.g. a certain set of reviews or tags|is most useful to show to the user, given
her information need.</p>
    </sec>
  </body>
  <back>
    <ref-list>
      <ref id="ref1">
        <mixed-citation>
          <string-name>
            <given-names>T.</given-names>
            <surname>Beckers</surname>
          </string-name>
          ,
          <string-name>
            <given-names>N.</given-names>
            <surname>Fuhr</surname>
          </string-name>
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