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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Recommending doctors and health facilities in the HealthNet Social Network</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Fedelucio Narducci</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Cataldo Musto</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Marco Polignano Marco de Gemmis</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Pasquale Lops</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Giovanni Semeraro</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Department of Computer Science University of Bari Aldo Moro</institution>
          ,
          <country country="IT">Italy</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>In this paper we present HealthNet (HN), a social network that helps patients to meet the best doctor for her health condition. The core component of HN is a recommender system that suggests to the user patients similar to her, and generates suggestions about doctors and hospitals that best match her patient pro le. Currently an alpha version of HN is available only for Italian users, but in the next future we want to extend the platform to other languages. We organized three focus groups with patients, practitioners, and health organizations in order to obtain comments and suggestions. All were very enthusiastic by using the prototype version of HN1.</p>
      </abstract>
      <kwd-group>
        <kwd>e-health</kwd>
        <kwd>social network</kwd>
        <kwd>recommender system</kwd>
        <kwd>smart health</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>-</title>
      <p>
        The e-health, de ned as the healthcare practice supported by electronic process
and communication [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ], is changing the landscape of clinical practice and health
care. A recent survey demonstrated that 72% of U.S. Internet users looked online
for health information within the past years2. Similarly, in Italy, 84% of young
people between 18 and 35 years old use the Web for looking for health
information3. This new trend can be de ned as an evolution of the word of mouth
that generally characterizes the process that rstly conducts a patient to nd a
solution to her condition. Indeed, in the same above mentioned survey 60% of
U.S. adults got information or support from friends and family when they have
a health problem and 24% of adults got information or support from other who
have the same health condition. Furthermore, the Associated Press-NORC
Center for Public A airs Research in a 2014 survey founds 4 in 10 American people
saw information on a ratings website such as HealthGrades.com, Yelp.com, or
Angies List as a decisive factor in deciding on a particular doctor4. To share
health information generates a more informed and empowered patient by
reconguring the patient/care team relationship towards a patient-centered medicine.
One of the most relevant initiative in that direction is the U.S. social network
PatientsLikeMe (PLM)5. This social network enables patients to share,
compare and contrast di erent diagnoses and treatments with people who have the
same conditions who are anywhere in the world [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. PLM counts 300,000
patients sharing 2,300 di erent conditions. In addition to PLM, there are a lot of
forums, blogs, and more generally web sites, that deal with health problems.
However, the information available in these websites is often confused, di cult
to understand and can lead to easy self-diagnosis often wrong [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ].
      </p>
      <p>
        In this paper we present HealthNet (HN), a social network whose main goal
is to help a user in nding a solution for her health conditions. The main idea
behind HN is the same as PLM: sharing knowledge, nding similar patients,
comparing their experiences. However, the main di erence with respect to PLM
is the embedded recommender system that is able not only to discover
similarities between patients, but also to exploit the data coming from the patient
community for suggesting practitioners and hospitals that best t a patient
prole. In this way, HN deters the self-diagnosis since it just helps the patient to
nd a doctor or a health facility. Di erently from a classical recommender system
which generally builds a user pro les in order to suggest items potentially
interesting for a given user [
        <xref ref-type="bibr" rid="ref2 ref7 ref8">2, 7, 8</xref>
        ], in this work the user pro le is the patient health
status, and the doctors and health facilities are the goal of the recommendation.
      </p>
      <p>
        Other Health Related Recommender Systems (HRRS) are presented in the
literature [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ]. In [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ] the authors compare content-based and collaborative
recommendation techniques for developing a web-based recommender system for
suggesting relevant websites related to prostate cancer. Khan et al. [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ]
developed a tag-based recommendation engine for suggesting users having similar
health pro les, relevant information resources such as articles or blogs on health
promotion, and community resources such as local health facilities. In [
        <xref ref-type="bibr" rid="ref10">10</xref>
        ] a
health recommender system using rough sets, survival analysis approaches and
rule-based expert systems is proposed. The goal is to suggest clinical
examinations in the case, for example, the patient can a ord only a limited number
of tests which have to be ranked according to their priority. Roitman et al. in
[
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] de ned a HRRS that combines Personal Health Records (PHRs) and drugs
information for avoiding adverse drug reactions. In [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ] Morrell and Kerschberg
described a system which uses an agent based framework to retrieve content
from web resources related to an individual's PHR entries. Even though
semantic techniques are already used in the research community for retrieval [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ] and
recommendation tasks, to the best of our knowledge the HRRS implemented
in HN is the rst one able to suggest doctors and hospitals by performing a
semantic matching between patient pro les.
      </p>
      <p>The rest of this paper is organized as follows. Section 2 describes the platform
and its general architecture, and Section 3 draws conclusions and future work.</p>
    </sec>
    <sec id="sec-2">
      <title>5 http://www.patientslikeme.com</title>
      <sec id="sec-2-1">
        <title>The HealthNet social network</title>
        <p>HN is implemented as a standard social network where users are patients. The
rst step of the interaction with the system is the user registration. After that,
the patient can insert her medical data. More speci cally, the patient can insert
information about: conditions, treatments (e.g., drugs, dosages, side e ects,
surgeries), health indicators (e.g., blood pressure, body weight, laboratory analysis,
etc.), consulted doctors, hospitalizations. In this way, HN centralizes individual's
health data allowing a simple and organized access to them. Furthermore, the
user can take advantage from sharing her data by obtaining suggestions in terms
of doctors, health facilities, and other resources useful for her conditions. In
order to receive recommendations the user should insert at least one condition she
is a ected by. For each condition, the user can click on the "How can I cure it?"
button and receives suggestions. It is worth noting that the HN user can decide
to be anonymous, by indicating only a nickname during the registration step.
Accordingly, the health data inserted in HN are not linkable to a real identity
thus preserving the user privacy.</p>
        <p>In Figure 1 a general architecture of the platform is depicted. There are three
main components: the Pro le Manager, the Social Manager, the Recommender
System. The interaction with the system occurs through a Web GUI.</p>
        <sec id="sec-2-1-1">
          <title>Pro le Manager</title>
          <p>This component manages all information related to the patient state of health.
The Pro le Manager allows a user to decide which data she wants to share
with the community and which data wants to maintain private. The component
manages also information about consulted doctors, hospitalizations, success or
failure of therapies/treatments, monitoring. The Pro le Manager stores these
information in a patient pro le which is exploited by the Recommender System
for generating suggestions. In the actual version of the system the patient pro le
is composed of two distinct dimensions: conditions and treatments. These are
the only information exploited by the system for computing patients similarities.
2.2</p>
        </sec>
        <sec id="sec-2-1-2">
          <title>Social Manager</title>
          <p>This component manages the activities related to the social network interactions.
It allows one to establish relations between patients by means of friendship
connections. Friends share their updates, information about drugs, most common
conditions or symptoms they are used for, side e ects, dosages. The Social
Manager also manages the Health Point of Interests (HPOIs). A HPOI is a point of
interest which o ers services related to the health domain useful for the HN
community. A HPOI can be an association which o ers home care, or an organization
which supports patient relatives, for example. The association or organization
which desires to have a page on HN for adrvetising its activities, can sign up on
the platform and indicate the conditions for which o ers services or facilities.
The HPOIs are then suggested by performing a simple matching between the
relevant conditions de ned by the HPOI owner and the patient condition.
2.3</p>
        </sec>
        <sec id="sec-2-1-3">
          <title>Recommender System</title>
          <p>This is the core component of the system. The Recommender System exploits
the pro le of the patients to suggest other similar patients as well as the best
doctors or hospitals according to a given patient pro le. The similarity between
patients is computed in terms of shared conditions and shared treatments. The
component computes a semantic matching between the conditions by exploring
the hierarchy of diseases 6. The idea is that a patient with prostate cancer
and another with testicular cancer, for example, should have a high similarity
score since both conditions a ects organs belonging to the male reproductive
system (in the disease hierarchy). Hence, even though the two patients do not
have the same condition can share useful experiences. Similarly, the matching
between treatments takes into account not only their names but also the active
ingredients (for drugs), and organ it a ects (for surgeries). The recommender
system combines the similarity score deriving from the patient conditions and the
score deriving from the patient treatments to compute a similarity score between
two patients. Suggestions of doctors and hospitals are thus ranked by analyzing</p>
        </sec>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>6 http://apps.who.int/classi cations/icd10/browse/2010/en</title>
      <p>doctors and hospitals consulted by the most similar patients. Furthermore, the
ranking takes also into account o cial quality indicators generated by the Italian
Ministry of Health7.</p>
      <p>More formally, the similarity score between two patients is computed as
follows:
(1)
(2)
(3)
s(p; p0) =</p>
      <p>Pk</p>
      <p>i=1
+(1
)</p>
      <p>Pz
i=1</p>
      <p>Pn
j=1 sc(pci ; p0cj ) +
k + n
Pr
j=1 st(pti ; p0tj ) ;
z + r
where k (respectively n) is the number of conditions p (respectively p0) is a ected
by, pc is a condition of the patient p, z (respectively r) is the number of
treatments for p (respectively p0), pt is a treatment for the patient p, sc(pci ; p0cj ) is
the condition similarity between ci, and cj , st(pti ; p0tj ) is the treatment similarity
between ti, and tj , computed as follows:
sc(pci ; p0cj ) =
st(pti ; p0tj ) =
(1 log ##PCci ; if ci = cj</p>
      <p>1
sp(ci;cj) ;</p>
      <p>otherwise
(1; if ti = tj
0; otherwise
If the two conditions are the same, the similarity score sc is equal to a weight
computed as the ratio between the number of conditions in the database (#C)
and the number of patients a ected by that condition (#P ci). The goal of this
additional weight is to give higher similarity to patients which share rare diseases.
If the two conditions are di erent the score sc is computed as the reciprocal
of the length (number of edges) of the shortest path sp which connects the
two conditions in the disease hierarchy. More simply, the treatment similarity
is 1 when the treatments are the same or (for drugs) have the same active
ingredient, 0 otherwise. Treatment similarity and condition similarity score can
di erently contribute to the patient similarity score by changing the value.
The patient similarity is thus used for ranking the list of suggested doctors
and hospitals. Doctors and hospitals are ranked according to the scoreDoc and
scoreH. The scoreDoc for the doctor dz and the patient pi is computed by
multiplying for each patient pj in the database the similarity score with pi and
the rating assigned by pj to the doctor dz. Similarly, the scoreH, takes into
account the similarity patient, the user rating rj for a given hospital hm and
a quality indicator produced by the Italian Health Ministry for each Italian
hospital8. The community indicator and the ministry indicator can be di erently
weighted by changing the value.
7 For each hospital the number of admissions and the number of deaths are reported
for a given treatment. http://95.110.213.190/PNEed13/
8 http://95.110.213.190/PNEed13/</p>
      <p>scoreDoc(dz; pi) =
p
j=1</p>
      <p>X s(pi; pj ) rj (dz)
scoreH(hm; pi) =
0 p
@X s(pi; pj ) rj (hm)A (1
j=1
1
)qi(hm)
(4)
(5)
3</p>
      <sec id="sec-3-1">
        <title>Conclusion and Future Work</title>
        <p>In this paper we presented HealthNet, a health social network available in
alpha version for Italian users. HN suggests doctors or health facilities for a given
patient condition by using experiences shared from the patient community. The
recommender system implements a semantic matching able to compute a
similarity also between patients which do not share the exact same condition. We are
building a dataset in order to test our algorithm trough an in-vitro
experimental evaluation. Subsequently we intend to perform a case study with real users.
In the future work we want to extend the system to other languages, evaluate
di erent similarity measures and allow user to export and share (e.g, with her
practitioners) all her health data.</p>
      </sec>
    </sec>
  </body>
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