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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Dynamic dashboard for educators and students in FutureLearn MOOCs: experiences and insights</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Lorenzo Vigentini</string-name>
          <email>l.vigentini@unsw.edu.au</email>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
          <xref ref-type="aff" rid="aff2">2</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Andrew Clayphan</string-name>
          <email>a.clayphan@unsw.edu.au</email>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Mahsa Chitsaz</string-name>
          <email>m.chitsaz@unsw.edu.au</email>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>School of Computer Science &amp; Engineering</institution>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>UNSW Sydney Australia, Office of Pro-Vice Chancellor</institution>
          ,
          <addr-line>Education</addr-line>
        </aff>
        <aff id="aff2">
          <label>2</label>
          <institution>UNSW Sydney Australia, School of Education</institution>
        </aff>
      </contrib-group>
      <fpage>20</fpage>
      <lpage>35</lpage>
      <abstract>
        <p>One of the differentiating aspects of the FutureLearn platform, compared with other MOOC providers such as Coursera and EdX, is the approach to data sharing with partners. This is grounded on the release of a small set of relatively simple source files, which can be downloaded and used as required by end users (e.g. educators, researchers and so on). This approach has both advantages and disadvantages. The major advantage is the simplicity; the most important drawback is the lack of an 'out-of-the-box' set of analytical representations which the end-user can use and digest to obtain immediate insights regarding their online course. In this paper, we discuss these aspects in more detail and document the approach adopted at UNSW Sydney, to use the data as released, and how we produced a set of analytical dashboards for educators and students. The architecture underpinning the dashboards built is explained with a link to a GitHub repository with more detailed information.</p>
      </abstract>
      <kwd-group>
        <kwd />
        <kwd>MOOCs</kwd>
        <kwd>visualization dashboard</kwd>
        <kwd>learning analytics</kwd>
        <kwd>FutureLearn</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>-</title>
      <p>
        MOOCs have been around for several years and there are now platform providers
hosting courses with a variety of educational designs reaching millions of learners each year
[
        <xref ref-type="bibr" rid="ref29">29</xref>
        ]. With the establishment of this way of learning online, the increased availability
of MOOC data can offer the opportunity to provide insights to educators and developers
into learners’ behaviours, and empower learners to understand their patterns of
engagement and performance through learning analytics [
        <xref ref-type="bibr" rid="ref30">30</xref>
        ]. The former allows exploring
learning design at scale and has the potential to inform pedagogy. The latter can
improve the learning experience and develop crucial metacognitive skills essential for
self-directed and lifelong learners. As mentioned in [
        <xref ref-type="bibr" rid="ref37">37</xref>
        ], the field of learning analytics
FutureLearn data: what we currently have, what we are learning and how it is demonstrating learning in
MOOCs. Workshop at the 7th International Learning Analytics and Knowledge Conference. Simon Fraser
University, Vancouver, Canada, 13-17 March 2017, p. 20-35.
      </p>
      <p>
        Copyright © 2017 for the individual papers by the papers' authors. Copying permitted for private and
academic purposes. This volume is published and copyrighted by its editors.
has seen a push to move from descriptive analytics to analytics able to inform and direct
practice [
        <xref ref-type="bibr" rid="ref11 ref41 ref42">11,41,42</xref>
        ]. This was also advocated by Gasevic and colleagues as a key area
of further research in their review of research in MOOCs [
        <xref ref-type="bibr" rid="ref16">16</xref>
        ] and took centre stage in
many presentations at LAK ’17 and in other Workshops about MOOCs presented in
this volume [
        <xref ref-type="bibr" rid="ref40">40</xref>
        ].
      </p>
      <p>There appears to be two critical problems hindering the application of learning
analytic methods to support and shape pedagogy in MOOCs: 1) constraints of the platforms
(e.g. tools and course design) and 2) the availability of data – when it is needed, by
different stakeholders to gain a better understanding of learning and take action.</p>
      <p>
        Looking at the wealth of research in MOOCs, a lot is done ‘post-hoc’, or after the
course is completed, when the respective platforms release data for exploration.
Furthermore, data is often restricted to individual institutions, limited by contractual
agreements with platform providers, and this makes it very hard to draw generalizable
conclusions. Nevertheless, research has been carried out using Coursera data [
        <xref ref-type="bibr" rid="ref26 ref4">4,26</xref>
        ]
focusing predominantly on the dashboard offered to partners’ institutions [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ]. In addition,
the relative openness of EdX, allowed different teams to develop extensions/plugins to
access and use analytics [
        <xref ref-type="bibr" rid="ref25 ref28 ref32 ref8">8,25,28,32</xref>
        ]. Yet, to date, the focus has been primarily on
educators and administrators rather than students.
2
      </p>
    </sec>
    <sec id="sec-2">
      <title>The UNSW way of ‘moocing’</title>
      <p>
        UNSW entered the MOOC space with the specific intent to learn at scale and take this
back to mainstream education. This meant that the key driver for the development of
different MOOCs was research-oriented and experimental in nature. This afforded the
use of multiple MOOC platforms, which allowed for different learning designs and
social engagement structures to be implemented across the deployed course offerings.
This approach has been documented in various outlets [
        <xref ref-type="bibr" rid="ref15 ref24 ref5 ref6">5,6,15,24</xref>
        ]. This shows that
learning design took center focus, and with it, the teachers whom were part of the
MOOCs were able to push the boundaries of the technology – which has oft been
criticised for its inability to deliver beyond the hype of connectivist approaches.
      </p>
      <p>Experimenting with multiple platforms, using very different philosophies has been
an essential aspect of the process. To date, UNSW Sydney has delivered ten distinct
courses in Coursera; twenty in FutureLearn; a handful in SmartSparrow (mostly closed,
on-campus courses focussed on Engineering and Medicine) and a dozen courses in
OpenLearning (on-campus courses, namely in computer science).</p>
      <p>
        Another important aspect has been the intentional integration (with other tools via
LTI) and differentiation of the offerings, based on learners’ own preferences
(elements of personalisation at scale via interactive activities and adaptive tutorials).
Examples of this approach are demonstrated in the ‘Learning To Teach Online’ MOOC
in Coursera [
        <xref ref-type="bibr" rid="ref23">23</xref>
        ], featuring a system to recommend pathways through the material based
on learner’s preferences and the grouping mechanism in the ‘Entrepreneurship’
course in Coursera evolved from successful on-campus blended experiments [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. In
FutureLearn, adaptivity and personalisation featured in the integration of LTI
activities using SmartSparrow (‘Through Engineers’ eyes’) [
        <xref ref-type="bibr" rid="ref14 ref18">14,18</xref>
        ], and activities
aimed to interact with participants in ‘Personalised Medicine’ and ‘Disability’ courses.
All these, within the constraints and affordances of each MOOC platform, provide
insights into the experimental approaches to course design taken.
      </p>
      <p>
        Another element of experimentation was done with the actual development and
funding of different courses. Multi-disciplinary teams have been used to support the
academic leads (content experts). Driven by the idea of curriculum alignment [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ] and
the RASE model for representing elements of course design [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ], the MOOC design
process at UNSW focussed on ongoing conversations between educational developers
and academic leads to match and fit technology and tools to their pedagogical
intentions. Finally, experimentation was done with different levels of de-centralisation to
support the planning, design and implementation of the various courses.
      </p>
      <p>
        Figure 1 provides an overview of the familiar learning analytics cycle [
        <xref ref-type="bibr" rid="ref7">7</xref>
        ], which
may be implemented to develop and evaluate a single course (in the middle), but the
transition to mainstream is an essential component of the larger cycle situated at
institutional level, in which the focus is not only the improvement of a single course, but a
more systemic improvement across all educational provision from an institution.
      </p>
      <p>Institutional level, QA/QE</p>
      <sec id="sec-2-1">
        <title>Refine</title>
        <sec id="sec-2-1-1">
          <title>Collect</title>
          <p>Act</p>
        </sec>
        <sec id="sec-2-1-2">
          <title>Report</title>
          <p>Refine
Collect</p>
          <p>Course level in FL
Act
Report</p>
          <p>Predict</p>
        </sec>
      </sec>
      <sec id="sec-2-2">
        <title>Predict</title>
        <p>
          Given the context, a natural extension of such course experimentation at scale has
allowed us to explore certain areas with evidence-based approaches to, these are: 1)
the evaluation of projects and programs related to learning and teaching [
          <xref ref-type="bibr" rid="ref22 ref3">3,22</xref>
          ]; 2) a
desire to systematically implement approaches and systems aiming to enable the use of
learning and teaching data to improve pedagogy and 3) bridging the gap between
traditional academic development approaches and data-driven approaches with Learning
Analytics and Educational data mining [
          <xref ref-type="bibr" rid="ref38">38</xref>
          ].
        </p>
        <p>In this paper, we present the work we completed with the FutureLearn platform, and
we make available our work efforts to aspiring and other course development teams.</p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>Visual exploration as an aid to pedagogical design</title>
      <p>As mentioned earlier, the use of dashboards to support sense-making from learning and
teaching data is not new. There are several examples in which the use of visualisations
provide a good starting point for discussing course design and student learning. Our
specific focus was to offer tools for educators and educational designers, allowing the
visual exploration of data to help understand the way in which learners engage with
different elements of the course and provide valuable information to inform future
course designs.</p>
      <p>To achieve these goals, several streams of work were carried out, resulting in a
systematic process based on aspects identified to be used starting points for development:
• Collate questions from diverse stakeholders (including educators, developers,
learning designers and academic managers
• Come up with the definitions of key terms (i.e. – What is engagement? What do we
mean with learner experience?)
• Explore design variants (Coursera/FL dashboard examples)
• Reduce to smaller components/simplify
• Re-connect with academics and educational developers
• Obtain feedback from learners, by getting them to use the dashboards
• Refine and reiterate</p>
      <p>
        At the conceptual level, defining what is intended with terms like engagement and
the learning experience is essential to inform the process put in place to measure these
constructs. Vigentini and Zhao [
        <xref ref-type="bibr" rid="ref39">39</xref>
        ] provide an overview of the evaluative tools used in
MOOCs in their recent meta-analysis of several platforms.
      </p>
      <p>
        At the practical level, previous research [
        <xref ref-type="bibr" rid="ref19 ref31 ref36">19,31,36</xref>
        ] identified five key areas which
appear to direct the attention of educators and developers in MOOCs: 1) An overview
of the course, 2) Who are the participants/learners, 3) How participants interact/engage
with the material, 4) How participants interact in the forums, and 5) How participants
perform in the course.
      </p>
      <p>
        In the design of our dashboard around the FutureLearn Data, we took these areas
into account as well as principles for dashboard design to showcase information to
achieve one or more objectives [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ]. It was important for us to keep the representations
simple, avoid overwhelming users with information [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ], thus we employed a minimalist
design combined with appropriate structuring of information.
3.1
      </p>
      <p>
        The purpose of dashboards
Intuitively, dashboards are only useful if there are actionable insights. In this sense,
data visualizations have often been used as tools to help teachers gain insight about how
students engage with the content and resources provided in learning environments,
[
        <xref ref-type="bibr" rid="ref33 ref34">33,34</xref>
        ], but can also be offered directly to students to help them reflect on their
approach to learning [
        <xref ref-type="bibr" rid="ref17 ref9">9,17</xref>
        ].
Three areas or domains of representation have proven popular: 1) Learner activity, 2)
Learner engagement, 3) Learner experience. Learner activity focuses solely on a
descriptive level of what students do in the learning environment. The analysis of student
engagement moves further, and attempts to make sense not only of what students do,
but also question the effectiveness of activity (usually correlating activity with
outcomes, exploring in detail – assessment and the way in which students communicate
and interact with each other as well as the platform, or digging into why students behave
in the way they do, or attempting to model behaviour by enriching the logs with learning
and teaching metadata – for example about the course or learning design). The third
level of analysis is an abstraction of what the students’ experience is like, usually
emerging from surveys or what students voice about their learning experience (before,
during or after taking part in the course).
      </p>
      <p>
        All of these provide valuable insights in the effectiveness of learning design leading
to more effective evaluation and informing redesign [
        <xref ref-type="bibr" rid="ref14">14</xref>
        ][Vulic], but, if done
consistently and in a timely manner, can also provide useful information to monitor progress,
and allow for much quicker interventions while the course is running.
3.2
      </p>
      <p>Why another dashboard?
Over the past year UNSW developed and delivered twenty MOOCs in the
FutureLearn platform. This provided an exceptional opportunity to put into action the
work done in this space, by using data as the course unfolded. As mentioned earlier, at
this point in time, FutureLearn still does not to offer a fully-fledged dashboard to
partner institutions, but rather simple to understand accessible files, served up on a daily
basis, of which a static report of activity can be generated.</p>
      <p>The granularity of the information provided is thus enough to provide some insights,
without overwhelming stakeholders. Given the near real-time availability of data, this
provides a major opportunity to respond to students’ engagement as a course unfolds.
4</p>
    </sec>
    <sec id="sec-4">
      <title>A practical approach to dashboard development</title>
      <p>
        As it was the case for the design and development of MOOCs, the data and evaluation
team in the PVC Education portfolio at UNSW Sydney took an experimental stance,
creating minimum-viable products and moved from exploration and representation (i.e.
supporting sense making of learner activity) to the characterization of patterns related
to engagement with elements of the course. In the Coursera dashboard [
        <xref ref-type="bibr" rid="ref36">36</xref>
        ], the focus
was on reporting what students did, and this was organised under functional headings
(i.e. the use of videos, content, forums/discussion, assessment/learning activities and
evaluative activities such as polls and surveys).
      </p>
      <p>As will be presented in the following sections the approach tackled four distinct
problems/phases: 1) cater for different systems, different formats, different philosophies; 2)
determine appropriate processes for designing dashboards; 3) identify core dashboard
‘building blocks’; and 4) develop and test through a structured development process
(Figure 2).
There were two fundamental drivers for the development:
1. Studying learning engagement focusing specifically on active participation,
measured via proxies of attempts/completion of learning activities and the
volume of discussion. Admittedly neither measures learning directly, but the
characterisation of the patterns provide insights in the way that participants go about
their learning.
2. Beginning to include more detail about the learning experience and what
participants said about their motivations, quality and satisfaction when learning through
MOOCs.</p>
      <p>What we strived to achieve was to put analytics into practice and empower both
students and educators with the information and knowledge derived from the data.
Each MOOC published in the FutureLearn website is presented in a hierarchical
structure with weeks, activities and steps (Fig. X). Steps contain different types of material
and can be recognized by the label next to the step title. Typically, in the FL courses
designed at UNSW, eight different step types were used: article, discussion, video,
exercise, quiz, test, audio and LTI activity.</p>
      <p>At the time of writing, FutureLearn provides eight separate data sources prepared as
comma separated values (CSV) files. Table 1 describes each file with detail about
purpose. The datasets provided in FutureLearn have three main limitations: 1) granularity
of user activity (currently limited to the time of the first/last access rather than a full
interaction log); 2) minimal contextual information (lack of metadata about the learning
context, such as video interaction data), and 3) partial demographic information to
understand learners (only about 10% of participants have chosen to share personal details
in the platform). These limitations are the byproduct of FutureLearn’s choice to provide
easy to access and stable datasets. Nevertheless, these sources provide an excellent
starting point to demonstrate the use of analytics in action.</p>
    </sec>
    <sec id="sec-5">
      <title>Weeks</title>
    </sec>
    <sec id="sec-6">
      <title>Activity</title>
    </sec>
    <sec id="sec-7">
      <title>Steps</title>
      <p>Progress</p>
      <p>Step type</p>
      <p>Timeline
Although each file can be used in isolation to answer particular types of questions,
in order to gain deeper insights, the data required transformations and integration.
File
Enrolments
Step
Activity
Comments
Question
Response
Team
Members
Peer Review
Assignment
Peer Review
Reviews
Campaigns</p>
      <p>The purpose of the file
This file provides basic information regarding enrolled learners (and staff). It
includes demographic information of learners derived from responses to
FutureLearn’s ‘more-about-you’ survey, which captured gender, country, age range,
highest education level, employment status, and employment area.</p>
      <p>This file stores information regarding step activity from learners, e.g. the time
when a step is first visited, and the last time a step is marked as completed.
Information about learners’ contributions to the discussion in each step is noted.
The file includes the full-text of comments, timestamped according to when the
comment was made. Likes associated with comments are also stored.</p>
      <p>This file holds information about the quiz activity of learners. It stores learners’
responses, whether correct or not, and when the quiz was answered.</p>
      <p>Information about organization staff members including their FutureLearn ID and
full names are stored in this file.</p>
      <p>This file provides information regarding peer review assignments including when
the assignment was first viewed, when it was submitted and the number of
reviews associated with the assignment.</p>
      <p>This file provides information about the reviewers on an assignment, including
when the review was submitted, the reviewer’s ID and feedback for each of the
assignment guidelines.</p>
      <p>Information about the referral used to advertise a course is stored in this file,
following the number of enrolments and active learners for each referral.
4.2</p>
      <p>
        The technology stack
Based on our previous experience in building Learning and Teaching dashboards with
Coursera MOOC data where we choose Tableau cloud to present insights, [
        <xref ref-type="bibr" rid="ref35 ref36">35,36</xref>
        ], we
quickly identified key differences in the process required to develop a FutureLearn
dashboard. The choice of appropriate tools was driven by previous experience
combined with a preference for wanting to experiment with different products and services
to realize different perspectives.
      </p>
      <p>In the case of Coursera data, despite being able to present information in a rich and
interactive way, the solution adopted was fit for a scenario in which the data was
available only at the end of the course. This meant that after the first preparation step was
completed, a data analyst could build an entire dashboard based on the Tableau
templates by simply adapting the dashboard to the new course by fitting the released dataset
and thus authoring a dashboard to the cloud.</p>
      <p>However, given that data from FutureLearn is available daily, one of the main
challenges was to develop a sustainable, dynamic and near real-time dashboard. This meant
the choice of an appropriate technology stack to make the update process regular and
seamless. Additionally, in a similar way to the use of dashboard templates for Coursera,
keeping the visuals up-to-date, meant a deciding on a series of re-usable building blocks
– thus further allowed common questions to be answered.</p>
      <p>In Coursera, the technology used focused on the preparation and pre-processing of
the data, predominantly leveraging on Python to create a replicable processes and data
products ready to be used in Tableau.</p>
      <p>In FutureLearn, given the relative simplicity of the dataset provided, what we
wanted to focus on was more of the analytical process and therefore shifted toward the
use of R scripts in-conjunction with a Shiny Server for publishing of outputs
developed across the analysis areas chosen. Fig. 3 provides an overview of the technologies
adopted in the two cases. Notably the front-end technologies did not change drastically
between the two implementations.</p>
      <p>Coursera (sessional)
- Csv, json, mysql
- Python, sql
- Html, angular js, tableau
Coursera (on demand)
- Docker, csv, postgres
- Python, sql
- Html, angular js, tableau</p>
      <p>FutureLearn
- Csv,
- Python, R, sql
- Html, bootstrap, Rstudio</p>
      <p>server, shiny server, d3js</p>
      <p>LTI integration
A simple architecture was developed around a two-stage model: 1) data extraction and
pre-processing and 2) dashboard development. This allowed automation of the
download and preparation of data, where more time could be spent on the customization of
dashboard views to enhance the end-user experience (note: the dashboards were
accessible via the web, via authentication – password / LTI) (see Fig. 5). As noted earlier,
the R platform was used as the analytical engine, with a cloud-based Shiny server with
an Apache server to serve the web content.</p>
      <p>For the R dashboard creation process, Python was used to pull the data daily (a
scheduled job), transformations were applied, and outputs stored in cloud-based
MySQL database. In the data extraction and pre-processing phase, Python scripts were
used to automatically login into the FutureLearn platform and download all available
files for each course. Each time new CSV files were downloaded, they are stored,
named as per the course title, with previous CSV files archived. After downloading all
course files and loading the data into the database, the pre-processing routines (written
in R) prepared the data, transforming the source files into views for specific purposes.
This step was essential to make the web data requests scalable at run-time by querying</p>
      <p>FutureLearn
CSV data sources</p>
      <p>Data
processing scripts</p>
      <p>UNSW cloud
AWS MySQL RDS
AWS Linux with
Apache and Shiny</p>
      <p>Client-side</p>
      <p>
        HTML Dashboards
(LTI connector for auth)
pre-computed information sets, keep the hosting server size minimal and also keeping
costs down.
Although there are several examples of the use of dashboards with educators, there is a
lack of examples with on learners. Corrin et al. [
        <xref ref-type="bibr" rid="ref10 ref9">9,10</xref>
        ] discussed the issues and
difficulties of exposing data to students, but others like Liu and Pardo [
        <xref ref-type="bibr" rid="ref21">21</xref>
        ], have demonstrated
how careful selection of specific data representations for students can lead to action.
Here we present our current work-in-progress efforts which have focused around two
key questions: (1) what data is useful to students? and (2) which user interfaces are
likely most effective for the type of data being presented?
      </p>
      <p>Based on previous research and continuing conversation and engagement with
students, we propose a framework for student dashboard elements in four areas:
• Learning Communities: this includes an awareness of their social context, the
nature/structure of interactions with others in this context and learning conversations;
• Student Progress: focuses on an awareness of the learning space in which a student
learns, and provides a sense of the learning activities required to achieve learning
goals. This also means that students can obtain markers (feedback) to motivate and
promote self-regulation (i.e. articulate their goals in the context and know where
they are compared to others);
• Student Performance: focuses on both formative and summative elements of the
course providing an overview of strengths and weaknesses as well as clear references
to other students’ performance. This feedback is essential to inform and provide
evidence for action; and
• Student Experience: this is harder to measure and in most cases, comes from
surveys about learners’ satisfaction with different aspects of the course.
Further, based on the previous work with educators’ dashboards we specifically focused
on four elements of design: 1) Layout, 2) Chart types, 3) Chart features and 4) Other
visual/functional features.</p>
    </sec>
    <sec id="sec-8">
      <title>The code repository overview</title>
      <p>The repository of our work-in-progress efforts is shared in GitHub under a AGPL
GNU licence. This is intended to foster collaboration and provide benefits for both
endusers and others who may want to contribute to developments of the dashboard.</p>
      <p>In the repository, there are two separate streams/folders: A dashboard for
educators/administrators and a dashboard for students. These are now presented.
5.1</p>
      <p>A set of dashboard building blocks</p>
      <p>In this section, we provide an overview of the dashboard design and the visual
building blocks used. At this point in time, the dashboard design is based on a minimalist
html design template which dynamically loads the shiny dashboard applications to an
iframe. An alternative to this is to use a native Shiny Dashboard ‘fluid page’, but this
would require additional maintenance coding between individual apps. Displaying
visuals in the iframe kept the design of the dashboard scaffold separate from the R scripts
of each application, and promoted rapid iterative development.</p>
      <p>A more extensive description of the various elements of the dashboard can be found in
the Git repository [https://github.com/moocunsw/FL-dashboard]. The key questions
driving the overall structure are in the table below.</p>
      <p>
        In this section, we provide a description of the dashboard currently used in the
FutureLearn course “Enhancing Learning and Teaching in Higher Education”. The tool is
a set of Shiny applications wrapped into a simple LTI application. The LTI connector
allows users to authenticate to the application, leveraging on the learner ID to present
a personalised data view of the data for that use. The following four Shiny apps are
available in the GitHub repo:
• myClass: gives an overview of the participants’ geographical distribution, gender
and ages.
• myCommunity: provides a basic representation of the learners’ interactions with
others in a network, and a view of the learning discussions in the course (based on
popularity (views and likes) as well as general sentiment).
• myProgress: displays a detailed account of the learners’ engagement with the
content/activities of the course. The visual display also provides a ‘snapshot of the
‘course dna’ [
        <xref ref-type="bibr" rid="ref27">27</xref>
        ] as it allows to see what types of activities are available.
• myPerformance: focuses on the quizzes, showing a detailed account of responses.
At the time of writing the dashboard is about to be deployed to a live FutureLearn
course, so as to collect student feedback across the duration of the course, to
information both future designs and as a measure of success of the implementation.
6
      </p>
    </sec>
    <sec id="sec-9">
      <title>Future work</title>
      <p>The work presented here shows a clear trajectory of development which UNSW has
taken to bring analytics to both educators and students in the MOOC space. The
experience provided several opportunities to build internal capacity, but, by sharing the
artefacts of this work, we hope to provide a solid starting point for others just getting
started. By sharing this work, we also hope that is seen as an opportunity to begin to
build a community of practice toward pushing the implementation and envelope of
learning analytics practice. Of course, automating the development of an analytics
dashboard for the FutureLearn platform for all would be a very desirable goal for both
FutureLearn and the partner institutions.</p>
      <p>
        The development process allowed us to explore alternative ways to implement a
dashboard that other FutureLearn partner institutions may find useful, with several
different visualizations explored, as well as consideration of related literature [
        <xref ref-type="bibr" rid="ref31">31</xref>
        ].
Furthermore, a direct comparison with a similar effort by Leon-Urrutia et al. [
        <xref ref-type="bibr" rid="ref20">20</xref>
        ]
demonstrates the viability and effectiveness of the implementation.
      </p>
      <p>Our implementation provides an opportunity to consider possible ways to use the tool
with both educators and students. However, considering earlier discussion, we also
show a cautious increase of sophistication in the student dashboard, compared with the
educator dashboard. The increase of sophistication, however, is highly dependent to
what FutureLearn will provide in the future. There is plenty of opportunity for more
data to be exposed, for example: in-video behaviours, clickstream information, and
user-session based information. All these are important to explore in more detail,
particularly in trying to determine and judge on/off task behaviours, retention and
resilience as well as relating survey data about goals and motivations to performance and
achievement.
7</p>
    </sec>
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