eHealth communication and the citizen – social, organisational and
                       human aspects



                                Proceedings for

                       The fourth European Workshop on

                      Practical Aspects of Health Informatics

                                  (PAHI) 2017



                                    Edited by



                                 Heidi Gilstad
                     Health Informatics Research Group
                  Faculty of Medicine and Health Sciences
             NTNU Norwegian University of Science and Technology


                           Soudabeh Khodambashi
                          Department of Computer Science
           Faculty of Information Technology and Electrical Engineering
             NTNU Norwegian University of Science and Technology



                                Jorunn Bjerkan
                     Faculty of Nursing and Health Sciences
                                 Nord University
Copyright © 2017 by the paper's authors.
Copying permitted for private and academic purposes.

In: H. Gilstad, S. Khodambashi, J. Bjerkan (eds.)

Proceedings of the 4th European Workshop on Practical Aspects of Health
Informatics (PAHI 2017), Levanger, Norway, MAY-2017,

Published at http://ceur-ws.org
Contact:
heidi.gilstad@ntnu.no
soudabeh@idi.ntnu.no
jorunn.bjerkan@nord.no




                                           2
Introduction

The fourth European Workshop on Practical Aspects of Health Informatics (PAHI)
2017, aimed at bringing together clinicians, researchers and students from humanities,
social sciences, health care and informatics, as well as developers to exchange
experiences and ideas regarding eHealth communication in modern health care. The
objective of the workshop was to examine human, organisational and social
prerequisites for effective and target-oriented eHealth communication between health
authorities, health services and citizens.

Modern health care is characterised by extensive use of health technologies, with
eHealth services for citizens becoming commonly available. Although studies
demonstrate that citizens tend to use eHealth services and that acceptance of health
technologies is increasing, there is little research regarding the impact of eHealth on
citizens’ health communication and consequently, on safety in health care.

To develop usable and tailored eHealth services for citizens, much more insight into
the specific requirements and competencies is needed. The eHealth literacy level
needs to be evaluated and put into context. There is evidence that social, institutional
and cultural aspects have an impact and we also need to consider these factors when
discussing availability and use of health technologies. An important challenge is how
we can utilise this knowledge in developing targeted as well as generalised eHealth
solutions. There is also an educational aspect to eHealth services. Health-care
professionals are obliged to apply health technologies of various kinds in their daily
practice, in diagnosis as well as in their communication with patients. To offer smart
and citizen-centred services, health professionals must collaborate with researchers
and industry.

The presenters and participants at PAHI 2017 discussed these issues through
keynotes, paper presentations and an activity workshop. This book is a collection of
the full papers submitted (double review). In addition, the abstracts of the other
presentations are available.




                                            3