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    <article-meta>
      <title-group>
        <article-title>Exploring the Potential of Using Digital Displays and Social Media Channels to Promote Connectedness for the Third Culture Kids Community</article-title>
      </title-group>
      <contrib-group>
        <aff id="aff0">
          <label>0</label>
          <institution>Julia Schimdt Department of Media Technology, Linnaeus University</institution>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>Nuno Otero Department of Media Technology, Linnaeus University</institution>
        </aff>
      </contrib-group>
      <fpage>747</fpage>
      <lpage>756</lpage>
      <abstract>
        <p>This paper explores the potential of using social media channels and digital displays deployed in public places to foster connectedness for Third Culture Kids. Third Culture Kids (TCKs) is a designation that refers to children who spend a significant number of their formative years outside their parents' native culture(s), and who live in several countries other than the one stated on their passport during that time. In order to start understanding the potential requirements for an enabling system, three exploratory studies were conducted: two of these studies focused on the current usage of social media channels by TCKs, while the third study investigated the possibilities of airports as meaningful places to deploy possible communitybuilding technologies for TCKs. The preliminary findings were highly encouraging, providing a basis for us to devise a programme for future work.</p>
      </abstract>
      <kwd-group>
        <kwd>third culture kids</kwd>
        <kwd>social media</kwd>
        <kwd>public spaces</kwd>
        <kwd>large screen displays</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>-</title>
      <p>
        among people that they belong to a larger community by virtue of the identity they share online
rather than to where they physically lived or culturally belong. In this sense, social media is
increasingly playing a key role in enabling collective identity, a sense of community, and
supporting collective cultural creation among citizens across the globe. The potential for
creativity in online communities is relevant for migrant communities to whom social media is
becoming a distinctive arena of social life. Accordingly, we argue that it serves as a source of
community-building among people who share social and cultural affinities but with restricted
opportunities for offline meetings.
“Third Culture Kids” (TCKs) is a term popularly referring to children who spend a significant
number of their formative years outside their parents' native culture(s), and who live in several
countries other than the one stated on their passport during that time. While abroad, they acquire
meaningful relationships with other cultures
        <xref ref-type="bibr" rid="ref5">(after Pollock and van Reken, 2009)</xref>
        . TCKs
represent increasing numbers of children of people moving abroad as a result of parental career
choices in a globalized labor market (e.g., diplomatic service, corporate employees, military
personnel, missionaries, researchers and academics, skilled workers and individual
entrepreneurs, NGO employees, international journalists, international school educators,
professional sports people, etc.). Culturally, they are defined by the lack of cultural ownership, a
sense of liminality between cultures and a sense of community, distinguished from other
migrant/expatriate and diaspora communities, based on their onward mobility during their
formative years
        <xref ref-type="bibr" rid="ref2 ref5">(Pollock and Reken, 2009; Désilets, 2015; Tanu, 2015; Moore and Barker, 2012;
Bagnall, 2015)</xref>
        . As a global nomadic community, they take fully advantage of Web 2.0 media, not
only to “feel connected to the world” and to “be connected between them”, but to acknowledge
and build their sense of community.
      </p>
      <p>
        Material posted on social media is also a source of information on TCKs' personal and social
self-perceptions, interesting enough to be analysed by any researcher who wishes to relate their
personal and collective experiences into issues of cultural identity. Most of this material consists
of personal narrations or accounts but, by applying qualitative and quantitative analysis
techniques, it is possible to identify familiar elements, similarities and patterns from which we
can create a vivid picture of the on-going construction of these community identities.
In relation to other enabling technologies for community-building, situated digital public displays
have the potential to offer networked solutions that enables digital displays to become a
promising medium of communication medium, promoting exchanges of information between the
online and the offline worlds
        <xref ref-type="bibr" rid="ref4">(see for example, José et al. 2008; 2014; Memarovic, 2015; Nisi et
al., 2016)</xref>
        . Furthermore, this digital medium has been explored to foster community-building
based on place-bound practices to promote connectedness between group members (for a
review, see, for example, Memarovic, 2015;
        <xref ref-type="bibr" rid="ref3">Mueller et al., 2010</xref>
        ).
        <xref ref-type="bibr" rid="ref8">Wouters et al. (2014)</xref>
        describe
the design and evaluation of a situated public display system that aimed at fostering
communication between local households and the overall neighborhood. The design of the
system followed a participatory design approach. The prototypes thus created allowed the
authors to reflect on the functionalities and design options that promoted engagement with the
system. In turn, the engagement generated from this approach seemed to facilitate
communication practices that were very much based on the particulars of the places and
surrounding communities. This paper is relevant to the question because we notice a tension
between designing for places or promoting practices that connect distinct places.
The remaining of the paper is arranged as follows: in the next section we present some
exploratory research questions, followed by some empirical work investigating how TCKs are
apparently making use of social media channels., An analysis of the results from the exploratory
studies is set out in the conclusion, taking into consideration the challenges involving the design
of situated digital public displays. Following this analysis, we also present the recommended
next steps for this line of investigation.
      </p>
    </sec>
    <sec id="sec-2">
      <title>Research questions</title>
      <p>In this work, we intend to start investigating methods of designing situated digital public displays
to support TCK's social media interactions in public places meaningful for them. Considering the
exploratory nature of our current efforts, the research project has been designed according to
the following initial research questions:
a) How is social media being used by TCKs to explore their identity issues and sense of
community belonging?
b) What public spaces are relevant for the community of TCKs?
c) Can situated digital public displays be accepted as a means to promote communication
between TCKs?
d) Which features should digital public displays have in order to connect TCKs and their
meaningful places?
e) What contributions can TCKs make to the enrichment of meaningful public places to
them using digital displays?
However, in this paper, and taking into consideration that our work is in its early stages, the
empirical work to be carried out will principally address questions (a) and (b). Questions (c), (d)
and (e) will be discussed with respect to future stages of this research.</p>
    </sec>
    <sec id="sec-3">
      <title>Exploratory studies and corresponding preliminary results</title>
      <p>
        First exploratory study
According to Schmidt (2013) the main affordances which distinguish Twitter from other forms of
online distribution of messages are the particular ways that it articulates relationships: it builds
up networked, distributed conversations of “micro-content” or “nano-stories”, enabling people to
stay in touch over distance and reassuring participants of shared social bonds
        <xref ref-type="bibr" rid="ref6">(Schmidt 2013:
9)</xref>
        . Based on these factors, we consider it appropriate to analyse a Twitter chat for TCKs both in
quantitative terms (832 tweets generated by 51 contributors) and qualitative terms (discourse
analysis). For data collection, we decided to retrieve data from the hashtag #TCKchat, created
by an online consulting company for TCKs (Bate Consulting). Between 16 and 17 September
2015, one particular chat forum occurred on the topic “Global Citizenship Explored”. Our results
showed
        <xref ref-type="bibr" rid="ref7">(Colomer and Schmidt 2015)</xref>
        that, for the topic under discussion, Twitter is a good place
to distribute small or micro-conversations but not for the media to debate content. Instead,
Twitter demonstrated its ability to help people to stay in touch over a distance and to reassure
participants of their shared social bonds, which is an important objective for TCKs. From reading
all the tweets recorded from the #TCKchat event, there was a great sense of companionship and
amity among the participants, which is certainly a good basis for a sense of community.
      </p>
      <sec id="sec-3-1">
        <title>Second exploratory study</title>
        <p>In the second exploratory study (Sch midt, 2016), a wider analysis of 24 open Facebook groups
dedicated to TCKs was performed (using text categorization software packages NVivo 11 and
Semantria) in order to identify what is important for members to share and discuss within the
community. The findings show that sharing experience, community and identity are the most
important topics being addressed within the groups. Words like “moved” and “community” were
among the most frequently used in the texts written by TCKs. The main themes (so called
nodes) identified by NVivo were Group, TCK, and Community. Semantria identified “identity”,
“globalization” and “passport” as the most frequently mentioned categories out of a custom
category list. The custom query results show TCK, “terms”, and “culture” as the main topics of
discussion, followed by “education”, “globalization”, and “identity”. 225 places and countries from
all over the world appear in the texts, with France being the most common by far.</p>
      </sec>
      <sec id="sec-3-2">
        <title>Third exploratory study</title>
        <p>Airports are certainly a common reference in most publications about and by TCKs (e.g., Iyer
2000). To determine whether this phenomenon is part of their collective memories, an e-survey
has been developed (Colomer 2017). The results confirm that airports are meaningful spaces for
TCKs: they are the places in which TCKs’ global mobility occurs, and singularly symbolize the
transitional life and their in-flux worlds, the movement and the journey. In heritage studies terms,
Colomer (2017) suggests that the potential value of these places of mobility as actual heritage
places thus arises from the affection invested in them by this particular community of users who
see them as part of their collective memories – assuming here that affect is a form through, and
with which, the world is considered, acted, perceived, and consequently remembered. We see
the potential of adopting a participatory design approach to engage with TCKs at this level.</p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>Conclusions and future work</title>
      <p>The results from the two exploratory studies suggest that TCKs have a strong interest in building
their community identity, sharing their experiences, and discussing selected issues regarding
their particular identity. Furthermore, it seems that they are keen to use social media in the
process of creating community and identity, and that airports might be the best places to locate
public displays as they evoke collective memories among TCKs.</p>
      <p>Memarovic (2015) provides an analysis of the current and future challenges arising from the
design of networked public display systems in community settings and considers it important to
frame the research question with regard to the following issues:
• Challenges arising from the need to understand the place where the display is located
and to be aware of the community's specific characteristics and general situation.
• Challenges facing the system design process, and in understanding which approach
appears best suited to the location.
• Challenges concerning how to define the notion of design for connectedness.
• Challenges related to the way evaluation exercises are conducted, which involves
understanding the methods that are best suited to investigate the use and adoption of the
displays. Furthermore, comparative studies will need to highlight the putative benefits of
digital displays and other alternative media.</p>
      <p>
        <xref ref-type="bibr" rid="ref4">Nisi et al. (2016)</xref>
        describe the design process and corresponding prototypes of a public
interactive storytelling system. The design process followed a participatory design approach. In
relation to the studies described, the deployment of MStoryG, a system developed involving the
re-purposing of a split-flap display in an airport terminal, is particularly inspiring. The choice of
this location is an interesting prospect given the known meaningfulness of airports to TCKs.
Furthermore,
        <xref ref-type="bibr" rid="ref4">Nisi et al. (2016)</xref>
        explicitly asked experienced authors to contribute stories to the
system in order to encourage participation and the sharing of stories by the wider public. In
terms of lessons learned, it is interesting to see that experienced authors were actively and
enthusiastically engaged with the contribution of stories but that it was much more challenging to
foster participation from in-situ potential users. The work by
        <xref ref-type="bibr" rid="ref4">Nisi et al. (2016)</xref>
        shows great
promise in its potential to create engaging situated digital public displays based on the concept
of sharing stories in airport terminals.
      </p>
      <p>In the future, with regard to the design of situated digital public displays and the corresponding
interactive functionalities for TCKs’ community engagements, we intend to:
a) Explore the design space of digital networking tools to help create and maintain a thriving
online community of TCKs.</p>
      <p>
        same locations.
b) Explore to what extent it is possible to design situated digital public displays to foster
further engagement with this community and also with other groups that make use of the
With regard to the participatory design approach, we also intend to explore the framework
proposed by
        <xref ref-type="bibr" rid="ref1">José et al. (2014)</xref>
        regarding the dimensions of situatedness as the starting point to
understand the needs, likes and dislikes of the different stakeholders of these particular places.
The proposed dimensions are:
•
•
•
•
•
      </p>
      <p>Location of the Display. The location dimension considers the forms of situatedness that
result directly from the location of the display.</p>
      <p>Spatial Association. The spatial dimension considers the spatial arrangement of the
display with respect to its environment.</p>
      <p>Activity. The activity dimension considers the way in which a display reflects on-going
activities taking place in the display setting. At the most basic level, this may involve
raising awareness about those activities.</p>
      <p>Community. This dimension considers the ways in which the display can become a
reflection of the community that shares a place in which it is inscribed.</p>
      <p>Perceived Ownership. The perceived ownership dimension considers the ways in which
the perception that a certain entity is responsible for the display is embedded in the
display content.
Bagnall N (2015) Global Identity in Multicultural and International Educational Contexts: Student
Identity Formation in International Schools. New York: Routledge.</p>
      <p>Colomer, L. (2017). “Heritage on the move. Cross-cultural heritage as a response to
globalization, mobilities and migration”. International Journal of Heritage Studies,
http://dx.doi.org/10.1080/13527258.2017.1347890.</p>
      <p>Colomer, L. and Schmidt, J. (2015). How Third Culture Kids Build up their Community Identity
Through Social Media. Unpublished report for the course "Network Society and Internet
Cultures", Social Media and Web Technologies Masters' program. Department of Media
Technology, Linnaeus University. (Contact the authors for a copy.)
Désilets G (2015) Third Culture Kids as serial migrants’ children: understanding some of the
impacts of a highly mobile transnational upbringing. In: Benjamin S and Dervin F (eds) Migration,
Diversity, and Education. Beyond Third Culture Kids. Cham: Springer, pp. 143-162.
Jose, R., Otero, N., Izadi, S., &amp; Harper, R. (2008). Instant Places: Using Bluetooth for Situated
Interaction in Public Displays. IEEE Pervasive Computing, 7(4), 52 –57.</p>
      <p>Memarovic, N. (2015). Understanding Future Challenges for Networked Public Display Systems
in Community Settings. In Proceedings of the 7th International Conference on Communities and
Technologies (pp. 39–48). New York, NY, USA: ACM.</p>
    </sec>
    <sec id="sec-5">
      <title>ACKNOWLEDGEMENTS</title>
      <p>We would like to thank Laia Colomer for her contribution to earlier stages of this work and the
anonymous reviewers that helped us improve our work through their comments.</p>
    </sec>
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