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“Every tool is better than nothing”?: The use of dashboards in journalistic work Peter Tolmie Universität Siegen Siegen, Germany Biography Peter Tolmie is a Principal Research Scientist at the Abstract Universität Siegen in Germany. He has conducted In this paper, I shall be drawing upon a se- ethnographic studies across numerous settings (e.g. re- ries of ethnographic studies of journalists and tail banking, music production, the TV and film in- technology evaluations undertaken during the dustries, journalism, etc...). Most recently, he has col- European project PHEME, to examine some laborated on the Pheme project, which is focused on of the assumptions that get made about how establishing the veracity of claims in the internet. dashboard-type systems might support jour- nalists and the problems that can arise. In particular I shall be discussing the ‘clustering problem’, its ramifications, and how it con- stitutes one of the main challenges for future technology development in this space. The clustering problem refers to the thorny issue of how to assemble appropriate materials for journalists to work with that are meaningful and intelligible at the point of use. Whilst this resonates strongly with a number of long- standing issues in computer science, I shall focus here upon how it illuminates a gap be- tween expectation and provision that is lead- ing to a magpie-like proclivity for journalists to download the latest tool, try it once, then set it aside. Copyright c 2018 for the individual papers by the papers’ au- thors. Copying permitted for private and academic purposes. This volume is published and copyrighted by its editors. In: D. Albakour, D. Corney, J. Gonzalo, M. Martinez, B. Poblete, A. Vlachos (eds.): Proceedings of the NewsIR’18 Workshop at ECIR, Grenoble, France, 26-March-2018, pub- lished at http://ceur-ws.org