=Paper=
{{Paper
|id=Vol-2089/9_Anagnostopoulou
|storemode=property
|title=How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging for Sustainable Travel Choices
|pdfUrl=https://ceur-ws.org/Vol-2089/9_Anagnostopoulou.pdf
|volume=Vol-2089
|authors=Evangelia Anagnostopoulou,Efthimios Bothos,Babis Magoutas,Gregoris Mentzas,Agnis Stibe
|dblpUrl=https://dblp.org/rec/conf/persuasive/Anagnostopoulou18a
}}
==How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging for Sustainable Travel Choices==
https://ceur-ws.org/Vol-2089/9_Anagnostopoulou.pdf
How to not be Annoying: Adjusting Persuasive
Interventions Intensity when Nudging for Sustainable
Travel Choices
Evangelia Anagnostopoulou1, Efthimios Bothos1, Babis Magoutas1, Gregoris
Mentzas1, and Agnis Stibe2
11ICCS- Institute of Communication and Computer Systems, NTUA- National Technical Uni-
versity of Athens, Greece
{eanagn, mpthim, elbabmag, gmentzas}@mail.ntua.gr
2Paris ESLSCA Business School, France
agnis@transforms.me
Abstract. The intensity of persuasive interventions is a key factor in the design
of persuasive systems, as the frequency of persuasive attempts for changing us-
ers’ behaviour can affect their effectiveness. In this paper, we de-scribe our ap-
proach for adjusting the intensity of personalized persuasive interventions to
support sustainable mobility behaviours. More specifically, we leverage the trip
purpose and trip characteristics in order to set the frequency of displaying per-
suasive messages that nudge users to select environmentally friendly transporta-
tion modes. Our approach is integrated in a persuasive route planning applica-
tion used in every day travel decisions. Our next steps include the evaluation of
the proposed approach.
Keywords: Personalization, persuasive interventions intensity, mobility, behav-
ioural change, trip purpose.
1 Introduction
The intensity of persuasive interventions is a key factor in the design of persuasive
systems as the frequency of persuasive attempts for changing users’ behaviour can
affect the effectiveness of interventions. For example, energy feedback research sug-
gests that frequent feedback is preferred and is more effective compared to less fre-
quent feedback [1]. It is also possible that frequent feedback can become repetitive to
such an extent that users are annoyed [2]. The problem of personalizing the intensity
of persuasive interventions has been gaining interest over the last years under the
hypothesis that adapting the frequency of interventions to the needs of an individual
recipient, the effectiveness of interventions will be increased. This is because individ-
uals may differ in how much support they want in general but also around specific
moments in behaviour change [3]. For example, when changing behaviours some
people may prefer only low frequency contact, others may want more intense support,
while still others may need more support under specific situations.
Copyright © 2018 held by the paper’s authors. Copying permitted for private and academic
purposes.
In: R. Orji, M. Kaptein, J. Ham, K. Oyibo, J. Nwokeji (eds.): Proceedings of the Personaliza-
tion in Persuasive Technology Workshop, Persuasive Technology 2018, Waterloo, Canada,
17-04-2018, published at http://ceur-ws.org
How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging 87
for Sustainable Travel Choices
Related studies have provided preliminary results which show that adapting the inten-
sity of the persuasive interventions to the preferences and characteristics of individual
users upgrades the interventions’ persuasive capabilities [4]. In our recent work [5],
we have also confirmed that the intensity of persuasive attempts matters. More specif-
ically, we have implemented a personalized persuasion service which is integrated in
a route planning application and nudges users to make more sustainable travel choices
with the use of persuasive messages. Our service leverages persuadability profiles
com-prising of users’ personality and mobility type in order to identify the persuasive
strategy that fits best to the user’s profile, and generates messages which try to per-
suade users to follow specific routes that cause low CO2 emissions. We have evaluat-
ed our service in a pilot case where users used the route planning application for every
day transport decisions and we found that some participants complained about the
frequency of the persuasive messages, reporting them as annoying. In more details,
they reported that the application presented persuasive messages that repeatedly urged
them to follow certain modes of transportation although they didn’t follow these
modes nor had the intention to follow them. To resolve this issue and to improve the
effectiveness of the personalized persuasive interventions, in this work in progress
paper we present our approach to personalize the intensity of persuasive interventions
aiming to nudge users towards sustainable mobility choices, by considering the trip
purpose and trip characteristics. In the next section, we provide the details of our ap-
proach including the methodology we followed for determining situations that require
high or low intensity of persuasive attempts, the methodology for identifying the trip
purpose and the process for adjusting the persuasive interventions intensity. In Sec-
tion 3 we describe how we are going to evaluate our approach and provide our final
remarks and conclusions.
2 Our Approach for Intensity Adjustment of Persuasive
Interventions
Our approach rests on the premise that a traveller’s decision on transport mode selec-
tion depends upon the value of travel time savings (VTTSs) [6], a measure used in the
domain of transportation to define the value of every minute (time) that individuals
save during their travels. The value of VTTSs varies for different trip purposes. For
example, if an individual travels (commutes) to her/his work, the VTTSs is high since
the individual wants to minimize the travel time as much as possible. Instead, when
s/he travels for leisure purposes, the VTTSs is lower than commuting. To adjust the
intensity of persuasive interventions that nudge users to take more environmentally
friendly modes, a persuasive system for route planning applications can take into
account the VTTSs. Especially, when the VTTSs is lower than usual, it is more likely
that the individual selects a more environmentally friendly route, which could take
longer time to reach a destination (e.g. use of public transportation instead of a car).
Following this line of thinking, the intensity of the interventions can be higher in such
88 How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging
for Sustainable Travel Choices
situations since the probability that an individual selects a more environmentally
friendly route is higher.
Past research [7] has provided evidence on the variation of the VTTSs by country,
travel purpose, mode and distance. Specific models are applied to produce VTTSs for
leisure travel, commuting, and for other purposes in passenger transport, for 25 Euro-
pean Union Member states. In our past study [5], we focused on the countries of Aus-
tria, Slovenia and UK, where it is observed that the VTTSs for commuting travels is
higher than for leisure ones. Another key factor that affects the VTTSs is the mode of
travel, while an individual’s VTTSs also depends on the trip length. According to
meta-analyses, the VTTSs for short distance bus routes is lower than for other mobili-
ty modes used for both leisure and commuting purposes in the countries of our focus.
In this work, we consider the factor of trip purpose and certain trip characteristics in
order to adjust the intensity of persuasive interventions. Following the findings men-
tioned above, the persuasive interventions should be less pressing when nudging to-
wards non-leisure activities.
Fig. 1. Conceptual Architecture of our Approach.
2.1 System Design
The overall design of the architecture of our approach is presented in Fig. 1. The
base component is our personalized persuasion service which generates personalized
messages that consider users’ persuadability profile in combination with contextual
parameters and nudge users to follow environmentally friendly routes. The service is
How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging 89
for Sustainable Travel Choices
integrated in a route planning app (see [5] for a detailed description). In order to be
able to adjust the intensity of the interventions (i.e. the persuasive messages), two
additional services are considered, namely the Trip Purpose Identification service (the
details of which are provided in Section 2.2) and the Interventions Intensity Adjust-
ment service, which is described in Section 2.3. When a user issues a route planning
request, a set of alternative multimodal route results are provided by an external rout-
ing engine (the results are multimodal in the sense that each route may include one
transport mode (e.g. car) or combinations of two or more transport modes (e.g. car
and public transport)). For inferring the trip purpose of the user, we make use of in-
formation from external services which include Foursquare, and a location detection
module which can automatically infer the users’ home and work address. This infor-
mation can also be provided explicitly by the users through the settings page of the
route planning app. Note that based on our experience, users commonly do not set
their home and work address in the application, which has led us to plan the use of a
specific module for the automated detection of such information, as by knowing the
home and work address should improve the trip purpose identification results (see
Section 2.2).
2.2 System Design
Various methods to identify trip purpose have been investigated [8] in past re-
search, which can be divided into three main categories: i) the rule-based methods
that match locational and user information, ii) the statistical methods that generate
probabilities of trip purposes and iii) the machine learning methods that rely on pat-
tern recognition models. In our approach, the trip purpose is identified with a rule-
based approach, by using a location detection module that identifies users’ home and
work address, the Foursquare service that provides venues, checkins and operating
hours of venues near the destination that the user sets, and the home and work address
which are optionally provided by the user and stored in the user’s profile. When a
user issues a route request from an origin point A to reach a destination point B, first-
ly we check if the destination location is the user’s home or work place. If the destina-
tion location is user’s home or work place, then the trip purpose is set to be commut-
ing, else we continue to the second step.
Given a destination location, in the second step we retrieve all Foursquare venues
within a pre-specified radius parameter (e.g. 50 meters) and try to identify the trip
purpose by using an extended version of the ‘Check-in Algorithm’ described in [8].
More specifically, the algorithm assigns a weight to each venue and selects the venue
that is most likely to be the destination of the trip based on this weight. The category
of the most likely venue is identified and used to derive the trip purpose through a set
of rules that map venue categories to trip purpose. It should be noted that venues
which are currently closed (based on opening hours) are filtered out. The venue’s
weight considers the area’s land use, the venues’ distance to the destination point B
and the venues’ check-in counts and opening hours as reported by Foursquare. The
land use, which is according to many studies often correlated to the trip purpose, is
90 How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging
for Sustainable Travel Choices
determined by finding the most frequent category of the retrieved Foursquare venues
in the pre-specified radius. For example, if the land use around a specific destination
location is mostly shops or a major shopping mall this will increase the likelihood that
the user will visit a venue of that category and therefore a bigger weigh is assigned to
the corresponding venues. Venues check-in counts are used as a measure of venue
popularity, since it is more likely that a trip concerns a venue attracting the most trips
to this location. Moreover, it is more likely that a trip concerns a venue that is closer
to the destination point B. The set of venues’ categories is provided by Foursquare
and we have rules mapping them to leisure and commuting trip purposes as follows: if
the category is Arts & Entertainment, Food, Nightlife spot, Outdoors & Recreation, or
Shop & Service then the trip purpose is leisure; if the category is States & Municipali-
ties, Professional & Other Places, Residence, Travel & Transport, College & Univer-
sity or Events then the trip purpose is commuting.
2.3 Interventions Intensity Adjustment
Our approach for adjusting the intensity of persuasive interventions is presented in
Fig. 2. The routing engine provides a set of routes among which one is optimized in
terms of duration and cost (hereafter referred as ‘optimal’, while our personalized
persuasive system (see [5]) selects a route, in which the persuasive message is at-
tached to. That route is environmentally friendly and within the user’s preferences
(hereafter referred as ‘suggested’). In most cases these two routes are different. The
frequency of persuasive interventions is determined with the use of the trip purpose,
as well as the cost and duration of these two routes. The cosine similarity between the
two vectors representing the two routes in the cost and duration space is estimated.
E.g. the cosine similarity between an ‘optimal’ route that costs 5 euros and lasts 20
minutes and a route that costs 3 euros and lasts 23 minutes, is 0.6. The more similar a
route is to the ‘optimal’ route, the easier it is to nudge the user to follow it, and vice
versa. Our approach is to always display persuasive messages attached to routes that
are adequately similar to the ‘optimal’ and adjust the intensity of interventions for
similarities below a threshold. We use different similarity thresholds depending on
whether the trip purpose is leisure (T1) or commuting (T2). Since it is harder to nudge
users away from the ‘optimal’ route when commuting, T1 is lower than T2. In other
words, for similarities between T1 and T2, we always show interventions for leisure
trip purposes, while we adjust their intensity of interventions for commuting trip pur-
poses. It should be noted that the trip purpose is identified by using the approach de-
scribed in Section 2.2.
In the cases where the similarity between the suggested and the optimal route is
lower than the defined thresholds, the interventions are presented to the users based
on an intensity function which “throttles”, i.e. controls the display of the intervention
(in our case the persuasive messages), within a given period. A higher throttling rate
R1 (leading to a lower intensity of persuasive interventions) is used if the trip purpose
is leisure and a lower throttling rate R2 is used if the trip purpose is commuting (lead-
ing to a higher intensity of persuasive interventions). E.g. the throttling rate for leisure
How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging 91
for Sustainable Travel Choices
purposes R1 can be set to 0.33, corresponding to the display of a message every 3
attempts, while the throttling rate for commuting purposes R2 can be set to 0.2, corre-
sponding to the display of a message every 5 attempts.
Fig. 2. Flowchart of the interventions intensity adjustment process.
3 Conclusions
In this paper, we presented our approach for adopting the intensity of personalized
persuasive in-terventions aiming to nudge users towards selecting environmentally
friendly routes for urban trips. Our approach adapts the intensity of persuasive mes-
sages display to the trip purpose of individual users. The proposed approach is ex-
pected to improve the effectiveness of persuasive interventions for behavioural
changes in the domain of mobility.
Our next step is to implement our approach and integrate it into a mobile application
that nudges users to make more environmentally friendly mobility choices. More
specifically we are going to ex-tend the persuasive service which we present in [5].
Furthermore, we plan to evaluate our approach in real life situations where travellers
from the cities of Vienna, Ljubljana and Birmingham will use the route planning ap-
plication integrating our approach for everyday trips, for a period of 8 weeks. The
evaluation will be organized such that a control group will receive interventions with-
out intensity ad-justments and an experimental group will receive interventions with
intensity adjustments. Moreover we plan to test different levels of interventions inten-
sity in order to uncover potential relationships between persuasive power and intensi-
ty. Our aim is to gather data regarding the user experience and compare the effective-
ness of the interventions between the two groups.
92 How to not be Annoying: Adjusting Persuasive Interventions Intensity when Nudging
for Sustainable Travel Choices
Acknowledgements. Research reported in this paper has been partially funded by the
European Commission project OPTIMUM (H2020 grant agreement no. 636160-2).
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