=Paper=
{{Paper
|id=Vol-2097/paper15
|storemode=property
|title=Design and Development of a Process Modelling Environment for Business Process Utilization
within Smart Glasses
|pdfUrl=https://ceur-ws.org/Vol-2097/paper15.pdf
|volume=Vol-2097
|authors=Jannis Vogel,Sven Jannaber,Benedikt Zobel,Oliver Thomas
|dblpUrl=https://dblp.org/rec/conf/emisa/VogelJZT18
}}
==Design and Development of a Process Modelling Environment for Business Process Utilization
within Smart Glasses==
https://ceur-ws.org/Vol-2097/paper15.pdf
Design and Development of a Process Modelling
Environment for Business Process Utilization within Smart
Glasses
Jannis Vogel1, Sven Jannaber1, Benedikt Zobel1 and Oliver Thomas1
Abstract: Business process modelling languages do not yet allow a representation of mobile or
wearable device functionality, such as gestures, audio and video recording or voice commands,
within a process model. However, in the last decade novel technologies like Smart Glasses or
Smart Watches have been further integrated into the execution and support of business processes,
thus leading to new requirements for an appropriate business process modelling and their
integration into information systems. Hence, the paper focuses on a novel research direction with
the overall objective to assess a potential integration of mobile and wearable device functionality
in business process models, which subsequently can be transformed, utilized and automatically
executed on mobile and wearable devices. Based on a Smart Glasses-based exemplary business
process, we demonstrate the usage of domain-specific modelling languages for a model-driven
Smart Glasses-based information system.
Keywords: Domain-specific Modelling Language, Smart Glasses, Wearables, Model-driven IS
1 Introduction and Motivation
Process models have proven to be beneficial for businesses, especially if such models
consider specific domain concepts and are used to enable the implementation of
information systems [To07]. In addition, [Ho11] mentioned that ubiquitous computing
and mobile devices will result in new research to allow flexible business processes and
an easier integration. However, technological advances such as mobile or wearable
devices are not yet considered by standard business process modelling languages such as
the EPC and BPMN, although e.g. Smart Glasses have been frequently associated with
mobile process support [Me17, NMT17]. To this end, more and more domain-specific
extensions have arisen for business process modelling in the last decade [BPS14], which
allow for the representation of a special domain within modelled processes and improve
the model quality as a communication instrument between process experts and business
users [Yo16]. Although many different BPMN extension for various domains exists
[BE14], only a few address the technological integration of devices like the uBPMN by
[Yo16].
Therefore, superordinate focus of the conducted research is a design-driven research
1
Osnabrück University, Information Management and Information Systems, Katharinenstraße 3, 49074
Osnabrück, Germany, [jannis.vogel, sven.jannaber, benedikt.zobel, oliver.thomas]@uni-osnabrueck.de
86 Jannis Vogel et al.
project, which aims for a direct integration of mobile and wearable device functionality
into business for process automation purposes. The research presented in this short-paper
focuses explicitly on Smart Glasses as a new wearable device, due to its popularity in the
context of mobile process support, e.g. in the field of technical customer service. Hence,
the presented research addresses the following research question: How can mobile and
wearable device functionality be integrated within business process models that can be
utilized and automated on Smart Glasses?
To address the research question, we initiate a design-driven research project with the
aim to integrate Smart Glasses functionality into a new domain-specific modelling
language (DSML), whose models can be interpreted for the utilization and automation
on Smart Glasses. The new procedure, explained in detail in section 3, should minimize
implementation concerns like privacy, limited battery capacity and small screens that
turn up with the use of Smart Glasses. This is realized by using a model-driven concept.
A correct representation of the Smart Glasses functionality is achieved through a
domain-specific language extension that is based on the BPMN. The paper is structured
as follows. The next chapter outlines the research method, followed by the objectives of
the solution and explanations behind the conceptual idea of model-driven information
system demonstrated by a BPMN extension for Smart Glasses functionalities. Finally,
the last section discusses the implications of the new research direction and gives an
outlook.
2 Research Method
The research method towards a utilization and automation of Smart Glasses functionality
is shown in Figure 1. The research project follows a problem-oriented Design Science
Research Method in accordance to [Pe08]. The excerpts from the first two phases are
presented in this paper (red border). In the first section, the problem is identified and
motivated. A DSML for Smart Glasses representing functionalities should lead to a
utilization and automation of the created process models within model-driven IS. In
section three, we clarify the objectives of the solution. Not included in this paper, but in
the outlook of the design-oriented research, is the design and development phase. It
contains a definition of requirements for the DSML and the model-driven concept for a
total model to IS transformation. The DSML for Smart Glasses will be developed.
Moreover, we will implement a prototypical implementation of the generated model-
driven IS. In the demonstration phase, the prototype is applied to real business processes
from various domains. An evaluation will create new insights and evaluates the
generated prototype against the real world. Lastly the results of a new model-driven
concept will be communicated in the IS literature and through practical talks and
exhibitions. Especially the rigorous definition of new concepts for a technological
domain-specific modelling language is crucial for further usage. Therefore, further
investigations have to be included regarding the development of technological domain-
specific modelling languages for mobile devices and wearables. For the most popular
Design and Development of a Process Modelling Environment for Smart Glasses 87
modelling languages such as EPC and BPMN, general approaches exist for
development. For instance, [BS14] created the method for domain-oriented development
of BPMN extensions. Other frameworks are more general, like the Framework for the
Development of Domain-Specific Process Modelling Languages by [Ja17].
Fig. 1: Design Science Research Method [Pe08]
3 Integration of Smart Glasses Functionality within Business
Process Models
The primary objective is an effective integration of business process models through a
model-driven approach, which allows an automatic generation of a Smart Glasses-based
IS. The model-driven concept is depicted in Figure 2. We build on an example process in
the logistics domain based on a primary use case (15) identified by [Ni17]. We use the
process receipt of goods, which is very common in the logistic domain. A possible
BPMN extension for the Smart Glasses-based process domain or any other DSML is
used for a model-driven approach (1). The user can trigger the process with a speech
command, e.g. “process receipt”. After that, an identification of the palette is executed
through a scan task. The user can then decide manually if the products are intact. If the
products are damaged, the user should record the damage with the Smart Glasses camera
and receives a damage classification as an information provision task in a list form. The
other path results in an advanced communication task, which informs the receiving
department that the delivery is satisfactory. Besides the graphical representation, further
properties could exist for a precise Smart Glasses-based IS, such as the declaration of
possible interactions functionalities such as speech, touch or gestures. The process model
is then used as basis for the software development. Code generation and interpretation
are two approaches (2) for the model-driven software development (MDSD). The main
differentiation between both is the code binding. An interpreter allows the binding
during runtime, while a generator binds the data during compilation. Therefore, further
advantages could appear with the use of an interpreter. An interpreter is supposedly
favourable, because changes at the model directly affect the behaviour of the software.
Consequently, a developer and a business expert can change the model together
iteratively until they created the desired information system [St07]. Especially in the
Smart Glasses domain, the variable creation of Smart Glasses information systems is
necessary, since Smart Glasses are used in a mobile environment where processes can
change rapidly.
88 Jannis Vogel et al.
Fig. 2: Transformation of business process model to Smart Glasses-based IS
A model-driven concept realized with an interpreter aims at a 100% model to
information system transformation. Therefore, no further steps are necessary for the
directly generated Smart Glasses-based IS (3). Consequently, a mobile worker gains
step-by-step guidance comparable to [Me17] and also generates process relevant data
through the solution with speech commands, photos and interactions through the usage
of the device during job tasks. The presented solution is similar regarding the usage of
process models for mobile process support as in [Me17]. However, the concept in this
paper extends the access to Smart Glasses functionalities through technical process
models and focuses on the generation of Smart Glasses-based IS with a model-driven
approach, which exceed visualisation purposes.
4 Conclusion and Outlook
The presented concept is a solution for the challenges that turn up with the
implementation of Smart Glasses in businesses. A possible BPMN extension, which
implements the missing Smart Glasses-based process concepts, allows the technical
representation of Smart Glasses functionalities in a process model. Through the
combination with a model-driven approach, many advantages regarding model quality,
implementation speed and enhancement in the importance of process models can be
gained. The presented challenges and potentials with the aid of a model-driven IS can be
transferred to new existing and upcoming mobile devices and wearables. Further
investigations have to be done besides the pure technological integration of the devices
within process models, how internet of things components can be integrated into the
presented research and how an overall context-aware information system can be realized.
Design and Development of a Process Modelling Environment for Smart Glasses 89
Finally, a further question is how new cloud services for translation, computer vision or
artificial intelligence can be integrated through a modular approach.
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