<!DOCTYPE article PUBLIC "-//NLM//DTD JATS (Z39.96) Journal Archiving and Interchange DTD v1.0 20120330//EN" "JATS-archivearticle1.dtd">
<article xmlns:xlink="http://www.w3.org/1999/xlink">
  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Cutting the Cruft from the Toasts</article-title>
      </title-group>
      <abstract>
        <p>Notifications appear on the lock screen of a mobile phone, hovering at the top of an open app, as pop-ups (“Toast” notifications) on a desktop device or gaming console, posing a significant distraction to users. In our data, the median user receives five notifications per hour on mobile and desktop devices, which is a distraction every 12 minutes. At the 75th percentile, users receive 17 notifications per hour - one every 3.5 minutes. While users receive many notifications, they engage with very few. Toast notifications in our sample have less than a 5% clickthrough rate, and the most prolific sources of notifications often have the lowest engagement. In this paper we present a large-scale analysis of user engagement with notifications on mobile devices and on the desktop. Our study includes a large sample of billions of Toast and message center notifications sampled over a 2 month period, from hundreds of millions of users. Based on our observations, we show that we can improve the clickthrough rate on Toast notifications from 5% to 35% and on notifications in a message center from 29% to 85%. If we instead rank the notifications in the message center, we improve the precision at rank one from 29% to 49%.</p>
      </abstract>
    </article-meta>
  </front>
  <body />
  <back>
    <ref-list />
  </back>
</article>