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        <article-title>Process Improvement and Automation using Australia's New Payments Platform</article-title>
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      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Mike Baldwin</string-name>
          <email>mike.baldwin@cba.com.au</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Commonwealth Bank of Australia</institution>
          ,
          <addr-line>Sydney</addr-line>
          ,
          <country country="AU">Australia</country>
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      <pub-date>
        <year>2018</year>
      </pub-date>
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      <p>The Australian banking industry recently (13 February 2018) launched a new
real-time, 24x7 payments system called the New Payments Platform (NPP). The
NPP enables individuals, businesses and governments to make electronic
payments to other individuals, businesses and government entities that clear and
settle in a matter of a few seconds, 24-hours per day, 365-days per year. The
NPP can currently be accessed via customers' digital bank channels (i.e. their
online banking or mobile banking app). APIs will be made available in the future
that will enable real-time payments to be made from virtually any digital
platform. In this talk, we will present on the NPP and APIs as potential new tools
for BPM. This presentation explains the capabilities and attributes of the NPP
as well as use cases that have been developed with corporate and government
clients that demonstrate how existing processes and customer experiences can
be dramatically improved. The presentation also covers the future roadmap and
some early statistics and insights gathered since the launch of the NPP. In
particular, the presentation will cover the attributes of real-time, always available,
data rich (using the ISO 20022 international payment standard), and simple
addressing using di erent aliases such as a business name, ABN, e-mail address or
phone number linked to bank account numbers. The use cases, while primarily
hypothetical, will demonstrate how moving value between accounts at di erent
banks in a matter of seconds, anytime, can dramatically compress supply chain
cycles, simplify processes for bene ciary payments (e.g. government emergency
payments, insurance claims, refunds, etc.), or enable controls such as amount
or due date enforcement that minimise or even eliminate payment processing
errors.</p>
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