{"labels":{"en":"Dealing with Service Failure Smarter: The Critical Role of Customer Voice Management in Service Recovery Process"},"descriptions":{"en":"scientific paper published in CEUR-WS Volume 2348"},"claims":{"P31":"Q13442814","P1433":"Q113542981","P1476":{"text":"Dealing with Service Failure Smarter: The Critical Role of Customer Voice Management in Service Recovery Process","language":"en"},"P407":"Q1860","P953":"https://ceur-ws.org/Vol-2348/short10.pdf","P50":[],"P2093":[{"value":"Phimai Nuansi","qualifiers":{"P1545":"1"}},{"value":"Piya Ngamcharoenmongkol","qualifiers":{"P1545":"2"}}]}}