=Paper=
{{Paper
|id=Vol-2666/preface
|storemode=property
|title=None
|pdfUrl=https://ceur-ws.org/Vol-2666/preface.pdf
|volume=Vol-2666
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==None==
<pdf width="1500px">https://ceur-ws.org/Vol-2666/preface.pdf</pdf>
<pre>
                                            Preface
This proceedings contains the accepted papers of the KDD 2020 Workshop on Conversational Systems
Towards Mainstream Adoption (KDD Converse 2020), a half a day virtual workshop that took place on
Monday, August 24, 2020. The workshop was held in conjunction with SIGKDD 2020. The purpose of the
workshop was to highlight issues and challenges faced by practitioners when conversational systems
based products are shipped to the users in the real world.

Conversational systems have improved dramatically recently and are gaining adoption in industries such
as e-commerce, banking, finance and real estate to name a few. Although there is a lot of research done
in developing conversational systems spanning areas such as dialogue systems, NLP, NLU, HCI, search
and recommender systems; there are additional challenges when a product is created based on
conversational systems and deployed to real world users. Research from different areas come together
when conversational systems are put in practice along with unique and additional challenges. The KDD
2020 Workshop on Conversational Systems Towards Mainstream Adoption (KDD Converse 2020)
brought together researchers and practitioners to discuss issues, learnings, challenges and research in
productization of the conversational systems and their deployment in the real world.

The workshop drew contributions from both industry as well as academia. We received twelve
submissions, and accepted eight papers. The submissions were reviewed by an international program
committee of high repute experts in the field both from industry and academic institutions. Each
submission was reviewed by at least three reviewers. We would like to thank everyone who submitted a
paper to the workshop.

In addition to presentation of a subset of accepted submissions, the workshop had three keynotes by
invited speakers from both industry and academia, and three contributed talks from the authors of the
selected papers.

We would like to thank the members of the program committee for providing high quality reviews and for
taking into consideration the goals of this workshop. We would like to thank KDD for hosting us. We
extend our sincere gratitude to all the authors, presenters, and invited speakers for their contributions in
making the first edition of this workshop successful.

                                                                                      Giuseppe Di Fabbrizio

                                                                                            Surya Kallumadi

                                                                                             Utkarsh Porwal

                                                                                           Thrivikrama Taula
PROGRAM COMMITTEE

  ●   Anurag Bhardwaj, Northeastern University, USA
  ●   Grigor Aslanyan, Google, USA
  ●   Smruthi Mukund, Amazon, USA
  ●   Abhishek Singh, LinkedIn, USA
  ●   Adwait Ratnaparkhi, Roku Inc, USA
  ●   Jason Tong, Apple Inc, USA
  ●   Jason Wu, Salesforce, USA
  ●   Nate Blaylock, Cerence Inc, USA
  ●   Alessandra Cervone, University of Trento, Italy
  ●   Kallirroi Georgila, University of Southern California , USA
  ●   Evgeny Stepanov, VUI Inc, USA
  ●   Heriberto Cuayáhuitl, University of Lincoln, UK
  ●   Giuliano Tortoreto, VUI Inc, USA
  ●   Wenpeng Yin, Salesforce, USA
  ●   Kazuma Hashimoto, Salesforce, USA
  ●   Aritra Mandal, eBay, USA

</pre>