=Paper=
{{Paper
|id=Vol-2683/paper17
|storemode=property
|title=Enhancing E-government Services By Using Cloud Computing
|pdfUrl=https://ceur-ws.org/Vol-2683/paper17.pdf
|volume=Vol-2683
|authors=Mohamed Alkilani,Volodymyr Kobziev
}}
==Enhancing E-government Services By Using Cloud Computing==
https://ceur-ws.org/Vol-2683/paper17.pdf
Enhancing E-government Services by Using Cloud
Computing
Mohamed Alkilani Volodymyr Kobziev
Applied Mathematics Department Applied Mathematics Department
Kharkiv National University of Radio Electronics Kharkiv National University of Radio Electronics
Kharkiv, Ukraine Kharkiv, Ukraine
moh_alkilani@yahoo.com volodymyr.kobziev@nure.ua
Abstract— In today’s time, the developing of e-government
services and keep up with new technology tools become to play II. E-GOVERNMENT CONCEPT
an important role in facilitating the provision of e-services at The main concept of e-government is providing e-services
the doorstep to beneficiaries. Providing online services of by depending on technology tools and building an integrated
government and make it reachable from beneficiaries became system to providing an easy way for the beneficiaries to
the aim of many governments, therefore many governments
complete their needs anywhere at any time . On the other
aim to develop government services by including cloud
computing as a platform to provide services. This paper gives
hand, the e-government can be defined as the use of
an overview of e-government players and cloud computing, as technology tools as a platform for providing e-government
well as discusses how to enhancing e-government services by services and increased the productivity of services for
cloud computing. beneficiaries easily and accurately and efficiently. E-
government contains several activities and services to
Keywords— e-government, Cloud Computing, Process of different citizens and organizations in a variety of
Developing E-government system. government services [1]. E-government identified four, main
elements for e-government interaction [2]:
I. INTRODUCTION • Government-to-Government (G2G)
Today's with the revolution of technology, the world is G2G is referring to the communication and exchange of
witnessing a major development in the provision of e-services data between the government components, such as
by using cloud computing, perhaps one of the most prominent departments and agencies.
areas that have benefited from cloud computing services is e-
commerce. The inclusion of cloud computing services in the • Government-to- Employees (G2E)
development of e-government services has become play an
important role to win beneficiaries' satisfaction. Cloud G2E refer to the relationship between the government and
computing has many advantages such as performance, data employees,G2E can be described as providing e-services
recovery, cost saving, and reliability & availability. environment to the employees of government such as online
Enhancing e-government services by using cloud computing training and paying utilities.
become very important to change the traditional system and • Government-to-Citizen (G2C)
provide all services of e-government overt world wide web,
easily and effectively. G2C can be described as accessibility online to
government services to retrieve needed information
However, this paper aims to find out and discusses the anywhere at any time.
main stages to develop e-government system, and clarifying
the data flow process to select the right tools of applying • Government-to-Business (G2B)
cloud computing successfully in providing e-government G2B can be described as the interaction between the
services. It is divided into 3 sections which are: government and business. also can be defined as the ability of
• [1] E-government concept, the government in providing services to the business sector
such as registering businesses, payment of taxes and
• [2] Cloud computing concept, obtaining permits.
• [3] Enhancing e-government services using cloud
computing. III. CLOUD COMPUTING CONCEPT
There is no doubt under the revolution of technology tools
and the internet, many governments and privet sectors
Copyright © 2019 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0)
become aims to developing its e-services to be easy to reach
and at any time. Cloud computing one of the technology tools
that give the ability to deliver computing services such as
storage, databases, servers and software, to provide the e-
services with all efficiently and fastly at any given time and
no matter where they are [3]. Iimplementing e-government
without clouds is an old technique and is not too much
efficient.
A. The Advantages of Cloud Computing
The use of cloud computing in e-government is a big shift
to change the traditional way of e-government services, and
providing government services in a flexible way and easily
[4]. The advantages of cloud computing are [4][5] :
• Performance: traditional system (Local server) in
terms of delivering better services. Cloud computing
performance depends on the use of complete
components of the latest generation of hardware and Fig 1. Enhancing e-government Services Using Cloud Computing
software, that contributes to providing e-services over
the worldwide network easily, efficiently and securely. To ensure cloud computing is implemented in e-
government services successfully, have to understand the
• Cost: cloud computing is contributing to reducing the stages of e-government developing system, and the process of
cost of providing e-services, by eliminates the expense data transfer and how. The understanding of these points
of buying hardware and software and the care of helps decision-maker to enhance e-government services by
running and pay for electricity and cooling system. providing needed tools such as (Hardware, Software) to
• Reliability and Availability: cloud computing gives providing e-government services successfully. However,
users the ability to access and get needed information using cloud computing to enhancing e-government services
at any time (24/7) no matter where they are. needs to clarify and understand the following points:
• Data Recovery: cloud computing provides all needed • Process of developing e-government system
tools to save data as well as all backup plan. In cloud • Data type
computing, the data never be lost, because of the
ability of restoring the lost data. • Data flow process
IV. ENHANCING E-GOVERNMENT SERVICES USING CLOUD A. Process of Developing E-government System
COMPUTING In e-government developing system process will be used
The rapid development of IT technology (hardware and IDEF0 to clarifying the main stages of the developing
software) has a significant impact on how data is transferred, process, the following figure 2 illustrates the e-government
analyzed and processed. Therefore, many governments aim to developing system process
benefit from the development of ICT to improve e-services in • Define the requirement of e-gov system: A System
general and e-government services in particular. The Requirement describes what is required to meet the
emergence of cloud computing technologies has led to major users’ requirement (Citizen, Admin). System
developments in e-government services which has made the requirements specify which actions the design must
information that beneficiaries need become more accessible. provide in order to benefit the system's users. The
Figure 1 illustrate enhancing e-government services using system requirements document (functional
cloud computing. specification) should be precise. Should define
exactly what is to be implemented. It also includes
users of the system the system’s services, constraints
and goals. These requirements are described and
defined in detail, serving as the system specification.
to enhance to system response, by identifying the right tools
and needed software to process the data fastly.
C. Data flow process
The best method to understand the data flow process is
using Data flow diagrams (DFD), can be described as the
process of drawing data flow in the system, as well as a
clarification the data transfer from the input to the end of a
process [6]. Data flow diagrams give a clear action of the
process of each function in the system. DFD has often been
used due to the following reasons:
1) Understanding the process of the data flow of each
function.
2) Determination of the logical data flow.
The following figure 3 illustrates an example of the data
flow diagram for one of the main function in the system the
Login function of an employee of the e-government system as
an example to clarify the Data flow diagram process.
Fig 2. E-government Developing System
• Design functional requirements and roles: Designing
the function of the system is a very important section
to identify the permissions of each user on the system,
designing the function of the system with its specific
roles of each user contribute exchanging the data
easily and fastly.
• Develop Interface of e-gov system: In the stage of
developing the interface of the system, the design has
to involve all the objects that a user sees and interacts
with directly on their screen to complete a task or
inquire. In the stage of designing interface, all the
details must be taken into consideration such as colors,
links, buttons and ... etc. The interface of the system is
the channel between citizen and services providing
(government).
• Testing e-gov system: This is the main focus of the
life cycle of the system and is the longest stage of the
system development life cycle, testing stage involves
verifying that each unit meets its specification , and
each function in the system meeting the requirement
that designed for.
• Deploy e-gov system: This stage is the last stage in the
developing system process and can be defined as the Fig 3. Data flow diagram process (Login Function)
implementation stage. Deploy stage come after the
stage of testing, and confirm that the system meets the However, the e-government system has many functions,
needed requirement, and all the functions of the e-gov each function has its own data flow process and data size.
system work together probable. understanding the system functions and the size of data in the
system helps to select the needed tools and software to use
B. Data Type cloud computing to enhancing e-government services.
The data type can be defined as a set of values, in the e- The e-government system processes a large amount of
government system the data type values could be in different data. therefore, is very important to know the size of data to
types, such as Numeric Types, Boolean Types, Character develop the e-government system in accordance with the size
Types, also could be a photo. Understand the data type helps of these data, as well as require the right tools in cloud
computing to providing e-government services easily and
process data fastly.
V. CONCLUSION
Developing e-government services comes with a number
of challenges that need to be addressed before they are
implemented. This includes the implementation of cloud
computing since it provides beneficiaries access to
information as and when needed, anywhere at any time.
To ensure cloud computing grants quick access to e-
government services, there is a need for a deep understanding
of all components of e-government in the development
system process.
However, clarifying and understanding the process of
developing e-government system, data type, and data flow
process, have a direct impact on decision-maker to choose the
appropriate tools that are consistent with the size of data, as
well as the implementation of necessary ICT tools. These
ensure quick, simultaneous, and secure transfer of data.
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