=Paper=
{{Paper
|id=Vol-2747/paper13
|storemode=property
|title=Design Guide for Interfaces of Automotive Infotainment Systems Based on Value Sensitive Design: A Systematic Review of the Literature
|pdfUrl=https://ceur-ws.org/Vol-2747/paper13.pdf
|volume=Vol-2747
|authors=Andrés Felipe Agudelo Concha,Diego Fernando Bambague Muñoz,César Alberto Collazos,Huizilopoztli Luna-García,Habib Fardoun
}}
==Design Guide for Interfaces of Automotive Infotainment Systems Based on Value Sensitive Design: A Systematic Review of the Literature==
https://ceur-ws.org/Vol-2747/paper13.pdf
Design Guide for Interfaces of Automotive Infotainment
Systems Based on Value Sensitive Design: A Systematic
Review of the Literature
Andrés F. Agudelo1, Diego F. Bambague1, César A. Collazos1, Huizilopoztli Luna-
García2 and Habib Fardoun3
1
Faculty of Electronic Engineering and Telecommunications, University of Cauca, Popayán,
Colombia.
{andresfag, fbambague, ccollazo}@unicauca.edu.co
2
Center for Automotive Research and Innovation of Mexico (CIIAM), Autonomous University of
Zacatecas, Zacatecas, Mexico.
hlugar@uaz.edu.mx
3
King Abdulaziz University, South Arabia.
hfardoun@kau.edu.sa
Abstract. Currently automobile manufacturers have tried attract the attention
of buyers by adding information systems and car entertainment (infotainment
systems). The present study focuses on knowing the positive and negative
aspects in the design of the interfaces of automotive infotainment systems and
how researchers they have tried to mitigate the negatives. In addition, it is
presented how and in which projects the Value Sensitive Design framework has
been used to improve the design and construction of technology from an
approach oriented moral ethical values, and specifically if there is evidence of
a relationship between infotainment and VSD systems. This review was carried
out on 4 bases of data, where 180 articles were found, which demonstrate the
need to include human factors in the development of interfaces in systems
infotainment
Keywords: Value Sensitive Design, design guides, information and
entertainment systems, automotive user interfaces, infotainment systems, HCI,
human-computer interaction, safety, well-being.
1 Introduction
During the last years due to high market competition, automotive companies have generated
developments that seek to attract the attention of buyers with new features in infotainment
systems. The term Infotainment starts from the composition of information and
entertainment, which can include radio, CD, MP3 browsers or internet connection [1]. These
systems bombard end users with a large number of applications and options within vehicles
[2], the main problem is that their interfaces are poorly designed and generate a lot of
distraction to the driver when performing a task, which increases the risk of accidents on the
road. Through different studies, it has been sought to mitigate this problem by redesigning
Copyright c 2020 for this paper by its authors. Use permitted under Creative Commons
License Attribution 4.0 International (CC BY 4.0).
1
the size of the interface icons [3] or totally or partially blocking the functionalities of the
infotainment system, however, the desired success has not been achieved [4].Once this
problem has been identified, we proceed to find out how to involve the Value Sensitive
Design (VSD) framework in the interface design guide for automotive Infotainment systems
with the aim that the product generated with this guide has a greater affinity with the end
user. VSD or Value Sensitive Design, is a technology design-based approach that accounts
for human values in a comprehensive and principled manner throughout the conceptual,
empirical, and technical research design process [5]. All this supported by HCI, Human
Computer Interaction is a multidisciplinary field of study that focuses on the design of
information technology and especially on the interaction between humans and computers.
This document is organized as follows: section 2 corresponds to the methodology used to
carry out the systematic review, section 3 to the results and their respective analysis, and
section 4 to the conclusions.
2 Investigation method
The study presented in this document was carried out following the guidelines for a
systematic review of the software engineering literature proposed by Kitchenham and
Charters [6]. These guidelines define the procedures to follow to identify and summarize
existing data on a particular topic. The following sections present the steps to perform this
review.
2.1 Research questions
The main study objective of this research is to answer the following research questions:
- How has the technology design been improved through value sensitive
design?
- What problems have you faced when building infotainment system
interfaces?
- Is it possible to improve the design of interfaces of automotive infotainment
systems through a design guide applying VSD?
2.2 Data sources and search strategies
The search included articles written in English and / or Spanish from the last twenty years
(2000-2020) to find out the improvements that the interfaces of infotainment systems have
had and the advances and / or contributions made in VSD in order to improve this
methodology or problems related to it. The search was carried out in electronic databases
with very specific keywords and filtering criteria. The following electronic databases were
used: IEEE Xplore (http://ieeexplore.ieee.org), SCOPUS
(https://www.scopus.com/home.uri), Springer (http: //link.springer. com) and
ScienceDirect (https://www.sciencedirect.com).
The search was initially carried out with the words: infotainment systems and value sensitive
design and no document addressed the problems of the interface design with VSD, due to
this it was decided to change the AND connector to OR and a good number of results were
obtained between the which, on the VSD side, the results indicated that this framework has
2
been applied in different investigations with good results. - Regarding infotainment systems,
studies were found showing different problems that these systems have had and studies were
found where improvements were made to the interfaces from a different perspective than
VSD. In addition, they took into account aspects other than safety or well-being, due to this
it was decided to add the following keywords: safety and wellbeing, to find articles that
focused on improving infotainment interfaces focusing on the safety and well-being of the
driver and the people involved. your surroundings. For the search in Spanish, only safety
and wellbeing were changed to safety and well-being. The search strings are shown below:
Table 1. Databases and search strings
Database Search string
((“infotainment system” AND “Value sensitive design”) OR (“infotainment
IEEE Xplore systems” OR “Value sensitive design” AND (safety OR wellbeing)))
(TITLE-ABS-KEY (“infotainment system” AND “Value sensitive design”)
SCOPUS OR TITLE-ABS-KEY (“infotainment System” OR “Value sensitive design”
AND (safety OR wellbeing)))
((“infotainment system” AND “Value sensitive design”) OR (“infotainment
Springer
systems” OR “Value sensitive design” AND (safety OR wellbeing)))
((“infotainment system” AND “Value sensitive design”) OR (“infotainment
ScienceDirect systems” OR “Value sensitive design” AND (safety OR wellbeing)))
2.3 Study management and Inclusion / Exclusion criteria
The following are the reasons why some studies found were not included in the systematic
review:
Table 2. Exclusion and inclusion criteria
Exclusion criteria (CE) Inclusion criteria (CI)
CE 1: Document not available for CI 1: Document published between 2000 and
to download. 2020
CE 2: Documents that are not in English or CI 2: Documents related to Infotainment
Spanish. Systems or VSD
CE 3: Documents not related to Infotainment
Systems or VSD
2.4 Data extraction
The results found in each database were recorded in a template with the following
information: (a) Search terms, (b) Inclusion or exclusion criteria, (c) DOI, if available, (d)
Authors, (e) Article title, (f) Keywords, (g) Year of publication and (h) Type of publication
such as book chapters, journal articles or conference documents.
The search for this systematic review was carried out between June and July 2020, where
229 articles were obtained. When applying the inclusion and exclusion criteria, 25
documents were selected to carry out the review process. The other documents were
excluded as they did not focus on infotainment systems or the application of Value Sensitive
Design to create or improve technology design. After reviewing the documents, it was found
that a total of 11 studies focused on VSD and 14 studies focused on the creation of
3
infotainment system interface guides or problems with these systems.
Table 3. Search results summary
Excluded documents Relevant documents
Search
Database Name that do not comply with that comply with CI 1
results
CE1, CE2 AND CE3 and CI 2
IEEE Xplore 52 45 7
SCOPUS 51 47 4
Springer 50 54 6
ScienceDirect 75 67 8
Total 229 213 25
3 Analysis of data and results
The different strategies used in the studies show the following results:
In [4] the VSD application is successfully executed in 3 studies. The first study involves
cookies and informed consent in web browsers [5], the second involves projection
technology, and the third involves interaction with the user and the interface for integrated
land use, transportation, and environmental simulation [7].
In [1] apply the three main components of VSD (conceptual, empirical and technical
research) in the development of a command and control supervision interface for a military
cruise missile, the case study is the redesign of the interface for the Tomahawk missile
placing importance on values such as health, safety and public welfare.
In [5] the aim is to improve support for informed consent in web-based interactions, through
the development of new technical mechanisms for managing cookies. In conclusion they
provide an improved solution for cookies, browsers, informed consent, and set goals for
browser redesign. Furthermore, the feasibility of the VSD methodology is demonstrated in
the context of a large-scale, real-world software system.
In [9] this gap is addressed with the development of a culturally sensitive method of
obtaining values from people. At the end of the study it is verified that through these letters
explicit and implicit values of the women of Saudi Arabia can be obtained (taking into
account the difficulties of freedom of expression that exist in this culture) through the
creation of scenarios where implicitly women were involved and could express what they
felt without feeling judged.
In [7] the urbanSim system is developed, which is a tool for use by urban planners, who are
in charge of formulating policies for land use, transport and the environment. The project
integrates academic research on urban simulation model and policy evaluation, research on
human-computer interaction, and software engineering, and uses a value-sensitive design
process because the domain of urban development and impacts environments are loaded
with values. The result is the system that predicts outcomes in terms of spatial patterns of
homes, jobs, real estate inventory, and prices.
Land use patterns and transportation systems play a critical role in determining the economic
4
vitality, livability, and sustainability of urban areas. Both land use and transport have
important environmental effects, in particular on emissions, resource consumption and the
conversion of rural to suburban or urban land, in [2] simulating the effects of the scenarios
on urban growth and patterns of redevelopment, transportation use, resource consumption,
and environmental impacts over periods of twenty years or more, through the UrbanSim
system [7]. The main software lesson learned from this work was the value of translating as
much of the complex functionality of individual models as possible to the supporting
infrastructure.
The study [10] discusses the design of a Household Indicators tool, employing VSD theory
and methodology, since the urban planning domain has too many disagreements from
stakeholders and their values, and also has too many values in the research focus on the
following 4 values: freedom from prejudice, legitimacy, transparency and democratic
commitment. In addition, usability and transparency.
Digital media have become widely incorporated into the activities of many households and
are increasingly used by young children. The introduction of these technologies has called
into question the mediation of parents. Parental control software enables parents to support
risk management of their children's digital media. [11] is part of the design of an application
for parents, attached to an online entertainment platform for children aged 4 to 10 years.
The theory and methods of value-sensitive design are used here, and value stresses in
parental software design are addressed. When carrying out the study, the values "security"
and "security control" are obtained first, and secondly "quality" and "participation",
necessary to carry out the software, highlighting that the media company involved in the
project only had taken security into account, through this study it will be possible to improve
the software by including these found values.
Because blind and deafblind people cannot drive, they depend on public transport for their
daily mobility, but this can be a challenge as they are not designed for people with these
limitations because it depends on visual cues such as the bus number or the Next stop. In
[12] they apply VSD to identify key values, conducting semi-structured interviews to
understand how they use public transport and what human values were important, in this
field two key values are identified: independence and security, from this two key values are
developed applications that provide information on the arrival of buses in real time and
information on bus stops, and finally user studies are carried out to demonstrate that the
applications allow people to travel more independently and safely, and guidelines are
obtained for designing interfaces mobile phones for deafblind people and recommendations
for conducting studies with them.
In [13] they deal with an issue that perhaps affects the core of society like few others and
that is the raising of children, since parents seek to support the healthy social development
of their children and keep them safe from harm. Through two technological trends, the first
through the development of remote parenting technologies that allow parents to monitor the
activities of their children and the second, the security applications for mobile phones to
improve the physical safety of a person, which they are increasing. As these two trends
merge, they will have implications for parent-child relationships, affecting domains such as:
privacy, trust, and maturation. The problem is that young people do not like to be monitored
or surveilled. They use the theory and methods of value-sensitive design to analyze different
stakeholders, both direct and indirect, and values, such as privacy, security, trust, and
maturation. As a contribution there is a new method to study the impacts on stakeholders
5
and how these analyzes can be used to develop technical strategies to design security
technologies for mobile devices making them secure and private.
In [14] they deal with the issue of car safety and the challenge for those who design the
systems that are inside the cars, called infotainment systems, the challenge is to create
systems that do not generate excessive distraction to the driver. In the article, the research
on the design requirements must be taken into account for this they relied on a system of
daily use which was the Mobile Data Terminal, a device used by the Sussex Police to help
officers in their duties while on patrol. The investigation involved interviewing officers,
working alongside officers in real-world situations, and evaluating the system by
implementing a security checklist. The findings showed that the mobile data terminal
improved the productivity of the double crew on patrols, but was less effective and
potentially compromised road safety when the patrol cars were single crew. The central
conclusion was that telematics systems, which are considered incompatible with driving,
should not be accessible while a vehicle is in motion.
In [15] the technological bias that exists in design is discussed, design is considered in the
development of technology for people, but the people who will use this technology are not
involved in its design. Noticing that the technology-centric design had failed, he turned the
other way, taking the human as the center of things. However, human-centered design is
just as inappropriate as machine-centered design, as it implies a dichotomy where one part
of the system is seen as opposite to the other. This applies no less to the case of automotive
environments, where the interaction has a clear purpose, that is, to safely negotiate traffic.
Therefore, the design must embrace a centered function to see where the joint driver-vehicle
system is center.
In [16] a framework for the evaluation of usability in the context of in-vehicle information
systems (IVIS) is presented. This framework guides designers by defining usability criteria
for an evaluation, selecting appropriate evaluation methods, and applying those methods.
These stages form an iterative design assessment process designated with the overall goal
of improving the usability of IVIS and enhancing the driving experience, without
compromising driver safety.
In [17] it is discussed the amount of information to which a driver is subjected within his
vehicle, the interaction between the driver and these systems are critical, since they can
distract the driver from his main role, which is to drive. The article presents a method to
optimize interfaces (HMI) in automotive interaction and presents a strategy to design
messages or warnings in an optimal way in terms of driver safety.
In [18] he aims to describe and discuss three critical points: (1) the lack of human factors
design, (2) develop selection criteria for the data sources used to produce patterns and (3)
variability in the population of users of human factors design guidelines. Within the context
of these issues, some of the limitations, tradeoffs, restrictions, and options associated with
the development of human factors design. Guidelines for Advanced Traveler Information
Systems (ATIS) are presented.
In [19] it is stated that research on driver distraction has a long history and attracts the
attention of the scientific community, the public and authorities. This resulted in a large
number of activities. This article summarizes the main developments, since the last ESV in
2013 from an automaker's perspective.
6
In [20] he gives an overview of the design guidelines for developing user-friendly
navigation systems. Aspects of the controller interface, screens with voice commands, text
size, screen layout details, and speed are covered. It is particularly important that the
information in the vehicle is compatible with information on the road by adding human
factors.
In [21] he points out that, in modern vehicles, he faces an increasing flood of information
for the driver. Information established in systems such as: radio, GPS, mobile phones, etc.
Future vehicle information systems will provide this wealth of information primarily in two
information centers: a reconfigurable instrument cluster with relevant driver information
and a center console display with relevant information for the driver and passenger
In [22] the effort devoted in recent years to the development of the occlusion technique as a
procedure for evaluating the human-computer interface of vehicle information and
communication systems (IVIS) designed to be used by the vehicle is discussed driver while
driving. The importance of the results of the application of this procedure depends
essentially on its reliability. However, there is a lack of evidence on whether this basic
measurement criterion is met with this procedure, and because the questionable reliability
can raise doubts about its validity. This project endeavored to clarify this problem, and
reports on a new statistical analysis of data obtained from previous experiments.
In [23] he talks about the challenge presented by human-computer adaptation in autonomous
vehicles. Design decisions are generally based on financial, technical, political, and personal
issues. Users are motivated by needs that are rooted in what makes sense of them. Therefore,
good design results from a process that focuses on understanding users and their concerns.
In [24] it is indicated that advances in vehicle instrumentation are driven by customer
demand, by the desire of manufacturers to add value and by increasingly sophisticated
technology. The range of information and communication equipment available to the driver
has grown considerably in the last 5 years. Trip computers and radio data systems (RDS)
are now standard in many vehicles, and the use of in-vehicle phones has also increased.
Other driver information products such as route guidance and congestion warning systems
are becoming more common. Now, as products emerge, the real needs of controllers and
their interaction with new systems are receiving much more attention. Human computer
interaction (HCI) is emerging as a key area, which has a significant impact on the usability
and safety of in-vehicle systems.
In [25] it is established that the elderly are the fastest growing segment of the driver
population. While there is a strong emphasis on older people maintaining their mobility, the
safety of older drivers is a serious community concern. Frailty and declines in a variety of
age-related sensory, cognitive, and physical disabilities can place older people who drive at
increased risk of accident-related injury and death. Several studies have indicated that in-
vehicle technologies such as Advanced Driver Assistance Systems (ADAS) and In-Vehicle
Information: Systems (IVIS) can provide assistance to older drivers. However, these
technologies will only benefit older drivers if their design is congruent with the complex
needs and diverse skills of this driving group. The design of ADAS and IVIS is largely based
on the automotive human computer interface (HMI), however, it is unclear to what extent
declining sensory, cognitive and physical capabilities of older drivers are addressed in
current guidelines.
7
In [26] the importance of multitasking in the vehicle and its popularity within a car is
presented. However, as users' demand for having these systems increased, a "Design without
restrictions" was generated, a philosophy to support the design, which ends up limiting it.
Situational Awareness (SA), a theory that enables designers to understand how operators
interact in dynamic and complex environments, SA is used to frame this experimental
research. SA-based human-machine interface concepts are proposed, designed to help
drivers to multitask on the vehicle, when the task is frequent, switching is required.
In [27] a set of guides for the front-end of infotainment systems are presented and with this
to give a starting point for people who are dedicated to the development of interfaces for
these systems. The proposed guidelines cover four dimensions inferred from the state of the
art as crucial to achieve a good design of automotive interfaces: a) Design; b) Interaction;
c) Security; and d) Connectivity. The guides were formed by integrating conceptual ideas
from areas such as Graphic Design, User-Centered Design, Human-Machine Interaction,
Usability, and Human-Computer Interaction. Also, they were structured and specified in
such a way that they could be used as a comparison tool (Similar to the Evaluation-Heuristic
technique) to analyze the front-end of existing infotainment systems.
Developed elements
In this category are the elements developed to achieve the objectives of each study.
Developed elements
5
0
Tool Develpment Use of existing technologies
Developed Elements
Fig. 1. Elements developed
As seen in Fig. 1, in 4 studies the researchers developed tools. Redesigned the command and
control supervision interface [4], [7] created a solution for handling cookies in browsers. In
[8] developed a system that predicts results of spatial patterns, referenced in [2] and [9]. In
[11] developed applications for blind and deafblind people. And 2 studies use the existing
technology, in [5] they use implantable medical devices and in [12] they use remote
parenting technologies.
Technology used
Technology participated in all studies from different fields such as medicine, computer
science or politics like this:
8
Technology used
10
5
0
Desktop External Mobile Not
computer Hardware devices specified
Tecnología utilizada
Fig. 2. Technology used.
As seen in Fig. 2, 5 studies [4, 7, 8, 9, 11] used desktop computers, 1 study uses implantable
medical devices [5], 1 study uses mobile devices [12], 1 study uses digital media [10] but it
is not specified which ones and [4] does not specify the device.
Findings on Research Questions
RQ1. How has technology design been improved through VSD?
In the reviewed articles, it was evidenced that VSD has been used effectively to improve
technology design in different research fields (HCI, medicine, politics, education, etc.). In
addition, it has no problem with devices, since it focuses on designing technology from a
moral perspective, taking into account all those involved or interested parties that will be
affected by technology and emphasizing the values that are present throughout the world
development, integrating with existing design or engineering practices. Therefore, it can be
said that VSD improves technology design in projects in different areas.
RQ2: What problems have you faced when building infotainment system interfaces?
The articles emphasize the problem of including man and his real needs, and his interaction
with the new systems is receiving much more attention. Human computer interaction (HCI)
is falling short of meeting this need despite being a key area, which has a significant impact
on the usability and safety of vehicle systems.
RQ3: Is it possible to improve the interface design of automotive infotainment systems
through a design guide applying VSD?
Due to the problems that infotainment system interfaces have by not having a standard to be
developed and also, taking into account that despite the technology that we currently have
available, these systems do not provide sufficient safety for the driver and make performing
a task while driving is very complicated, it is possible to use an approach such as VSD in
the automotive sector, since it focuses on the users or those involved (direct and indirect
stakeholders) taking into account aspects that are really important for them from a moral
perspective , allowing to improve the technology design and in this case to do so through
the creation of a guide that provides a standard for the development of infotainment system
interfaces.
9
4 Conclusions and future work
In the 25 articles selected in this systematic literature review it was found that there are many
gaps in the design of infotainment system interfaces that can be addressed through an
approach such as VSD.
Due to the nature of VSD it was determined that it is feasible to address some technology
design issues in a totally different way than has traditionally been done.
None of the studies found used VSD to improve infotainment system interfaces, especially
considering that this is an approach that is growing. On the other hand, Infotainment systems
are revolutionizing the automotive industry worldwide and therefore must have a standard
to be developed in order to improve safety for those involved.
Based on the results of this systematic review, there is an opportunity to promote the
application of approaches such as VSD to the improvement of infotainment systems.
As future work, shortcomings in the interface design of infotainment systems can be
improved by applying a VSD approach, generating a guide for the design of these interfaces,
in such a way that human values are considered throughout the process.
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