To assess the social and economic impacts of Artificial Intelligence on public services, a methodology using a public value perspective was developed. This workshop aims to validate this methodology as well as to develop a roadmap for implementation of this methodology, including the identification of opportunities, threats, enablers and barriers. Acknowledgement: European Commission Joint Research Centers Seville & Ispra study entitled "Scientific support to the development of a methodology to assess social and economic impacts
Several recent studies have mapped the use of Artificial Intelligence (AI) in public service delivery
The assessment methodology is accompanied by the development of a roadmap for implementation including opportunities, threats, enablers, and barriers. The methodology and the roadmap need validation by experts from the field of Digital Government to ensure that the approach combines scientific grounding and practical applicability. Furthermore, the topic of the impact of AI on public services is still emerging and requires a broad discussion with experts on how this emerging technology will create impact and value for the public sector.
The objectives of the workshop are to engage the audience in a discussion on the social and economic impact of AI on public services, to validate the proposed impact assessment methodology, and to identify opportunities, threats, enablers and barriers to develop a roadmap for the implementation of this methodology.
The online workshop will last for 90 minutes. After an introduction to the study, the concept methodology to assess the impact of AI to support public services will be presented (15 mins). The remainder of the first part of the workshop will be dedicated to discussing and validating the proposed assessment methodology along the main impact factor clusters that were identified (30 mins). Depending on the number of participants, parallel groups are formed to discuss the various clusters, supported by an online whiteboard application.
After a short break, the second part of the workshop (45 mins) consists of a co-creation session to provide input for the development of a roadmap for implementation of the assessment methodology. The workshop will identify and rank opportunities, threats, key enablers and barriers. Again, depending on the number of participants, parallel groups are formed to allow for more indepth discussion and ranking. The workshop, thereby, proposes an interactive session, discussing the impact and value of AI on public services.
About the Authors Anne Fleur van Veenstra Dr. Anne Fleur van Veenstra is Senior Scientist ICT Policy at TNO's Strategy & Policy department. Gabriela Bodea Gabriela Bodea is Senior Scientist at TNO's Strategy & Policy department and project coordinator of the study "Scientific support to the development of a methodology to assess social and economic impacts of the Tjerk Timan Dr. Tjerk Timan is Research Scientist at TNO's Strategy & Policy department.
Gianluca Misuraca Colin van Noordt Dr. Gianluca Misuraca is Senior Scientist at the European Commission's Joint Research Centre in Seville. Colin van Noordt is PhD Researcher at Tallinn University of Technology (TalTech), Estonia.