Table of Contents Shefali Virkar 0 1 2 Marijn Janssen 0 1 2 Ida Lindgren 0 1 2 Ulf Melin 0 1 2 Francesco Mureddu 0 1 2 Peter Parycek 0 1 2 Efthimios Tambouris 0 1 2 Gerhard Schwabe 0 1 2 Hans Jochen Scholl 0 1 2 Ilka Kawashita 0 1 2 Ana Alice Baptista 0 1 2 Delfina Soares 0 1 2 David Osimo, Francesco Mureddu, Vassilios Peristeras, Anita Cioffi, Cristina Moise, Charlotte van Andrei Chugunov , Yury Kabanov, Georgy Panfilov Angie Westover-Muñoz , David Landsbergen, Amanda M. Girth Olga Filatova , Radomir Bolgov

Maria Murphy

 Ooijen

An Assessment of Open Government Data Benchmark Instruments .............................................. 29 Towards an Open Data Research Ecosystem in Croatia ...................................................................... 59

 Alexopoulos

Regional E-Participation Portals Evaluation: Preliminary Results from Russia............................. 71 Citizen Engagement in Technically Dynamic Environments............................................................. 79 The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction ................................................................................................................................................... 107

 Christian Ø. Madsen, Willem Pieterson, Sara Hofmann Jesper Holgersson, Max Ellgren

The Use of Blockchain Technology in Digital Coproduction: The Case of Barcelona ................ 125 Exploring Open IT-based Co-creation in Government: A Revelatory Case Study....................... 135 Local Leadership for Public Digital Transformation Towards Smart Cities Reflections from Leaders......................................................................................................................................................... 145 Small Town vs. Big City: A Comparative Study on the Role of Public Libraries in the Development of Smart Communities.................................................................................................... 155 The Impact of Smart City Initiatives on Human Rights .................................................................... 165 Analysing e-Government through the Multi-Level Governance Lens - An Exploratory Study in Belgium ....................................................................................................................................................... 175

 Maxim Chantillon, Anthony Simonosfki, Thomas Tombal, Rink Kruk, Joep Crompvoets, Monique Snoeck

Diffusion of E-services: Data from Seven Swedish Municipalities ................................................ 185

 Leif Sundberg

Digicampus Preliminary Lessons from a Quadruple Helix Ecosystem for Public Service Innovation................................................................................................................................................... 195

 Nitesh Bharosa, Marijn Janssen

Understanding the Role of Intermediaries in Digital Government: The Case of Immigration Services........................................................................................................................................................ 205

 Luz Maria Garcia-Garcia, J. Ramon Gil-Garcia

Strengthening Health Systems in Low-Income Countries: A Stakeholder Engagement Framework .................................................................................................................................................. 215

 Diana Frost, Mufti Mahmud

Who is the Target User of a Patient Record System?.......................................................................... 223

 Pasi Raatikainen, Samuli Pekkola Inayat Ullah, Wafa Akhoubzi Ida Lindgren Per Rådberg Nagbøl, Oliver Müller Colin van Noordt, Rony Medaglia, Gianluca Misuraca

Lost in Translation: Enterprise Architecture in e-Government Projects......................................... 279

 Martin L

Addressing Lock-in Effects in the Public Sector: How Can Organisations Deploy a SaaS Solution While Maintaining Control of Their Digital Assets? ........................................................ 289

 Björn Lundell, Jonas Gamalielsson, Andrew Katz

Ambidextrous Policy: Cross-Country Comparison of Policies for the Digitalization of Healthcare ................................................................................................................................................... 297

 Michael Kizito, Johan Magnusson

Collective Data Analytics Capability Building Processes: a Governance Model ......................... 307

 Boriana Rukanova, Anneke Zuiderwijk-van Eijk, Moorchana Das, Yao Hua Tan, Toni Männistö

When Worlds Collide: Comparing the Logic of the Industrial and Welfare Societies ................ 317

 Annika Hasselblad, Leif Sundberg

Detecting and Generalizing Quasi-Identifiers by Affecting Singletons......................................... 327

 Matteo Pastore, Maria Angela Pellegrino, Vittorio Scarano Reflections & Viewpoints

Stealth Democracy? Searching for a Democratic Middle-Ground................................................... 339

 Marius Rohde Johannessen, Lasse Berntzen

Stakeholder Involvement in City Transformation: Towards a Smart Old Town ......................... 347

 Ulrika Lundh Snis, Irene Bernhard, Anna Karin Olsson

Borderlines for Smart Police Work ........................................................................................................ 351

 Jörn von Lucke Workshops

SPIDER: open SPatial data Infrastructure eDucation nEtwoRk ...................................................... 355

 Bastiaan van Loenen, Ali Mansourian, Frederika Welle Donker

Assessment of the Use of Artificial Intelligence to Support Public Services: Methodology and Roadmap...................................................................................................................................................... 359

 Anne Fleur van Veenstra, Gabriela Bodea, Tjerk Timan, Gianluca Misuraca, Colin van Noordt Posters Daniel Toll, Fredrik Söderström Fritz Meiners, Fabian Kirstein

ENDA: Insights into Building a Chatbot for Open Government Data........................................... 371 Where Does the Value of Open Data Lie? A Framework to Assess Open Data Impacts ........... 375

 Reducing Digital Exclusion of Seniors - Exploring the Lasting Effects of Collaborative Training Sessions ....................................................................................................................................................... 117 The e-Governance of Land Record and Social Dispute Resolution: An Impact Evaluation of the Punjab Land Record Management Information System (PLRMIS) in the Punjab Province Pakistan ....................................................................................................................................................... 235 Exploring the Use of Robotic Process Automation in Local Government...................................... 249 X-RAI: A Framework for the Transparent, Responsible, and Accurate Use of Machine Learning in the Public Sector ................................................................................................................................... 259 Stimulating the Uptake of AI in Public Administrations: Overview and Comparison of AI Strategies of European Member States ................................................................................................. 269