As governmental agencies increasingly move towards developing new way of improving the information exchange and services among citizens, businesses, and other arms of government, there is a strong need for inter-disciplinary empirical and theoretical research focused on Information and Communication Technologies and Computer-Human Interaction to guide the development of accessible and usable eGovernment applications.
We wanted to facilitate discussion on the topics of identification and management of the diversity of users (e.g. citizens, stakeholders, etc), requirements and constraints for the development of e-Government applications, user experience with e-Government services, user involvement into the development process, universal access, policies for implementing accessibility and usability culture into government agencies.
TOPICS This workshop was intended for anyone (researchers and practitioners) who is concerned about the design of interfaces that will be accessible and usable. This will include representatives from administrations, academia (e.g., lecturers in HCI), and policy-making organizations.
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Identification of the diversity of users (e.g. citizens, stakeholders, etc) • • • • • • • • • • •
User Interface requirements and constraints for of e-Government applications
Public policies for implementing accessibility and usability culture into gov-ernmental and third party agencies developing e-government applications Quality models for measuring the quality of e
user interfaces design for eSuccesses and failures stories of e-Government user interfaces
Innovative use of ICT technologies including (but not limited to) instant mes-saging (e.g. MSN), GPRS, interactive TV, tracking systems, road traffic man-agement and regulatory enforcement, etc multimodality issues for
(Belgium) PROGRAM COMMITTEE