DEGAS 2007 | Proceedings                                                         10 September 2007 | Rio de Janeiro y Brazil




                                                  FOREWORD
OVERVIEW                                                           •   User Interface requirements and constraints for of
The development and implementation of e-government                     e-Government applications
involves consideration of its effects including                    •   User experience with e-Government services
environmental, social, cultural, educational, consumer
issues, among others. On one hand, e-Government                    •   User involvement into the development process
software is mandated to follow very strict requirements            •   Accessibility and universal access design
in terms of evolving regulation, use of legacy                     •   Public policies for implementing accessibility and
technologies, confidentiality protection, and technical                usability culture into gov-ernmental and third party
constraints related to the management. On the other                    agencies developing e-government applications
hand, the design of e-Government applications must                 •   Quality models for measuring the quality of e-
consider the impact on the diversity of users in terms of              Government user interfaces
age, language skills, cultural diversity, literacy, and
information technologies literacy. Bad design can have             •   Methods for user interfaces design for e-
huge impact not only on the adoption of user interface                 Government
by users but also compromise the validity of democratic            •   Successes and failures stories of e-Government
processes. So that, accessibility had become a                         user interfaces
mandatory requirement for any e-Government initiative.             •   Recommendations for public Web sites
As governmental agencies increasingly move towards                 •   Innovative use of ICT technologies including (but
developing new way of improving the information                        not limited to) instant mes-saging (e.g. MSN),
exchange and services among citizens, businesses, and                  GPRS, interactive TV, tracking systems, road
other arms of government, there is a strong need for                   traffic man-agement and regulatory enforcement,
inter-disciplinary empirical and theoretical research                  etc
focused on Information and Communication                           •   Personalization and multimodality issues for
Technologies and Computer-Human Interaction to                         delivering eServices
guide the development of accessible and usable e-
Government applications.
                                                                   PROGRAM COMMITTEE
GOALS                                                              Cecília Baranauskas, UNICAMP (Brazil)
The goal of this workshop is to bring researchers and
                                                                   Ana Cristina Bicharra Garcia, Univeridade Federal
practitioners together to explore the issues and
                                                                   Fluminense (Brazil)
challenges related to the development of usable and
accessible    user   interfaces  for    e-Government               John Krogstie, Norwegian University of Science and
applications using innovative Information and                      Technology (Norway)
Communication Technology (ICT).                                    Asbjørn Følstad, SINTEF (Norway)
We wanted to facilitate discussion on the topics of                Jan Gulliksen, Uppsala University (Sweden)
identification and management of the diversity of users            Quentin Limbourg, Université Libre de Bruxelles
(e.g. citizens, stakeholders, etc), requirements and               (Belgium)
constraints for the development of e-Government                    Claire Lobet, University of Namur (Belgium)
applications, user experience with e-Government
                                                                   Klaus Miesenberger, University of Linz (Austria)
services, user involvement into the development
process, universal access, policies for implementing               Vassilios Peristeras, National University of Ireland
accessibility and usability culture into government                (Ireland)
agencies.                                                          Antonio Silva, Catholic University of Pernambuco
                                                                   (Brazil)
TOPICS
This workshop was intended for anyone (researchers                 Helen Petrie, York University (United Kingdown)
and practitioners) who is concerned about the design of            Milene Selbach Silveira, PUCRS (Brazil)
interfaces that will be accessible and usable. This will
include representatives from administrations, academia
                                                                   WORKSHOP ORGANIZERS
(e.g., lecturers in HCI), and policy-making
                                                                   Marco Winckler, LIIHS-IRIT, Université Toulouse 3
organizations.
                                                                   (France) & Université Catholique de Louvain
Workshop topics include:                                           (Belgium)
•   Identification of the diversity of users (e.g. citizens,       Monique Noirhomme-Fraiture, Institut d’ Informatique,
    stakeholders, etc)                                             Facultés Universitaires Notre-Dame de la Paix
                                                                   (FUNDP), Belgium


                                                               1