=Paper=
{{Paper
|id=Vol-2861/paper_3
|storemode=property
|title=Innovative Approaches in the Educational Process Management of the University with the Use of Information and Educational Environment
|pdfUrl=https://ceur-ws.org/Vol-2861/paper_3.pdf
|volume=Vol-2861
|authors=Vladimir Belenko,Alla Klepikova,Sergey Nemtsev,Tatiana Belenko
}}
==Innovative Approaches in the Educational Process Management of the University with the Use of Information and Educational Environment==
https://ceur-ws.org/Vol-2861/paper_3.pdf
Innovative Approaches in the Educational Process Management
of the University with the Use of Information and Educational
Environment
Vladimir Belenkoa, Alla Klepikovaa , Sergey Nemtseva and Tatiana Belenkoa
a
Belgorod State National Research University, Pobeda str., 85, Belgorod, 308015, Russia
Abstract
The modern organization of higher education has many areas of activity: the educational
process, scientific research, the implementation of innovative projects and the
commercialization of scientific and innovative developments, marketing activities, and is a
complex structure for managing. One of the main tasks in the education system is the
integration and exploitation of innovative approaches in the management of an educational
organization in order to improve the quality of education. Changing the University
management system in modern economic and social conditions is impossible without
implementing a comprehensive Informatization of all University management processes and,
in particular, building a unified information and educational environment (IEE). By the
information and educational environment of the University, we understand a complex of
hardware, software, organizational and methodological support, information resources, tools
for developing, storing and searching information, implementing information support and
organizational support of the educational process. In our study, we consider one of the
innovative approaches to managing the organization of higher education – the process
approach, which creates real opportunities for optimizing and adapting management
processes in the University to the requirements of all stakeholders (administration, students,
faculty, employees). The study was performed on the basis of the Belgorod national research
University (BelSU) with the aim of improving the system of management of educational
process of the University, determining of efficiency of functioning of information systems in
educational subsystem BSU, determining the relationships of staff and teachers to use
modern information and communication technologies (ICT), as well as areas of improvement
in the management of the educational process using ICT.
Keywords 1
Information and educational environment of the University, educational process
management, process approach, information system.
1. Introduction
The development of modern information technologies makes significant changes in all spheres of
modern society including higher education. The main measures of informatization in educational
organizations are: building an effective internal infrastructure, which is based on a single information
and educational space of the University, unification of mechanisms for working with data and
documentation, optimization of information flow management [1, 2, 3]. It is impossible to ensure the
correct organization of the educational process and management of other processes in the University
without a set of systems, processes and services, which are the information and educational
SLET-2020: International Scientific Conference on Innovative Approaches to the Application of Digital Technologies in Education,
November 12-13, 2020, Stavropol, Russia
EMAIL: vbelenko@bsu.edu.ru (Vladimir Belenko); klepikova@bsu.edu.ru (Alla Klepikova); snemtsev@bsu.edu.ru (Sergey Nemtsev);
belenko_t@bsu.edu.ru (Tatiana Belenko)
ORCID: 0000-0002-1645-3050 (Vladimir Belenko); 0000-0002-6265-7871 (Alla Klepikova); 0000-0002-6324-450X (Sergey Nemtsev);
0000-0003-2115-4669 (Tatiana Belenko)
©️ 2020 Copyright for this paper by its authors.
Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).
CEUR Workshop Proceedings (CEUR-WS.org)
41
environment of the University. Only within the framework of the functioning of the information and
educational environment is it possible to provide full information support for all processes
implemented in the University.
Innovations related to the digital transformation of the educational process are implemented in
leading foreign and Russian educational institutions. Changes are not only in technical
transformations, but also in academic, educational, managerial and structural innovations [4, 5, 6].
Many world universities use information systems to ensure improvement of internal management
processes, as well as to improve or replace traditional services with digital ones [7, 8, 9].
Currently, universities in Russia have already created and continue to create integrated automated
information systems (IAIS), which allows to build an information and educational environment (IEE),
provide information support for the management of all types of educational organization activities
(enrollment, educational process and graduation, research, staffing, logistics and financial support).
Today, the IEE of the University becomes not only an environment for providing the educational
process with the necessary information, but also a fundamental component of the entire management
and administration system.
Innovative approaches to University management are: 1) system; 2) process; 3) situational. The
founder of the system approach Ludwig von Bertalanffy considered the main task of management
from the standpoint of the system approach to ensure a comprehensive process of achieving the goals
of the organization. The process approach, according to E. G. Oikhman and E. V. Popov, involves the
definition and description of all the main and auxiliary business processes (BP) implemented in the
organization, the establishment of relationships between them and their subsequent management,
including continuous improvement [10]. The situational approach allows better understand which
techniques will contribute more to achieving the organization's goals in a particular situation. In the
research of English scientists T. burns and G. Stalker, this approach was considered from the point of
view of situational thinking about organizational problems and ways to solve them. When
constructing the information and educational environment at the National Research University
"BelSU", we concluded that the innovative direction of improving the management system of a higher
educational institution is the use of a process approach. This approach involves the definition and
description of all main and auxiliary business processes implemented in the university, the
establishment of relationships between them and their subsequent management, including continuous
improvement.
This allows us to present the University as a single system, integrating the entire volume of
organizational knowledge for management purposes; determine the needs for creating new processes
based on the capabilities of information technologies, set the target orientation of the entire set of
processes, thereby enhancing the consumer value of educational services and competitive advantages.
The information and educational environment of BelSU, built on the basis of a process approach,
consists of interconnected information systems that implement information support for various
aspects of management activities (processes) and contributes to the transition from local management
subsystems to integrated information and analytical systems that ensure the completeness,
correctness, consistency and relevance of information, close interaction of employees and functional
integration by eliminating duplicated work in various processes. All business processes (BP) in the
educational sphere of BelSU are divided into three areas: implementation of the educational process
(support and support of the implementation of educational programs); management of the educational
process; analysis and improvement of the quality of the educational process – used information
systems (is).
2. Problem statement
The purpose of our research is to analyze the university management system using the process
approach, to determine the efficiency of information systems functioning in the educational
subsystem of the BelSU, to determine the attitude of employees and teachers to the use of modern
ICT, as well as directions for improving the management of the educational process through the use
of ICT.
42
3. Development of methodology
The analysis of the practice of using information systems in the management of the educational
process at the Belgorod State National Research University and the results of the sociological survey
"Study of the problems of using information and communication technologies in the management of
the educational process of the university (on the example of BelSU)" allowed us to conduct a full-
fledged study in the following areas of activity:
• implementation of the educational process, including with the use of electronic and distance
learning technologies (e-learning system "Pegasus", computer final testing system, support
system for the score-rating system of knowledge control, electronic class schedule, organized
the creation and placement of electronic training courses, etc.);
• management of the educational process (management of educational programs, recording and
monitoring of progress, management of the classroom fund, distribution of teaching load, etc.);
• analysis of primary information on the implementation of processes in the educational system
of the university, providing support for the adoption of managerial decisions aimed at
improving the quality of education (information and analytical system for monitoring the
implementation of basic educational programs, rating system for teaching staff).
In the course of the study, we determined the attitude of the staff and teachers of the BelSU to the
use of a unified information and educational environment to improve the educational process
management system.
4. Discussion
The information and educational space of the University is a set of systems, processes and
services, without which it is impossible to ensure the correct organization of the educational process
and management of all processes of the University [11]. I. K. Andronchev believes that the
effectiveness of management processes depends on the choice of means to obtain optimal results and
meet the needs of users of educational services, and innovative parameters of post-industrial society
impose new requirements to management tools [12]. Studies by both Russian and foreign authors
have been devoted to the implementation of professional training systems based on process
management tools in higher, corporate, and additional education (for example, such as customer voice
(VOC) and deployment of quality functions (QF), support for those responsible for educational
planning, etc.) [13,14]. Most experts believe that the Informatization of higher education should be
comprehensive and provide a solution to an expanded range of tasks compared to the Informatization
of a commercial organization: from University management procedures and decision support to
tracking student progress and preparing educational materials. In this case, a truly visible result of
Informatization is achieved, rather than a simplification of individual operations. At the same time,
the success of the introduction of modern information technologies in the management of subsystems
of the University directly affects the effectiveness of the entire educational organization [15,16,17].
Analysis of normative documentation [18,19,20] allowed us to identify the following areas of
Informatization of the educational environment of the University:
1. Management of planning and organization of the educational process (automation of educational
process management functions using software and hardware complexes).
2. Optimization of information, coordination and management functions – the creation of a
regulatory and administrative environment by means of information and communication network the
Internet on open official web resources of the University (official site of the educational organization,
official sites of structural divisions about the management of the educational process of the University
(for example, teaching management)).
3. Methodological support of educational programs: provision of study materials (development of
electronic educational resources and the organization of access to them); the creation of an automated,
integrated database of information and teaching resources educational programs (work programs,
educational-methodical documentation, tasks for independent work, evaluation funds); ensuring the
availability of training and methodological foundation for students.
43
4. Development of e-learning tools: development of online educational courses based on the active
use of information and communication technologies (organization of interaction between teachers and
students); use of e-learning tools and software environments in the system of distance education.
5. Organization of network training: use of network computer testing technologies; creation of a
database (collections) of electronic learning tools (video lectures, electronic textbooks).
In accordance with the above, informatization in higher education should be implemented as a set
of measures of an information and technological nature aimed at improving its activities as a system.
It is impossible to make changes solely in the organizational structure without assuming that they will
affect the educational process, without predicting the results of this impact. Thus, a transition from
the traditional (functional) model of University management for innovation (process) in which the
primary goal, as in our case, is to efficiently manage the educational activities with the definition of
means of implementation, selection of units designed to perform the required tasks optimally and
allocate the necessary resources.
According to scientists, the essence of the process approach is that any activity of an organization
is represented as an interconnected sequence of steps, which determines the order of interaction and
the appropriate organizational procedures, the necessary information, material and labor resources
[21]. According to A.V. Glushchenko and E. M. Egorov, the process approach focuses the university
management system both on managing a single process and all processes as a whole, and the quality
system of the University – on ensuring the quality of process execution technologies. The process
management model ensures the competitiveness of the educational organization, it is more effective,
as it allows to solve a full range of tasks of an operational and strategic nature. The process model is
characterized by high flexibility and the ability to respond to changes in the external environment
[12]. To solve the problem of improving the efficiency of educational process management, it is
necessary to combine separate information systems to support "management" processes into a single
information and analytical space, providing uniform principles of operation of all subsystems in a
single information field [22].
The process approach is an optimal combination of management principles (goal setting,
adaptability, continuity, conditionality, interconnection, consistency, innovation) that allow us to
consider the complex of implementation of information and technological support of educational
programs in the form of a closed management cycle, the stages of which are filled with innovative
content in accordance with the new characteristics of the quality of training [23]. The main
requirements for building a management system of the educational subsystem of the University using
modern information and communication technologies include: building a unified information space of
the University; centralization of information resources management; creation of an integrated
information and data storage; development of specialized applications in structural divisions; use of
unified customizable interfaces for accessing information resources; openness and flexibility of the
system.
BelSU actively uses information and communication technologies to organize and support the
educational process. Based on the fact that all the business processes (BP) in the field of education
BSU are carried out in three areas: the implementation of the educational process (support the
implementation of educational programs); management of educational process; analysis and
improvement of quality of educational process, used by information systems (is) can be divided into 3
groups:
1. Information system support and maintenance of educational process, aimed at information
support of BP and directly related to the implementation of the educational process (electronic
schedule, creating and publishing e-learning courses, organization and e-learning, e-testing, the
provision of electronic services to students, etc.).
2. Information systems for managing the educational process, including information services, are
aimed at providing information and automating: managing educational programs; admissions;
recording and monitoring progress; managing the classroom fund; distributing the educational load;
preparing educational documents, etc.
3. Information and analytical systems include information services that allow, based on the
analysis of primary information about the implementation of business processes in the educational
system of the University, to support management decisions aimed at improving the quality of
education.
44
The first group of information systems aimed at organizing and supporting the educational
process, including the use of e-learning and distance learning technologies, includes: the e-learning
system (sea), is for conducting final computer testing; the "Electronic schedule" system; and
Information systems for supporting the point-rating system for knowledge control. All these
information systems operate within the framework of the Pegasus Internet portal.
Sea, built on the basis of the Moodle educational content management system, is designed to
organize training using e-learning and distance learning technologies. Thanks to the capabilities of the
system, students can learn by accessing the necessary electronic educational resources, and teachers
can effectively organize training. Online training courses of the Pegasus system contain various
training materials: theoretical material presented in various formats (text, illustration, web page, audio
or video file, etc.), interactive tasks, and elements that provide discussion in online and offline mode.
By varying the combination of course elements (chat, forum, Glossary, workbook, test, task, etc.), the
teacher can organize the study of the material in such a way that the forms of training correspond to
the goals and objectives of specific classes. Pegasus provides remote communication between
teachers, students, and administrators via a built-in text messaging tool, forums, and chats.
In LMS "Pegas" of BelSU uses a set of software tools developed by employees of BelSU to
automate the creation and content of training courses. With this package at hand, it is enough for the
authors of training courses to issue training materials in a standard text editor in accordance with the
requirements, and the program will do the rest of the work on creating training course resources for
them. Many years of experience in using the software package at the Belgorod state national research
University has shown that its use significantly saves time in creating training courses for sea
"Pegasus". The teaching staff of the University has developed more than 6000 electronic educational
and methodological complexes, which are available to students, students of additional education
programs.
The information system for conducting final computer testing is used as an integral part of the
interim certification. Testing is carried out in LMS "Pegas". The developed network system of
educational testing is aimed at automating the process of comprehensive verification of students
knowledge in subjects, analyzing test results and making recommendations to students for additional
study of the subject. To implement the final computer testing, teachers develop test task funds in
accordance with the approved Regulations on the assessment funds Fund. Developed test task funds
after passing the Cathedral examination are placed in the LMS "Pegas". The tests approved by the
Department become available in the mode of preparation for intermediate certification. The system
also allows for testing to determine the remaining knowledge of students in subjects, entrance testing
of first-year students to determine the real level of knowledge in basic school subjects. The analytical
subsystem of the computer testing system allows to analyze the results of computer testing, aggregate
them and provide the necessary information for making managerial decisions in the quality
management system of the educational process.
The information system of support for the point-rating system of knowledge control is an element
of the University system of quality management of education, as well as a tool for managing the
educational process. The point-rating system of knowledge control provides students with motivation
for systematic academic work during the semester and distributes students in the ranking based on the
results of accumulated evaluation of their personal achievements in academic activities. The point-
rating system is based on the calculation of points received by the student during the boundary control
of progress (carried out periodically), the answer to the exam, etc.
The second group of educational process management systems includes the created portal
"InfoBelGU: Educational process", which includes separate modules (information systems) aimed at
automating individual business processes in the educational sphere.
The information system "Curricula" is designed to form an ordered electronic database of
disciplines of curricula of implemented educational programs. The information contained in the
information system "Curricula" is used for: automation of the processes of forming the load on
departments and staff schedules; formation of electronic schedules of educational groups; quality
control of the educational process; preparation of documents on education, etc. The system allows
importing the curriculum prepared in the program complex "GosInsp". Information about the subjects
studied in the curriculum is used in other information systems (electronic schedules, electronic
statements, portfolios, etc.). To work with the disciplines of the work plan, the following information
45
is provided: a list of academic disciplines and practices; the volume of classroom or independent
classes; types of training sessions; forms of semester control of program development; schedule of
academic work, etc. All detailed information (data block) is divided into semesters, practices, special
types of work, schedules of the educational process and disciplines, and it is presented on the tabs of
the same name. Working with disciplines involves checking and editing discipline information, as
well as editing a subgroup of disciplines, editing streams and editing synonyms of disciplines,
enabling/disabling disciplines of choice. For each discipline, you can create subgroups, for example,
for learning a foreign language, and define the composition of the subgroups. For convenience, there
is a mechanism for copying subgroups to other disciplines. You can also create streams from different
academic groups to study each type of class (lecture, practice, or test).
The information system "Information about Students" allows to create test and examination
statements; accumulate information about the results of intermediate certification in the context of
individual students, study groups and structural divisions; form an electronic student record book,
enter information about attendance, search for a student.
The information system "Load" allows to automate the processes of distributing the academic load
within the framework of educational programs and the formation of the University's staff schedule.
Information about the subjects and the number of hours for various types of training sessions is
automatically taken from the tables in the "Training plans" database. The system provides
functionality for setting load standards for various categories of teachers.
The information system "Classroom Fund" is designed to automate the accounting of University
classrooms used for the organization of the educational process, depending on their purpose,
geographical location and assignment to the structural educational division.
The third group of information systems includes the information and analytical system for
monitoring the implementation of basic educational programs, and the information and analytical
system for rating research and teaching staff. The information and analytical system for monitoring
the implementation of basic educational programs allows to automate the analysis of the effectiveness
of the implementation of the educational process in the framework of individual educational
programs. Improving the efficiency of the educational process is one of the urgent tasks of
modernizing the system of higher education. The economic efficiency of the educational process, in
fact, is understood as the productivity of teachers, i.e. the performance of a teacher more work than
set for a certain period of time.
The use of analytical information system of monitoring of realization of basic educational
programs allows to solve a number of problems, namely:
• automation of the accounting workload (staff and hourly) teachers in terms of departments and
report generation at the rates as in the context of the University and in the context of individual
educational structural subdivisions;
• automatic generation of analytical data on the academic load in the context of positions
(assistants, senior teachers, associate professors, professors);
• formation of reporting information about the educational load in the context of types of load
(lectures, laboratory and practical work, consultations, etc.);
• accounting for the training load matrix by type of training load and position;
• automation of accounting for the effectiveness of educational programs (financial costs,
teacher-student ratio) in the context of structural divisions, forms of training, academic year,
etc.;
• improving the effectiveness of management decisions related to implementation.
The information and analytical rating system of NPR is used for information support, automation
and ordering of processes related to the organization of monitoring the results of scientific and
educational activities of research and teaching staff and departments of the University.
The problem of assessing the quality of professional activity of an individual teacher and the
teaching staff as a whole has always been one of the most pressing and at the same time difficult
problems concerning the relationship not only within the professional and pedagogical community
itself, but also the interaction of educational systems with society. As a social institution, the
education system is always at the center of attention of society, which wants to know how effectively
the latter implements its prescribed social functions. Rating as a system for evaluating formal
46
indicators has undeniable advantages – clarity of criteria, ease of implementation and the inability to
arbitrarily overestimate or underestimate the rating, depending on whose activity is being evaluated.
The system for assessing the quality of professional activity of teaching staff, faculties and
departments of the University should be as simple and clear as possible, not only for the heads of
educational organizations and teachers themselves, but also for other interested parties, and it should
be based primarily on obvious and generally accepted indicators [24]. Rating assessment allows make
optimal management decisions related to the strengthening of human resources, certification of
teachers, their professional motivation, and the definition of priority goals in the field of quality
management of training at the University[25, 26].
The system for monitoring the University's performance (rating) is based on the idea of an
individual numerical indicator of the activity of a particular teacher, Department, or faculty. The
teaching staff is divided into four qualification categories: "professors", "associate professors",
"senior teachers", "assistants". Evaluation is performed within each category, which ensures
comparability of results. The distribution of teachers by category is based on the position held. In
addition to rating points, teachers can receive points from the teacher incentive funds. departments
and deans of faculties. The ratings of departments and faculties are calculated based on the faculty
ratings. Data from the relevant information systems, as well as through the system of personal
accounts, are taken as the source for determining the rating of teachers, departments, and faculties.
Thus, to improve the management system of educational processes of the University from the
point of view of using ICT, it is necessary to use them in a comprehensive manner within the
framework of building a unified information and educational environment. One of the important
aspects of the effective functioning of the IOS is the high degree of integration of its component
information systems aimed at automating individual business processes in the educational subsystem
of the University.
5. Results
In order to evaluate effectiveness of Belgorod state university information systems functioning,
measure employees’ and tutors’ attitude to ICT and formulate the directions of educational
management improvement a sociological study was conducted. The research evaluates employees’
and tutors’ attitude to unified educational system user experience. The study involved 248 users of
information systems, who constitute the information infrastructure of BelSU: employees of various
faculties, departments, directorates and tutors. 85.1% of respondents fall into the category of teaching
staff, 4.4% - into the category of administrative and managerial staff and 10.5% – into the category of
educational and support staff.
Administrative and managerial staff Educational support staff
54,5% 50,0%
49,8%
38,5%
36,4% 32,2%
9,1% 7,7% 11,4%
3,8%6,6%
0,0%
1 2 3 4
Figure 1: Distribution of respondents' answers to the question about the significance of information
and communication technologies usage to improve the effectiveness of the University's educational
process management by position: 1 – the use of information and communication technologies
improves the effectiveness of the educational process of the University; 2 – Use of information and
communication technologies increases the effectiveness of educational process management of the
47
University only if they are used in a comprehensive manner within the unified educational space of
the University; 3 – The implementation of information and communication technologies in any case
reduces the effectiveness of the educational process management of the University; 4 – I am not
sure.
The vast majority of respondents believe that the use of information and communication
technologies (ICT) contributes to the improvement of the educational process of the University. Most
of respondents believe, that a positive effect is possible only in case of complex usage within the
unified information and educational space of the University (50.0%). Only 6.0% believe that the
implementation of communication technologies in any case reduces the effectiveness of the
University's educational process management. 6.8% of respondents from the category of teaching
staff claim that the implementation of information and communication technologies in any case
reduces the effectiveness of the educational process management of the University, compared to 3.8%
of representatives of the support staff and 0% - administrative and managerial staff (Figure 1). Table
1 depicts average ratings (five-point scale) of information security in the educational management
system of BelSU, which are ranged in decreasing order. Results of the study presented in Table 1
show that survey participants rated the information security of educational processes by 3.7 points at
average. The highest ratings in terms of information security were received by the following
processes: class and exam schedules setting (av. score – 4.1), library service (av. score – 4.0); the
lowest ratings were received by the graduates’ employment process (av. score – 3.3) and drafting of
educational programs and curricula (av. score – 3.5).
Table 1
Assessment (five-point scale) of information security of processes in the educational management
system of BelSU
№ п/п Process Average score
1. Schedule setting 4,1
2. Library service 4,0
3. Organization of the Final State Assessment 3,9
4. Study process control 3,8
5. licensing and accreditation of educational programs 3,7
6. calculation of the total training load and staff, distribution of training
load; 3,7
7. organization of production (pre-graduate) practice; 3,7
8. introduction of modern educational technologies, electronic and
distance education systems 3,7
9. creation of textbooks and e-learning tools 3,7
10. marketing activity, selection of applicants 3,6
11. development of training programs and curricula 3,5
12. Graduates’ employment 3,3
A significant difference in the assessment of information support of processes can be explained by
the fact that not all processes of the educational subsystem of BelSU operate on the basis of modern
ICT. For instance, there is no information system, which fulfills the functions of information support
for graduates’ employment process, at the same time this process was rated by respondents as the
least information-secure (cf. 3.3 points). Likewise, it should be noted that library services (which
received one of the highest ratings of information security – 4.0) has a robust information support. It
consists of portal of the scientific library, electronic catalog, access to information databases and
libraries, and electronic services. Information support for the schedule setting process – which
received the highest rating of 4.1 points – is implemented by the "Electronic schedule" system. The
"Electronic schedule" system is quite simple, clear, informative system, which is used by a significant
number of employees, tutors, students of BelSU and external users.
48
In order to detect the problematic aspects of the Pegasus portal using experience and ways to
improve its functions, respondents participating in the sociological study were asked to evaluate the
Pegasus portal on a five-point scale. The results of the survey are shown in Table 2. The presented
results show that users of the Pegasus e-learning system generally evaluate IP satisfactorily, with an
average score of 3.6 on seven criteria. The average rating indicates that there are problems in the
functioning of this system and it is necessary to work on its improvement. The lowest score was
received by ergonomics, ease of use and reliability (average score is 3.5). There are also problems
with the quality of the design, usability of the interface and system's maintainability – the average
score is 3.6. The highest rate was given to multifunctionality of the system (average score – 3.8).
Table 2
Rating (on a five-point scale) of the Pegasus e-learning portal
№ Criteria Average score
1. Multifunctionality 3,8
2. Practical value 3,7
3. Quality of design, usability of the interface 3,6
4. Ergonomics. Ease of use. 3,5
5. Level of integration into the information and
educational space of the University. 3,7
6. Robustness 3,5
7. Maintainability 3,6
Participants of the sociological survey "Research of the problems of using information and
communication technologies in the management of the educational process of the University"
evaluated the portal Info_Belgu: Educational process (educational programs, curricula, workload,
etc.) (Table 3.). The average score for 7 criteria is 3.9 points (the Pegasus system has 3.6 points). At
the same time, the respondents rated the practical usefulness quite highly (average score – 4.1),
putting the most "fives" – 88 out of all criteria, 3 portals studied. The system also received the lowest
ratings for its ergonomics, ease of use and reliability (average score of 3.7), and for its maintainability
of 3.8 points.
Table 3.
Evaluation (on a five-point scale) of the Infobelgu system: Educational process (educational
programs, curricula, workload, etc.).
№ Criteria Average score
1. Multifunctionality 3,9
2. Practical value 4,1
3. Quality of design, usability of the interface 3,9
4. Ergonomics. Ease of use. 3,7
5. Level of integration into the information and
educational space of the University. 3,9
6. Robustness 3,7
7. Maintainability 3,8
The conducted research has shown that users of information systems used in the educational
sphere (employees and tutors of BelSU) evaluated the effectiveness of IP functioning by not very high
score. The average rating of the portal "Pegasus" (3.6 points) and especially BelSU (3.9 points) is
closer to the "four", and the NPR rating system has earned a "solid" "three" (3.3 points). Respondents
revealed the problematic areas of information systems functioning: ergonomics, ease of use, reliability
of operation, and practical usefulness for the NPR rating system. The results of the study showed that
the integration of information systems of BelSU used for the organization of the educational process,
automation of procedures for the educational subsystem management, as well as information and
49
analytical systems to support decision-making, is quite far from perfect. Only 6.9 % of respondents
are fully satisfied with the level of integration of information systems, the majority of respondents
(43.1 %) chose the option "more satisfied than not" and almost every sixth (14.9%) is not satisfied
with the degree of integration of IP (Figure 2).
Figure 2: Satisfaction with the level of integration of information systems in BelSU: 5 – fully satisfied,
4 – more satisfied, 3 – more satisfied than not, 2 – less satisfied, 1 – not satisfied.
A significant part of the employees of BelSU who took part in the survey believe that the
following tasks should be solved first of all: creating of a unified information space in the University
(55.2%); creating of an integrated repository of information and data (42.3%); increasing the level of
openness and flexibility of the existing information support system for the educational process
(37.9%). The respondents' suggestions on the effective use of information and communication
technologies in the management of the educational process of BelSU also indicate the need to build a
unified information and educational environment. The most common suggestions from respondents
are the need for:
• usage of a single information and educational space;
• creating a user-friendly interface for information systems;
• centralization of data collection and processing, and eliminate duplication of data requests.
The main problems of information infrastructure functioning in the educational sphere of BelSU
were identified: insufficient integration of all educational information systems; unsatisfactory
ergonomics of information systems; insufficient reliability of operation. Only 6.9 % of respondents
are fully satisfied with the level of integration of existing information systems, and only 32.3% of
respondents believe that a unified information and educational space has been formed in BelSU. More
than half (55.2%) of the respondents believe that the main task, which should first be solved to
improve the educational process management system of BelSU, is further improvement of the unified
information space of the University.
6. Conclusion
The obtained results of the research in the direction of improving the management of the
educational process through the use of ICT allow us to ensure the systematization of information
flows, the relationship between the structural divisions of the University, and in General create
conditions for the implementation of the management system of an educational organization based on
the data obtained. Thus, the development of information systems in the educational organization,
increasing their integration in the unified information and educational environment of the University
contribute to solving the problems of complex Informatization and improving the quality of higher
education. The conclusions obtained in this study may be of interest to the global educational
community in solving issues of optimizing managerial business processes.
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7. Acknowledgment
The study was carried out within the framework of the Belgorod State National Research
University for 2020-2022 № 0624-2020-0012 "Substantiation of the integrative methodology of
professional education at the university: dominants of the formation of universal competencies, pro-
social attitudes and poly-subjectness of the future teacher".
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