Vol-3030⫷ Vol-3031 ⫸Vol-3032
urn:nbn:de:0074-3031-0


Vol-3031/paper2⫷Vol-3031/paper3⫸Vol-3031/paper4
Mouaad HafsiSaïd Assar

Proposal of a visual impact analysis approach based on enterprise modeling: Case of customer experience projects in the banking sector