Table of Contents Shefali Virkar 0 1 2 Noella Edelmann 0 1 2 Marijn Janssen 0 1 2 Thomas Lampoltshammer 0 1 2 Ida Lindgren 0 1 2 Laura 0 1 2 Alcaide Muñoz 0 1 2 Peter Parycek 0 1 2 Gabriela Viale Pereira 0 1 2 Manuel Pedro Rodríguez Bolívar 0 1 2 Jochen Scholl 0 1 2 Gerhard Schwabe 0 1 2 Efthimios Tambouris 0 1 2 Panagiotis Keramidis 0 1 2 Yannis Charalabidis 0 1 2 Integrated Public Service Co-Creation: Objectives 0 1 2 Methods 0 1 2 Pilots of inGov project........... 0 1 2 Sara Hofmann, Christian Østergaard Madsen, Ida Lindgren, Guri Verne Alessia C. Neuroni , Michael D. Marti , Anja C. Wüst José L. Lavado, Iván Cantador, María E. Cortés-Cediel , Miriam Fernández Olga Filatova , Daniil Volkovskii, Radomir Bolgov

Lieselot Danneels

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Online Deliberation on Social Media: Dialogue or Discussion?......................................................19 Automatic Intent-based Classification of Citizen–to-Government Tweets ....................................47 Managing the Paradoxical Tension between Digital and IT.............................................................57 "Ready to innovate?" Exploring the Innovation Capabilities of Public Agencies..........................65 Information Management and E-services Development: The Follow-up Process of Residential Care Homes for Children and Young People in Two Swedish Municipalities ..............................91 To Adopt or Not Adopt an Open Government Data Portal. Structural Motivations in Local Governments .........................................................................................................................................103 A Translation Service for Open Data Portals ....................................................................................113 A Typology for Applications of Public Sector AI.............................................................................121 Adoption of Automation Technologies in Public Organizations: The Perception of Healthcare Professionals in Greece........................................................................................................................129 How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM ........................................................................................................................................................141 Exploring ICT Expenditures and Their Relationship with e-Maturity. The Case of Italian Local Governments .........................................................................................................................................153 International Rankings in E-GOV Strategy Formulation: Appraisal of Their Use and Relevance .................................................................................................................................................................163 Lawyers and Smart Technologies: Experiences of Apps’ Development in a Justice Environment .................................................................................................................................................................177 Digital Infrastructures for Governance of Circular Economy: A Research Agenda.....................191 How is Digitalization Legitimised in Government Welfare Policies? An Objectives-Oriented Approach................................................................................................................................................199 Inscribing and De-scribing Values into Welfare Technology: the Development of an Analytical Framework.............................................................................................................................................209

 Annika Hasselblad

Exploring the Impact of Digital Global Governance through Affordance Theory: the Case of Climate Reporting.................................................................................................................................219

 Tove Engvall Douglas Silva, Sergio Carvalho Reflections & Viewpoints Nicholas Robinson Ana Melro

Towards Human-Centered Society: Self-service Structures for Distributed Equality Diversity and Inclusion EDI Governance...........................................................................................................247 The Impact(s) of European Integration on Portuguese Local Governance Models. Porto and Sever do Vouga Municipalities Cases................................................................................................257 Identifying Measurable Targets for a City’s Social and Welfare Sector Management ................271

 Pasi Hellsten, Kristiina Lumme

Making Sense of Open Data Policies: a Self-Evaluation Tool for Public Administrations ........281

 Michele Benedetti, Marco Gaeta, Claudio Russo, Luca Tangi, Irene Vanini Workshops

Conceptual Models for Integrated Public Service Co-Creation and Provision.............................291

 Efthimios Tambouris, Alexandros Gerontas, A. Paula Rodriguez Müller, Cesar Casiano, Anita Cioffi, Natalia Oprea, Konstantinos Tarabanis Gerhard Embacher-Köhle

A Prescriptive Framework for the Formulation of E-GOV Strategies Taking into Account International Rankings ........................................................................................................................297

 Wagner Araujo, Delfina Soares, João Carvalho, Joana Carvalho

A Snapshot of AI Solutions in the Public Sector ..............................................................................303

 Giulia Maragno, Luca Tangi, Luca Gastaldi, Michele Benedetti

Barriers of Government as a Platform in Practice.............................................................................307

 Peter Kuhn, Matthias Buchinger, Dian Balta

ACROSS: Towards User Journeys for the Delivery of Cross-border Services Ensuring Data Sovereignty............................................................................................................................................311

 Francesco Mureddu, Nathan Carvalho

New Prospects for the Use of Cloud Computing by Control and Supervisory Bodies in Russia .................................................................................................................................................................317

 Mikhail Bundin, Aleksei Martynov

DECIDO: eviDEnce and Cloud for more InformeD and effective pOlicies .................................321

 Francesco Mureddu, Roberto Di Bernardo

General Data Protection Law: Observations and Analysis of the Compliance Level of Organizations ........................................................................................................................................325

 Matheus Lustosa de Souza Louzeiro, Renato José da Silva Camões, Vanessa Coelho Ribeiro, Edna Dias Canedo, Fábio Lúcio Lopes Mendonça, Rafael T. de Sousa Jr

Citizen-Centric Socio-Cognitive Model for Societal Participation................................................331

 Data Science Methods and Techniques for Goods and Services Trading Taxation: a Systematic Mapping Study .....................................................................................................................................231