Table of Contents Editorial ................................................................................................. 1 Shefali Virkar, Noella Edelmann, Marijn Janssen, Thomas Lampoltshammer, Ida Lindgren, Laura Alcaide Muñoz, Peter Parycek, Gabriela Viale Pereira, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Gerhard Schwabe, Efthimios Tambouris Ongoing Research Decisive Factors for Success or Failure of e-Democracy Initiatives in the Information Era..........11 Panagiotis Keramidis, Yannis Charalabidis Online Deliberation on Social Media: Dialogue or Discussion? ......................................................19 Olga Filatova, Daniil Volkovskii, Radomir Bolgov Participation in a New Media Landscape - a Literature Review of Participation Tools ................27 Marius Rohde Johannessen, Eiri Elvestad Analyzing Preconditions to Introduce Internet Voting in Portugal: Insights from the Estonian Model .......................................................................................................................................................37 Marlon Freire, Sergio Nunes, David Dueñas-Cid Automatic Intent-based Classification of Citizen–to-Government Tweets ....................................47 José L. Lavado, Iván Cantador, María E. Cortés-Cediel, Miriam Fernández Managing the Paradoxical Tension between Digital and IT .............................................................57 Lieselot Danneels "Ready to innovate?" Exploring the Innovation Capabilities of Public Agencies ..........................65 Alessia C. Neuroni, Michael D. Marti, Anja C. Wüst A Citizen-Centered Analysis of What Public Services are Suitable for Digital Communication Channels ..................................................................................................................................................75 Sara Hofmann, Christian Østergaard Madsen, Ida Lindgren, Guri Verne Integrated Public Service Co-Creation: Objectives, Methods and Pilots of inGov project ...........83 Efthimios Tambouris, Konstantinos Tarabanis Information Management and E-services Development: The Follow-up Process of Residential Care Homes for Children and Young People in Two Swedish Municipalities ..............................91 Proscovia Svärd, Sheila Zimic To Adopt or Not Adopt an Open Government Data Portal. Structural Motivations in Local Governments ......................................................................................................................................... 103 J.Ignacio Criado, Carlos Jiménez-Cid, Laura Alcaide-Muñoz A Translation Service for Open Data Portals .................................................................................... 113 Sebastian Urbanek, Sonja Schimmler A Typology for Applications of Public Sector AI ............................................................................. 121 Marissa Hoekstra, Anne Fleur van Veenstra, Cass Chideock Adoption of Automation Technologies in Public Organizations: The Perception of Healthcare Professionals in Greece ........................................................................................................................ 129 Alexandra Daikou, Ioanna Tamouridou, Evangelos Kalampokis, Konstantinos Tarabanis How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM ........................................................................................................................................................ 141 Sebastian Halsbenning, Michael Koddebusch, Marco Niemann, Jörg Becker Exploring ICT Expenditures and Their Relationship with e-Maturity. The Case of Italian Local Governments ......................................................................................................................................... 153 Luca Tangi, Marco Gaeta, Michele Benedetti, Giuliano Noci International Rankings in E-GOV Strategy Formulation: Appraisal of Their Use and Relevance ................................................................................................................................................................. 163 Wagner Araujo, Delfina Soares, João Carvalho Lawyers and Smart Technologies: Experiences of Apps’ Development in a Justice Environment ................................................................................................................................................................. 177 Giampiero Lupo, Davide Carnevali Digital Infrastructures for Governance of Circular Economy: A Research Agenda ..................... 191 Boriana Rukanova, Yao-Hua Tan, Robin Hamerlinck, Frank Heijmann, Jolien Ubacht How is Digitalization Legitimised in Government Welfare Policies? An Objectives-Oriented Approach................................................................................................................................................ 199 Marcus Heidlund, Leif Sundberg Inscribing and De-scribing Values into Welfare Technology: the Development of an Analytical Framework ............................................................................................................................................. 209 Annika Hasselblad Exploring the Impact of Digital Global Governance through Affordance Theory: the Case of Climate Reporting................................................................................................................................. 219 Tove Engvall Data Science Methods and Techniques for Goods and Services Trading Taxation: a Systematic Mapping Study ..................................................................................................................................... 231 Douglas Silva, Sergio Carvalho Reflections & Viewpoints Towards Human-Centered Society: Self-service Structures for Distributed Equality Diversity and Inclusion EDI Governance ........................................................................................................... 247 Nicholas Robinson The Impact(s) of European Integration on Portuguese Local Governance Models. Porto and Sever do Vouga Municipalities Cases ................................................................................................ 257 Ana Melro Identifying Measurable Targets for a City’s Social and Welfare Sector Management ................ 271 Pasi Hellsten, Kristiina Lumme Making Sense of Open Data Policies: a Self-Evaluation Tool for Public Administrations ........ 281 Michele Benedetti, Marco Gaeta, Claudio Russo, Luca Tangi, Irene Vanini Workshops Conceptual Models for Integrated Public Service Co-Creation and Provision............................. 291 Efthimios Tambouris, Alexandros Gerontas, A. Paula Rodriguez Müller, Cesar Casiano, Anita Cioffi, Natalia Oprea, Konstantinos Tarabanis Workshop: Co-Creation in Public Sector Innovation ....................................................................... 295 Gerhard Embacher-Köhle A Prescriptive Framework for the Formulation of E-GOV Strategies Taking into Account International Rankings ........................................................................................................................ 297 Wagner Araujo, Delfina Soares, João Carvalho, Joana Carvalho Posters A Snapshot of AI Solutions in the Public Sector .............................................................................. 303 Giulia Maragno, Luca Tangi, Luca Gastaldi, Michele Benedetti Barriers of Government as a Platform in Practice ............................................................................. 307 Peter Kuhn, Matthias Buchinger, Dian Balta ACROSS: Towards User Journeys for the Delivery of Cross-border Services Ensuring Data Sovereignty ............................................................................................................................................ 311 Francesco Mureddu, Nathan Carvalho New Prospects for the Use of Cloud Computing by Control and Supervisory Bodies in Russia ................................................................................................................................................................. 317 Mikhail Bundin, Aleksei Martynov DECIDO: eviDEnce and Cloud for more InformeD and effective pOlicies ................................. 321 Francesco Mureddu, Roberto Di Bernardo General Data Protection Law: Observations and Analysis of the Compliance Level of Organizations ........................................................................................................................................ 325 Matheus Lustosa de Souza Louzeiro, Renato José da Silva Camões, Vanessa Coelho Ribeiro, Edna Dias Canedo, Fábio Lúcio Lopes Mendonça, Rafael T. de Sousa Jr Citizen-Centric Socio-Cognitive Model for Societal Participation ................................................ 331 Iikka Pietilä, Niina Meriläinen, Jari Varsaluoma, Kaisa Väänänen