Preface to the Industry Forum of
  the 19th International Conference on Business
               Process Management

     Massimiliano de Leoni1 , Minseok Song2 , and Maximilian Röglinger3
                            1
                            University of Padua, Italy
                            deleoni@math.unipd.it
           2
             Pohang University of Science and Technology, South Korea
                             mssong@postech.ac.kr
                      3
                        University of Bayreuth, Germany
                     maximilian.roeglinger@fim-rc.de

The International Conference on Business Process Management is the global hub
for presenting and discussing the state-of-the-art in business process management
(BPM). Grounded in a careful selection procedure and with two decades of
tradition, the conference guarantees highest quality and facilitates a condensed
focus on the latest and most important insights. Though the conference has
initially had a strong academic focus, it now covers a broad array of views
and communities, one of them the Industry Forum which shines a light on the
progression of BPM in practice around the world.
    The BPM Industry Forum serves to exchange experiences and to support
networking among BPM practitioners around the world. The target audience of
the industry forum includes business analysts, process managers, chief informa-
tion officers, chief operations officers, digital transformation managers, project
managers, process consultants, process owners, industry researchers, and related
service providers. In addition, academic participants of the conference are known
to let themselves be inspired by practical applications of BPM research.
    As the track chairs for the 2021 Industry Forum, it gives us great pleasure to
present in these proceedings those BPM case studies that were presented in Rome
during the conference, which have been selected from the pool of nine submissions
that we received in response to our global call. Each of these submissions has
been carefully reviewed by BPM professionals as well as academic experts to
ensure we only share those findings that combine relevance and rigor, i.e., that
have potential for impact as well as the evidence required to lead to trusted
results.
    Very much in alignment with the academic program of the conference, which
features tracks dedicated to engineering, methodology and management, we also
arrived at a set of case studies that span the entire spectrum of the fascinating
world of business processes. Studying these proceedings, you will gain insights
into how BPM methods as well as technologies such as process mining and RPA
have helped organizations to improve internal and customer-facing processes.
The diversity of the selected papers is also visible in plethora of industry sectors
covered ranging from manufacturing, financial services, and telecommunications
to the public sector, academia, and health care.
2      Massimiliano de Leoni, Minseok Song, and Maximilian Röglinger

   We are very grateful to all reviewers who have helped us over the last months
by assessing and curating these case studies. In light of the quality of the papers
we are confident that you will find inspiration and education in these proceedings.




Rome, September 2021                                       Massimiliano de Leoni
                                                           Minseok Song
                                                           Maximilian Röglinger