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<article xmlns:xlink="http://www.w3.org/1999/xlink">
  <front>
    <journal-meta>
      <journal-title-group>
        <journal-title>ORCID:</journal-title>
      </journal-title-group>
    </journal-meta>
    <article-meta>
      <title-group>
        <article-title>Content Monitoring Based on the Key Performance Indicators of the Web Page and Posts Analysis</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Victoria Vysotska</string-name>
          <email>victoria.a.vysotska@lpnu.ua</email>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Lviv Polytechnic National University</institution>
          ,
          <addr-line>S. Bandera Street, 12, Lviv, 79013</addr-line>
          ,
          <country country="UA">Ukraine</country>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>Osnabrück University</institution>
          ,
          <addr-line>Friedrich-Janssen-Str. 1, Osnabrück, 49076</addr-line>
          ,
          <country country="DE">Germany</country>
        </aff>
      </contrib-group>
      <volume>000</volume>
      <fpage>0</fpage>
      <lpage>0001</lpage>
      <abstract>
        <p>The article considers the development of methods and software for processing web pages and user messages in social networks, blogs, or forums. A method of textual content support based on analysing information about the comments from web pages of social network users is proposed. This method is built on the principles of web analytics and uses analytical data to evaluate web resources. The analytical method of text content support uses the analysis of key performance indicators to form many keywords to increase the potential audience of the blog or e-commerce sites. Software tools for technical support of textual content have been developed. A method of designing and implementing systems for monitoring textual content of Internet blogs and Internet forums, which reflect theoretical research results was proposed. From the standpoint of a systemic approach, propose the application of the principles of web resources processing for the implementation of the life cycle of textual content, which allowed to develop of a method of content support. The main problems of functional services for managing a web page or profile of users of social networks, blogs, and forums for their further promotion in search engines and attracting a potential/permanent audience are analyzed. Content, text content, Web resource, business process, content management system, content life cycle, Internet blog, Internet forum, social network, page conversion, e-commerce COLINS-2022: 6th International Conference on Computational Linguistics and Intelligent Systems, May 12-13, 2022, Gliwice, Poland</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. Introduction</title>
      <p>The analysis of visitor’s business content is important, but few people use it as a guide to action in
the management of Web resources or Web pages [1]. However, people are beginning to realize that you
can significantly increase the revenue – double or even triple – if you just find out what traffic is more
likely to drive conversions, what visitors do (and what they do not) on a particular Web site, and how
to measure the effectiveness of the changes they make on the site to increase traffic conversion.</p>
      <p>Objectives and Key Results (OKR) are about understanding business goals [4]. You need to first
understand these goals, and only then deal with specific performance indicators of the Web site. This
should be agreed upon, and should begin with the setting of the OKR [5-10]:</p>
      <sec id="sec-1-1">
        <title>Make a list of stakeholders;</title>
      </sec>
      <sec id="sec-1-2">
        <title>Conduct a "brainstorming" with stakeholders;</title>
      </sec>
      <sec id="sec-1-3">
        <title>Define an OKR list (include anything that can be considered a success for Web site): a. b. c.</title>
      </sec>
      <sec id="sec-1-4">
        <title>Generate more conversions that lead to sales;</title>
      </sec>
      <sec id="sec-1-5">
        <title>Download more directories in PDF format;</title>
      </sec>
      <sec id="sec-1-6">
        <title>Encourage the customer to purchase several products / services at the same time (thereby increasing the average cost of the order);</title>
        <p>2022 Copyright for this paper by its authors.</p>
        <p>d. Contribute to the creation of a more recognizable brand or product;
e. Increase traffic;
f. Provide customer service (reduce the number of calls to the call center);
g. Build relationships with visitors (for example, to increase blog comments, forum posts,
etc.);</p>
      </sec>
      <sec id="sec-1-7">
        <title>Highlight and articulate OKR (focus on the most important 5-10 OKR).</title>
      </sec>
    </sec>
    <sec id="sec-2">
      <title>2. Related works</title>
      <p>Google Analytics is a free data collection and reporting tool [11]. However, it is not able to improve
the site. To analyze and interpret the data of the reports, and then take action, you need a clear algorithm
of actions and a coordinated team [12].</p>
      <p>Most business organizations around the world use Key Performance Indicators (KPIs) to measure
performance. These are sometimes referred to as Key Success Indicators (KSIs) or Balanced Score
Cards (BCS) [13]. KPIs are used in the analytical departments of companies to assess the situation in
business. Once an organization has established an OKR, it needs a way to evaluate the success of its
activities. This assessment allows obtaining key performance indicators [4].</p>
      <p>Similarly, in Web analytics, KPI is a Web metric that is essential to the success of an online
organization. KPI requirements are [11-14]:
• In most cases, a KPI is a ratio, a percentage, or an average, rather than a processed number.
This makes it possible to present data in context. Examples of raw data:
a. The website lost 15 orders yesterday because the server processing the online store
order did not respond within M minutes;
b. N potential earnings were lost last week because the ordering system does not work
for visitors who use Firefox;
c. Last month, L monetary units were spent on PPC keywords, which did not bring
any conversion.
• The KPI must be time-bound. This emphasizes the changes and their speed.
• KPIs provide an incentive for action that is important to the business. Most parameters can be
measured and evaluated, but this does not make them key to an organization's success.</p>
      <p>Most of the complex work of preparing a KPI consists of defining the OKR. The key results used to
set goals are KPIs. You just need to turn them into real Web-indicators that are available for social
network, e-commerce, the circular economic etc. [15-18].</p>
      <p>KPI preparation algorithm
1. Determine the OKR. The KPI must meet the business objectives of the organization.
2. Convert OKR to KPI, i.e., determine specific Web-indicators that meet the business objectives
of OKR (Table 1), such as server uptime, server response speed, notes on any offline companies
that may affect the numbers, changes made to the site, information about the launch of new
products or user reviews, etc. All this will help to better understand the data of the reports and,
accordingly, increase their value.
3. Verify that KPIs are measurable and motivating indicators.
4. Create hierarchical KPI reports. You need to make sure that each recipient of the KPI report
receives the data he needs. The more relevant the proposed information, the more attention and
interest will be given to it.
5. Determine the partial KPIs. One of the most popular is to increase the conversion rate of the
site. Usually, this indicator is easy to estimate, but at the same time, it is too contradictory - the
visitor either carries out conversion, or not. For example, if the conversion is to upload a file,
then the transition to the page may be a partial KPI. Similar partial KPIs include:
a. Go to the contacts page;
b. For a multi-page request form, fill in the first page;
c. Achieve the defining moment in the process of filling out the form;
d. Go to the promotion page;
e. Fill in the search box on the site.
6. Combine KPIs. After creating a list of required KPIs for each department representative,
combine them and eliminate duplicates. The purpose of the KPI is to focus on important
indicators for the business. If the KPI report presents all the key factors needed to assess success,
then each KPI must be at least 10% of the total. If the importance of one KPI is much less than
10%, it must be removed or combined with another to get a more significant KPI.</p>
      <sec id="sec-2-1">
        <title>OKR department representatives</title>
      </sec>
      <sec id="sec-2-2">
        <title>Increase the number of visitors who come</title>
        <p>to the site from search engines;</p>
      </sec>
      <sec id="sec-2-3">
        <title>Sell more goods / services;</title>
      </sec>
      <sec id="sec-2-4">
        <title>Increase the number of visitors who participate in the work of the site;</title>
      </sec>
      <sec id="sec-2-5">
        <title>Sell more related products to customers;</title>
      </sec>
      <sec id="sec-2-6">
        <title>Increase the positive customer experience of the site.</title>
      </sec>
      <sec id="sec-2-7">
        <title>Proposed KPIs</title>
      </sec>
      <sec id="sec-2-8">
        <title>Increase the number of visitors who come to the site from search engines;</title>
      </sec>
      <sec id="sec-2-9">
        <title>The percentage of visits during which visitors add items to the cart;</title>
      </sec>
      <sec id="sec-2-10">
        <title>Percentage of visits during which visitors add items to the cart and place an order;</title>
      </sec>
      <sec id="sec-2-11">
        <title>The percentage of visits during which visitors</title>
        <p>interrupt the order after adding goods to the cart;</p>
      </sec>
      <sec id="sec-2-12">
        <title>The percentage of visits during which visitors leave a</title>
        <p>comment in the block or upload a document;</p>
      </sec>
      <sec id="sec-2-13">
        <title>The percentage of visits during which visitors fill out</title>
        <p>a feedback form or click on a mail to link;</p>
      </sec>
      <sec id="sec-2-14">
        <title>Average time spent on the site per visit;</title>
      </sec>
      <sec id="sec-2-15">
        <title>The average number of pageviews per visit;</title>
      </sec>
      <sec id="sec-2-16">
        <title>Average cost of orders;</title>
      </sec>
      <sec id="sec-2-17">
        <title>The average number of goods per transaction;</title>
      </sec>
      <sec id="sec-2-18">
        <title>Percentage of visits during which only one page was viewed * bounce rate);</title>
      </sec>
      <sec id="sec-2-19">
        <title>Percentage of internal site searches that resulted in zero results;</title>
      </sec>
      <sec id="sec-2-20">
        <title>The percentage of visits that resulted in an application being submitted to support.</title>
        <p>KPI reports are not something that does not change over time. They can and should change and
evolve as departmental representatives learn to understand the performance of the Web site and take
action to make changes. It is recommended that you review the KPI list at least quarterly. For example,
an online marketer will obviously be interested in the difference between search engine visitors (SE)
and non-search traffic, and how likely it is to convert that traffic (for example, a tour order may be a
conversion). Example of KPI report for social network, e-commerce, web resources etc. [28-39]:
1. In month i + 1 the profit of online orders decreased by x% compared to month i.
2. Approximately y% of all Web site visitors come from search engines.
3. For visitors from search engines the probability of entering the ordering system is almost k times
higher than for visitors who did not come from search engines.
4. For visitors from PPC-systems the probability of entering the ordering system is a1-a2% higher
than for visitors who found the site in the natural results of search results.
5. Since the ordering mechanism of the Web site does not support browsers other than Name, The
website loses z1-z2 currency per month.</p>
        <p>Actions to be taken by departmental representatives based on this KPI report:
• Check whether the reason for the decline in online profits is a seasonal factor that is
characteristic of the entire industry or only for the online channel.
• At first glance, y% of visitors who come to the site from search engines – can be a remarkably
high figure. But is it the result of an effective search engine marketing strategy or are other channels
just not working very effectively?
• At high a1-a2% most of the budget of PPC-companies they work perfectly. However, perhaps
good results here are caused by shortcomings in search engine optimization. Therefore, this question
needs to be investigated in more detail. Although in the short term, it makes sense to increase the
budget of PPC-companies.</p>
        <p>• Create a better ordering mechanism that other browsers will support.</p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>3. Methods and materials</title>
      <p>As a result of segmentation of KPI-reports usually receive too much detailed information which
cannot be used to give instructions to workers. For the developer of marketing strategy such
information, on the contrary, is simply necessary. For example, of KPI-reports are built using the
principle of hierarchy:</p>
      <sec id="sec-3-1">
        <title>1. The retail director's marketing director needs hierarchical KPIs, for example:</title>
        <p>a. Average conversion rate;
b. The average cost of the order;
c. The cost of attracting visitors.
2. The developer of the marketing strategy needs the same information, segmented by means (paid
or in-kind search results, email marketing or banner display, etc.).</p>
        <p>Segmentation using the in-depth data method is a great way to quickly understand the behavior of
different segments of visitors. By identifying key segments of visitors who come to the site, you can
create special profiles for them to make individual reports. Such separate segmented reports allow more
detailed, fast and effective research of visitor behavior. Segmentation in most cases includes the type
of visitor, the source of the transition or the geographical location of the visitor, for example:
• Examples of segments by visitor type;
• New and returning visitors;
• Customers and non-customers;
• New customers who are customers (or returning visitors who are customers);
• Examples of segments by source of visitors;
• Visitors who came as a result of the search (or not as a result of the search);
• Visitors who came for affiliate programs (or not for affiliate programs);
• Visitors who came only for paid search results;
• Visitors who came only for natural search results;
• Visitors who came only by e-mail;
• Examples of segments by geographical location;
• Only visitors from Lviv, only from Ukraine, Europe, etc.;
• Only regional visitors (Europe, Asia, Africa, Oceania, etc.).
• Ukrainian-speaking visitors (or visitors who use all other languages of the world).</p>
        <p>When performing segmentation, it is necessary to find a balance between the clarity of information
about visitor behavior and large amounts of data.</p>
        <p>KPIs vary significantly depend on the e-business sector, such as retail, tourism, technology, B2B,
finance, and so on. Even within the sectors, there are large differences, such as the sale of vouchers,
tours or airline tickets, and the retail sale of souvenirs or clothing. Even when compared to competitors
with the same goals, estimates can only be very approximate. The exact path that visitors must take to
reach the goal, and their impressions of the process, will be different for each Web site. The biggest
changes in these areas can have a significant impact on conversion rates. For example, retail managers
want to distinguish between visiting existing customers and visiting non-customers. Therefore, the use
of a standard industry-wide conversion rate can be misleading.</p>
      </sec>
      <sec id="sec-3-2">
        <title>Conversion rates for e-commerce can be calculated in different ways.</title>
        <p>=   ;   =    ;   =     ;   =     ; (1)
where   is the conversion factor,   is number of conversions,   is the total number of visits to
the Web-site,   is the total number of visitors to the Web-site,   is the total number of visits to the
Web-site, during which the product was added to the cart,   is the total number of visitors to the</p>
      </sec>
      <sec id="sec-3-3">
        <title>Web-site, during which the product was added to the cart.</title>
        <p>In the list below, you can also replace the conversion word with a transaction word. In other words,
the visitor can make a purchase and, if he really liked the site and the organization of the purchase
process, he returns to make an additional purchase during the same session. Depending on which Web
analytics tool is used and what consents are accepted in the organization, this can be defined as one
conversion with two transactions or two conversions with two transactions. For example, Google
Analytics will show one conversion and two transactions since the visitor became a buyer, and this can
only happen once during a visit. Other intra-site factors that significantly affect, and therefore may
complicate, comparison is the following:
• Visibility of the Web site in search engines (natural and paid search results);
• Usability (convenience and ease of use) of the site (ease of navigation on the site, intuitive
navigation system);
• Adequacy of displaying the Web site in all major browsers;
• The need for pre-registration / authorization for the purchase;
• Response time and page load;
• Quality of text and graphic content of the page;
• Use of trust factors such as shopping security logos, privacy policy, warranty, use of encryption
for payment pages, customer recommendations, etc.;
• The presence of broken links or the absence of some images;
• Fast and accurate search on the site.</p>
      </sec>
      <sec id="sec-3-4">
        <title>Examples of KPIs by roles in the organization</title>
        <p>To illustrate the example, the online tourism website or online blogs/forum about tourism was
chosen. Its business goals are twofold: to sell tours and try to get applications for professional services.
To do this, the Web site has several main sections:
1. Online store section. Purpose is to sell tourist tours, the price of which is relatively high
compared to the prices in most online stores in this area.
2. Section for generating requests for services. Purpose: to try to get visitors to apply for
professional services (excursions, trainings, tips for exclusive tours with guides, consultations
for individual tours). These are also expensive services.
3. Brand promotion section. It includes writing articles for blogs, which give positive practical
advice on organizing recreation based on services and tours provided on the company's website.</p>
        <p>In terms of roles on the Web site   , there is an online store manager   , marketing manager   ,
copywriter   (employee who writes quality and effective unique content, i.e. author, journalist,
copywriter of the content Web-site) and Web-master   . For each calculate their own KRI:
  =&lt;   ,   ,   ,   &gt;. (2)</p>
        <p>The site with the online store probably has the most KPIs to choose from, as the main purpose
(purchase) is easy to assess. The purpose of the site (to encourage visitors to add the product to the cart)
is defined quite clearly. Google Analytics has a whole section dedicated to e-commerce reports. But
most KPIs are better taken from other sections. The online store manager, includes additionally the
number of visitors   offered by the KPI:</p>
        <p>=&lt;   ,   ,   ,   ,   ,   ,   &gt;, (3)
where   is average conversion rate,   is average cost of orders,   is the average cost per visit or
the average usefulness of the visit,   is average ROI or average return on investment,   is percentage
of profits from new visitors,   is index of new customers at the first visit - a new defined KPI.</p>
        <p>and   Google Analytics calculates in the e-commerce section. By default, it also calculates
two types of values   – the usefulness of the purpose of the visit (based on the usefulness of the
goals) and the usefulness of the visit (based on the data of e-commerce transactions).</p>
      </sec>
      <sec id="sec-3-5">
        <title>The formula for calculating the return on investment in Google Analytics:</title>
        <p>ROI =  − , (4)
where
is profit,</p>
        <p>is costs.</p>
        <p>A negative ROI indicates that you are losing money: the cost of attracting visitors is greater than the
cost. Of course, when launching a new company, the ROI is likely to be negative until the number of
returning visitors increases and the brand becomes recognizable, leading to an increase in conversions.</p>
        <p>Of course, ROI is an indicator of efficiency for total gross profit. It does not consider what profit
you get from the sale. It also does not take into account the number of transactions or visitors. For
example, the ROI for a company (too centralized) may be high and the profit may be small. And with
a lower ROI of a less specialized company, the profit can be quite large due to the large number of
visitors. The formula for the rate of return is as follows:</p>
        <p>Buying expensive goods, including tours, usually takes more time to think than buying cheap goods,
such as souvenirs. This is usually equivalent to the number of visits required to persuade to make a
purchase. Such KPI as   , will allow to learn, whether it is characteristic of a site from Internet tourism.
The value of the probability that new visitors will become new customers on the first visit will help to
RR =</p>
        <p>.


=   ,
 
(5)
(6)
(7)
(7)
calculate   .</p>
        <p>Value  

 ( ) =
  ( ),
  ( )
where   is the percentage of transactions from new visitors,  
is percentage of new site visitors.</p>
        <p>=1 suggests that new and returned visitors will become customers with equal probability.
A value less than 1 means that a new visitor is less likely to become a customer than a returned one.
And a value greater than 1 means that a new visitor will be more likely than a returning visitor.</p>
        <p>Attracting good visitors to the Web site (those who generate sales or requests for services) is one of
the main tasks of marketing. Online marketing includes the following sources: search engine
optimization (free search engine rankings), PPC advertising (paid search results), banner advertising,
affiliate networks, blog marketing, links from other sites, and email marketing.</p>
        <p>To determine the best traffic, you need to analyze the conversion rate   , company costs, earnings,
and ROI. Therefore, the KPI for the marketer significantly intersects with the KPI for the online tourism
manager. An important difference is that marketers pay attention not only to the conversion rate for
purchases, but also to the conversion of goals, as this speaks to building relationships with visitors who
are likely to eventually go to the purchase. If you omit such indicators as the total number of site visitors,
the KPI for the marketer are as follows:
 
=&lt;   ,  
,  
,  
,  
,  
,  
,  
,  
,  
&gt;,
index by company type;  
returning visitors;  
company quality index.
where   is the percentage of visits by type of tool through AdWords;   is target conversion rate (as
a percentage) by AdWords asset type;</p>
        <p>is the percentage of visits by business type through AdWords;
 
is the percentage of conversion of business-type goals through AdWords;  
is goal conversion
is percentage of new and returned buyers;   is brand recognition ratio;  
is
is average ROI by company type;  
is the percentage of new and</p>
        <p>Company quality index   . The new KPI is about assessing how well-targeted a company is, that
is, how effective they are at attracting targeted traffic to an online tourism site.
determining the percentage of evaluation from the company х.
where   ( ) is company quality index function (for company x),   ( ) is the function of determining
the selection of conversion prices for evaluation from the company х,   ( ) is the function of
Let us say, for example, that</p>
        <p>= 50% of AdWords visitor ratings, but this company source is only
responsible for   =20% of conversions. This company works inefficiently, because if two companies
are equally targeted and each generates 50% of traffic, then two should give 50% of conversions. If one
time will be effective for another, generating more of its own conversion rate, then, by definition, this
company is the best targeted.</p>
        <p>An index value of</p>
        <p>= 1.0 means that a visitor from this company will convert with the same
probability as a visitor from any other company. A value of  
&lt;1.0 means, respectively, that a visitor
from this company is less likely to convert than a visitor from any other company. And the value  
&gt;
1.0, respectively - the visitor will convert more likely than the seller from any other company (Table
2). The company Forum is a very well targeted company. Company Yahoo! Organic is also well</p>
        <sec id="sec-3-5-1">
          <title>Forum</title>
        </sec>
        <sec id="sec-3-5-2">
          <title>Google cpc</title>
        </sec>
        <sec id="sec-3-5-3">
          <title>Google organic YSM ppc</title>
        </sec>
        <sec id="sec-3-5-4">
          <title>Yahoo! Organic</title>
        </sec>
        <sec id="sec-3-5-5">
          <title>Referral</title>
        </sec>
        <sec id="sec-3-5-6">
          <title>Direct</title>
        </sec>
        <sec id="sec-3-5-7">
          <title>Other</title>
        </sec>
        <sec id="sec-3-5-8">
          <title>Total N</title>
          <p>Brand recognition ratio:
2,02
4,90
40,84
3,62
0,56
29,59
16,22
2,25
51,00
11,00
83,00
3,00
3,00
73,00
39,00
1,00
 
=
 
  +  ,</p>
          <p>+ 
  =100,00
  =264,00
(</p>
          <p>/  )
19,32
4,17
31,44
1,14
1,14
27,65
14,77
0,38
9,56
0,85
0,77
0,31
2,04
0,93
0,91
0,17
targeted, but the number of conversions is quite low, so you do not need to pay attention to it until more
data is collected. You can waste a lot of time and effort finding the reason why visiting with Yahoo!
Organic is almost three times more efficient than Google organic. Although, the statistical sample is
too small.
 , % conversions   , % all conversions 
(8)
(9)
where  
Website;  
•
•
•
is the number of search queries with the brand name;   is number of direct visits to the
is total number of search queries.</p>
          <p>Note that in the formula, search queries are keywords that are entered into search engines. Direct
visits are included because they are made by people who know the address of the Web site, which means
that employees exclude the brand from the reports of visits to the Web site. For site content developers,
the main goal is to maximize audience engagement. How much time people spend reading the content
of the site and how much of it they read - these are the key indicators of assessing audience engagement.</p>
        </sec>
      </sec>
      <sec id="sec-3-6">
        <title>There are three categories of content in Web sites:</title>
        <p>blogs, technical support sites, online training sites, etc.</p>
        <p>Product and organization information from corporate information sites; product reviews sites,
Advertising content from sites with free content that earn revenue from the sale of advertising
(banners or text ads), which are placed alongside other content on the site.</p>
        <p>Subscribed content coming along with advertising revenue can offer subscription, i.e. the user
pays a subscription to receive materials (possibly more complete versions of articles).</p>
        <p>Regardless of the business model of the content site, increasing the interest of visitors is a key factor
for success. That is why content managers are always looking for ways to include additional topics in
each article or page to increase that interest. Accordingly, for content sites, the number of visits per day,
week or month is an important KPI.</p>
        <p>=&lt;   ,   ,  
,  
,  
,  
,   ,  ℎ ,  
,  
&gt;,
days (calculated according to Google Analytics).</p>
        <p>The average bounce rate (as a percentage)  
point of view of the author of the content, high value  
where 
is average length of stay on the site through AdWords;  
is the average number of
pageviews per visit through Google Analytics;</p>
        <p>is bounce rate (as a percentage), for example for one
page as;  

is average number of ad clicks per  
visit; 

is the percentage of interest of visitors;
is the percentage of new visitors and those who returned through Google Analytics;  
is brand
recognition ratio;  ℎ is the percentage of repeat user visits that occurred since the previous visit in less
than days  1 (calculated according to Google Analytics);   is the percentage of repeat user visits that
occurred since the previous visit between  1 and  2 days at  1&lt; 2 (calculated according to Google
Analytics);   is the percentage of repeat user visits that occurred from a previous visit of more than  2
can be found through Google Analytics. From the
means low interest of visitors, i.e. weak interest
Average ad clicks per</p>
        <p>visit:
Google Analytics;</p>
      </sec>
      <sec id="sec-3-7">
        <title>Visitor interest rate:</title>
        <p>where</p>
      </sec>
      <sec id="sec-3-8">
        <title>Analytics. Percentage of visitors interested:</title>
        <p>=</p>
        <p>,
=</p>
        <p>⋅   ,
=   ,</p>
        <p>=   ,</p>
        <p>in the site. Segmentation in this case is the most important condition for making information decisions.
One-page bounce rate:
where  
is the number of one-page visits for this page via Google Analytics;  
is the number of
times users visit this page directly through Google Analytics.</p>
        <p>is number of visits for analysis.
where  
is the average number of clicks on AdWords advertising;  
is total number of visits via
through Google Analytics.
where  
is the total number of interested visitors through AdWords;  
is total number of visitors</p>
        <p>To analyze revisits related to repeat visits, you need to choose the ideal time intervals for a particular
e-business model  1&lt; 2. With a successful e-business:
 ℎ &gt;&gt;</p>
        <p>&gt;&gt;   .</p>
        <p>This is usually impossible to achieve. But in the periodic study of these indicators, can deduce
patterns for adjusting the content, which in turn improves the ratio at least as  ℎ  
  .</p>
        <p>Webmasters are responsible for the efficient and continuous operation of the website. Therefore,
they need to know what the load on the servers will be, i.e. how many visitors can expect to see the
server. You also need to know which browsers and language settings users use most often.
 
=&lt;  
,  
,  
,  
,  
,  
,  
,  
,  
&gt;,
where</p>
        <p>is indicator of the number of visitors, visits and page views;   is the percentage of visitors
who support English / Ukrainian;</p>
        <p>is the percentage of visitors who use a particular browser through
Google Analytics;  
is an proportion of visitors who use a specific operating system;  
is the
percentage of visitors who have a high, medium / low screen resolution;  
is the percentage of visitors
who have a high-speed Internet connection;</p>
        <p>is the percentage of visitors who have a high-speed
Internet connection;</p>
        <p>is the percentage of pages published with an error;   is internal search
is the total number of actions on the site through AdWords;  
is total visits through Google
(10)
(11)
(12)
(13)
(14)
(15)
(16)
(17)
(18)
where    is average number of visits for a certain period of time;  
is the average number of unique
visitors over a period of time;</p>
        <p>is the average number of page views for a given period of time;  
is the average number of pageviews per visit.</p>
      </sec>
      <sec id="sec-3-9">
        <title>Percentage of error pages that should be minimized:</title>
        <p>where  
is the total number of pages published with an error;  
is the total number of pages viewed.</p>
        <p>Internal search metrics are also determined through Google Analytics:


=
  ,
 
 
=&lt;  


,  
,  
,  
,  
,  
,  
,  
,  
,  
,  
,  
,  
,  
,  
&gt;,</p>
        <p>The metric  
is basic for Webmasters and is determined through Google Analytics:
 
=&lt;  
,  
,  
,  
&gt;,
viewed per search;  

where  
is the percentage of visits that use site search;  
is the average number of search results
is the percentage of visitors who left the site after viewing the search results;
is the percentage of visitors who conduct multiple searches on the site during the visit (excluding
multiple searches for the same keyword);</p>
        <p>is the average time spent on the site to visit after the
search;  
is the average number of pages viewed by visitors after the search;  
is the percentage
of visitors who use the site search;  
is the percentage of visitors who do not use site search;  
is
where  
viewed.</p>
        <p>is the total number of zero-page search results;  
is the total number of search pages</p>
        <p>To calculate for further analysis   - the rate of use of site search:
the percentage of conversions from visitors using site search;  
is the percentage of failures after
visiting one page as a search result;</p>
        <p>is the percentage of buyers among visitors who use site search;
 
is the percentage of purchases made among visitors using site search;  
is the percentage of
visitors that view more than k pages after a search;  
is the percentage of visitors who spent more
than t time on the site after the search;</p>
        <p>is the number of zero search results on the site;  
percentage of zero search results on the site pages, in particular,
•
•
•
programs
resources, data, etc.) on the server.
where   is the number of visits with site search;   is number of visits without site search.</p>
        <p>As the number of e-commerce sites that support RIA technology (Rich Internet application)
increases, so does the need to define KPIs for them.</p>
        <p>Rich web application (rich Internet application RIA or installable Internet application) is a Web
application that has many features of traditional software. The concept is closely related to a one-page
program and can allow the user to interact with features such as dragging, background menu,
WYSIWYG editing, and more. HTML5 is the modern standard for developing advanced web
applications that are supported by all major browsers. Typically, a RIA system:</p>
        <p>Runs locally in a security environment - "sandbox" - a mechanism for safe execution of</p>
      </sec>
      <sec id="sec-3-10">
        <title>Runs in the browser and does not require additional software installation; Passes the required part of the user interface to the Web client, leaving most (program</title>
        <p />
        <p>,
 
=   ,
 
 
=&lt;  
,</p>
        <p>,   ,    &gt;,
Analysts should not think in terms of  
pageviews, but in terms of  
actions and events that
indicate user / visitor / customer interactions with the site. That is, according to the results of the analysis
of indicators, it is necessary to redefine  
considered an interaction with the site, in particular,</p>
        <p>the set of actions to be performed by visitors, so that it is
number of views per visit;</p>
        <p>is average duration of visit;  
Combining the KPIs of interaction with the  
site and  
where  
is the percentage of new site visitors;  
is the percentage of unique visitors;  
is the average conversion rate.</p>
        <p>event tracking, you can define the
following KPIs:
where  
 
=  ( 
,   ) =&lt;  
,  
,  
&gt;,
is the percentage of visitors interacting with different types of content presentation, such as
zooming, panning, viewing the next communication;  
kinds of the events, such as lose, pause, next, rating, click on the ad;  
is the percentage of visitors who run various
is the percentage of interaction
with the site, i.e. the execution of certain actions, such as subscribe, register, comment, determine the
rating, add to favorites.</p>
        <p>Defining different KPIs allows to focus on those elements of the online strategy that are most
effective for attracting visitors, generating conversions, conversions, and e-commerce profits. It will
also help determine the optimal structure of the website to improve the efficiency of its use and increase
the volume of regular visitors and customers. Thus, you can identify many ineffective web pages. When
analyzing data about visitors, it is necessary to optimize the pages of the site for the effectiveness of
users on it. In many cases, you can improve your site, for example, by fixing broken links, changing
login URLs to effectively visit the pages you want, or adjusting the content of the page to deliver the
required advertising message.
follows:</p>
        <p>The algorithm for identifying problem areas of the site structure for further optimization is as</p>
      </sec>
      <sec id="sec-3-11">
        <title>1. Identify the set of ineffective web pages through the analysis of their usefulness. 2.</title>
      </sec>
      <sec id="sec-3-12">
        <title>Determine the set of popular login pages through the analysis of failure rates.</title>
        <p>where   is usefulness of the purpose of the visit (based on the usefulness of the goals) and usefulness
of the visit (based on the data of e-commerce transactions);  
is income from e-commerce;  
is
unique page views.</p>
        <p>That is, if page   is viewed by visitors who reach the goal, then the usefulness of this goal increases
the usefulness of page   . The more often the   page is viewed by visitors who reach the goal, and the
higher the usefulness of the goal, the greater the value of $  . This method of evaluating the usefulness
of pages has nothing to do with goals and conversions. Ranking pages by the value of $ 
order of their optimization. Unexpected pages in this set (which are not related to the goals) indicate a
sets the
problem with the structure and content of the website.</p>
        <p>In parallel, you need to analyse the most popular pages. The main value in the analysis of many
popular pages is the failure rate; if visitors get to the login page   and immediately leave the site, it is
a sign of low user involvement in the site. If the   login page has a high bounce rate, then the content
of the   page does not meet user expectations. It is necessary to investigate the source of conversions
both in the middle of the site, and conversions from other sources. The statistics of low indicators of
the last causes to intensify work depending on transitions in the following directions:
(25)
(26)</p>
      </sec>
      <sec id="sec-3-13">
        <title>Search engine optimization (SEO);</title>
      </sec>
      <sec id="sec-3-14">
        <title>Campaigns with paid search results;</title>
      </sec>
      <sec id="sec-3-15">
        <title>Offline / Online marketing activities;</title>
      </sec>
      <sec id="sec-3-16">
        <title>Advertising and maintaining pages on social networks.</title>
        <p>Keyword analysis is a real market research, i.e., visitors report what content they expected to receive
when visiting the site. Visualization of conversions on the site by the user to achieve the goal will assess
the problem areas of the site structure, where the potential visitor / buyer faces problems, such as
incorrect or unclear or difficult stages of payment / ordering. Site search is an internal search engine
that visitors often replace with a site or menu navigation system. For large websites with hundreds or
thousands of pages of content, the internal search engine is an important component for visitors to
quickly find the content they need. Internal search engines typically use the same architecture and
mechanisms as external search engines like Google. Evaluation of the success of the search on the site
is to analyse the failure rate, as well as a few other indicators, in particular:
where   is number of conversions,   is number of visits.
where   is usefulness of the purpose of the visit,   is usefulness of e-commerce.</p>
        <p>Analyse the entry sources (search engines, paid advertising, links in e-mails, links to other sites,
direct access to the address, for example, from the history of previous visits of user or the first
direct visit).</p>
      </sec>
      <sec id="sec-3-17">
        <title>Analyse the login keywords.</title>
      </sec>
      <sec id="sec-3-18">
        <title>Visualize the site conversions by the user to achieve the goal.</title>
      </sec>
      <sec id="sec-3-19">
        <title>Evaluate the success of the search on the site</title>
        <p>To identify many ineffective pages with web analytics tools by analyzing the list of indicators:
The value of the measure of usefulness of the page $  ;</p>
      </sec>
      <sec id="sec-3-20">
        <title>Many of the Top Landing and Exit Pages;</title>
      </sec>
      <sec id="sec-3-21">
        <title>Funnel Visualization tree.</title>
      </sec>
      <sec id="sec-3-22">
        <title>The usefulness of the page is calculated as</title>
        <p>$ 
=
 
Conversion rate achieved   :
Income indicator   :
Indicator of average utility   :</p>
        <p>∙ 100%,
 
 
=  
=
  is number of transactions.
where   is the usefulness of the goal,   is usefulness of e-commerce,   is number of conversions,</p>
      </sec>
      <sec id="sec-3-23">
        <title>Optimize ad versions for your AdWords campaign (paid search results). For keywords that drive conversions, you need to optimize your investment by setting a maximum cost-per-click (CPC) in AdWords. The amount of return on investment (ROI) must be positive, ie the income received must exceed the costs, i.e.:</title>
      </sec>
      <sec id="sec-3-24">
        <title>2. Campaign optimization (paid search results).</title>
        <p>3.
4.</p>
        <p>Login page optimization and SEO (search engine optimization) (for paid / unpaid search results).</p>
      </sec>
      <sec id="sec-3-25">
        <title>Optimize your ad positions for your AdWords campaign (paid search results): a.</title>
      </sec>
      <sec id="sec-3-26">
        <title>Optimization of positions per visit (pages / visits, average length of stay on the site); b. Position optimization by percentage of new visits (bounce rate, conversion rate achieved for goal 1 [for goals 2-4], conversion rate achieved, [profit, transactions, average utility, e-commerce conversion rate, visit utility]);</title>
      </sec>
      <sec id="sec-3-27">
        <title>Optimization of positions for the usefulness of the visit;</title>
      </sec>
      <sec id="sec-3-28">
        <title>Daytime optimization in AdWords;</title>
        <p>where  
the site,  
is usefulness of visiting with site search,  
is number of visits with site search.
service. This figure should be 80% of the monthly revenue for the website.</p>
      </sec>
      <sec id="sec-3-29">
        <title>Search Engine Marketing (SEM) Optimization Algorithm is as follows: 1.</title>
      </sec>
      <sec id="sec-3-30">
        <title>Keyword research (for paid / unpaid search results).</title>
      </sec>
      <sec id="sec-3-31">
        <title>Visitors who came according to natural search results.</title>
      </sec>
      <sec id="sec-3-32">
        <title>Visitors who use internal site search. is usefulness of visiting without searching This indicator regulates plans and strategies for further investment in the development of site search</title>
        <p>•
•
(27)
(28)
:
(29)
(30)
(31)
(32)</p>
        <p>Conversion rate in e-commerce 
where   is number of transactions,   is number of visits.</p>
        <p>An indicator of the usefulness of the visit  :
where   is the usefulness of the goal,</p>
        <p>is usefulness of e-commerce,   is number of visits.</p>
        <p>A visitor who uses site search is several times more valuable than a visitor who does not use the site
search. Therefore, the development and development of site search service effectively affects the
performance of site visits by increasing the volume of a regular audience.</p>
        <p>To do this, use the calculation of the impact on income of the search function on the site  


= ( 
−  
) ∙  
,
where Income – profit, Expenses – costs.</p>
        <p>The ROI for gross profit is
where   is the amount of profit.
∙   )/100 − 
∙ 100% &gt; 0,</p>
        <p>That is, you can calculate how many percent (q%) more money should be allowed to spend on a
particular keyword in AdWords, without the risk of getting a negative ROI. At the start of a campaign,
ROI may be negative as long as the brand and website are unknown. Visitors typically need several
visits to a new website before they can convert. But such a situation (with a negative ROI) can only be
acceptable for a short period of time - about a few weeks, depending on the situation.</p>
        <p>To calculate the maximum amount that can be spent on attracting visitors - the maximum cost of
attracting (С
), you must use the formula:
С
=

∙  
+ 1</p>
        <p>Knowing the conversion rate for each keyword, you can now calculate the maximum cost-per-click
(С
) for that keyword.</p>
        <p>С = С ∙ 100 (31)</p>
      </sec>
      <sec id="sec-3-33">
        <title>The result of this system is that you do not have to overpay for AdWords keywords.</title>
        <p>Keyword topics are a term used in search engine marketing to describe a set of keywords that
accurately describe the content of a page. Properly defined keyword topics for search engines
significantly improve the effectiveness of user visits because of search.</p>
        <p>Typically, topics usually contain 5-10 phrases per page, in which keywords intersect. More than ten
common phrases weaken the impact and effectiveness of the page - in terms of user experience and
search engine rankings. If you already have a page with more than 10 keyword phrases, it is best to
create a separate page dedicated to additional keywords. Basic tips:
1. It is always necessary to put the interests of visitors and customers first.
2. For campaigns, you need to use special login pages - for visitors who came for both paid and
unpaid search results.
3. Login pages should be next to the call to action.
4. Website content should be built around the topic of keywords with 5-10 keywords and
intersecting phrases.</p>
      </sec>
      <sec id="sec-3-34">
        <title>5. You should place keyword-rich content closer to the top of the page.</title>
      </sec>
      <sec id="sec-3-35">
        <title>6. You should use keywords in HTML tags &lt;t i t l e&gt;.</title>
      </sec>
      <sec id="sec-3-36">
        <title>7. You need to use keywords in anchors, i.e., in HTML-tags &lt;a&gt;.</title>
      </sec>
      <sec id="sec-3-37">
        <title>8. Avoid placing text in images, Flash, or other embedded content.</title>
        <p>9. You must use a robots file. t x t to control which pages should be indexed by search engines.
10. Do not abuse keywords and do not spam search engines.</p>
        <p>An algorithm for site promotion and calculation of its efficiency is:
1. Assign utility to goals.
2. Activate e-commerce reports.</p>
        <p>a. Define an unlimited number of goals (standard number - 4 goals for each profile).
b. Determine the amount of time and visits a user needs to convert.
c. Investigate the contribution of each goal (product) to the overall revenue of the website.
d. Group goals by category.</p>
        <p>e. Generate lists of individual transactions as individual targets.
3. Track non-commercial content of the site as elements of e-commerce (downloading pdf-files,
images, etc.).
4. Track offline marketing activities or offline visitors.</p>
        <p>a. Prestigious URLs - in the case of a well-known brand, all web content should be hosted
on one central domain.
b. Coded URLs - in the case of a well-known brand or if the products already have separate
websites.
c. Combination with search - brand awareness is less than product or service awareness,
or the target audience is more price-oriented than brand-oriented.</p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>4. Experiments, results, and discussion</title>
      <p>For the detailed textual content analysis and monitoring in social network user profile or the Web
site, such as the online blog or forum and online forum, eight different systems were developed and
implemented, respectively, each supporting different number of stages of the content life cycle. That is,
not all components have been developed for different implemented systems or subsystems of Web
resources processing as content creation; management and maintenance have not been developed at all.
Table 3 presents a list of implemented Web sites with indication of the availability of implemented
subsystems of Web resources processing with the textual content life cycle support. The table 4 presents
the results of the developed systems according to Google Analytics. The analysis of the results of text
content support allows to determine the reasons for the formation of the target audience using a set of
characteristics of the operation of Web resource. By regulating the thematic set of text content, its
uniqueness, efficiency of its formation and adequate management according to the individual needs of
the regular user, you can model the boundaries of the target social audience and the number of unique
visitors from search engines. Fig. 1-3 presents the results of the developed systems in the form of graphs,
which show that in the presence of all stages of the content life cycle significantly increases the number
of visits and unique users.</p>
      <p>The ratio of visits to the information resource
fotoghalerejavysocjkykh.com and the implementation of commercial content,
depending on the application of methods of processing commercial
content</p>
      <p>The number of all visits to the information resource
Number of visits of regular users
The number of sales of content to regular users</p>
      <p>Statistical distribution of visits to the information resource victana.lviv.ua and</p>
      <p>sales of commercial content</p>
      <p>Dependence of visiting the information resource victana.lviv.ua and the
implementation of commercial content on the connection of software tools for
processing information content</p>
      <p>Time
Visiting all users
Visiting regular users of information
resources
Implementation of commercial content
among regular users
&lt;Formation,
Management&gt;
&lt;Support&gt;
&lt;Formation, Management,</p>
      <p>Support&gt;
&lt;Formation, Support&gt;</p>
      <p>&lt;Management&gt;</p>
      <p>Connected software for processing commercial content</p>
      <p>The service of keeping visits statistics to the Web resource allows to estimate the increase in sales
of textual content in direct proportion to the increase in the number of visits to the information resource,
the number of regular users, the prospects of marketing activities (Fig. 3). The presence of subsystems
for the formation, management, and maintenance of textual content in Web resource processing systems
increases the sales of textual content to the regular user by 9%, actively attracting unique visitors,
potential users and expanding the target and regional audience by 11%, viewed pages by 12%, time of
visiting information resources by 7%.</p>
      <p>The number of visits to the information resource kursyvalyut.com
200</p>
      <p>Regression analysis
Without the use of methods
Using the methods
1
101
201
301
401
501
601
701
801
901
&lt;&gt;
&lt;Management&gt;
&lt;Support&gt;
&lt;Formation&gt;
&lt;Formation, Management, Support&gt;</p>
      <p>Mathematical expectation of the implementation of commercial content through</p>
      <p>the information resource
180
4,5</p>
      <p>4
e
lau3,5
v
d
tce 3
e
p
xE2,5
1,5
0,5
2
1
0
2011
2012
2013
2014
Time</p>
      <p>Accuracy of model is 22.033898305084744%.</p>
    </sec>
    <sec id="sec-5">
      <title>5. Conclusion</title>
      <p>General recommendations for the design of information resource processing systems have been
developed, different from the existing by providing more detailed stages and the availability of
information resource processing subsystems that allow for effectively implement information resource
processing at the system developer level (reducing resources and development time and improving
information processing systems resources). Structures of modules of the system of information
resources processing for the realisation of stages of the life cycle of text content were proposed. The
application software for the formation, management, and maintenance of textual content to achieve the
effect at the level of the owner (increasing the profitability, user interest) and user (clarity, simplification
of the interface, unification, expansion of choice) of information processing systems are developed and
implemented. A method of text content support was developed based on the analysis of statistics about
the functioning of the information resources processing system to change the values of management
parameters and requirements for the formation of text content. It allowed increasing sales of text content
to the regular user by 9%. The structure of the information resources processing system was improved
based on the analysis of information resources processing processes, different from the existing ones
by the subsystems of text content formation, management, and maintenance, which made it possible to
implement the stages of text content life cycle and develop recommendations for designing standard
systems. Recommendations for designing the structure of the information resources processing system,
different from the existing stages by the detail and the availability of subsystems of information
resources processing, which allow maintaining the life cycle of textual content at the system developer
level (reducing resources and development time and improving system quality). Software for creating,
managing, and maintaining textual content to increase the active involvement of potential users and
expand the target audience by 11% to improve the functioning of information resources at the level of
the owner (increasing profitability, user interest) and user (intelligibility) are developed and
implemented, provided simplification of the interface, automation of information resources processing
and expanding the choice of functionality).</p>
    </sec>
    <sec id="sec-6">
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