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  <front>
    <journal-meta>
      <journal-title-group>
        <journal-title>LINE, Facebook, Twitter, and Instagram. PLoS ONE</journal-title>
      </journal-title-group>
    </journal-meta>
    <article-meta>
      <title-group>
        <article-title>AI Agents for Facilitating Social Interactions and Wellbeing</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Hiro Taiyo Hamada</string-name>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Ryota Kanai</string-name>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Araya Inc.</string-name>
        </contrib>
      </contrib-group>
      <pub-date>
        <year>2011</year>
      </pub-date>
      <volume>16</volume>
      <issue>3</issue>
      <fpage>31</fpage>
      <lpage>38</lpage>
      <abstract>
        <p>Wellbeing AI has been becoming a new trend in individuals' mental health, organizational health, and flourishing our societies. Various applications of wellbeing AI have been introduced to our daily lives. While social relationships within groups are a critical factor for wellbeing, the development of wellbeing AI for social interactions remains relatively scarce. In this paper, we provide an overview of the mediative role of AI-augmented agents for social interactions. First, we discuss the two-dimensional framework for classifying wellbeing AI: individual/group and analysis/intervention. Furthermore, wellbeing AI touches on intervening social relationships between human-human interactions since positive social relationships are key to human wellbeing. This intervention may raise technical and ethical challenges. We discuss opportunities and challenges of the relational approach with wellbeing AI to promote wellbeing in our societies.</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>Introduction</title>
      <p>
        COVID-19 has revealed the importance of the sense of
belongingness and loneliness in mental health of our societies
(COVID-19 Mental Disorders Collaborators, 2021).
Wellbeing has attracted attention of psychology and public health
for improving the mental health of individuals and
organizations and has become one of the main targets for public
health organizations such as the World Health Organization
        <xref ref-type="bibr" rid="ref19">(WHO; Topp et al. 2015)</xref>
        .
      </p>
      <p>
        Wellbeing has been studied intensively in the context of
psychology
        <xref ref-type="bibr" rid="ref1 ref19">(Andrews et al. 1976; Diener et al. 2018; Topp
et al. 2015)</xref>
        . In psychology, multiple constructs of wellbeing
have been proposed (Dodge et al. 2012). For example, Ryff
and Keyes proposed that wellbeing is composed of multiple
factors such as autonomy, environmental mastery, personal
growth, positive relations with others, purpose in life, and
self-acceptance (Ryff and Keyes 1995). Although there are
differences in emphasis among psychological theories,
positive social relationships have been identified as a crucial
factor.
      </p>
      <p>
        There is a new trend to apply artificial intelligence (AI) to
enhance wellbeing due to the development of emotion
analysis technologies such as genome-wide analysis, computer
___________________________________
In T. Kido, K. Takadama (Eds.), Proceedings of the AAAI 2022 Spring Symposium
“How Fair is Fair? Achieving Wellbeing AI”, Stanford University, Palo Alto, California,
USA, March 21–23, 2022. Copyright © 2022 for this paper by its authors. Use permitted
under Creative Commons License Attribution 4.0 International (CC BY 4.0).
vision, and natural language processing (NLP). Multiple
services have been introduced to analyze or intervene in
mental health by accessing peoples' emotions. For example,
analyses by personal genetic data
        <xref ref-type="bibr" rid="ref15 ref4">(Fang et al. 2020)</xref>
        , images
(Reece et al. 2017), and texts in social media
        <xref ref-type="bibr" rid="ref15 ref4">(Chancellor et
al. 2020)</xref>
        predict risks and mental conditions including
mental disorders. Some applications further intervene in mental
conditions based on theories of psychological intervention
such as cognitive-behavioral therapies (CBTs; van Agteren
et al. 2021). Although social factors are known to be crucial,
most AI applications for wellbeing focus on individuals and
much less on social groups. Given that we spend most of our
time in multiple social groups such as family, workplaces,
schools, social clubs, etc., the opportunities and potential
impact of such group-targeted AI applications would be
enormous. However, AI applications of social groups for
wellbeing have attracted little attention.
      </p>
      <p>Here, we present an overview of the emergent role of
AIaugmented agents for social interactions. First, we
investigate the literature on psychological wellbeing and provide a
two-dimensional classification of AI-augmented agents:
individual/group and analysis/intervention. The first
dimension concerns whether wellbeing AI is used for the analysis
or the intervention. The second dimension focuses on
whether an AI-augmented agent targets individuals or
groups. We point out opportunities for the recently
emerging approach, the so-called relational approach, where
AIaugmented agents are applied to human-human interactions
within groups. Finally, we discuss challenges in the
relational approach of AI- augmented agents. We shed light on
broader opportunities for AI-augmented agents, and
highlight technological and ethical challenges for promoting
wellbeing in the real and virtual societies.</p>
    </sec>
    <sec id="sec-2">
      <title>Social Construct of Wellbeing</title>
      <p>
        The notion of wellbeing has attracted attention in the context
of healthy individual lives and societies. Subjective
wellbeing (SWB) has been widely measured as a screening tool for
mental disorders based on self- reported questionnaires such
as the WHO questionnaire. Several models of SBW have
been proposed
        <xref ref-type="bibr" rid="ref1 ref19">(Andrews et al. 1976, Dodge et al. 2012,
Topp et al. 2015)</xref>
        . SWB is composed of multiple facets
comprising two components
        <xref ref-type="bibr" rid="ref4">(Schimmack et al. 2008; Luhmann
2012)</xref>
        : affective and cognitive evaluations of one's life. The
affective evaluation measures the emotional experiences of
people in daily lives while the cognitive evaluations
measure how people evaluate their lives based on their ideals. The
affective and cognitive aspects are associated with different
scales such as daily emotional experience and life
satisfaction, respectively (Diener et al. 2018). Recent studies also
suggested that another supplementary factor, harmony in
life in a social context is also associated with SWO (Kjell et
al. 2016). Harmony in life reflects social and environmental
situations and is associated with psychological balance and
flexibility in life. Therefore, social factors play a critical role
in SWO.
      </p>
      <p>
        Social personalities for wellbeing have been widely
studied, showing consistent results. A recent meta- analysis, for
example, revealed that widely used personality factors (e.g.
NEO-PI-R and HEXACO questionnaires) are correlated
with several aspects of SWO such as life satisfaction,
positive/negative affect, and positive relation with others
        <xref ref-type="bibr" rid="ref15 ref2 ref4">(Anglim et al.. 2020)</xref>
        . The study especially found that these
aspects of SWO are positively correlated with extraversion
and conscientiousness although negatively correlated with
neuroticism. The sensitivity of SWO, thus, could reflect the
personality traits of subjects. It is noteworthy that
extraversion, as well as neuroticism and conscientiousness, also
influence related factors like depressive symptoms
        <xref ref-type="bibr" rid="ref19">(Hakulinen
et al. 2015)</xref>
        . Extraversion is a social indicator for higher
positive relationships with others. Meanwhile, neuroticism is a
social indicator for less positive relationships related to
loneliness
        <xref ref-type="bibr" rid="ref15 ref4 ref8">(Buecker et al. 2020)</xref>
        . The association between
these personalities and wellbeing- related factors supports
the idea to promote wellbeing via positive relationships.
      </p>
      <p>It is an important question whether behavioral practice
can change social relationships and wellbeing. Multiple
attempts showed enhancement of wellbeing as well as
associated factors by healthy behaviors such as exercising
(Chekroud et al. 2018) and psychological interventions (van
Agteren et al. 2021). A cross-sectional study from 1.2 million
individuals in the U.S. showed that physical exercising
routines such as popular team sports, aerobic, and gym
activities decrease up to 22% of mental health burdens compared
to the non-exercising group (Chekroud et al. 2018).</p>
      <p>
        Furthermore, different psychological interventions such
as behavioral activation interventions (BA), positive
psychological intervention (PPI), and mindfulness-based
interventions (MBI) also showed small-to-moderate effects on
wellbeing (van Agteren et al. 2021). Social interventions
alleviated social isolation
        <xref ref-type="bibr" rid="ref11">(Dickens et al. 2011)</xref>
        and loneliness
        <xref ref-type="bibr" rid="ref19">(Masi et al. 2010)</xref>
        . These empirical findings further support
that interventions including exercises and psychological
intervention for social relationships on wellbeing can promote
wellbeing and prevent mental illness.
      </p>
      <p>
        We spend many hours with family, friends, and
colleagues. Subjective wellbeing in groups such as working
place is also studied well
        <xref ref-type="bibr" rid="ref19">(Harter et al. 2003; Jain et al. 2009)</xref>
        .
Working environments and social networks influence
wellbeing and healthy behaviors. Associations between work
environment and wellbeing are known
        <xref ref-type="bibr" rid="ref19">(Harter et al. 2003;
Bowling et al. 2010)</xref>
        . Life satisfaction and other related
factors such as job satisfaction and positive affect are related to
wellbeing. Another evidence further showed that
mindfulness training had small-to-moderate effects on
psychological distress, wellbeing, and sleep
        <xref ref-type="bibr" rid="ref19">(Bartlett et al. 2019)</xref>
        although the influence on work performance could not be
concluded due to the insufficiency of pooled data.
Internetbased interventions on workers showed small-to-moderate
effects on work effectiveness and psychological wellbeing
in workplaces (Carolan et al. 2017).
      </p>
      <p>
        Psychological interventions on social networks, so- called
social network interventions, are also effective on wellbeing
        <xref ref-type="bibr" rid="ref19">(Hunter et al. 2019)</xref>
        . This relatively new approach cares for
changes in information flow by intensifying, deleting, and
transferring social ties (Valente 2012). The social network
intervention is expected to enhance the effectiveness of
health outcomes such as lower drug use, healthy sex
behaviors, stronger social support, and wellbeing.
      </p>
      <p>It is interesting to ask whether this approach is useful for
social media and online gameplay. There is a strong public
interest in the association of social media use and game
playing with mental health. Their potentially harmful
influences on mental health have often drawn public attention
(Huang 2010; Prescott et al. 2018), but the relationship
remains unclear, perhaps due to huge differences in design and
concepts within social media (Sakurai et al. 202) and games
(Johannes et al. 2021). Communication within online video
games such as e- sports can be essential for effective team
performance. Effective social intervention may increase not
only team performance and wellbeing, but the potential of
such social interventions remains clear. Findings on group
wellbeing, nonetheless, reveal another potential target of
interventions in our societies.</p>
      <p>To sum up, existing literature revealed associations of
social factors related to genetics, environments, and behaviors
with wellbeing. These multiple findings clarify possibilities
of interventions of subjective wellbeing as well as group
wellbeing.</p>
    </sec>
    <sec id="sec-3">
      <title>Types of Wellbeing AI</title>
      <p>The effectiveness of interventions on wellbeing triggered
expectations to conduct research and development along
with a trend of digital therapeutics. Digital therapeutics are</p>
      <sec id="sec-3-1">
        <title>Individual</title>
      </sec>
      <sec id="sec-3-2">
        <title>Individual</title>
      </sec>
      <sec id="sec-3-3">
        <title>Group</title>
      </sec>
      <sec id="sec-3-4">
        <title>Group</title>
      </sec>
      <sec id="sec-3-5">
        <title>Group</title>
        <p>Analysis/Intervention</p>
      </sec>
      <sec id="sec-3-6">
        <title>Analysis</title>
      </sec>
      <sec id="sec-3-7">
        <title>Analysis</title>
      </sec>
      <sec id="sec-3-8">
        <title>Intervention</title>
      </sec>
      <sec id="sec-3-9">
        <title>Categories</title>
      </sec>
      <sec id="sec-3-10">
        <title>Genetics</title>
      </sec>
      <sec id="sec-3-11">
        <title>Mental Health</title>
      </sec>
      <sec id="sec-3-12">
        <title>Health Care (Ahmed et al. 2021; Duradoni et al. 2021)</title>
      </sec>
      <sec id="sec-3-13">
        <title>Analysis</title>
      </sec>
      <sec id="sec-3-14">
        <title>Intervention</title>
      </sec>
      <sec id="sec-3-15">
        <title>Intervention</title>
      </sec>
      <sec id="sec-3-16">
        <title>Emotion Analysis (Veltmeijer et al. 2020)</title>
      </sec>
      <sec id="sec-3-17">
        <title>Mental Health</title>
      </sec>
      <sec id="sec-3-18">
        <title>Group Discussion Facilitation</title>
      </sec>
      <sec id="sec-3-19">
        <title>Individual</title>
        <p>Intervention</p>
      </sec>
      <sec id="sec-3-20">
        <title>Workplace</title>
        <p>
          Examples
Ø Depression Risk
          <xref ref-type="bibr" rid="ref15 ref4">(Fang et al. 2020)</xref>
          Ø Subjective Wellbeing (Røysamb et al. 2018)
Ø Social Support (Wang et. al. 2017)
Ø Emotion Detection
          <xref ref-type="bibr" rid="ref19">(Canedo et al. 2019)</xref>
          Ø Screening Mental Health Status on Social
Media
          <xref ref-type="bibr" rid="ref15 ref4">(Chancellor et al. 2020)</xref>
          Ø Behavioral Cognitive Therapy (Woebot,
        </p>
        <p>Todaki; Jang et al. 2021)
Ø Promotion for Mental Wellbeing (Shim; Ly et
al. 2017)
Ø Cancer Cares for Young Survivors (Vivibot;</p>
        <p>Greer et al. 2019)
Ø A Chatbot for Improvement for Sedentary
Behaviour and Wellbeing (Welbot; Haile et al.</p>
        <p>
          2020)
Ø Images (Tan et al. 2017)
Ø Sounds
          <xref ref-type="bibr" rid="ref15 ref4">(Franzoni et al. 2020)</xref>
          Ø Videos
          <xref ref-type="bibr" rid="ref15 ref2 ref4">(Sánchez et al. 2020)</xref>
          Ø Social Media
          <xref ref-type="bibr" rid="ref19">(Gong et al. 2019)</xref>
          Ø A Chatbot for Positive Messaging
          <xref ref-type="bibr" rid="ref15 ref4">(Sunny;
Narain et al. 2020)</xref>
          Ø Group Discussion Facilitation such as
GlahBlahBot
          <xref ref-type="bibr" rid="ref15 ref4">(Shin et al.. 2020)</xref>
          ,
Micbot
          <xref ref-type="bibr" rid="ref19">(Tennent et al.. 2019)</xref>
          , Groupfeedbot
          <xref ref-type="bibr" rid="ref15 ref4">(Kim et al.
2020)</xref>
          , Vulnerable-Robots
          <xref ref-type="bibr" rid="ref15 ref4">(Traeger et al.
2020)</xref>
          evidence-based therapeutic interventions with software
programs to cure and prevent medical disorders. There is also a
trend to apply AIs to such evidence-based interventions in
mental health
          <xref ref-type="bibr" rid="ref4">(D’Alfonso 2020)</xref>
          . In this section, we
summarize and explain the types of AI-augmented applications
such as robots, avatars, and bots for wellbeing. By doing so,
we clarify currently active approaches in wellbeing AI.
        </p>
        <p>
          We categorize AI applications for wellbeing with
two-dimensional axes: analysis/intervention and individual/group
(Table 1.). The first dimension means whether the aim of
digital wellbeing is analysis or intervention. Many potential
applications focus on monitoring emotional states or related
factors associated with wellbeing through genes
          <xref ref-type="bibr" rid="ref15 ref4">(Fang et al.
2020)</xref>
          , images
          <xref ref-type="bibr" rid="ref19">(Canedo et al. 2019)</xref>
          , and texts
          <xref ref-type="bibr" rid="ref15 ref4">(Chancellor et
al. 2020)</xref>
          from social media.
        </p>
        <p>
          Other applications target the individual status of
wellbeing-related factors through apps. Meanwhile, positive social
networks are a crucial social basis for groups as well as
individuals. There are only a few applications of wellbeing
targeting groups from this perspective
          <xref ref-type="bibr" rid="ref15 ref4">(Narain et al. 2020)</xref>
          .
For example, a Facebook messenger chatbot, Sunny, is
meant to promote social interactions and wellbeing within
groups
          <xref ref-type="bibr" rid="ref15 ref4">(Narain et al. 2020)</xref>
          . We belong to multiple social
groups in different contexts such as schools, workplaces,
sports clubs, and our houses. Scopes of group wellbeing
should be also broad. There are some studies on group
wellbeing and proposals to promote such group wellbeing from
AI-augmented agents such as robots
          <xref ref-type="bibr" rid="ref15 ref15 ref15 ref19 ref4 ref4 ref4">(Kim et al. 2020; Shin
et al. 2020; Tennent et al. 2019; Traeger et al. 2020)</xref>
          .
However, group wellbeing targeted by AI applications is
relatively understudied and may bring new opportunities for the
promotion of wellbeing.
        </p>
        <p>In summary, most of the applications in wellbeing AI
focus on analysis and psychological interventions of
individual wellbeing through mobile devices. Meanwhile, group
wellbeing is relatively under-explored but may have a huge
impact on our societies.</p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>The Relational Approach for Group Wellbeing with AI</title>
      <p>In this section, we overview a relational approach for group
wellbeing with the literature of analysis and interventions on
human-human interactions with AI agents. By doing so, we
outline opportunities of wellbeing AI for group wellbeing.
We then discuss types of the relational approach: analysis of
group dynamics and social connectedness. Finally, the
challenges of the relational approach will be discussed.
Literature Review on Analysis and Interventions
for Social Groups with AI
Detection and intervention of group wellbeing with AI are
not well studied. However, related studies on automated
group emotion and artificial agents for social interactions
have been active recently.</p>
      <p>
        Automated group-level emotion recognition has been
studied recently since 2012
        <xref ref-type="bibr" rid="ref15 ref4">(Veltmeijer et al. 2020; Table.
1)</xref>
        . Group emotion is not a simple sum of individual
emotions in a group. Instead, automated emotion recognition
needs to track unique group emotion dynamics. A user
survey has been developed as a proxy of such group emotion
        <xref ref-type="bibr" rid="ref19">(Dhall et al. 2015)</xref>
        . Multiple studies predict group emotional
labels based on various datasets from images (Tan et al.
2017), videos
        <xref ref-type="bibr" rid="ref19">(Sánchez et al. 2019)</xref>
        , and social media
        <xref ref-type="bibr" rid="ref19">(Gong
et al. 2019)</xref>
        . Such studies target different sizes and states of
seated, standing, and dynamic groups. Veltmeijer et al.
pointed out three technical challenges
        <xref ref-type="bibr" rid="ref15 ref4">(Veltmeijer et al.
2020)</xref>
        . First, group size changes. Second, subgroup
emotions in a larger group can be different. Third, group emotion
can also change. Although methods are under development,
automated emotion detections for groups are perhaps
applicable to group wellbeing detection. Several types of
researches, applications, and commercial products for
interactions with AI have been introduced in various situations
such as education, hospitals, games, workplaces, social
media, banks, online dating, sports, tourism, etc. These agents
are expected to increase learning speed, team performance,
successful dating matches, or satisfaction during traveling.
      </p>
      <p>
        Not only AI without agents but also AI-augmented agents
are widely used in our societies. We define such artificial
agents as three types: robots, social bots, and avatars.
AIaugmented agents are commonly used for cooperative
purposes for interactions between human and artificial agents.
Human-robot studies are commonly done to understand the
capability of robots (Sheridan, 2016) and how humans
recognize robots (Chae et al. 2016; Lucas et al. 2014). Social
bots have also been studied for communications through
apps and social media
        <xref ref-type="bibr" rid="ref15 ref4">(Assenmacher et al. 2020)</xref>
        .
Avatarhuman interactions are further studied in the context of
remote learning although humans control such avatars in most
studies (Chae et al. 2016). These studies aim for interactions
between human and artificial agents.
      </p>
      <p>
        An emergent application of artificial agents as social
mediators is expected to promote social interactions between
humans and prevent problematic behaviors within a group
        <xref ref-type="bibr" rid="ref15 ref4">(Chita-Tegmark, 2020; Dafoe et al. 2021; Rahwan et al.
2020)</xref>
        . However, much fewer studies target social groups for
wellbeing. Some recent studies worked on discussion
facilitation with artificial agents
        <xref ref-type="bibr" rid="ref15 ref15 ref19 ref4 ref4">(Kim et al. 2020; Traeger et al.
2020; Tennent et al. 2019)</xref>
        and wellbeing promotion
        <xref ref-type="bibr" rid="ref15 ref4">(Narain
et al. 2020)</xref>
        . The group intervened in a social group to induce
conversations and engagement on problem-solving. One
study with a messenger chatbot, Sunny, worked on group
wellbeing by sending positive messages to 4 member groups
and had positive effects on wellbeing
        <xref ref-type="bibr" rid="ref15 ref4">(Narain et al. 2020)</xref>
        .
These studies are mostly limited in discussion facilitation,
but potential applications of social groups can be more
extensive in different fields such as houses, schools, hospitals,
caregivers, sports, workplaces, social media, tourism, where
social groups are formed. For example, artificial agents
could work for team engagements in sports by giving
analysis or feedback based on their performance. The
AI-augmented agents could also work on the mediation of conflicts
between members in workplaces as well as enhancement of
discussion facilitation. In doing so, we may expect artificial
agents to promote wellbeing.
      </p>
      <p>
        It is also critical to ask whether we explicitly need such
artificial agents. It may be sufficient to have AIs without
agents such as recommendation systems for e-commerce.
One benefit of artificial agents could be related to attentional
engagements by agents
        <xref ref-type="bibr" rid="ref35">(Chae et al. 2016; Lucas et al. 2014;
Mollahosseini et al. 2018; Spicer et al. 2021)</xref>
        . Multiple
studies showed artificial agents enhance engagements
        <xref ref-type="bibr" rid="ref15 ref4">(Oertel et
al. 2020)</xref>
        . This attentional engagement can be augmented by
the appearance of artificial agents
        <xref ref-type="bibr" rid="ref19 ref4">(Li et al. 2010; Bente et
al. 2008)</xref>
        . Several pieces of evidence also revealed that the
appearance of artificial agents influences human trust of the
agents and induces similar human behaviors to humans by
the agents (Caruana et al. 2017; Lucas et al. 2014). It is
uncertain whether artificial agents work best in all situations,
but they may exert stronger influences than just
non-agentive AIs via emulating human-like interactions.
      </p>
      <p>In sum, previous studies on the analysis of emotional
detection for social groups and intervention of social
interactions are active. However, these analyses and interventions
on social interactions have not yet merged, and few studies
focus on group wellbeing.</p>
      <p>Communicating with Social Human Groups via
Artificial Agents
The mediative role for human-human interactions with
artificial agents has not been well studied. Potential
opportunities of such artificial agents are more extensive than current
opportunities for individual wellbeing. However, the
mediative role of AI in group wellbeing, the so-called relational
approach, has not been explicitly explored. Here, we clarify
two types of a relational approach to social groups. By doing
so, we prompt the development of relational approaches for
group wellbeing.</p>
      <p>
        One type of the relational approach is to analyze group
dynamics itself from conversations or their behaviors
(Figure.1.A). The previous studies on automated emotion
detection target analyzing such group dynamics by facial
expressions and conversations
        <xref ref-type="bibr" rid="ref15 ref15 ref15 ref19 ref4 ref4 ref4">(Kim et al. 2020; Narain et al. 2020,
Tennent et al. 2019; Traeger et al. 2020)</xref>
        . A robot agent
study also targets group performance such as total
conversation time
        <xref ref-type="bibr" rid="ref15 ref4">(vulnerable-robots; Traeger et al. 2020)</xref>
        . This
approach focuses on average or wholistic group dynamics not
considering the relationship among members in a group.
      </p>
      <p>
        Another type of the relational approach is to analyze
oneto-one member interactions in detail (Figure.1.B). We also
directly contact a person in management not by groups. For
example, when certain group members engage in group
discussion, another member familiar with one of the members
may have insight. In this case, you as a mediator want to ask
the member to promote his or her engagement in the
discussion. Such a role can be served by an artificial agent. This
type should be computationally intensive since N-to-N
human interactions are analyzed based on methods such as
computer vision and natural language processing
        <xref ref-type="bibr" rid="ref19">(Poria et
al. 2019)</xref>
        . Along with such development, computation
power increases these days, so current computation power
could be sufficient for human- human interactions within a
few members.
      </p>
      <p>
        It is interesting to ask whether these two types of the
relational approaches can be integrated as computational
methods like social network analysis (Gesell et al. 2013) and
network controllability
        <xref ref-type="bibr" rid="ref11">(Liu et al. 2011)</xref>
        . One potential key
field is related to network analysis considering both each
social connection and network organization. In neuroscience,
analysis and intervention of whole-brain state with
regionregion interactions are actively studied (Tang and Bassett
2018). Such network analysis further would bring an
integrative perspective of social interactions and group
dynamics. These approaches should be enriched by the
development of the two types of the relational approach for group
wellbeing. The distinction could be tentative but should be
useful to work on wellbeing AI from a view of social
interactions.
      </p>
      <p>Challenges on Relational Approach and Potential
Ethical Issues
We discuss three types of challenges on designing and
managing wellbeing AI for the human-human social interactions
based on the relational approach. 1) Changes related to
fairness issues of computation and authority from the viewpoint
of different cultural contexts, conflict of interest, and
structure of benefits. 2) Challenges related to the privacy of
human-human interactions from the viewpoint of ownership
and autonomy of communications. 3) Challenges related to
usefulness from the viewpoint of users of accessibility and
safety. These challenges must be overcome for the effective
and successful introduction and management of wellbeing
AI.</p>
      <p>
        Fairness of computation is raised as an important issue in
AI research. Fairness in AI research is composed of three
perspectives: fairness, conflict of interest, and respect of
different communities. First, each social connection within a
group should be fairly considered. Asymmetrical social
connections may cause issues within a group. Next, the
introduction of wellbeing AI by administrators should be fairly
considered for users. Wellbeing AI can be expected by
administrators to enhance engagements of users in workplaces,
social media and games. Such increased engagements have
the potential to deteriorate life satisfaction causing burnout
symptoms in the long term. Long-term wellbeing for users,
then, should be considered. Third, different cultures of
communities should be respected. Perception of wellbeing is
known to differ in different communities and populations
        <xref ref-type="bibr" rid="ref24">(Lai et al. 2013)</xref>
        . This example may reflect individual traits
based on experience, personality, and genetics.
Computation of social connections should not only consider a specific
type of individual traits but also multiple perceptions.
      </p>
      <p>Privacy of human-human interactions is another crucial
issue. Multiple issues have been raised by previous actions
by companies on controlling and using the private data of
users. In this regard, privacy, autonomy, and ownership of
social interactions should be considered. First, excessive
access and storage of private data should not be permissible.
Communications are performed with image, auditory, and
text information but storing, analyzing, and providing to a
third party should depend on the permission of users. Such
actions potentially causing disadvantages to users should
not further be taken. Second, whether actions by wellbeing
AI are excessive should be considered. Such actions may
cause behavioral constraints for users. Such interventions to
corruption of autonomy in groups should not be permissible.
Third, appropriate interventions on social connections
should be considered. Related to autonomy preservation,
some interventions may be permissible depending on group
characteristics, but others not. This is perhaps related to a
discussion of moral agency in AI where what AI agents are
allowed to perform. Members within groups should
determine which type of analysis and interventions is permissible.</p>
      <p>Whether interventions to users are appropriate or not is
critical. One reason is designing wellbeing environments
can be more important than introducing wellbeing AI. For
example, the relationship between employees and wellbeing
is dependent on working environments. In other words, it
might not be important to have such wellbeing AI if the
working environment is not designed to promote wellbeing.
This idea might be aligned with wellbeing in the importance
of game design rather than the importance of introducing
wellbeing AI. Appropriateness of wellbeing should be
considered from usability, understanding, and the public
interest of users. The stability of wellbeing AI is the priority to
be considered. Attempts to have wellbeing AI is still under
exploration. Real applications might not often be welcomed
in social contexts. What factors determine such usability for
users should be investigated. Second, understanding users is
important. Related to usability, the mismatch between users
and applications might be associated with misunderstanding
of users by administrators. Third, a perspective of public
interest is needed. This is a third-party view of wellbeing AI.
Even though users and administrators gain benefits from
applications of wellbeing AI, the relational approach may have
a huge harmful impact on the public interest. Such
appropriateness should be considered too.</p>
      <p>Multiple challenges including three types of perspectives
exist for designing and managing the relational approach of
wellbeing AI since such approach is implicitly under
development. Nonetheless, the relational approach of wellbeing
AI has huge room to benefit our societies.</p>
    </sec>
    <sec id="sec-5">
      <title>Conclusion</title>
      <p>In this paper, we introduced the notion of AI-supported
wellbeing in the era of digital worlds and presented an
overview of the relational approach to promoting positive social
interactions by analyzing and managing human-human
interactions for the introduction of AI-supported wellbeing in
the era of digital worlds. First, we described psychological
research on wellbeing based on personality, genetics, and
behavioral and cognitive interventions, and concluded that
social relationships are crucial for wellbeing. We, then,
identified an unexplored category of wellbeing AI and group
wellbeing. Group wellbeing through telecommunications is
especially critical since the expansion of
telecommunications may cause psychological issues such as distress and
loneliness which are reported during COVID-19.</p>
      <p>By reviewing previous literature of interventions on
social networks with a robot and virtual agents, we further
introduced the relational approach, which analyzes and
mediates human-human interactions with artificial agents such as
chatbots and robot agents. The relational approach mediates
human-human social interactions in the real or digital world
to promote wellbeing and other factors such as team
performance. Finally, we discussed potential challenges of design
and usage of the relational approach in wellbeing AI to
establish its successful support of human social networks.
We shed light on the mediative roles of AI-augmented
agents to benefit human mental health and wellbeing in real
and digital environments. By doing so, we expect a broader
understanding and further development of group wellbeing.</p>
    </sec>
    <sec id="sec-6">
      <title>Acknowledgments</title>
      <p>We acknowledge Toshifumi Sasaki in Osaka University for
discussion.
Research</p>
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