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    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>A Framework for Exploring and Explaining the Ecosystem of Energy efciency and Flexibility</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Amirhossein Gharaie</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Björn Johansson</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Linköping University</institution>
          ,
          <addr-line>Olaus Magnus väg, Linköping, SE-581 83</addr-line>
          ,
          <country country="SE">Sweden</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>In this paper we present a framework that aims at exploring and explaining how an energy efficiency and flexibility ecosystem emerges. The framework builds on two theories, namely information ecology theory and architectural theory of digital innovation. The framework is used in an initial test by using descriptive data from an organization working as an aggregator in the energy market. From the combination of the theories and the initial test using descriptions from the aggregator case and its products and services in the context of energy efficiency and flexibility the potential of the framework is shown. It can be concluded that the framework has a potential to explore and explain the ecosystem of an aggregator regarding energy efficiency and flexibility and by highlighting the four integration tasks; sharing, combining, standardizing, and multi-homing it can guide future development of a platform ecosystem.</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. Introduction</title>
      <p>
        The energy sector and particularly the electric power industry are facing many changes due to
utilization of different digital technologies and emergence of new services for different parts of power
grid system [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. A major challenge is to consider the increase of electricity demand due to growing
electrification and urbanization and at the same time, dealing with limitations in electricity network
capacity to transmit and distribute electricity. This challenge has motivated providing services related
to energy flexibility [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. Particularly, as stated by Karnung and Ramkvist [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ], upgrading and
renovating the electricity transmission network is a considerably time-consuming process in
comparison to solving congestion problem in local network.
      </p>
      <p>
        Energy flexibility is a service which leads to changes in the pattern of electricity consumption due
to the price-based inventive [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] or/and as a response to the peak load of electricity in the grid [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ].
From the challenges it can be claimed that there is a demand for new business models in the electric
power industry. The advent of new business models implies a growing number of actors and even new
actors such as aggregators [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ] resulting in increasing complexities in service, product and business
ecosystems. Since flexibility service can potentially be undertaken by the aggregators, additional to
the importance of them, it can be an incentive to investigate how these services actually could be
beneficial. It is also a question how to actually research this combination of service and product in
order to further develop both understanding and contribution from what could be labeled as an energy
efficiency and flexibility ecosystem. This could be related to development of business models, and
one consequence of business model emergence is the creation of new platforms through which
services can be provided [
        <xref ref-type="bibr" rid="ref7 ref8 ref9">7-9</xref>
        ]. Due to various challenges in studying platforms such as conceptual,
scoping and methodological issues, platforms have become a complex topic to investigate [
        <xref ref-type="bibr" rid="ref10">10</xref>
        ]. In
this paper we present a framework that aims at being useful in exploring and explaining the
emergence and understanding of an energy efficiency and flexibility ecosystem. The practical
usefulness of the developed framework is that it could in the next step be used as input for future
development of services and products in relation to an ecosystem dealing with efficiency and
1Proceedings EGOV-CeDEM-ePart, September 05–07, 2023, Budapest, Hungary
EMAIL: amirhossein.gharaie@liu.se (A.1); bjorn.se.johansson@liu.se (A.2)
ORCID: 0000- 0001- 5049- 6145 (A.1); 0000-0002-3416-4412 (A.2)
flexibilities challenges in the energy system. In this study, the ecosystem is delimited to the
components that are exclusively required for the service provision, and these are provided by energy
sector-related actors.
      </p>
      <p>
        The framework presented builds on two theories: Information ecology theory and architectural
theory of digital innovation and we show how these two theories can be combined. Information
ecology theory by Wang [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ], elaborates on relationships between part and whole in ecosystems. The
architectural theory of digital innovation by Yoo, Henfridsson [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ], on the other hand, deals with the
layered modular architecture of digital technologies, and paves the way to have an architectural
perspective when exploring and explaining an energy efficiency and flexibility ecosystem. This paper
will be proceeded with background information followed by presenting findings from an initial test of
the framework and then concluding remarks and future research related to the framework
      </p>
    </sec>
    <sec id="sec-2">
      <title>2. Background 2.1.</title>
    </sec>
    <sec id="sec-3">
      <title>Power grid transformation and platorm</title>
      <p>
        Over time, power grids have transformed from a centralized generation and transmission model to
a smart grid structure that includes complementary services such as auditing, maintenance, and energy
efficiency [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. This transformation has been driven by the implementation of smart meters [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ], an
increase in distributed energy resources [
        <xref ref-type="bibr" rid="ref14">14</xref>
        ], and market liberalization in some parts of the world [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ].
      </p>
      <p>
        However, due to growing electrification and urbanization, challenges remain in the form of limited
capacity of the grid network and the long process of renovating and upgrading this part [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ]. This has
led to the emergence of new business models and platforms that offer energy efficiency, flexibility,
and trading services [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ]. These platforms are defined in various ways, depending on the context or
application of the studies. For example, Ardolino, Saccani [
        <xref ref-type="bibr" rid="ref15">15</xref>
        ] defined service platforms as seeking to
create a mixture of products and services for efficiency improvement and cost reduction. Similarly,
Idries, Krogstie [
        <xref ref-type="bibr" rid="ref7">7</xref>
        ] drew on different definitions and introduced service platform as a “modular
structure that contains both tangible and intangible resources that ease and facilitate the interaction
between actors and resources (p.4).” Menzel and Teubner [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ] defined a green energy platform as “the
study of digital platform markets that either facilitate the trading of energy from renewable sources or
enable the integration of renewable energy into the energy system” (p. 457).
      </p>
      <p>Table1.
summarizing the platfrm defniifns in energy sectfr</p>
      <sec id="sec-3-1">
        <title>Authfrs</title>
      </sec>
      <sec id="sec-3-2">
        <title>Ardflinf, Saccani [15]</title>
      </sec>
      <sec id="sec-3-3">
        <title>Idries, Krfgsie [[]</title>
      </sec>
      <sec id="sec-3-4">
        <title>Menzel and Teubner [9]</title>
      </sec>
      <sec id="sec-3-5">
        <title>Klfppenburg and</title>
      </sec>
      <sec id="sec-3-6">
        <title>Bfekelf [8]</title>
      </sec>
      <sec id="sec-3-7">
        <title>Cfntext fr applicaifn</title>
      </sec>
      <sec id="sec-3-8">
        <title>Service</title>
      </sec>
      <sec id="sec-3-9">
        <title>Service</title>
      </sec>
      <sec id="sec-3-10">
        <title>Cfmpfnents ff platfrm</title>
      </sec>
      <sec id="sec-3-11">
        <title>Service and prfduct</title>
      </sec>
      <sec id="sec-3-12">
        <title>Business actfrs, service and prfduct</title>
      </sec>
      <sec id="sec-3-13">
        <title>Green energy, marketplace</title>
      </sec>
      <sec id="sec-3-14">
        <title>Prfduct and service</title>
      </sec>
      <sec id="sec-3-15">
        <title>Cfmmunicaifn</title>
      </sec>
      <sec id="sec-3-16">
        <title>Business actfrs, service and prfduct</title>
        <p>
          Kloppenburg and Boekelo [
          <xref ref-type="bibr" rid="ref8">8</xref>
          ] adopted a sociotechnical perspective and defined platforms as
“digital spaces where users can communicate and interact with each other and get (temporary or
permanent) access to products, services, or more broadly ‘resources’ provided by peers or
organizations” (p.68). Ma, Clausen [
          <xref ref-type="bibr" rid="ref16">16</xref>
          ] emphasized the ecosystem aspect of a platform when
studying a specific type of business model in power grids in the digitalization era. As shown in table
1, the constructive components of these platform definitions include service and product, business
actors, or a combination of these three, implying that although platforms create their ecosystem, this
ecosystem can exist at different levels (e.g., service and product level, business level).
        </p>
        <p>Adopting different perspectives could shed light on different angles regarding platforms and
platformization in the energy sector. However, as shown by different research [e.g., 7, 16], issues with
the ecosystem surrounding the platforms in the energy sector and the integration of components of
platforms into ecosystems needs to be investigated. In other words, it is not clear how a combination
of different components encompassing products and services provided by different actors which
create a platform led to emergence of a business ecosystem.</p>
        <p>Therefore, to facilitate the understanding of the ecosystem emergence, we aim to suggest a
framework to explore and explain how the energy efficiency and flexibility ecosystem emerges from
the components of its platform in the product and service level. Having this in mind, the background
will proceed with an elaboration on the suggested theories that build up the framework.
2.2.</p>
      </sec>
    </sec>
    <sec id="sec-4">
      <title>Information ecology theory</title>
      <p>
        Wang [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] employs the information ecology theory to explain how the relationships among actors
involved in digital innovation mirror ecological ecosystems. Information ecology theory aims to
explain the part-whole imbalance and specify the role of digital technology in an ecosystem.
Partwhole imbalance means focusing on actors and their actions and relationships and forgetting the
ecosystem as a whole. This imbalance undermines the interaction between parts and the whole
ecosystem.
      </p>
      <p>
        According to Wang [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] the digital innovation ecosystem is comprised of loosely connected
actors, including individuals and organizations, working together to develop and implement
innovations using digital technologies. The holon concept [
        <xref ref-type="bibr" rid="ref17">17</xref>
        ] is used to describe the dual nature of
the elements of an ecosystem, which can act as both parts and wholes simultaneously. To explain the
emergence of a business ecosystem from its subordinates, Wang [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] proposes four tasks: sharing,
combining, standardizing, and multi-homing. Sharing refers to intra and inter circulation of data,
knowledge, information or any other required sources essential for the survival of the ecosystem
among the actors. Combining implies the process in which different elements of actors mix with one
another. Standardizing refers to standards followed by the actors, de facto or de jure [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ].
Multihoming is observed when an actor is present in more than one ecosystem [
        <xref ref-type="bibr" rid="ref18">18</xref>
        ]. For example, the
presence of software developers in iOS and Android ecosystem [19] shows that actors do not
necessarily provide services to only one ecosystem. This study assumes the components in the service
and product level as parts and the case organization ecosystem for energy efficiency and flexibility as
a whole. Utilizing this theory and the incorporated tasks help to understand the ecosystem emergence
from the components in the service and product level.
      </p>
      <p>2.3.</p>
    </sec>
    <sec id="sec-5">
      <title>Architectural theory of digital innovation</title>
      <p>
        Although in the previous section, four tasks for the emergence of an ecosystem [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] were
explained, the way these tasks can be performed among the actors is not fully answered. To do so, we
suggest adopting the layered modular architecture of digital innovation theory [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ]. We do so in order
to more clearly explore and explain how different integration tasks are carried out. Moreover, this
theory is compatible with architectural definition of platform since platforms are considered as the
instantiation of layered modular architecture [20]. In other words, digital platforms possess layered
and modular technology architectures, which operate within an ecosystem [21]. These platforms have
the ability to orchestrate technological components to promote co-innovation and collaborate among
various ecosystem actors [21]. Therefore, our framework is able to explain integration tasks through
the interaction of product and service components in the ecosystem. Yoo, Henfridsson [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ]
synthesized the layered architecture of digital technology [22] and the modular architecture of
physical products [23] to propose a new organizing logic of digital innovation. The proposed
architectural theory comprises four layers: device, network, service, and content. The device layer
contains machinery and logical capabilities, the network layer refers to communication components of
digital technologies, the service layer deals with application functionality, and the content layer
includes various data and graphical elements for users. Modularity is the degree to which a product is
decomposed into its constructive entities [23]. The combination of layering and modularity replaces
the top-down design logic of a product with a bottom-up logic [24, 25]. The bottom layer of the stack
(i.e., device layer) is a relatively stable core that is not easily changeable, while the upper layers of the
stack (i.e., service and content) are the periphery layers that developers can frequently change through
data manipulation [26]. This architecture allows a separation between hardware and software,
enabling digital and physical components to be mixed in different ways [27]. Our framework suggests
exploring and explaining energy efficiency and flexibility ecosystem by adopting a sociotechnical
definition [
        <xref ref-type="bibr" rid="ref10">10</xref>
        ]. It describes a platform as technical elements including software and hardware
distributed in different layers of platform architecture and associated organizational processes and
standards. It does so among ecosystem actors in the business level of holarchy that enable the
provision of energy efficiency and flexibility. In this definition, hardware and software make up the
architecture of platform [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ] which are present on the service and product level of holarchy.
Organizational processes and standards respectively reflect the business actors in the business level of
holarchy [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ]. Thus, Information ecology comprises the social and architectural theory of digital
innovation elucidates the technical part of the definition.
      </p>
    </sec>
    <sec id="sec-6">
      <title>3. Method</title>
      <p>The aim of this paper is to present a framework that could be used to explore and explain an
energy efficiency and flexibility ecosystem. This study started with the reviewing of the literature of
digital platform in energy sector and the ecosystem of energy flexibility. As shown in the literature,
due to high modularity of energy flexibility and defining the platform in different level of analysis
including product, service and business levels, two theories were selected to serve this study as a lens
for data collection and analysis. These two theories are information ecology theory and architectural
theory of digital innovation. The Information ecology theory provided us with the following four
tasks: sharing, combining, standardizing and multi-homing. While the architectural theory of digital
innovation provided us with the perspective of layering (layered artefacts) and modularity.</p>
      <p>
        To execute a first test, different companies related to the context of the research were identified.
The initial selection of companies was delimited to the energy efficiency and flexibility services
directly and indirectly associated with the single households. For finding an initial case which suit the
ambition of this study, two resources were used: Färegård and Miletic [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] by introducing the actors
(aggregators) and their role in energy efficiency and flexibility and Crunchbase.com by providing the
search and filtration options for searching organizations. One specific company in Sweden emerged as
a suitable candidate for this study among several potential aggregators. This company was chosen
because it offers a diverse range of services and products (as presented in table 2), which aligns well
with our research framework. Additionally, compared to similar companies, this organization had a
higher level of data accessibility. Finally, considering the feasibility of establishing communication
and the potential for ongoing collaboration, we decided to select this company as our case
organization. Due to privacy concerns regarding the next stages of our research with the case
organization, the name of the company is anonymized. Therefore, we will refer to this company as
Alfa throughout this paper.
      </p>
      <p>Upon selection of the case organization, the necessary data was collected to test the proposed
framework. This data comprised of the company’s webpage and related documents, which detailed
the implementation of services and products to facilitate efficiency and flexibility. Additionally, 20
documents from Svenskakraftnät [28] (TSO) webpage were collected to supplement the data,
providing insight into the structure of the Swedish flexibility market and the ecosystem actors
involved in providing flexibility services. To analyze the data, this study employed document
qualitative analysis approach [29] to identify the actors involved and their respective products and
services, thus shaping the service and product level of the holarchy as presented in Figure 2.
Subsequently, each component at the service and product level was analyzed against the layered
modular architecture framework to identify the constructive elements of the energy efficiency and
flexibility platform (Figure 1).</p>
      <p>analyzing prfduct and service level cfmpfnents against the layers ff platfrm
After establishing the roles of each service and product component in integration tasks, this study
further explained each task by utilizing different layers of the layered modular architecture of digital
technology.</p>
      <p>3.1.</p>
    </sec>
    <sec id="sec-7">
      <title>Case organization</title>
      <p>Alfa is a Swedish-based company which is a developer, manufacturer and seller of products
(hardware and software) and services for energy efficiency and flexibility. The service and product
scope of the company is shown in table 2. The service and products vary from diverse types of
electricity consumers including single family houses (service type 1, service type 2), villas and
apartments (service type 3, service type 4) to different power grid actors including electricity
suppliers, distribution system operators (DSO), transmission system operators (TSO), balance
responsibility parties (BRP) and district heating network owners (service type 4, service type 5).</p>
      <p>This company shifts consumers' consumption by providing smart thermostats for controlling the
heating system of buildings based on the consumers’ preferences (ideal internal temperature), building
energy efficiency, and electricity prices. The demand peak in the grid is not considered in the energy
optimization’ equation as long as the related services (e.g., service type 5) to the energy companies
are not provided and required agreements are not made with DSOs. Therefore, by controlling the heat
pumps’ thermostats, Alfa provides the cheapest electricity for households and simultaneously helps
grid actors to reduce the potential congestion in the power grid by controlling the households’
consumptions on demand.</p>
    </sec>
    <sec id="sec-8">
      <title>4. Preliminary fndings</title>
      <p>
        This study, in line with holon and holarchy-components, shows a dual behavior as a part and a
whole [
        <xref ref-type="bibr" rid="ref17">17</xref>
        ] and delineates that the components in the product and service level, despite having their
individuality, are parts of the Alfa business ecosystem as a whole. As shown in Figure 2, each of the
actors at the business ecosystem level has different ecosystems for specific purposes. The Alfa
ecosystem is only one of the ecosystems constituted by a collaboration of different actors for the
purpose of energy efficiency and flexibility provision. Each part of the product and service level,
depicted by the layered modular architecture framework, shows how these pieces together create the
foundation for the Alfa energy efficiency and flexibility ecosystem. Every integration task comprises
different elements of the modular architecture framework.
      </p>
      <p>Each integration task - sharing, combining, standardizing and multi-homing- will be explained by
the help of the dimensions of layered modular architecture as follows:
4.1.</p>
    </sec>
    <sec id="sec-9">
      <title>Sharing</title>
      <p>
        Sharing in product and service level is observed in device and network of layered modular digital
technologies. The most common device in this ecosystem includes smart meters, depositors,
controller, gateway and heat pumps. Sharing by these devices refers to the presence of required device
to enable the service provision for Alfa. The mentioned components need to be shared among the
users so that they can benefit from energy optimization. However, important to state is that these
devices are not provided by Alfa. Therefore, the required devices such as smear meters and
heatpumps formed the infrastructure of flexibility ecosystem were constructed prior to creation of
such services by other actors. In the network layer, sharing means that data should be transmitted
between different technological components such as depositor, controller and gateway. For example,
Alfa should be connected to the modem with a network socket (ethernet) and since the sensors (i.e.,
depositors) are wireless, they communicate with their own radio signals [30]. In a broader perspective,
when providing the flexibility services, both suppliers and the consumers should be connected closely
with each other implying that the flexibility should embody a solution that shift the consumption peak
[
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] and thereby be a benefit for power grid actors and simultaneously manage to take the preference of
the consumers (e.g., indoor temperature) into consideration for the electricity optimization. In this
situation, communication between technological components on the consumer side (i.e., service type
1 and service type 2) and the electricity market actors (e.g., suppliers) is critical. This communication
is possible only if the (near) real time information sharing task through the network layer happens.
      </p>
      <p>In sharing mechanism, all ecosystem actors are involved in device and network layer. Thus, the
data transferred among the technological components needs to be accessible for the actors whose
function depends on that data [31].</p>
      <p>4.2.</p>
    </sec>
    <sec id="sec-10">
      <title>Combining</title>
      <p>
        Combining as defined before refers to mixing various elements from different actors together. In
the product and service level, depending on the requested service, different elements should work
together. Combining can be observed in all layers since this is essential if a service should be able to
deliver the expected value. In the device layer, combing refers to the ability of the device to interact
with each other physically. For instance, Alfa takes the physical compatibility of thermostat controller
with heat pumps. It might be the case that this compatibility is not met, and providing services needs
further customization. Combining the network level represents the process in which the sensorial data
is aggregated and transfer to the service layer via the communication protocols [32]. These protocols
are set of rules that must be followed when exchanging information between different entities [33].
Wang [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] explained how the combining task is a programming attribute of the digital technology
[34, 35] due to the possibility for applying application programming interfaces (APIs) in platforms:
“in order to become a platform, a software program—or a website—needs to provide an interface that
allows for its (re)programming: an API” [34]. Alfa provides open APIs that enable third parties to use
the sensorial data for different purposes [36] that basically make the development of various services
possible [37-39].
      </p>
      <p>It seems the role of APIs in developing and expanding ecosystems is prominent since they
facilitate the creation of new applications [40]. Providing the APIs creates the opportunity for
developers to build new services or integration of apps. APIs in this scenario connect the device layer
of the platform to the service layer where other organizations, including other aggregators, can offer
services to consumers through the devices provided by Alfa. Therefore, combining at the network
layer is closely related to service layer. In network layer, additional to the importance of sharing the
real time data, the way this data from different components combine to deliver a service needs to be
noticed. In the service layer, the success of energy efficiency and flexibility will be materialized when
the services both for the grid actors such as DSOs and the consumer side are appreciated. It means
that implementation of only service type 1 for consumers or service type 5 for the grid side actors
alone cannot result in electricity peak management and consequently flexibility services. Having
inadequate number of consumers using service type 1, or the lack of grid actors’ cooperation (service
type 5 service) means that the services will be restricted to the consumers only for energy efficiency
and cost saving purposes.</p>
      <p>Finally, the combining task is reflected in content layer when the interface corresponding to other
changes is modified. For instance, when service type 2 is purchased as an add on service for service
type 1, the appearance of the mobile app changes accordingly in the user page which implies the
changes of the content following the service updates. The interface is the outcome of combining all
components in three mentioned layers.</p>
      <p>It is interpreted that combing task make the ecosystem orchestration possible. In this task, the role
of Alfa in the emergence of flexibility ecosystem is more than other actors since this company offer
the final value to the customers.</p>
      <p>4.3.</p>
    </sec>
    <sec id="sec-11">
      <title>Standardizing</title>
      <p>
        Standardizing is observed in device layer when the essential condition of interoperability is in
place, and it is then possible to use Alfa services from the different components. According to the
Alfa website, service type 1 and service type 2 are almost compatible with all smart meters. In fact,
the smart meters should follow minimum functional requirements defined by Swedish Energy
Markets Inspectorate (Ei) when they are installed by different DSOs [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ]. Thus, these requirements
act as the standards for the meter and that is why Alfa can build other components and related services
on meters. Another sign of standardizing can be seen in the heat pumps provided by different
manufacturers. One requirement for Alfa to be able to provide services to consumers is that the heat
pumps should function with an external thermostat. However, even if it seems that many of the types
and the brands are compatible with Alfa service not all types are compatible at the moment.
Standardizing makes the foundation for combining tasks due to reducing the customization and
expediting the service provision for households.
      </p>
      <p>In the network layer, the salient responsibility of standardizing in device and network is on Alfa to
make the components of the ecosystem interoperable. For instance, Alfa delineates that service type 1
public API supports JSON format via HTTP. Defining the format of APIs allows developers to
incorporate encoding and decoding functionality into their application code. This ensures that data is
appropriately structured when transmitted and received through the API.</p>
      <p>4.4.</p>
    </sec>
    <sec id="sec-12">
      <title>Multi-homing</title>
      <p>
        Multi-homing occurs across ecosystems [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ] due to the actors' strategy to be present in more than
one ecosystem. In our case, multi-homing happens when Alfa makes the heat pumps a resource of
flexibility provision. By doing so, heat pumps become part of the flexibility ecosystem despite the
fact they were never been used in this way before Alfa. Multi-homing in this scenario is observed in
the device and network layer since a physical component is added to the flexibility ecosystem, which
is a tool for data transferring between different components of the flexibility ecosystem. Similarly,
another example is smart meters, which originally belonged to the energy provision and billing
ecosystem under the control of DSOs, TSOs, and suppliers. However, they also have applications in
the flexibility ecosystem. In other words, smart meters were initially designed to transmit
consumption data to grid actors, but by utilizing them to provide flexibility services, Alfa enables
them to serve a new service for the new ecosystem.
      </p>
    </sec>
    <sec id="sec-13">
      <title>5. Concluding remarks and future research</title>
      <p>The preliminary findings of the initial test of the framework show that combining is one of the
critical tasks that seems to be more significant when it comes to the creation of an energy efficiency
and flexibility ecosystem. Although we admit that it might be too early at this stage of research to
prioritize importance of the tasks, it has been observed that the involvement of all elements of
platform architecture, including device, network, service, and content in combining task, can signify
the importance of it. Standardizing, sharing, and multihoming together seems essential in parallel to
combining as they contribute to involving all layers of platform architecture in specific ways.
Additionally, the device and network layers presented in all tasks depict the importance of these two
ecosystem parts that need to be considered in power grids. It means the physical components (e.g.,
smart meters, sensors, heat pumps) and their interaction with one another at the product and service
level and, at the same time, among associated organizations at the business level, play a crucial role in
the formation of energy efficiency and flexibility ecosystem. Additionally, Alfa shows a different
degree of dependence and independence in different tasks. For example, in the combining task, Alfa
shows more independence to orchestrate the flexibility ecosystem and connect both the demand and
supply sides of the grid. In contrast, in the sharing task, more dependence on other actors, such as
DSOs or heating system companies, is observed since they provide the essential infrastructure that
enables Alfa to create such a platform. Understanding this interdependence in different tasks helps to
design a guideline within which ecosystem actors can collaborate with each other with the least
conflict of interest [41].</p>
      <p>The study's findings suggest that Alfa's services are not solely intended for households but also
target consumers and producers in the energy sector. Specifically, the flexibility services offered by
Alfa aim to address grid congestion while satisfying household preferences for temperature and
electricity prices. Effective implementation of such services requires collaboration between
households and power grid actors with Alfa. Our study utilized case organization and its products and
services to demonstrate how sharing, combining, standardizing, and multi-homing tasks facilitate the
emergence of an ecosystem.</p>
      <p>We propose future research utilizing primary data collected from interviews to further explore and
explain integration tasks and their implications. Additionally, it is of interest to investigate how this
platform reforms the interaction between supply and demand side of power grids and what potential
conflict might be observed among ecosystem actors.</p>
    </sec>
    <sec id="sec-14">
      <title>6. Acknowledgement</title>
      <p>This work has been conducted within the program “Resistance and Effect – on the smart grid for
the many people” funded by the Kamprad Family Foundation.</p>
    </sec>
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