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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Exploring socio-technical challenges in patient self- monitoring: a qualitative case study</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Oskar Tengblad</string-name>
          <email>oskar.tengblad@hotmail.com</email>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Helena Vallo Hult</string-name>
          <email>helena.vallo-hult@hv.se</email>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>NU Hospital Group, Region Västra Götaland</institution>
          ,
          <addr-line>Trollhättan</addr-line>
          ,
          <country country="SE">Sweden</country>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>University West, School of Business</institution>
          ,
          <addr-line>Economics and IT, Trollhättan</addr-line>
          ,
          <country country="SE">Sweden</country>
        </aff>
      </contrib-group>
      <pub-date>
        <year>2006</year>
      </pub-date>
      <volume>3</volume>
      <issue>2</issue>
      <fpage>1</fpage>
      <lpage>17</lpage>
      <abstract>
        <p>Current demographic trends, characterized by an aging population and the prevalence of chronic illnesses, pose significant challenges for healthcare in Sweden and globally. Digital health, including patient self-monitoring of health data, is acknowledged as a promising approach to address these issues. However, self-monitoring also presents various socio-technical challenges from the perspective of healthcare professionals, as the integration of technology influences work tasks, professional roles, and clinical interactions. This case study examines the introduction of self-monitoring within the Swedish healthcare context, specifically focusing on the role of digitalization coordinators and their perceptions and insights regarding the integration of self-monitoring into daily clinical practice. The study identifies critical challenges and suggests solutions. First, it highlights the impact of selfmonitoring on professional identity and patient interactions, emphasizing that balancing technology and personal contact is essential to ensure quality care and patient outcomes. Secondly, it also addresses issues related to perceived complexity, resistance to technology, and resistance to change, emphasizing the importance of education and stakeholder engagement to facilitate awareness, enhance staff's technological proficiency, and improve healthcare outcomes. In conclusion, findings from this study contribute to understanding the implementation of self-monitoring in Swedish healthcare and highlight the importance of preserving the human element in healthcare while leveraging the benefits of technology.</p>
      </abstract>
      <kwd-group>
        <kwd>Healthcare</kwd>
        <kwd>digitalization</kwd>
        <kwd>self-monitoring</kwd>
        <kwd>socio-technical perspective</kwd>
        <kwd>case study 1</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. Introduction</title>
      <p>
        The digital transformation of healthcare refers to digital technology changes that can benefit both
society and healthcare [
        <xref ref-type="bibr" rid="ref1 ref2">1, 2</xref>
        ] and is, to a large extent, socio-technical [
        <xref ref-type="bibr" rid="ref3 ref4 ref5">3-5</xref>
        ]. Digital health is a
change within the healthcare sector that creates opportunities for digital transformation and
integration between business units, processes, routines, and capacity. This, in turn, leads to a
reevaluation of healthcare management and delivery [
        <xref ref-type="bibr" rid="ref6 ref7">6, 7</xref>
        ]. From technical, cultural, and social
perspectives, digital health is considered one of the most significant innovations in healthcare [
        <xref ref-type="bibr" rid="ref1 ref2 ref8">1,
2, 8</xref>
        ], aiming to address the challenges brought about by 21st-century socio-economic changes [
        <xref ref-type="bibr" rid="ref1 ref10 ref2 ref9">1,
2, 9, 10</xref>
        ]. These challenges include increased demands on healthcare, an aging population,
increased mobility among citizens, the need to handle large amounts of information, global
competitiveness, and improved provision of healthcare [
        <xref ref-type="bibr" rid="ref1 ref10 ref9">1, 9, 10</xref>
        ]. Additionally, digital health can
transform the health professional-patient relationship, impacting communication and individual
behavior [
        <xref ref-type="bibr" rid="ref11 ref6">6, 11</xref>
        ].
      </p>
      <p>
        Organizations, particularly within the public sector, such as healthcare, are increasingly
examining the prospects afforded by innovative digital health services, such as remote care
through self-monitoring, to support patients digitally in their homes [
        <xref ref-type="bibr" rid="ref12 ref13">12, 13</xref>
        ]. Self-monitoring
includes interactive and non-interactive monitoring of signs and symptoms, fall prevention,
0009-0000-2192-5756 (O. Tengblad); 0000-0002-0493-8974 (H. Vallo Hult)
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      </p>
      <p>Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).</p>
      <p>
        CEUR Workshop Proceedings (CEUR-WS.org)
safety, and maintenance of physical and mental health [
        <xref ref-type="bibr" rid="ref13 ref14">13, 14</xref>
        ]. It can potentially improve clinical
and patient-reported outcomes while ensuring cost savings for the healthcare system despite
challenges with adopting digital transformation technologies in the public sector [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ]. However,
there is a lack of evidence of increased patient benefit from self-monitoring, and the question
remains whether it provides equivalent results to conventional care, as well as if there are risks
involved [
        <xref ref-type="bibr" rid="ref15">15</xref>
        ]. Furthermore, although digital health has been identified as a fundamental
approach to rethinking healthcare, it is still only in its infancy. Most organizations have not yet
taken steps to take advantage of this type of digital technology, and introducing digital health in
the form of self-monitoring is described as being met with barriers [
        <xref ref-type="bibr" rid="ref6 ref8">6, 8</xref>
        ].
      </p>
      <p>
        Considering the need for more empirical data on digital health, especially from the
perspective of its adoption and implementation by clinicians [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ], as well as shortcomings in
introducing self-monitoring in healthcare, which requires coordination and communication
between actors [
        <xref ref-type="bibr" rid="ref16">16</xref>
        ], this qualitative case study examines the introduction of self-monitoring
within the Swedish healthcare context, specifically focusing on the role of digitalization
coordinators. Through capturing and analyzing narratives on the use of self-monitoring in daily
activities, we aim to provide insights and a better understanding of experiences and perceptions
as well as described needs regarding the implementation of self-monitoring in Swedish
healthcare from the perspective of digitalization coordinators. The research question is: What are
digitalization coordinators' perceptions, experiences and described needs related to the
introduction of self-monitoring?
      </p>
    </sec>
    <sec id="sec-2">
      <title>2. Related work</title>
      <p>
        Prior research highlights that designing, using, and managing healthcare information systems
involves complex, dynamic, and socio-technical challenges [
        <xref ref-type="bibr" rid="ref17 ref4 ref5">4, 5, 17</xref>
        ]. Digital health aims to bridge
the growing gap between healthcare providers' needs and patients' demands. The need to reduce
the burden and costs of care delivery is juxtaposed with the requirement for high-quality
interventions, accessible care, personalized services based on tailored approaches to clinical
conditions, transparency, and more control over general healthcare [
        <xref ref-type="bibr" rid="ref6 ref7">6, 7</xref>
        ]. Digital health allows
healthcare providers and patients to exchange information and data remotely to support the
diagnosis and treatment of medical conditions [
        <xref ref-type="bibr" rid="ref6 ref8">6, 8</xref>
        ]. 'Self-monitoring' is the process of obtaining
information and regularly observing and measuring (i.e. recording) one's behavior, cognition, and
mood to proactively implement self-management. This way, patients can objectively recognize
their symptoms or physical sensations and strengthen their behavior [
        <xref ref-type="bibr" rid="ref13 ref14">13, 14</xref>
        ]. Projects, pilots,
and the introduction of solutions for self-monitoring of chronic diseases are now taking place in
several parts of the country. While development was previously driven by enthusiasts, the work
is now included in strategic development plans, linked to a shift towards patient-centered care,
with greater patient involvement and increased collaboration between hospital care, primary
care, and municipal healthcare [
        <xref ref-type="bibr" rid="ref18">18</xref>
        ].
      </p>
      <p>
        Increasing patients' awareness and ability to manage their illnesses requires their
involvement in health monitoring [
        <xref ref-type="bibr" rid="ref1 ref14 ref2 ref8">1, 2, 8, 14</xref>
        ]. Significant changes in healthcare practices can be
achieved through increased utilization of consumer health technologies and various wearables,
such as mobile health apps for self-care and symptom tracking. As highlighted in previous
research, patient-generated health data (PGHD) fosters increased engagement and
understanding by enabling patients to manage their health through data transparency and
accessibility [
        <xref ref-type="bibr" rid="ref11 ref19 ref20">11, 19, 20</xref>
        ]. Despite the benefits and potential, there are barriers to implementing
and integrating digital health solutions in healthcare organizations [
        <xref ref-type="bibr" rid="ref1 ref8">1, 8</xref>
        ].
      </p>
      <p>
        Self-monitoring, including interactive and non-interactive monitoring of signs and
symptoms, prevention of falls, safety, and maintenance of physical and mental health [
        <xref ref-type="bibr" rid="ref13 ref14">13, 14</xref>
        ], has
demonstrated and shows the potential to improve clinical and patient-reported outcomes and
ensure cost reductions for the healthcare system [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ]. Patient-driven self-management has
mainly been designed as small pilot projects with the potential to overcome existing barriers and
present feasible solutions to provide care that would otherwise not be provided [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ].
Selfmonitoring enables remote care that collects and integrates patient data outside of the traditional
healthcare setting and can, therefore, provide an alternative or complement to conventional care
with potential social and economic value for both patients and providers [
        <xref ref-type="bibr" rid="ref16">16</xref>
        ]. Caregivers can
follow several patients simultaneously, monitor their vital signs and report on their symptoms,
provide educational materials promoting health and self-care, and customize care to better meet
patients’ needs. In return, patients can receive care in a more comfortable and familiar setting
and avoid exposure to unnecessary risks and psychological distress [
        <xref ref-type="bibr" rid="ref16">16</xref>
        ].
      </p>
      <p>
        Several studies highlight data quality and interpretation of data as issues of concern related
to self-monitoring [
        <xref ref-type="bibr" rid="ref21 ref22">21, 22</xref>
        ]. Variations in patients' ability to accurately use measurement tools
and follow instructions for conducting precise measurements can affect data quality [
        <xref ref-type="bibr" rid="ref21 ref22">21, 22</xref>
        ].
Individual differences in the interpretation of measurement results can lead to inaccurate or
unclear reported data, and there may be situations where patients incorrectly report or
misinterpret their symptoms and health conditions, further increasing the uncertainty in the
measurement results [
        <xref ref-type="bibr" rid="ref21 ref23">21, 23</xref>
        ]. Additional challenges regarding the quality of the same data are
the reliability and proper calibration of the measurement instruments used [
        <xref ref-type="bibr" rid="ref21 ref23">21, 23</xref>
        ]. Technical
errors or incorrect calibration of measurement tools can result in inaccurate measurement
results, which can affect the assessment and treatment of the patient [
        <xref ref-type="bibr" rid="ref21">21</xref>
        ]. Additionally, research
highlights that implementing new care models follows the same challenges as implementing
digital health, such as perceived usability or interaction with the new model [
        <xref ref-type="bibr" rid="ref24">24</xref>
        ]. The
implementation of self-monitoring follows healthcare provider-related barriers, suggesting that
further research is needed to better explore the underlying factors contributing to these
challenges and to gain a deeper understanding of how these broad barriers are experienced
explicitly by the involved healthcare professionals [
        <xref ref-type="bibr" rid="ref25">25</xref>
        ].
      </p>
    </sec>
    <sec id="sec-3">
      <title>3. Research approach</title>
      <p>In this case study, a qualitative approach was used to examine experiences, perceptions, and
needs regarding self-monitoring from the perspective of digitalization coordinators in a Swedish
healthcare context. The digitalization coordinators represent all clinics and medical departments
and play a central role in preparing for and implementing digital healthcare initiatives in the
hospital. As such, they make up a relevant group for the purpose of this study. The coordinator
serves as the point of contact with the project and participates in networking activities with other
coordinators. The responsibility also includes keeping updated on the development of digital
health, planning and organizing the implementation and training at a local level, working with
change management, and keeping the organization informed about ongoing activities.</p>
      <p>
        The study is based on ten individual semi-structured interviews. It is linked to ongoing
development work on digital health at one of the larger hospitals in the region. The
semistructured interview form was chosen as it enables a broader understanding of thoughts and
experiences regarding the introduction of self-monitoring. Semi-structured interviews allow
informants to talk freely on a given topic, where the interviewer is responsive and listens actively
to ask relevant follow-up questions, and new information and new perspectives can thus be
brought up [
        <xref ref-type="bibr" rid="ref26">26</xref>
        ].
      </p>
      <p>
        An invitation e-mail was sent to the participants, describing the purpose and objectives of
the study. Ten digitalization coordinators agreed to participate (see Table 1). All informants hold
the position of digitalization coordinators, but they have different prior experiences with the
introduction of digital health projects and self-monitoring. What they have in common is that,
upon their appointment as digitalization coordinators, none of them had backgrounds in
informatics or communication from higher education. The recruitment of new interview
participants ceased when no further information was identified in the interviews, indicating data
saturation [
        <xref ref-type="bibr" rid="ref26">26</xref>
        ]. Participants received written and oral information about the study and were
included after informed consent. The interviews lasted 45-60 minutes, and the interview
participants were interviewed individually in Swedish. The transcription of the recorded
interviews was done verbatim within 24 hours of the end of the interview. The transcription of
the recorded interviews was later translated into English.
      </p>
      <p>
        Before conducting the semi-structured interviews, an interview guide with several open
questions was developed. The design of the interview guide started with broad and more abstract
questions on digitalization in healthcare in general, while towards the end of the interview, the
questions targeted self-monitoring in specific. Thematic analysis was used to identify and
describe themes in the collected empirical data [
        <xref ref-type="bibr" rid="ref26">26, 27</xref>
        ]. The transcripts from the interviews were
coded, and the implementation of the coding led to the division of the transcript into different
parts that represent different themes or topics. First, the main themes identified in the material
were assigned a color, with the ultimate goal of dividing the text into parts for further analysis. In
the next step, possible links and connections between concepts and how concepts are varied in
terms of the informants' characteristics and experiences were examined [27].
      </p>
    </sec>
    <sec id="sec-4">
      <title>4. Results</title>
      <p>The results are presented based on key themes that emerged from the analysis. These themes
summarize the perceived advantages, disadvantages, challenges, and needs related to
selfmonitoring from the perspective of digitalization coordinators. Each theme is presented and
elaborated upon below, with illustrative quotes from the interviews.</p>
      <sec id="sec-4-1">
        <title>4.1 Perceived advantages of self-monitoring</title>
        <p>One of the primary advantages described by the informants regarding self-monitoring is that
healthcare professionals do not need to make physical visits to monitor patients' health. This was
mentioned as particularly beneficial for patients who may initially feel uncomfortable having
unfamiliar individuals in their home environment. The informants describe that introducing
selfmonitoring in healthcare can reduce the need for frequent physical visits; instead of coming into
the hospital or health center for every minor change or control, the patients can regularly report
their measurements. By avoiding the need for in-person visits, self-monitoring reduces the
burden on both healthcare professionals and patients:
"If you think of benefits, I think partly that you can follow up with the patient more often, or
if you think like that, it is more convenient for the patient to be able to avoid having to go to
the clinic and make an appointment and maybe leave work” (Informant C)</p>
        <p>The informants described that the reduced burden on healthcare staff and reduced need to
make appointments for face-to-face visits can lead to shorter waiting times, increased availability,
and improved quality of care for patients requiring immediate attention or treatment: “Then you
can take in more patients instead of having two patients in progress, so maybe you can have eight"
(Informant D). However, they also emphasized that self-monitoring cannot replace all physical
care and medical assessment. Some conditions and treatments still require direct physical
encounters and medical examination by healthcare professionals.</p>
        <p>"[Self-monitoring] is not the solution for everyone, but if it can free up that amount of time
and resources, then we will actually have time for those who really need to be in the hospital"
(Informant C)</p>
      </sec>
      <sec id="sec-4-2">
        <title>4.2 Perceived disadvantages of self-monitoring</title>
        <p>While the informants agreed on the advantages of self-monitoring as an effective digital
healthcare tool to save time for healthcare professionals, they described potential challenges
regarding the reliability and accuracy of the data collected, which was perceived as a significant
potential disadvantage. They gave specific examples of factors affecting the quality of
selfmonitoring data, such as the variation in patients' ability to correctly use measurement tools and
follow instructions to take accurate measurements. Individual differences in the ability to
interpret measurement results can also lead to inaccurate or unclear reported data.
"Then there is a risk that the values are not correct" (Informant H)
"But the disadvantage is that the patient has to be able to handle the technical device, etc.
yes, the disadvantage is the guarantee that the information is really transferred so that there
is no loss of information just because it has taken place in the home environment"
(Informant A)</p>
        <p>There may be situations where patients incorrectly report or misinterpret their symptoms
and health conditions, which may further contribute to uncertainty regarding the quality of
measurement results. In addition, another aspect mentioned regarding the impact on the quality
of self-monitoring data is the reliability and correct calibration of the measuring instruments
used. Technical errors or incorrect calibration of measuring tools can lead to inaccurate
measurement results, which can affect the assessment and treatment of the patient.</p>
      </sec>
      <sec id="sec-4-3">
        <title>4.3 Challenges and needs regarding the implementation of self-monitoring</title>
        <p>The informants described the introduction of self-monitoring as facing the same challenges as
many other digital health projects, often about resistance to technology and change from the
healthcare professionals. Informants explained that one of the reasons for the resistance is that
many healthcare professionals have chosen the profession because they want to work with
people. Introducing technology that replaces human contact can, therefore, be seen as a threat to
their professional identity and beliefs about what is important in healthcare.</p>
        <p>"So, a lot of [employees] see it as taking away their basic profession [...] So, you change the
task to something that is not in parity with what they had a picture of when they were
studying" (Informant F)</p>
        <p>Another common challenge addressed in the interviews is that healthcare professionals tend
to be technology-shy and uncomfortable using digital tools. Introducing self-monitoring can,
therefore, lead to anxiety and uncertainty, along with a sense of threat to their professional
identity. Further challenges described by informants are that people generally do not like change.
All informants provided that convincing health professionals of something they do not believe in
or are unsure of is challenging. Additionally, informants commented on the COVID-19 pandemic
as a catalyst for the introduction of digital healthcare tools. At the same time, the pandemic has
also led to a paradoxical situation where a coercive force is not based on an external force, and a
pandemic is considered too authoritarian.</p>
        <p>"We have made a big leap forward when it comes to [digital healthcare tools] because we
have been forced to do otherwise, as I mentioned, so there is resistance among healthcare
staff to make these changes"(informant B)</p>
        <p>Despite the challenges that can arise with the introduction of self-monitoring in healthcare,
informants shared a positive attitude. They especially noted that the difficulties associated with
self-monitoring were less significant than those encountered when introducing other digital tools
in healthcare. The explanation for this positive attitude is that self-monitoring is, to some extent,
based on already established and familiar technologies. The informants also commented that
introducing self-monitoring can be a gradual process, where healthcare professionals gradually
become accustomed to using self-monitoring. This can give people time to adapt to the new
routine.</p>
        <p>"There is resistance from healthcare professionals, but you need to get around this by
building up a positive image of how this benefits the patient. What this benefits you because
then it will fall on more and more so it will be like a snowball effect [...] [employees] building
up a positive image is very important" (informant E)</p>
        <p>They also stated that in dealing with staff who have shown resistance to the introduction, it
is important to listen to their concerns and understand their position. It was seen as crucial to
focus on increasing understanding and awareness of the new healthcare technology and
providing sufficient information and education so that people can make informed decisions. This,
in turn, can also reduce resistance since it can help identify the reasons for their resistance and
thus make it easier to work with them. Showing self-monitoring's positive effects and benefits
can help create a positive attitude. However, challenges can also arise from engaging some staff
and using them as 'ambassadors.’ If there is no one in a department to act as an ambassador, it
can be not easy to convince staff of the benefits of the new healthcare technology.</p>
      </sec>
    </sec>
    <sec id="sec-5">
      <title>5. Discussion</title>
      <p>
        In this paper, we have identified and addressed perceived advantages, disadvantages, challenges,
and needs related to self-monitoring from the perspective of digitalization coordinators. The
study contributes to identified gaps in understanding the integration of digital technologies into
complex work environments such as healthcare [
        <xref ref-type="bibr" rid="ref17 ref4 ref5">4, 5, 17</xref>
        ] while also responding to calls for more
research on digital health and the effect of self-monitoring on clinical work in particular [
        <xref ref-type="bibr" rid="ref16 ref6">6, 16</xref>
        ].
Our findings suggest that self-monitoring is linked to socio-technical issues shaping and
influencing implementation and use. Based on our empirical data analysis, we outline two specific
considerations.
      </p>
      <p>
        First, self-monitoring is perceived as significantly influencing professional identity and patient
interactions, emphasizing that balancing technology and personal contact is essential to ensure
quality care and patient outcomes. In line with previous research, our findings highlight that it is
important to note that self-monitoring cannot replace all physical care. [
        <xref ref-type="bibr" rid="ref13 ref16">13, 16</xref>
        ]. Some health
conditions and treatments still require physical examinations and assessments by healthcare
professionals, and situations may arise where a physical exam or meeting is necessary to
accurately assess a patient's health condition. Therefore, self-monitoring needs to be
complemented with traditional physical care in some cases or used as a supplement to ensure
comprehensive and personalized care for patients.
      </p>
      <p>
        Furthermore, our results confirm and extend previous research regarding healthcare
professionals' perceptions of what is important in healthcare and their professional identity, by
shedding light on concerns about how their relationships with patients are affected by
selfmonitoring and how their caregiving role changes [
        <xref ref-type="bibr" rid="ref11 ref8">8, 11, 28, 29</xref>
        ]. The idea of self-monitoring
replacing human contact can challenge the professional identity of those working in healthcare,
as many have chosen the profession precisely for this relationship with care recipients [
        <xref ref-type="bibr" rid="ref8">8, 29</xref>
        ].
Thus, to overcome the difficulties in the healthcare professional-patient relationship, it is
important to consider the roles of healthcare professionals and their need for human interaction.
When implementing and designing self-monitoring, the importance of personal contact should be
taken into account, ensuring that technology is used as a complement rather than a replacement
for human interaction. Providing healthcare professionals with education and support can help
them adapt to self-monitoring while maintaining their roles as caregivers and their interactions
with patients.
      </p>
      <p>
        Secondly, self-monitoring is also related to socio-technical issues in terms of perceived
complexity, resistance to technology, and resistance to change, emphasizing the importance of
education and stakeholder engagement to facilitate awareness, enhance staff's technological
proficiency, and improve healthcare outcomes. Resistance to workplace technology is also
common outside of healthcare, but healthcare differs from many other settings with regard to the
professional autonomy of physicians and their influence and power to impact the introduction of
new technology [30]. Healthcare professionals' resistance to digital health technology, coupled
with general resistance to change, thus presents significant challenges for implementing
selfmonitoring in healthcare [
        <xref ref-type="bibr" rid="ref1 ref24">1, 24</xref>
        ]. These factors should be taken into consideration because, while
self-monitoring offers advantages such as time savings for healthcare professionals, reduced
inperson visits for patients, better patient outcomes, and increased patient engagement, there are
also potential drawbacks, including the risk of making healthcare processes more complex,
concerns about data security and privacy, and the risk of excessive reliance on technology. Based
on the provided information, healthcare professionals' perceptions and concerns are crucial for
the successful implementation of self-monitoring in healthcare. It is important to listen to and
understand healthcare professionals' perspectives to create a positive attitude and address any
resistance that may arise during implementation. Providing sufficient information and education
to healthcare professionals is a critical step [
        <xref ref-type="bibr" rid="ref24 ref7 ref8">7, 8, 24</xref>
        ]. In addition to information, involving key
stakeholders is crucial. Creating a supporting and engaging culture is possible by involving
leaders, managers, and other key healthcare professionals. These key individuals can serve as
role models and share positive experiences and outcomes of self-monitoring with their
colleagues.
      </p>
      <p>In sum, our findings highlight the need for a balanced implementation of self-monitoring
while maintaining the human element in healthcare. To ensure that patients receive the care they
need while continuing to support and respect healthcare professionals' professional identity, a
proper balance between technology and personal contact needs to be established.</p>
      <sec id="sec-5-1">
        <title>5.1 Limitations and suggestions for future research</title>
        <p>
          This study is not without limitations. The implementation of self-monitoring and digital health is
still in its early stages [
          <xref ref-type="bibr" rid="ref14 ref6 ref8">6, 8, 14</xref>
          ], and the transferability of previous research to the current
implementation of self-monitoring in Swedish healthcare is not straightforward. Previous
research on healthcare provider-related barriers in the implementation of self-monitoring
requires further investigation to better explore the underlying factors [
          <xref ref-type="bibr" rid="ref25">25</xref>
          ]. Therefore, much of
the informants' narratives in this study are linked to previous research on digital health and the
described healthcare provider-related barriers. The research question pertains to Swedish
healthcare based on the principle of anonymity, which may be an unfair generalization, as the
interviewed informants have responsibilities limited to a specific part of Sweden.
        </p>
        <p>In addition to further investigating the underlying factors related to the implementation of
self-monitoring, additional research can focus on patients' perceptions, experiences, and
involvement in the use of self-monitoring. Examining the patient’s perspective can lead to a
deeper understanding of how digital healthcare tools affect patients. Focusing on patients'
perceptions, experiences, and involvement makes it possible to identify barriers and challenges
that need to be addressed to improve the patient’s experience. Various interesting aspects exist
to explore within the realm of patients' perceptions, experiences, and involvement. One aspect is
to investigate patients' opinions of self-monitoring. Another intriguing aspect is how
selfmonitoring affects patients' disease management and identifies potential barriers and challenges
that patients experience. Finally, there is the aspect of individualization and support in using
selfmonitoring since each patient is unique and has varying needs. Conducting studies in these areas
can generate a deeper understanding of patient's perspectives and experiences regarding
selfmonitoring.</p>
      </sec>
    </sec>
    <sec id="sec-6">
      <title>6. Conclusion</title>
      <p>This case study has examined the introduction of self-monitoring within the Swedish healthcare
context, specifically focusing on the role of digitalization coordinators and their perceptions and
insights regarding the integration of self-monitoring into daily clinical practice. The study
contributes insights to research and practice by identifying and discussing socio-technical
challenges shaping and influencing self-monitoring implementation and use.</p>
      <p>In conclusion, findings from this study suggest that self-monitoring has the potential to enable
healthcare professionals to save time and improve their practices; it reduces the need for regular
in-person visits for patients; it enhances patient outcomes through continuous monitoring; and
it increases patients' confidence and involvement in their care. However, there are drawbacks to
consider, including the risk of making healthcare processes more complex, concerns about data
security and privacy, and the risk of excessive reliance on technology. To ensure that patients
receive the care they need while supporting the professional identity of healthcare professionals,
it is crucial to balance the implementation of self-monitoring with preserving the human factor
in healthcare.</p>
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