=Paper=
{{Paper
|id=Vol-3622/paper6
|storemode=property
|title=Breaking barriers: designing technologies to enhance museum experiences for individuals with mobility
disabilities
|pdfUrl=https://ceur-ws.org/Vol-3622/paper6.pdf
|volume=Vol-3622
|authors=Julia Sheidin,Tsvi Kuflik
|dblpUrl=https://dblp.org/rec/conf/amid/SheidinK23
}}
==Breaking barriers: designing technologies to enhance museum experiences for individuals with mobility
disabilities==
https://ceur-ws.org/Vol-3622/paper6.pdf
Breaking barriers: designing technologies to enhance
museum experiences for individuals with mobility
disabilities
Julia Sheidin1 and Tsvi Kuflik2
1 Braude College of Engineering Karmiel, 51 Snunit St., P.O. Box 78, Karmiel 21982, Israel
2 The University of Haifa, Abba Khoushy Ave 199, Haifa, 3498838, Israel
Abstract
Accessibility gains importance and is becoming a central component on the agenda of cultural and
heritage sites, such as museums, especially since the ratification of the UN Convention on the Rights of
Persons with Disabilities. A range of innovative technologies are being designed to facilitate accessibility
for museum visitors. These new technologies have the potential to transform museum experiences for
people with mobility disabilities. The presented work is a work in progress, which demonstrates an
innovative technique for designing adaptive museum displays. We present our idea in the context of the
two types of display cases: free-standing and wall-hung.
Keywords
Cultural heritage experience, Adaptive design, Inclusive design, Museum experience, Human-centered
computing, Accessibility, Accessibility systems and tools 1
1. Introduction
In recent years, there has been an increasing recognition in cultural and heritage sites, such as
museums, of the need to cater for diversity within their audiences. More recently this importance
has been acknowledged and explicitly focused for people who may require support to access and
enjoy these sites. As exhibitions are transitioning from the more traditional “presenter of objects”
to being “a site for experiences” and adding different forms of technology to achieve those ends,
Inclusive Design becomes more critical [15]. The term inclusive suggests that no one should be
excluded from experiencing the benefits of the museum, in other words that the whole world—
and every citizen in it—should be involved and able to see its exhibitions [11, 26]. The importance
of this issue is reflected in The UN Convention on the Rights of Persons with Disabilities [25],
which argues that assistive and digital technologies have a central role in the lives of people with
disabilities and therefore requires that national government address the assistive technology
needs of their citizens [1].
Therefore, the museums, that play such an important role in society, are trying to be more
responsive to visitors’ varied needs, including for people with mobility, hearing, visual, and
cognitive or developmental disabilities [2, 7]. Technology becomes able to create a more
authentic experience, potentially bringing the user closer to previously inaccessible artifacts and
sites, enabling them to function independently and with equity and dignity [9, 12, 13].
Developing technological solutions for people with disabilities requires different approaches,
according to the type of disability, since there are many different forms of disability or specific
conditions that may impact the way people face museum activities [11, 21]. Poria et al. [18],
provided a study that focused on the obstacles and barriers participants with disabilities (people
who use wheelchairs or crutches and visually impaired people) face while visiting art museums.
AMID 2023 - Workshop on Accessibility and Multimodal Interaction Design Approaches in Museums for People with
Impairments, September 27, 2023, Athens, Greece
julia@braude.ac.il (J. Sheidin); tsvikak@is.haifa.ac.il (T. Kuflik)
0009-0002-9092-7231 (J. Sheidin); 0000-0003-0096-4240 (T. Kuflik)
© 2023 Copyright for this paper by its authors.
Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0).
CEUR Workshop Proceedings (CEUR-WS.org)
CEUR
ceur-ws.org
Workshop ISSN 1613-0073
Proceedings
In-depth interviews revealed that people with disabilities are not able to experience the
museums as they wish, despite museums’ efforts toward becoming accessible to all. According to
their findings, the difficulties the visitors face are divided into two sections: those encountered
outside the exhibition (such as physical obstacles on the way to and from the museum) and those
experienced within the exhibition itself. Within the exhibition, difficulties are related to the public
space within the museum, including issues like counter heights (at the cashier, information desk,
earphone-rental station, and shops), as well as obstacles posed by the exhibits themselves [18].
Therefore, in our current work, we decided to concentrate on the specific needs of mobility
disability at the museum itself. There may be observable signs that a museum visitor has a
physical disability, such as use of a cane, crutches, or wheelchair. In this context, features such as
ramps, lifts, and elevators provide greater accessibility. So do less apparent accommodations like
positioning exhibit descriptions at a seated person's eye level, paving a gravel trail, or installing
a power door opener. The least obvious accommodation, however considered as the most
common issue, is the positioning of the exhibit objects themselves, especially the height of the
exhibits displayed [18]. Typically, visual items in exhibitions (e.g., artifact, graphic, prop) are
displayed within cases, either free-standing or wall-hung. Those cases should be allowed to be
viewed by people who use wheelchairs as well as people that are standing, be they short or tall.
Therefore, they should be designed at the appropriate height and have a clear floor space to stand
next to it and allowing other visitors, with disabilities and without, to pass by (see Figure 1).
Figure 1: The ADA (Americans with Disabilities Act) Standards state for positioning
Freestanding display cases [23]
The current paper presents a novel technique for designing free-standing and hung displays.
Our objective was to suggest ideas for techniques that may be used for creating exhibitions that
can be experienced from a seated position, and at the same time be capable of accommodating a
range of standing visitors. The rest of the paper is described as follows. We first provide a
description of related work; we then present the suggested solution, followed by conclusions and
future work directions.
2. Background And Related Work
Museums are progressively acknowledging the importance of addressing the diverse needs and
expectations of their audiences. The types of adjustments for individuals with mobility limitations
tend to be the most thought about by museums and the most closely aligned with the ADA
requirements [20]. The epidemiological COVID-19 crisis has highlighted the retrograde state of
culture in terms of accessibility and usability, conditioned by the physical and web browsing
limitations that for years impacted people with disabilities [17]. This health crisis gave the
opportunity to develop more inclusive and accessible actions, adapted to the whole society [16].
The different cultural spaces, including museums, had to reinvent themselves to remain alive and
accessible to citizens [11]. Therefore, we will assess the existing solutions both before and after
the COVID-19 pandemic.
Before COVID-19, the available options for individuals with mobility limitations primarily
consisted of wheelchairs (standard and smart), motorized scooters, ramps, elevators and
accessible seating areas in auditoriums and theaters. Similarly, museums have also started
placing increased emphasis on physical accessibility by ensuring wheelchair access to physical
spaces [2].
Many museums facilitate universal access to their collections via multimedia and portable
guides, making access available to all and enriching the visitor’s experience [27]. There are
numerous multimedia tourist guides in existence, however, only an insufficient number take
accessibility criteria into consideration. For example, the Louvre Museum’s multimedia guide,
which integrates sign language and takes into consideration people with reduced mobility and
includes a route for wheelchair-bound visitors [22].
Some museums have also created ways to help people view exhibit areas or buildings that are
not fully accessible. For example, a virtual tour created by the Intrepid Sea, Air & Space Museum
in New York City that is available on its website shows photographs and 360-degree panoramic
views of inaccessible areas of its ship [2].
Another offering that some museums have for individuals with mobility limitations is an
accessible map (e.g., Wheelmap2) that enables the collaborative creation of accessibility maps to
augment standard maps with accessibility information [4]. For example, maps at Colonial
Williamsburg and Old Sturbridge Village show buildings that are fully accessible, not accessible,
or have limits to accessibility [2, 12]. These applications usually provide information about
locations that support disabled facilities, and which do not, and share their opinion about each
location. This approach is followed by AXSMap3, a crowd sourced map, powered by Google Maps,
that stores and shares information about wheelchair-accessible facilities in public places such as
restaurants, hotels, etc. [6].
The COVID-19 pandemic has had a profound impact on museums, bringing about significant
changes and presenting them with various challenges [5]. Virtual tours have become more
popular in association with museums [19]. Digital initiatives in museums, and in particular the
use of social media by museums, have increased during the pandemic [3]. The health crisis has
expedited the progress of technological advancements in the cultural and heritage sectors,
particularly in creating accessible and satisfactory services for individuals with diverse
disabilities [10]. For in-stance, 3D reconstructions and virtual tours could allow people with
permanent or temporary mobility impairment to visit unreachable places [19]; Virtual reality
(VR) and Augmented reality (AR) systems enable the rediscovery of the ancient wonders or
ruined sites using 3D models [24]; open data tools enable the archiving of data and
interoperability between ancient manuscripts and images [8].
Still, remote access using technology is not a replacement of an on-site visit. In this respect,
not all platforms or cultural sites themselves are accessible and inclusive for people with different
types of disabilities [17]. For instance, we are not aware of any research or industrial work that
has provided adaptable display cases or adaptable exhibitions. Therefore, our work fills this gap
by suggesting a new approach to accessing today's static display exhibitions.
3. Method
2 https://wheelmap.org/
3 https://www.axsmap.com/
The greatest challenge for exhibition designers is offering engaging experiences for as many
people as possible, catering to different abilities, interests, and preferences. Technology becomes
able to reach the requirements which mediate user’s experience. This helps create a more
authentic experience, potentially bringing the user closer to previously inaccessible artifacts and
sites [9].
When considering positioning objects in an exhibition (e.g., artifact, graphic, prop), it is very
important to pay careful attention to how objects are displayed with-in cases, how labels are used,
how lighting is designed, and how the information is delivered [23]. Items are usually displayed
within cases, either free-standing or wall-hung. Those cases should be allowed to be viewed by
people who use wheelchairs as well as those that are standing, be they short or tall. Therefore,
they should be designed following the ADA Standards, Smithsonian Guidelines for Accessible
Design and other accessibility guides, that were analyzed to identify the basic concepts and
requirements for universal design [14, 23]. More specifically, there is need to take into
consideration two main features [14]:
1. Item’s Height from Ground: the distance between the ground and the item’s centroid, i.e.,
how high the item is placed on the wall. Following specific guidelines pertaining to item visual
accessibility, small items (to center line) should be placed at no higher than 1015 mm (40 in.)
above the floor.
2. The Top of Viewing Surface: the distance between the ground and the top of the display
case. Following specific guidelines pertaining to item visual accessibility, the top of a case
should be constructed at a maximum of 915 mm (36 in.) above the finished floor for items that
are mounted flat on a pedestal or deck.
This is where we come into the picture with our contribution in this area of research, the
innovative technique for designing adaptive museum displays. We present our idea in context of
the two types of display cases: free-standing and wall-hung.
3.1. Free-standing display cases
The eye level for people seated in wheelchairs or in scooters ranges from 42inches for a young
person between the ages of 9 and 12 to 51 inches for a tall male. This tells us that items laid flat
in display cases at 44 inches, such as books and labels, are too high for many if not most visitors
using wheelchairs. A preferable maximum height would be 33 to 40 inches above the floor (see
Figure 2.1).
To enhance the enjoyment of visitors with limited mobility, it is proposed to re-place large
free-standing display cases with shallower ones (potentially regular display cases that their
height may be adapted dynamically and even automatically). To achieve this, a mechanical
mechanism will be incorporated into the legs of the cabinets, allowing for adjustable height
settings that can be lowered or lifted according to the desired level. The activation of the
mechanism will involve pressing height control buttons, with one button designated for lowering
the case and another for raising it. This modification would offer improved accessibility and
accommodate the needs of a broader range of visitors.
Figure 2.1: Height of free-standing display Figure 2.2: Average viewing sightlines [14].
case [14].
3.2. Wall-hung display cases
A male adult who uses a wheelchair has an average eye level of between 1090 mm (43 in.) and
1295 mm (51 in.) above the finished floor (see Figure 2.2). Objects placed above 1015 mm (40
in.) will be seen only from below by most seated and short viewers. Therefore, in this scenario,
the suggested solution involves integrating a small engine that can effortlessly lower the
wallhung display to the desired height. This implementation would facilitate accessibility and
provide visitors with the ability to adjust the display to their preferred viewing level.
A similar approach can be applied in the art wings of museums, such as the Hecht Museum at
the University of Haifa, where paintings are currently hung using wires. In this case, adding an
engine would be a straightforward extension, that will improve the experience for wheelchair
users or visitors of varying heights, whether they are standing or seated. The suggested by us
system is designed to identify the visitor positioned in front of the artwork and measure their eye
level. Subsequently, it will calculate the optimal delta value, that should be made to raise or lower
the exhibit. The calculated delta value, along with the specified direction (either upward or
downward), will then be transmitted to the engine to facilitate the precise repositioning of the
artwork. This modification would enable effortless adjustment of the painting's height, ensuring
optimal visibility and engagement for all individuals (see Figure 3).
Figure 3: Adjustment of the painting's height in the art wing at Hecht Museum.
4. Conclusions and future work
The presented work is a work in progress demonstrating innovative techniques for designing adaptable
display cases and exhibitions. We firmly believe the that the implementation of modified or even
adaptable cabinets, along with adjustable art exhibitions that can be experienced from a seated position,
may have the potential to greatly enhance the cultural visit experience for all visitors. This includes
individuals in wheelchairs, as well as those who are short and tall. To further gauge the potential impact,
we are planning to provide an initial prototype, demonstrate it to the museum and conduct evaluation
with end users. This will help us estimate the effectiveness and viability of the proposed solution.
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