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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Natural Language Processing in the Detection and Treatment of Mental Health Issues</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Alba María Mármol-Romero</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>Computer Science Department, SINAI, CEATIC, Universidad de Jaén</institution>
          ,
          <addr-line>23071</addr-line>
          ,
          <country country="ES">Spain</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>Mental health issues are an increasing global public health concern. With the rise of social media, there is growing interest in the early detection of mental disorders by analyzing user posts. This research project aims to leverage Artificial Intelligence (AI) to enhance mental wellness. We operate initially under two primary objectives: first, that Natural Language Processing (NLP) can efectively identify signs of mental disorders or emotional distress in user messages over time; and second, that Large Language Models (LLMs) can provide high-quality information to mental health professionals. To test these hypotheses, we explore key research questions, including the feasibility of detecting emotional symptoms in text messages and the capability of chatbots to collect high-quality data for professional use. This study focuses primarily on the Spanish language.</p>
      </abstract>
      <kwd-group>
        <kwd>eol&gt;Mental Health</kwd>
        <kwd>Mental Disorders Detection</kwd>
        <kwd>Large Language Model</kwd>
        <kwd>Early Risk Detection</kwd>
        <kwd>Dialogue systems</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. Introduction</title>
      <p>
        According to the World Health Organization (WHO), mental health is a state of mental well-being that
enables individuals to cope with life’s stresses, realize their abilities, learn and work efectively, and
contribute to their communities. The absence of mental health could carry on mental health problems
such as eating disorder (ED), depression or anxiety disorder, being the last two most prevalent nowadays.
In 2019, one in eight people in the world was diagnosed with one or more mental health issues and
it is estimated that only one year before COVID-19 the number of people sufering from anxiety or
depression has increased by about 30% [
        <xref ref-type="bibr" rid="ref1 ref2">1, 2</xref>
        ]. Because of these data, both efective treatment and
prevention or early detection of signs of mental health problems are important social branches [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
      </p>
      <p>
        In addition, due to the increasing use of social media, people often express their emotional problems
or thoughts on the Internet in search of comfort, support or to unwind [
        <xref ref-type="bibr" rid="ref4 ref5">4, 5</xref>
        ]. Given the large amount
of information in text format (natural language) of this type accessible on social media, NLP plays an
important role in detecting sentiments and emotions [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ] or hate speech [
        <xref ref-type="bibr" rid="ref7">7</xref>
        ]. Moreover, the evaluation
and treatment of mental health issues also heavily rely on natural language which makes NLP and LLMs
potentially valuable tools for interpreting users’ mental and emotional states through their written
communication [
        <xref ref-type="bibr" rid="ref8">8</xref>
        ]. In recent years, research in NLP and computational social science has increasingly
focused on detecting mental health issues through online text data, such as social media content [
        <xref ref-type="bibr" rid="ref10 ref9">9, 10</xref>
        ].
For instance, studies have shown NLP can analyze large datasets from social media platforms like
Twitter or Facebook to detect subtle cues of mental health conditions by examining language patterns
over time [11].
      </p>
      <p>For this reason, our research focuses on applying NLP and AI to identify in an early way the risk of a
user sufering from a disorder in social media and to develop systems and tools to help professionals
with mental health in their work. By harnessing the potential of these technologies, we strive not only
to improve our understanding of the dynamics of mental health in digital spaces but also to provide
scientific and professional communities with the results of our mental well-being eforts. Ultimately,
this work aims to contribute to the advancement of the development of tools in this field for Spanish
speakers, since the research carried out so far has focused on the English language.</p>
    </sec>
    <sec id="sec-2">
      <title>2. Related work</title>
      <p>The detection of whether a person is sufering from a mental disorder and the implementation of
treatment are two of the important tasks the scientific community has been tackling in recent years.
Still, the speed factor is one of the most important factors that is being taken into account. The early
detection of signs of mental disorders is important, since, undetected, mental disorders can develop
into more serious consequences, constituting a major predictive factor of suicide [12]. Therefore,
both the early detection of a person’s risk of sufering from a mental health problem and the rapid
implementation of treatment are two growing tasks.</p>
      <sec id="sec-2-1">
        <title>2.1. Early risk detection</title>
        <p>The concept of early risk detection involves promptly identifying potential signs of mental health issues,
hate speech, and other concerns on social networks [13]. This concept is central to the well-known
eRisk shared task eRisk1 which began in 2017 and is hosted annually at the Conference and Labs
of the Evaluation Forum (CLEF). Many studies on early risk prediction originate from eRisk, which
has addressed early risk detection of gambling [14], self-harm [15], and disorders such as anorexia or
depression [16]. These tasks consist of sequentially processing subjects’ posts on Reddit. This simulates
a real-time analysis of social media to evaluate the early risk detection capabilities of various systems
teams.</p>
        <p>
          So far, several datasets have been developed to identify mental health problems like stress, depression
or anxiety [17, 18, 19], as well as the severity of depression [20, 21] or suicide risk [22]. However,
to carry out the task of early detection it is necessary to get a user-level dataset that permits the
application of measures such as Early Risk Detection Error (ERDE) [23]. Twitter and Reddit are the
most studied platforms for mental health research [24], especially in early detection. All eRisk datasets
come from Reddit users but there are other datasets annotated at the user level extracted from other
social networks like Twitter-STMHD [25] which is a collection of user Twitter profiles sufering from
mental health disorders. These datasets often focus on English-language data, but there are exceptions.
For instance, Villa-Pérez et al. [26] created two datasets in English and Spanish that comprise the
timeline of Twitter users who explicitly reported in one or more of their posts having been diagnosed
with one disorder. Additionally, the dataset MentalRiskES [
          <xref ref-type="bibr" rid="ref11">27</xref>
          ] is a new open-sourced corpus for the
early detection of mental disorders in Spanish, focusing on eating disorders, depression, and anxiety.
It consists of user messages posted on groups within the Telegram message platform. This corpus
was used by the MentalRiskES shared task [
          <xref ref-type="bibr" rid="ref12">28</xref>
          ] organized at the Iberian Languages Evaluation Forum
(IberLEF). This task follows the same structure as the eRisk task focusing on the early risk detection of
mental disorders.
        </p>
        <p>
          However, one of the emerging branches in recent years comes from the need for explainability of a
risk prediction [
          <xref ref-type="bibr" rid="ref13 ref14">29, 30</xref>
          ]. To prove a person by their message thread may be at risk of sufering from a
mental problem the latest research is focusing not so much on predicting whether or not they sufer
from a mental disorder but on whether or not they sufer from certain symptoms. eRisk 2023 edition [
          <xref ref-type="bibr" rid="ref15">31</xref>
          ]
introduced a novel task that consisted of ranking phrases according to their relevance to standardised
symptoms of depression. They used the BDI-Sen [
          <xref ref-type="bibr" rid="ref16">32</xref>
          ] dataset which is a corpus label at the Reddit post
sentences level and covers all the symptoms present in the Beck Depression Inventory-II (BDI-II). As
such, PsySym [
          <xref ref-type="bibr" rid="ref17">33</xref>
          ] is another annotated symptom identification corpus of multiple psychiatric disorders
for Reddit post sentences in the English language too.
        </p>
      </sec>
      <sec id="sec-2-2">
        <title>2.2. Dialogue systems for mental health</title>
        <p>
          In the medical field, conversational agents (CAs) are gaining popularity, particularly for addressing
health-related inquiries, a functionality that can also be expanded to mental health concerns [
          <xref ref-type="bibr" rid="ref18 ref19">34, 35</xref>
          ].
So far, dialogue systems have mainly assisted users in performing self-reporting methods, however, it is
interesting to see how current studies take advantage of the capabilities of conversational agents and
smartphones to evaluate these more eficiently [
          <xref ref-type="bibr" rid="ref20">36</xref>
          ].
        </p>
        <p>
          Replika2 [
          <xref ref-type="bibr" rid="ref21">37</xref>
          ] is an AI companion chatbot designed to engage users in meaningful conversations.
While not exclusively focused on mental health, many users find comfort in talking to Replika about
their feelings and emotions. Replika adapts to the user’s conversational style and provides emotional
support, making it a versatile tool for mental well-being. But nowadays some popular chatbots such as
Woebot3 [
          <xref ref-type="bibr" rid="ref22">38</xref>
          ] provide support for emotional problems using NLP and AI to understand users’ emotions.
It was originally developed as a study to mitigate symptoms of anxiety and depression in adolescents
and, as of now, Woebot is only available to new users in the United States who are participating in
the study. Youper4 [
          <xref ref-type="bibr" rid="ref23">39</xref>
          ] is another popular AI-powered emotional health assistant that uses CBT and
other therapeutic techniques to guide users through conversations aimed at improving their mental
well-being. Youper helps users track their moods, understand their emotions, and develop healthier
mental habits. For Spanish speakers, Wysa5 [
          <xref ref-type="bibr" rid="ref24">40</xref>
          ] is a significant chatbot in this space. Like Woebot,
Wysa uses NLP and AI to understand users’ emotions but extends its support by integrating cognitive
behavioural therapy (CBT), mindfulness, and Dialectical Behaviour Therapy (DBT). Available in both
English and Spanish, Wysa serves users in 65 countries worldwide.
        </p>
        <p>
          Studies have shown chatbots can significantly benefit both young people and adults by reducing
symptoms of anxiety and depression and improving overall mood [
          <xref ref-type="bibr" rid="ref22 ref24 ref25">38, 41, 40</xref>
          ]. One key factor
contributing to these positive outcomes is the concept of self-disclosure [
          <xref ref-type="bibr" rid="ref26">42, 43</xref>
          ]. Self-disclosure involves sharing
personal and intimate information, which plays a crucial role in building intimacy and trust between
individuals [44]. In the context of chatbots, when these digital companions engage in self-disclosure, it
not only enhances the perceived intimacy and enjoyment users experience but also fosters a deeper
emotional connection. This increased trust can make users feel more understood and supported, thereby
boosting their emotional well-being. Furthermore, users often feel more comfortable sharing their
concerns and feelings with a chatbot that demonstrates openness, which can lead to a more meaningful
and supportive interaction [45, 46]. This reciprocal sharing creates a sense of mutual understanding
and empathy, contributing positively to the user’s mental health and overall sense of connection.
        </p>
        <p>Despite their benefits, the deployment of chatbots in mental health care presents challenges and
ethical considerations. Although people who frequently use these tools trust them and their security
more than people who have never used any of them, these chatbots can also be disruptive and introduce
risks for users with sensitive questions or disclosure of information [47]. Privacy concerns, the accuracy
of the chatbots’ responses, and the need for human oversight are significant issues that researchers and
developers must address to ensure chatbots provide reliable and safe support.</p>
        <p>However, chatbots do not necessarily have to be emotionally involved with the individual, sometimes
they are simply useful tools for gathering information beyond applying a self-reported test [48] since
users find language is more precise in communicating their mental health issues, preferring it to rating
scales [49].</p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>3. Hypotheses and objectives</title>
      <p>Given the large number of existing applications of NLP and the use of more advanced techniques
such as LLM in the mental health field, our research elaborates on the following premises as scientific
hypotheses:
• H1: NLP techniques allow identifying and tracking signs of mental disorders or emotional
problems in user-generated text messages over time.
• H2: LLM can provide high-quality, contextually relevant information and support to mental
health professionals, enhancing their ability to diagnose and treat patients efectively.
2https://replika.ai/
3https://woebothealth.com/
4https://www.youper.ai/
5https://www.wysa.com/
To prove these hypotheses we asked ourselves the following research questions:
• Q1: Can NLP models accurately identify symptoms of emotional problems in text messages?
• Q2: Are there identifiable linguistic features or patterns that are most indicative of these symptoms
in the Spanish language?
• Q3: Can we utilize LLMs to induce user self-disclosure in mental health?
• Q4: Can we assess the feasibility of collecting high-quality, clinically relevant data through
interactions with chatbots?
• Q5: Can we build chatbots to elicit meaningful mental-health-related information from users
while maintaining user trust and engagement?</p>
    </sec>
    <sec id="sec-4">
      <title>4. Methodology</title>
      <p>As detailed below, in previous research work I developed resources, such as a corpus or a basic dialogue
system, which I have been able to develop in this pre-doctoral period. These resources will serve as
the foundational elements and support for future work. Additionally, several experiments have been
conducted to validate and extend these initial developments.</p>
      <sec id="sec-4-1">
        <title>4.1. Dialogue system</title>
        <p>As a preliminary work associated with a research project called BigHug6, focused on the early detection
of disorders and misbehaviours in online social networks, a dialogue system was developed. For this
project, the author of this paper developed a novel chatbot [50] to chat about several mental disorders
for young Spanish on the Telegram Platform. The most novel aspect of this chat, apart from its ability
to converse in Spanish, is that it allows for both closed and open dialogue and also does not present
itself as a therapist but as one more teenager who wants to talk about his or her problems. For the open
dialogue, we integrated the Generative Pre-trained Transformer (GPT-3) trained mostly on English
texts, so we also used DeepL7 to translate. For the controlled dialogue, we used some questions and
sentences established by psychologists and specialists in mental disorders in teenagers.</p>
        <p>The dialogue system creation involved a major collaboration, where the full development of the
dialogue system was carried out by the author of this paper and now forms a key part of the thesis.
It will be a central component of ongoing and future research work related to H2 above. The basic
corpus obtained from this experimentation has been used in initial experiments to test and refine the
functionalities of the system and to detect needs and strengths. Moreover, nowadays there are generative
models of language with greater capacity, which is why we propose a more updated development
focused on the needs of a therapist, focusing on the ability to contextualise and synthesise useful
information.</p>
      </sec>
      <sec id="sec-4-2">
        <title>4.2. Developed dataset</title>
        <p>
          A new extensive dataset entitled MentalRiskES [
          <xref ref-type="bibr" rid="ref11">27</xref>
          ] was developed which contains threads of messages
in Spanish. Three collections of data for evaluating early risk detection in three mental disorders (ED,
depression, and anxiety) contain more than 45,000 messages sent by over 1,300 subjects from various
Telegram groups. This data was annotated crowdsourcing according to the definition of these disorders
by remarkable organizations such as WHO and the symptoms of that disorder. So 10 annotators labelled
each subject (their last 50 or 100 messages sent to the platform) according to the annotation guideline.
This dataset was used in the shared task with the same name MentalRiskES [
          <xref ref-type="bibr" rid="ref12">28</xref>
          ] hosted at IberLEF
(editions 39 and 40) and is available upon request via GitHub8.
6https://bighug.ujaen.es/
7https://www.deepl.com/en/docs-api/
8https://github.com/sinai-uja/corpusMentalRiskEs
        </p>
        <p>The creation of this collection of Spanish-language message threads aimed at early risk detection
for mental health disorders is directly relevant to H1 of the thesis. The author of the thesis has been
directly involved in all phases of the development of this corpus. As future work, it is planned to work
in more depth and analyse the dataset created and to develop a new dataset that will allow the detection
of symptoms for certain disorders and messages for Spanish.</p>
      </sec>
      <sec id="sec-4-3">
        <title>4.3. Participation in Shared Tasks</title>
        <p>
          We have engaged in the shared task eRisk organized during CLEF conferences to test the hypothesis
and gain access to annotated data. We plan to continue to participate in future editions of the task.
• eRisk 2022 [51]. Two of the proposed tasks were addressed: early detection of signs of
pathological gambling, and measuring the severity of the signs of eating disorders. The approach presented
for the first task is based on the use of sentence embeddings from Transformers with features
related to volumetry, lexical diversity, complexity metrics, and emotion-related scores, while the
approach for the second task is based on text similarity estimation using contextualized word
embeddings from Transformers [52].
• eRisk 2023 [
          <xref ref-type="bibr" rid="ref15">31</xref>
          ]. One of the proposed tasks was addressed: early detection of signs of pathological
gambling. The approach presented is based on pre-trained models from Transformers architecture
with comprehensive preprocessing data and data balancing techniques. Moreover, we integrate
Long-short Term Memory (LSTM) architecture with automodels from Transformers [53].
• eRisk 2024 [54]. Two of the proposed tasks were addressed: search for symptoms of depression
and early detection of signs of anorexia. The approach presented in the first task is based on the
use of a two-step detection approach using a transformer-based model, while the approach for
the second is based on calculating perplexity using two transformer-based models trained with
causal language modelling. [55].
        </p>
        <p>On the other hand, I was part of the organising committee of MentalRiskES, a shared task organized at
IberLEF (edition 39) as part of the International Conference of the Spanish Society for Natural Language
Processing (SEPLN). MentalRiskES aim to promote the early detection of mental risk disorders in
Spanish.</p>
        <p>
          • MentalRiskES 2023 [
          <xref ref-type="bibr" rid="ref12">28</xref>
          ]. We outline three detection tasks: Task 1 on eating disorders, Task 2 on
depression, and Task 3 on an undisclosed disorder during the competition (anxiety) to observe the
transfer of knowledge among the diferent disorders proposed. To establish a baseline benchmark,
we performed experiments using three diferent Transformer-based models. In this edition, 37
teams were registered from 8 diferent countries, 17 sent their submission and 16 wrote their
working notes.
• MentalRiskES 2024 [56]. We propose three detection tasks: Task 1 to detect risk for depression
or anxiety, Task 2 for depression and anxiety but determining contextual risk factors and Task 3
to identify whether a subject is at risk for suicidal ideation. To establish a baseline benchmark,
we performed experiments using three diferent Transformer-based models. In this edition, 28
teams were registered from 10 diferent countries, 12 sent their submission and 10 wrote their
working notes.
        </p>
      </sec>
    </sec>
    <sec id="sec-5">
      <title>5. Research Elements Proposed for Discussion</title>
      <p>My research is still at the beginning of the way so there are a lot of questions to address and elements
to be proposed and discussed. Some of them are the following:
• Early detection of mental disorders and emotional problems: What are the challenges and
limitations of detecting signs of mental health problems in text data? Can early detection methods
be generalised to diferent mental health conditions or should they be disease-specific? Is it
possible to identify symptoms of emotional problems in text messages? How accurately can NLP
models detect early signs of specific mental health disorders in text communications?
• Efectiveness of dialogue systems in mental health support: What are the key features and
functionalities that should be included in the dialogue system to ensure it is both supportive
and safe for users? Can a chatbot be designed to collect high-quality data that is valuable and
reliable for mental health professionals? How can the impact of the dialogue system on users’
mental health and well-being be measured accurately? In what ways can a LLM be designed to
encourage user self-disclosure in a manner that promotes well-being? How do users perceive the
use of chatbots and automated systems in their mental health care? What factors influence their
acceptance and trust, and how can these systems be designed to align with the standards and
practices of certified mental health diagnostics and treatments?
• Ethical and legal considerations: What are the ethical implications of using automated systems
for detecting and responding to mental health issues? Is it possible to ensure the system does not
inadvertently cause harm or distress to users?</p>
    </sec>
    <sec id="sec-6">
      <title>Acknowledgments</title>
      <p>My sincere thanks to my thesis tutors, Arturo Montejo-Raéz, Miguel Ángel García-Cumbreras and
Manuel García-Vega, for guiding me along this process, to the doctoral programme of the University of
Jaén and the Centre for Advanced Studies in Information and Communication Technologies (CEATIC
for its acronym in Spanish) for their support in this research experience.</p>
      <p>This work has been supported by project MODERATES (TED2021-130145B-I00) funded by Plan
Nacional I+D+i from the Spanish Government.
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