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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Smart Cities⋆</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Maycol Carhuascusma-Mescua</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Roman Vargas-Huanac</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Wilver Auccahuasi</string-name>
          <email>wauccahuasi@continental.edu.pe</email>
          <xref ref-type="aff" rid="aff0">0</xref>
          <xref ref-type="aff" rid="aff1">1</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>SCCTT-2024: International Symposium on Smart Cities</institution>
          ,
          <addr-line>Challenges, Technologies and Trends, 29th Nov 2024, Delhi</addr-line>
          ,
          <country country="IN">India</country>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>Universidad Continental</institution>
          ,
          <addr-line>Huancayo</addr-line>
          ,
          <country country="PE">Perú</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>Smart cities are characterized by comprehensive connectivity, for which a level of integration is needed, for which integration must mature. In this sense, we find connectivity problems that occur in the areas of the Peruvian jungle, with interferences that cause cuts in the different services that use the Internet connection, such as web systems, for which the National Commission for Development and Life without Drugs (DEVIDA) is a public entity, has its headquarters in a district of the Peruvian Amazon jungle. The admissibility of activities is the registration of all activities to be carried out. These activities are characterized by controlling coca leaf plantations, as well as their eradication campaigns, being important to have the information in real time. Carrying out an analysis of similar works, we found works where XML messaging is used to achieve interoperability between the various systems, which is adopted in the present work. A web system has been designed that integrates connectivity detection functionalities in order to send information through an alternate mechanism, based on the exchange of information via XML messaging. The results indicate that it is possible to have information in real time, in all locations, which achieves interoperability between different systems.</p>
      </abstract>
      <kwd-group>
        <kwd>eol&gt;1 Smart Cities</kwd>
        <kwd>web system</kwd>
        <kwd>interoperability</kwd>
        <kwd>processes</kwd>
        <kwd>connectivity</kwd>
        <kwd>real-time access</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. Introduction</title>
      <p>
        Analyzing the state of the art on the application of Smart Cities concepts, we found works where
there is a need to optimize the design of buildings to improve energy efficiency and the quality of
the urban environment, for which a simulation analysis of the wind environment and heat transfer
was carried out using a CFD model, with the help of the Ecotect software together with the
WinAIR plugin to simulate the air flow and thermal conditions around the building, having as
results in the simulation that the distribution of wind and temperature were aligned with real
conditions, validating the accuracy of the model, concluding that the simulations provided a
reliable basis to guide architectural design and improvements in energy efficiency, contributing to
sustainability goals in smart cities [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ].
      </p>
      <p>
        With the need to evaluate the impact of smart city policies on urban resilience in Chinese cities, a
multi-period double difference model was applied to mitigate selection biases and evaluate the
effect of policies, defining urban resilience indicators and a mediation analysis with the update of
the industrial structure; Finding that smart city policies significantly improve urban resilience,
with a mediating effect of industrial upgrading, concluding that smart city policies are effective in
increasing urban resilience, and their expansion and strengthening of industrial upgrading are
recommended [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ].
      </p>
      <p>
        Cybersecurity of physical devices in cyber-physical systems is vulnerable to attacks, for which an
Intrusion Detection System (IDS) was integrated with a Digital Twin (DT) to simulate and monitor
attacks in a controlled environment, using Eclipse Ditto as a DT platform and Snort as IDS,
together with a Raspberry Pi and a Kali Linux virtual machine to carry out cyber attacks, resulting
in the IDS effectively detecting Hping3 flood attacks, but showed limitations in identifying NMAP
scans, with a significant increase in CPU and memory usage during attacks, concluding that the
integration of DT and IDS represents a valuable innovation for cybersecurity in the IoT field,
although improvements are required in the detection of certain types of attacks and in the recovery
of system resources [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
      </p>
      <p>
        The need for a secure and efficient system for data processing in smart city environments, facing
cyber threats and limitations of current IoT frameworks, for which the BFLIoT system was
developed, which combines federated learning and blockchain to decentralize data processing and
improve security, ProVerif was used for formal verification of the security of the BFLIoT protocol,
ensuring the integrity and confidentiality of communications; A system was achieved that
maintains high transaction rates and low energy consumption, with a robust anomaly detection
framework, the BFLIoT represents a significant advance in IoT technology, offering a scalable,
secure and efficient solution, with the potential to be applied in various sectors beyond smart cities
[
        <xref ref-type="bibr" rid="ref4">4</xref>
        ].
      </p>
      <p>
        The integration and visualization of BIM (Building Information Modeling) and GIS (Geographic
Information Systems) models on web platforms for smart cities is complex and requires effective
visualization solutions. A 3D web client based on Cesium was developed, using HTML5 and
WebGL technologies, allowing the visualization and interaction with 3D models of cities in web
browsers without the need for additional plugins, using the Cesium visualization engine and the
virtualcityMAP platform, together with photogrammetric techniques to create 3D models and
BIMGIS integration tools, obtaining that the web client managed to visualize 3D models of cities and
infrastructure data, improving the interoperability between BIM and GIS and allowing users to
interact with data effectively in real time; it is concluded that the solution is effective for
visualizing 3D models on web platforms, but greater interoperability between BIM and GIS is
required to improve analysis such as disaster management, energy analysis and indoor navigation
[
        <xref ref-type="bibr" rid="ref5">5</xref>
        ].
      </p>
      <p>
        The integration of drones into urban transportation systems presents significant challenges such as
air traffic management, conflict detection and obstacle resolution, as well as the need for safe
landing protocols in complex urban environments, an Intelligent Total Transportation
Management System (ITTMS) was developed that incorporates drone operations, using emerging
technologies such as the Internet of Things (IoT) to optimize urban mobility and traffic
management, drone tracking models, real-time monitoring, advanced air traffic management and
detailed landing protocols were implemented to ensure the safety and efficiency of drone
operations in smart cities, as a result of the simulations showed that the proposed drone tracking
models and landing protocols improved drone traffic efficiency and safety, enabling effective
management of multiple drones in urban airspace; Concluding that the proposed solutions proved
effective in simulations, it was concluded that further research is needed to refine these systems
and address the complexities of drone management in urban environments, ensuring safe and
efficient operations [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ].
      </p>
      <p>
        The need for an assessment framework for smart building (SB) integration in smart cities (SC) that
considers multiple performance and sustainability factors, for which a two-round Delphi survey
approach was used to validate and improve the assessment framework, collecting opinions from
experts in the field, where generative artificial intelligence models, specifically ChatGPT-3 and
Google Bard, were employed to assess the impact of different factors on smart city performance; a
consensus was reached among experts on the importance and impact of various criteria in
assessing SB integration in SC, as well as identifying areas for improvement in the proposed
framework; concluding that combining AI methodologies with human expertise can address bias
challenges in generative language models, and the validated framework provides an effective tool
to assess smart building integration in the context of smart cities [
        <xref ref-type="bibr" rid="ref7">7</xref>
        ].
      </p>
      <p>
        Carrying out a literature review on the different systems that work with different interoperability
methodologies between systems and devices, we find in the integration of legacy systems in an
industrial environment, proposing a solution divided into four main areas. The first part focuses on
the incorporation of the Open Platform Communication Unified Architecture (OPC UA) protocol,
widely used in the industrial environment. The second sub-section suggests the implementation of
an OPC UA—Message Queue Telemetry Transport (MQTT) wrapper to enhance current digital
transformation trends. The third part highlights the obsolete practices of the HTTP protocol and
the legacy systems based on them, and finally, an event-based approach for data acquisition and
storage without a transmission protocol is presented. The study concludes that the integration of
these legacy systems can result in a significant cost reduction, especially in the data acquisition
phase, which is based on obsolete technologies. Furthermore, the integration of appropriate
artificial intelligence models is suggested to apply customized levels of logic, allowing the
incorporation of contemporary modules [
        <xref ref-type="bibr" rid="ref8">8</xref>
        ].
      </p>
      <p>
        In solutions based on the integration and operation of the Publish@Ionio ecosystem, focusing on
the experience of participants and their roles within the system. The importance of the
modulebased data structure is highlighted, which allows for efficient and compartmentalized management
of access rights and responsibilities. In addition, the need to establish clear guidelines for
publishing on social networks and managing content requests is mentioned, in order to avoid
misunderstandings and internal conflicts [
        <xref ref-type="bibr" rid="ref9">9</xref>
        ].
      </p>
      <p>
        The importance of standardization and collaborative integration in the implementation of Industry
4.0. In this context, the Open Communications Platform Unified Architecture (OPC UA) standard
plays a crucial role by enabling the development of heterogeneous systems and facilitating the fluid
exchange of data between devices. To take full advantage of OPC UA capabilities, it is necessary to
unlock other application services, such as cloud computing, allowing for greater flexibility and
efficiency in data management [
        <xref ref-type="bibr" rid="ref10">10</xref>
        ].
      </p>
      <p>
        The integration of OWL reasoners into frameworks containing probabilistic reasoners written in
Prolog, such as TRILL, to manage the non -determinism of tableau methods implemented by
Semantic Web reasoners. Furthermore, the importance of semantic annotations of processes to
enable interoperability is highlighted, citing works that show how digital transformation plays a
strategic role in simplifying relationships with citizens and businesses, and in growing the
community and the economy. The need to redesign processes or create new ones to ensure that a
public service responds to the specific needs of different citizens is mentioned using a semantic
approach to BPMN annotation with domain ontologies. The paper also reviews several works that
combine OWL ontologies with more powerful logic languages such as FOL, and presents recent
methods that use Prolog directly within OWL reasoners. An example is the extension of the Nova
Hybrid Reasoner (NoHR) that answers queries about hybrid theories composed of an OWL
ontology. In addition, OWL-S, an OWL ontology for the description of Semantic Web Services, is
described, which allows the declarative specification of the semantics of web services described
syntactically with WSDL. OWL-S describes web services from three points of view: the service
profile, the service model and the service ontology, thus facilitating the discovery, use and
composition of web services [
        <xref ref-type="bibr" rid="ref11">11</xref>
        ].
      </p>
      <p>
        An innovative architecture for a Home Energy Management System (HEMS) is presented, which
aims to improve energy efficiency and reduce environmental impact. The proposed architecture
includes a combination of flexible hardware and open middleware, allowing the implementation of
new energy-efficient policies and strategies. Furthermore, proofs of concept have been performed
to validate the integrity of the system and its ability to adapt to future trends and technological
evolutions [
        <xref ref-type="bibr" rid="ref12">12</xref>
        ].
      </p>
      <p>
        In comparing the use of CDA R2 and FHIR standards in electronic medical record exchange in
Taiwan, CDA R2, defined in 2005, is based on the XML format and is used for clinical document
retrieval between institutions. However, this standard has limitations, as it only supports clinical
document exchange and requires packaging all data into a single XML file, which can be a slow
and cumbersome process. On the other hand, FHIR offers greater flexibility and compatibility with
modern web technologies, using formats such as XML, JSON, and Turtle. FHIR allows medical
records to be divided into multiple resources, making it easier to select and access specific data. In
addition, FHIR supports mobile devices and resource-constrained systems, and its implementation
and testing are more accessible and faster thanks to its RESTful API and the availability of test
servers [
        <xref ref-type="bibr" rid="ref13">13</xref>
        ].
      </p>
      <p>
        The need to standardize the structure and content of electronic health records (EHRs) to facilitate
information exchange between medical institutions. Existing standards such as openEHR, HL7, and
CEN TC251 EN 13606 are mentioned, which seek to achieve data independence and semantic
interoperability. These standards use archetype-based technology to define clinical knowledge, and
the study examines suitable formalisms to describe, represent, and reason about these archetypes.
Furthermore, the paper highlights the importance of Semantic Web technologies in managing
clinical knowledge related to EHRs. The use of platforms such as ResearchEHR is mentioned to
practically apply these standards. Although it is acknowledged that information exchange is
limited to specific partners, it is suggested that future research could explore intelligent and
semibuilt knowledge graph frameworks in the context of e-health, addressing issues such as data
insufficiency, explainability, and inconsistencies [
        <xref ref-type="bibr" rid="ref14">14</xref>
        ].
      </p>
      <p>
        In related work, the application of an Ocean Digital Twin aims to monitor environmental
conditions, such as water quality and biological events. Using a combination of fixed and mobile
sensors, including autonomous underwater vehicles (AUVs), the aim is to integrate and analyse
data in real time to provide useful information to researchers, policy makers and industry. The
implementation of a medallion data model allows the transition of raw data to formats optimised
for analysis, facilitating interoperability and access through standardised APIs [
        <xref ref-type="bibr" rid="ref15">15</xref>
        ].
We found works related to the modular use of hardware in heterogeneous environments. Most of
the components of this solution were developed using the ROS framework, known for its wide
range of drivers, algorithms, libraries and useful features such as APIs for parameters. The
architecture of the solution defines a clear division of areas within the ROS domain of the gateway,
which is essential to define the purpose of each component and promote reuse. The analysis of the
current literature reveals a notable absence of relevant information, especially regarding hardware
modularity in robots. The only comparison found in other articles concerns the physical
adaptability of the robot to its mission, rather than managing the required payloads on demand.
This makes the proposed solution a promising representation of possible improvements in the field
of robotics that can be solved based on interoperability between the different APIs [
        <xref ref-type="bibr" rid="ref16">16</xref>
        ].
In organizing design patterns for privacy, we present a taxonomy of pattern types that can be used
to create robust and versatile systems. Patterns such as Device Gateway and Edge Computing are
highlighted, which improve the effectiveness of data acquisition and local processing, respectively.
In addition, the dependencies and interactions between these patterns are explored, providing a
comprehensive mapping that is essential for architects and designers in applying pattern languages
to real-world scenarios, which enables the use of different interoperability techniques [17].
We find work related to efficient communication between WebAssembly modules (WASM) by
implementing a new interface description language (IDL) and its own communication protocol,
known as Karmem. This approach seeks to improve efficiency and interoperability in distributed
applications built on top of WASM, allowing effective communication between modules written in
different languages. The paper details the development of Karmem, its features, and the tests
performed to assess its ability to address the challenges related to efficiency and interoperability in
data communication [18].
      </p>
      <p>We found papers presenting an innovative methodology for the development of a hybrid machine
tool system that integrates machining and surface heat treatment processes. In situ experiments
and techniques such as optical microscopy, mechanical and X-ray methods were used to determine
residual stresses, as well as a profilometer to measure shape deviations and surface roughness. The
results indicate that the implementation of this system can increase productivity by 1.9 times and
eliminate the possibility of waste during finishing [19].</p>
      <p>In the blockchain-based framework for electronic health records (EHR) management, highlighting
its ability to improve security, efficiency, and interoperability in handling patient data. It focuses
on overcoming the limitations of centralized systems, such as the risk of a single point of failure,
by using smart contracts and distributed storage through IPFS. In addition, a cost analysis is
performed to assess the economic viability of the proposed framework [20].</p>
      <p>Among the growing challenges in urban mobility management as urban populations increase, an
AI-based Decision Support System (DSSU) is proposed that enables planners and policy makers to
assess and prioritize urban mobility modifications using city-specific multi-criteria criteria.
Through case studies in Helsinki, Amsterdam, Messina and Bilbao, the transformative potential of
the recommendation engine to improve mobility policies and foster more livable and resilient
urban environments is demonstrated, with a smart city approach, allowing the exploitation of
different architectures based on interoperability [21].</p>
      <p>We found works presenting the LAAFFI protocol, designed for the authentication and
authorization of IoT devices in federated environments, such as those involving civil and military
organizations. The design requirements, formal security validation, and the resilience of the
protocol against various attacks are discussed. In addition, a prototype is implemented to evaluate
performance metrics such as latency and throughput in terms of operations per second [22].
The problem is related to the poor connectivity in the Peruvian jungle areas, which is why
computer systems have difficulty saving and updating data in their databases, causing the data to
not be updated. The National Commission for Development and Life without Drugs (DEVIDA) is a
public entity, attached to the sector of the Presidency of the Council of Ministers, responsible for
guiding the national policy against drugs to the year 2030 and becoming the national counterpart
of all international funding destined for the fight against drugs. Currently, it has its headquarters in
a district of the Peruvian Amazon jungle.</p>
      <p>This problem is solved in the present work, through the implementation of a procedure based on
XML messaging, which allows to always have updated information, so when an attempt is made to
perform an information registration process, and the lack of connectivity is detected, the system
collects all the information to be sent, packages it in an XML file and sends it by alternate means,
in order to solve the problem and always have access to the information.</p>
    </sec>
    <sec id="sec-2">
      <title>2. Methodology</title>
      <sec id="sec-2-1">
        <title>2.1. Target population</title>
        <p>We begin the description of the methodology with the analysis of the functional requirements that
we present below:
The web system is aimed at solving the problem of intermittent connectivity and access to the
Internet, in web systems that require real-time information on the different financing requests
made by executing entities belonging to the districts located in the departments that are in the
areas located in the Peruvian Amazon. In this way, the efforts of the activity are directed towards
solving the problem of illicit crops that are part of the drug trafficking value chain, through the
availability of real-time information.</p>
      </sec>
      <sec id="sec-2-2">
        <title>2.2. Description of the development methodology</title>
        <p>The description of the proposal is based on being able to explain the technological tools used for
the development of the web system, considering the development mode, the configuration of the
web system, the messaging services and the working mode of the interoperability function, which
allows the information to always be available in real time.</p>
        <p>Figure 1 shows the architecture of the system, based on the flow of information between the server
and the user for the storage of the database with the characteristic of interoperability, based on the
exchange of XML messages.</p>
        <p>The development of the web application for the eligibility of activities in the investment area of
DEVIDA, based in the city of Pichari, was carried out using standard web technologies, such as
HTML, CSS, JavaScript, PHP, and additional frameworks or libraries as needed. Finally, extensive
testing was carried out to verify the correct functioning of the web application, as well as to ensure
its quality and usability. Next, we are going to present the screenshots of the web application
development process, according to the following detail:</p>
        <p>Figure 2 presents the connectivity model between the different components where the model is
verified from the server and client views. In the server view, the presence of the database, the
business model and the information containers, as well as the business model, can be seen. For the
client view, the presentation mode can be seen, which is based on the representation of the GUI,
which is the graphical user interface that is the means of communication between the different
users and the system.</p>
        <p>Figure 3 shows the development of the web application. It was carried out using the client -server
architecture, supported by the Laravel VueJS Stack, which provides the necessary and easy-to-use
tools for the construction of both the client side (Front end) and the server side and the database
(Back end).</p>
        <p>On the server side, we have worked with the PHP programming language, guided by its Laravel
framework, with the intention of taking advantage of the security tools, speed in the execution of
tasks and the working mode that is very orderly and sequential.</p>
        <p>On the client side, we have worked with the HTML tag language, CSS cascading style sheets and
JavaScript accompanied by its VueJS framework, in order to give greater dynamism to its
components and show an elegant style.</p>
        <p>MySQL has been used for database management, because there are currently more servers that
support MySQL and it is better suited to systems developed with the PHP language. In the
communication between the Back end and the Front end, a REST Application Programming
Interface (API) (with HTTP protocol) has been used, which was developed in the Front end and the
queries are made from JavaScript using Axios, which is a very necessary library to make operations
easier.</p>
        <p>We adapted the Extensible Markup Language (XML) in the development of the system, with the
intention of exchanging data in rural areas where there is no internet connectivity. Thus, we stored
a button in the Front end, which has the function of making a Get request to the Back end, sending
the ID of the activity that we want to export, then the Back end receives the ID through said Get
protocol, to extract all the information of the selected activity that is in the Database, to be
exported in XML format. Likewise, to import an activity, a file-type button was inserted, which
allows uploading an XML file, using the POST protocol that carries all the information of said
activity, proceeding to structure an HTML that can be understood by the Back end and store it in
our Database, without any inconvenience.</p>
        <p>In Figure 4, the flow chart of the interoperability solution is presented, where there are two
control points, the first related to access to the system, which limits access to the system, the
second is related to the functionality of the system in order to decide whether to send the
information through the system itself when connectivity is present, and when connectivity is not
present, the XML message is created to be able to send it through alternate means.</p>
        <p>In figure 5, the pseudocode corresponding to the flow chart is presented, where we describe the
processes and functionalities so that they can be implemented at the time of programming, the two
decision factors are considered, the access to the system and the functionality of sending
information through XML messaging.</p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>3. Results</title>
      <p>The results we present are dedicated to presenting the mode of use of the implemented web
system, with the functionalities of interoperability through the use of XML messaging.</p>
      <p>Figure 6 shows the main screen of the developed web system, where the main processes are
displayed. It is an essential requirement to have a username and password to access the system.</p>
      <p>In Figure 7, we present the screen where a request for an activity is made, where the main data,
typology and location are shown. This information is important, as it is a requirement to have the
information of the place where the registration is made and the registration date, in order to have
relevant information for decision-making.</p>
      <p>Figure 8 presents the eligibility criteria, which is the starting point for having a record. The form
allows the selection of a criterion, it also allows the status of the record to be shown and the report
of the records made.</p>
      <p>Figure 10 shows the completion of entering information for a complete record. It shows that the
information is in the database, so it can be accessed from anywhere as long as there is connectivity
and access to the system.</p>
      <p>Figure 11 presents the interoperability option. This option is used when it is not possible to save
directly in the database. With the option of exporting via XML file, we can send the information
via alternative means, in order to update the system.</p>
      <p>Figure 13 shows the details of the information search, after having updated the exported files
through XML messages. With the update of the files, the records can be accessed from any location
that has connectivity with the system.</p>
    </sec>
    <sec id="sec-4">
      <title>4. Discussions</title>
      <p>The discussions we present are related to the analysis of the use and exploitation of the system.
In the tests carried out, it was possible to demonstrate that the interoperability functionality
eliminates downtime in the search processes, due to the lack of connectivity in the registration
process.</p>
      <p>By exporting the information of each record in an XML file, the system can be updated. The
alternate means described can be email, shared files, file exchange platforms, among others, using
mobile or alternate connectivity. By carrying out the analysis from the central office, it can be
demonstrated that the information is always available, which optimizes the search and analysis
process of the activities carried out in the Peruvian Amazon rainforest, so that decisions can be
made from the highest levels of government.</p>
      <p>Regarding the performance of the system, it is observed that it works according to the design,
with which the system works on the available computers without delays, because it has a local
database, which improves the performance in search time mainly in local records, functioning as a
decentralized database.</p>
    </sec>
    <sec id="sec-5">
      <title>5. Conclusions</title>
      <p>The conclusions we reached at the end of the investigation are determined to be able to
demonstrate the use of interoperability between systems, based on the use of XML messages,
which allows communication between systems that are in different physical locations. It was
shown that alternative solutions can be considered in the absence of connectivity. In a normal
situation, one has to wait for a connection to be available to update the records. These downtimes
can cause a failure in decision making, affecting the tasks related to the control of coca leaf crops
in the Peruvian jungle.</p>
      <p>We recommend replicating the proposed methodology for situations where communication
between different systems is required, using the different interoperability techniques. Many
alternatives are available, including commercial solutions, libraries, and even proprietary solutions
based on the XML language. Using a communication protocol at the time of writing and reading
the files, we can achieve communication between different systems.</p>
      <p>In the process of developing the user interface of the web application, moderate usability tests were
carried out remotely, in which together with the users we found small details in the creation of
new users (functions and roles), chronological disorder in the list of activities when queries were
made and inconveniences in rural areas, where there are low levels of internet connectivity. These
findings allowed us to better adapt the code by simulating the real process carried out in the
investment area of DEVIDA, then two buttons were implemented to import and export activities
through the extensible markup language (XML), in order to always have updated information on
the files that are subject to constant evaluation by the area in charge of DEVIDA. With the latest
version of the web application, users showed comfort in handling the system, who indicated that
the activities they carried out physically, they can now do digitally, in an automated way, having
the files to be evaluated at any time, which allowed them to spend less time in the admissibility of
activities. This technological implementation also contributed significantly to the productivity of
the company DEVIDA, being the beginning of an appropriate escalation to achieve effectiveness in
the work of the DEVIDA staff based in Pichari.
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