Welcome to the 18th Workshop on Social and Human Aspects of Business Process Management (BPMS2 2025). The goal of the BPMS2 workshop [1] is to explore how social information systems integrate with business process management [2] and how business process management may profit from this integration [3]. Furthermore, the workshop investigates the human aspects of Business Process Management by involving human actors. Examples include the use of crowdsourced knowledge and tasks and the need for new user interfaces such as augmented reality and voice bots.
Helena Li and Irina Rychkova, examines the determinants affecting users’ trust in GPT services and focuses on the social aspects of trust formation. The proposed conceptual framework integrates key trust determinants from the Integrative Model of Organizational Trust and examines the role of knowledge in technology particularly AI awareness in trust formation.
The paper “Towards an Approach for Designing Responsible Privacy Heuristics” by Beatriz Pontes da Costa Reis and Mohamad Gharib develops an approach that offers design principles to guide the design and evaluation of Responsible Privacy Heuristics (RPHs) for usable privacy-aware systems or solutions. These principles aim to guide the creation of privacy-aware systems that empower users, respect their autonomy, and enhance informed decision-making. By embedding these principles, organizations can better align their privacy mechanisms with human needs.
The paper “Towards Levels of Assurance for Data Trustworthiness - A Novel Framework to Promote Trust in Inter-Organisational Data Sharing” by Florian Zimmer, Janosch Haber, Mayuko Kaneko and Takuma Takeuchi, explores the data usage risks data consumers face and proposes a conceptual artifact called Levels of Assurance for Data Trustworthiness. Assuring data trustworthiness is suggested to improve data consumers’ risk assessment and decisionmaking capabilities and enhance trust and transparency between data providers and consumers.
Selmin Nurcan, University Paris 1 Panthéon-Sorbonne, France
Rainer Schmidt, Munich University of Applied Sciences, Germany Program Committee: • • • • • • • • • • • • • • • • •
Renata Araujo - Mackenzie Presbyterian University (Brazil).
Jan Bosch - Chalmers University of Technology (Sweden) Marco Brambilla - Politecnico di Milano (Italy).
Monique Janneck - Lübeck University of Applied Sciences (Germany).
Barbara Keller - Duale Hochschule Baden-Wuerttemberg Stuttgart (Germany). Michael Möhring - Munich University of Applied Sciences (Germany).
Selmin Nurcan - Université de Paris 1 Panthéon – Sorbonne (France).
Pierluigi Plebani - Politecnico di Milano (Italy).
Mohammad Ehson Rangiha - City University (United Kingdom).
Flavia Santoro - Universidade do Estado do Rio de Janeiro (Brazil).
Rainer Schmidt - Munich University of Applied Sciences (Germany).
Miguel-Angel Sicilia- University of Alcala (Spain).
Johannes Tenschert - Universitaet Erlangen-Nuernberg (FAU) (Germany). Amy Van Looy - Ghent University (Belgium).
Irene Vanderfeesten - KU Leuven (Belgium).
Sebastian Werner - Technische Universität Berlin (Germany).
Alfred Zimmermann - Reutlingen University (Germany). We wish to thank all authors for having shared their work with us, the members of the BPMS2 2025 Program Committee for their efforts in reviewing the submissions, RCIS 2025 workshops chairs for their help with the organization of the workshop, and RCIS 2025 General and Program Chairs for hosting BPMS2 workshop.