=Paper= {{Paper |id=Vol-407/paper-13 |storemode=property |title=Users' Practices and Software Qualities: a Dialectical Stance |pdfUrl=https://ceur-ws.org/Vol-407/paper13.pdf |volume=Vol-407 |dblpUrl=https://dblp.org/rec/conf/iused/Pollini08 }} ==Users' Practices and Software Qualities: a Dialectical Stance== https://ceur-ws.org/Vol-407/paper13.pdf
       Users’ Practices and Software Qualities: a Dialectical
                             Stance
                                                               Alessandro Pollini
                                                            Interaction Design Area,
                                                          Communication Science Dpt.,
                                                               University of Siena
                                                           Via Roma 56, 53100, Siena
                                                               0039 0577 270565
                                                             pollini@media.unisi.it
ABSTRACT                                                                     have also become issue of research interest. Usability benefits
The Ubiquitous Computing technology in practice is often                     have been widely applied to individuals performing on a desktop
characterized by users that experience recurring breakdowns,                 computer but need now to be re-examined within the context of
standards’ incompatibility and a proliferation of interfaces when            distributed, interactive, networked and embedded applications.
using, accessing and trying to connect different devices (e.g. PCs,          Usability studies, which traditionally approach aspects specific to
cameras, printers, and phones). Such interconnected devices                  a given task or application, have to be reinterpreted and adapted
populate ordinary Ubiquitous Computing scenarios.                            to Ubiquitous Computing application systems, wherein networks
                                                                             of laptops, PDAs, wearable computers, mobiles and other
The focus of the present research is on how software architecture            distributed devices are constructed, de-constructed and integrated.
can support Ubiquitous Computing applications and how people
might use these technologies to enhance their practices and reach            Designers and developers must also find ways in which sensitive,
personal goals. Architectural support is indeed needed for                   responsive and intelligent UbiComp technology can also become
designing embedded, distributed, intelligent and interactive                 usable, i.e. noticeable, comprehensible, adaptable and easy to
systems, which need communication through middleware                         control. That is why usage and usability concerns need to be
components.                                                                  reconsidered outside of the desktop metaphor. Achieving usability
                                                                             traditionally depended on how the functions provided by the
Use practices and Architectural Qualities have been investigated             system were understandable and clearly visible through the user
in the Active Surfaces case study. Active Surfaces is an embedded            interface. In this paradigm users have many input and output
and modular system of tiles aimed at supporting therapeutic use              peripheral devices and the overall system interface must be
practices and special needs. The design and developmental                    adequate for their needs. There is a multitude of interfaces and
process is articulated on the relationship and the exchange                  usability issues for each mobile device of the distributed and
between key users practices and architectural qualities.                     ubiquitous system, and this requires a unique and enabling
                                                                             software architecture that must be designed according to users’
Categories and Subject Descriptors                                           needs.
D.3.3 [Programming Languages]: Language Contructs and                        In this paper we primarily discuss the interplay between software
Features – abstract data types, polymorphism, control structures.            architecture development and users practices by focusing on the
                                                                             architectural qualities peculiarity of designing ubiquitous systems
General Terms                                                                for users with special needs and diverse abilities through the case
Design, Performance, Experimentation.                                        of Active Surfaces, a modular system of tiles used for play and
                                                                             therapy in water.

Keywords                                                                     Active Surfaces relies on the service-oriented architecture
Software architecture, Ubiquitous computing, Usability, User                 developed in the EU funded IP PalCom, Palpable Computing [2].
requirement, Participatory Design.                                           We will discuss the interplay between users’ practices and
                                                                             software architecture development by experimenting with the
                                                                             Active Surfaces with therapists and children with special needs.
1. INTRODUCTION
                                                                             By focusing on those attributes that support palpable use of
Design and development of software architectures for ubiquitous
                                                                             technology, that we henceforward call Qualities, we also consider
systems have been a major concern in academic research and
                                                                             the architectural attributes required by usable ubiquitous
industry [1] and how architectures impact real use and usability
                                                                             technology.

 Permission to make digital or hard copies of all or part of this work for
                                                                             2. ARCHITECTURE AND USE
 personal or classroom use is granted without fee provided that copies are   The software architecture has been explored and experimented in
 not made or distributed for profit or commercial advantage and that         different application prototypes related to the Health Care and the
 copies bear this notice and the full citation on the first page. To copy    Landscape Architecture domains [2]. Each general scenario is
 otherwise, or republish, to post on servers or to redistribute to lists,    characterized by an application prototype in which the
 requires prior specific permission and/or a fee.                            architecture, or part of it, has been experimented. The application
                                                                             prototypes served as testbeds for the development of the
 I-USED’08, September 24, 2008, Pisa, Italy
architecture and as case studies that provide the requirements          system, and the architectural platform, like the networking and
coming from the field studies.                                          dynamic assembly of tiles that is configured purposely [3][4].
The architectural qualities have been introduced and described as
the meeting point between architecture and use/application. The         3. SPECIAL NEEDS AND USERS’
peculiarity of these non-standard architectural qualities is that       PRACTICES
they both evolve and gain meaning through software development          In order to better focus on use practices as they emerge in the
and investigation of key user practices to account for.                 Active Surface application prototype it is thus necessary to
In fact the architectural qualities and the user practices are          describe the target users profiles - that is, the therapists and
tightly coupled and represent the two perspectives adopted in this      caregivers together with the disabled children - their needs,
research: the software architecture engineering and the interaction     wishes and abilities [4].
design perspective.                                                     Together with the study of the domain and a survey of the
In order to better focus on users and architecture it is necessary to   enabling technologies [5], fieldwork has been carried out with the
describe the Active Surfaces application prototype. The concept,        aim of directly exploring the field of therapeutic intervention in
the system and the architecture are described below.                    water. The fieldwork has been conducted in two settings for
                                                                        psychomotor therapy in water, the Disabled Children Parents
2.1 Active Surfaces                                                     Association, Siena and the D. Chiossone Institute in Genova. We
Active Surfaces is a modular system constituted by physical and         adopted ethnographic methods - such as field observation and
interactive units, the tiles. They are interactive modules that         interviews - and design methods - such as user workshops and
activate the surfaces of the swimming pool by making the                creative brainstorming. The ethnographic activities attempted to
environment featured with a network of distributed interactive          observe and reveal relevant issues related to the environment (the
components [3][4]. In particular, the prototype as developed in         features of the water, the physical structure of the swimming
this research affords the horizontal configuration of the tiles on      pool), the actors (therapists, disabled children, parents), the tools
the water surface.                                                      (objects, toys and water noodles) and, above all, the activities (the
                                                                        procedures, the different phases, the practices). We have
                                                                        addressed the whole practice starting from the planning, entering
                                                                        the activity and proceeding with the evaluation phase [5].
                                                                        We will exclusively focus here on the overall description of users’
                                                                        needs and therapists practices in order to understand the
                                                                        implications they have on software architecture development.




       Figure 1. The current Active Surfaces prototype
The tiles constitute a network of physical (and software) objects
that communicate and exchange data. Each Active Surfaces tile is
thought of as a modular unit that can communicate with the others
through its six sides. These entirely homogeneous devices, the
tiles - which have exactly the same physical characteristics and
computation and communication resources - are assembled. Each
tile is an independent, physical, tangible object that can be picked      Figure 2. Playing domino like games with Active Surfaces
up and moved around, and the interaction between the tiles is           The main actors of this therapeutic setting are the children with
coherent and straightforward: all the tiles can communicate with        special needs. Children with very diverse profiles actually benefit
their adjacent neighbours. They are, in fact, able to recognize         from therapeutic play in the water. The users we have observed
their relative position as being essentially positioned and             can be summarized in three main groups described below:
orientated in a sequence of tiles.                                      Autistic Spectrum Disorders and Other Affective and Socio-
The Active Surfaces is highly scalable in respect to computational      Relational Disturbances. People with autism have impaired social
power and number of components. In fact it can scale up or down         interaction and social communication and have a limited range of
(vertically) by adding or removing resources to a single node in a      imaginative activities. People with autism have a tendency toward
system, typically involving the addition or removal of CPUs or          repetitive behaviour patterns and resistance to any change in
memory to a single tile. Active Surfaces can also scale out             routine. They need to be instructed and supported during the
(horizontally) by the addition of more nodes to a system, such as       game, otherwise they very quickly return to their own solitary
adding new tiles to the distributed system.                             ‘obsessive activities’.
The concept emphasizes issues related both to the use, such as          Physical and Motor Disabilities and Cerebral Palsy. These
physical manipulation, positioning and emergent uses of the             children have limitation or an impossibility of movement,
                                                                        restrictions in force, abnormal postures, the presence of
neurological movement disorders such as dystonia, tremor, ataxia,      obtrusive, able to be personalized, adaptable, and capable of
etc. Children with cerebral palsy can be severely impaired in          anticipating emerging user needs [6].
playing by their motor disability, but also by speech and              A wide variety of methods have been used throughout the
communication disabilities, and sensory impairments (visual            iterative design life cycle [5]. These methods pertain to Human
and/or hearing).                                                       Computer Interaction, Participatory Design and Software
Mental Retardation/ Intellectual Disabilities/ Learning                Architecture Engineering. In particular we integrated a
Disabilities. Children with mental retardation (also referred to as    participatory design perspective with a co-evolutionary approach
intellectual disabilities or learning disabilities, for example        to interaction design and we explored this methodology in the
children with Down’s syndrome), have a reduced capacity for            domain of software architecture design. The process is co-
attention and might not understand the meaning of the proposed         evolutionary since architectural development, site exploration,
activity. They might not understand the meaning of language and        activity analysis and concept design have been carried out in
many of them have speech limitations too.                              parallel so that each path of the process can inform, without
                                                                       constraining, the others.
3.1 Key Practices                                                      We especially highlight on how the use of scenarios helped the
The therapists and trainers are the other main actors of this
                                                                       structuring of data gathered through activity analysis, the
setting. They essentially have the role of facilitating the playful
                                                                       envisioning of the role and functionalities of the system, and the
physical, social and emotional experience. They have to mediate
                                                                       assessing and validating the envisioned solutions from an
the social relationships, the experience in the water and offer a
                                                                       architectural perspective (see [7][8] for scenario-based evaluation
reassuring presence to the child. They are the scaffolds that allow
                                                                       methods).
the child to express and freely explore the space of the pool. The
therapists have to facilitate the activity, and not impose rules or,   Throughout this research the scenarios are used to step through
on the opposite extreme, abandon the child without a guide. Even       the software architecture and to document the consequences of
when the child would like to explore by herself the therapist          architectural solutions from a user perspective. Different kinds of
should also be present and support her independent action. The         scenarios drove the research process: Activity scenarios,
intervention is considered successful when the therapist interprets    Envisioning scenarios, Prototype scenarios and Qualities
the meanings of the behaviors of the child. Having an intimate         scenarios [5]. We will focus here on Activity and Qualities
knowledge of the child is central to achieving this interpretation.    scenarios that better represent the dialogue between Application
                                                                       and Architecture.
The outcomes of this activity resulted in key observations that
have informed the whole design process. They can be summarized         Activity scenarios stem from the fieldwork and activity analysis.
as follows:                                                            They are grounded and built on data collected with ethnographic
                                                                       observation and user research. Activity scenarios account for
Looking for creative solutions: The therapists usually deal with
                                                                       concrete use episodes and key practices. We used the Activity
   dynamic settings and changing conditions. This implies the
                                                                       Scenarios to understand, as thoroughly as possible, what is
   ability to manage and rearrange the available resources in
                                                                       relevant and appropriate in the specific domains of use, which in
   purposeful and creative ways.
                                                                       this case study was the therapeutic practice in the water. These
Dynamic configuration of the tools: In dealing with                    issues have thus been evolved into user requirements that
   continuously changing conditions and rehabilitation demands,        informed the definition of the envisioned solutions at the software
   the therapists should always find new solutions for adapting        architectural level.
   their tools and the environment to the patients and for
                                                                       The key User Practices also were the criteria to define the
   maintaining their attention throughout the session.
                                                                       experimental plan with the architectural prototype and the
   Consequently a core characteristic is that the tools have to be
                                                                       evaluation framework. In fact in this research experimental
   easily re-configurable and adaptable to this evolving situation.
                                                                       architectural prototypes have been used to conduct experiment on
Resource availability and opportunities for action: The                the architectural qualities that we have analyzed, in particular
   therapist needs to feel in control of the available resources and   those observable at run-time (like performance) [9]. The
   how they might be adopted, changed and exploited. As in             experimental architectural prototypes allowed concrete
   many workplaces, since their attention is exclusively directed      measurements to be made under a range of different situations
   to the patients, the resources the therapists use have to be        that might be also defined in terms of Qualities scenarios. They
   ready at hand and immediately understandable.                       will be described in Par. 6.1.
Exploration and performance: This practice facilitates and             Qualities scenarios consist of a slight adaptation of the quality
   encourages exploratory experimentation by users. Tools have         attribute scenarios [1][10] that are a way to make the Qualities for
   to be used, customized and altered according to established         palpable systems operational. They are short technical scenarios
   degrees of freedom and constraints.                                 referred to specific Qualities. Qualities scenarios provide a way to
The key therapist practices are among the outcomes of the field        concretely measure whether the architecture fulfils the
exploration of the application sites and have continuously             requirements of the scenario. It states measurable properties of an
informed the development of the software architecture.                 architecture by defining metrics to be used in performance testing
                                                                       of the architecture. These scenarios allowed us to experiment with
4. RESEARCH METHODOLOGY                                                and evaluate specific features of the technology by testing the
Dealing with diverse and special users requires that methods and       Qualities of the software architecture.
experimental environments would be appropriate, i.e. non-
5. ARCHITECTURAL QUALITIES                                           Experimentability. Active Surfaces can be thought of as a toy
In the multiple iterative cycles of the process followed in this     problem to experiment the software architecture because of its
research, scenarios have been used to bridge the use practices and   peculiar characteristics, as a modular system made of small easy
the architectural development. The key practices have been           to handle units. The tiles can be experimented with and tested
discussed in terms of system use and from the software               without altering the structure of the system or causing any
architecture perspective. The Architectural Qualities are            malfunctions or error. Indeed, Active Surfaces has to operate even
summarized below:                                                    despite the presence of an error in the use. An error is a condition
                                                                     of exception resulting from some deviation from the expected
 USERS PRACTICES                    ARCHITECTURAL                    behaviour, which leads to a fault or failure, and the design of the
                                    QUALITIES                        architecture aims at minimizing the eventual adverse
 Looking for creative solutions     Assemblability                   consequences of accidental or unintended actions.
 Dynamic configuration of the       Adaptability                     These Qualities should not be considered in isolation, but rather
 tools                                                               as interwoven contributory factors that exhibit dependencies and
                                                                     influences on one another. The purpose of the Qualities is to
 Resource availability and          Resource Awareness               capture the essence of what defines the nature of usable, easily
 opportunities for action                                            perceivable and understandable (in a word, palpable) ubiquitous
 Exploration and performance        Experimentability                computing applications.
   Table 1. From Users Practices to Architectural Qualities          6. EXPERIMENTING WITH THE
Each Quality comes from an iterative design and development in       SOFTWARE ARCHITECTURE
which user participation and technological challenges were           The goal of this experimental phase is to describe the behaviour
interwoven strands of the whole process.                             of the Active Surfaces system by measuring the performance of
Assemblability. Each Active Surfaces tile is identical and           the architectural prototypes. The Qualities scenarios help in
interchangeable and can run any piece of code that is passed to it   describing the performance in terms of more informative detailed
through a neighbour, included the game logics. They can be           statements. These statements allow quantifiable arguments about
assembled in many different formations that take into account the    a system to be made [10].
tiles’ communication capabilities and the surfaces on which they     Empirical testing is possible when relevant requirements and
have to be placed. Each formation of tiles is instantiated as a      architectural components have been identified and prototypes
functional and physical Assembly of devices and services. The        have been developed. In particular the Active Surfaces
Assembly takes form as the users construct it by means of the        architectural prototypes, described in the following paragraph,
Assembler Tile. The Assembly can then be dynamically altered         were used to observe, explore and evaluate the Architectural
and adapted over time. Despite the stability it has when it is       Qualities.
created, the Assemblies can be easily deconstructed and re-
constructed in a different formation being supported by flexible     6.1 Architectural Prototypes
ad-hoc networks that can be controlled and configured by end         Prototypes of software components with different levels of
users.                                                               accuracy and completeness have been used throughout the
Adaptability. The Active Surfaces system consists of a set of        process. Their usage in architectural development provided the
tiny, resource constrained computers that can be arranged together   opportunity to have intermediate embodiments of the systems’
to create a physical network. Because the tiles can only             functionality even if not supposed to represent any final or
communicate with their close neighbours, there is an explicit and    complete stage.
consistent discovery and communication framework underpinning        The Active Surfaces system underwent a concurrent development
the whole system. The tiles can be arranged in three-dimensional     either within the Simulation Framework and the Hardware
patterns, like squares in a crossword puzzle, and tiles, which are   Platform. The hardware platform selected for the Embedded
stacked one on top of the other, communicate through the top and     Architectural prototype is the UNC20 microcontroller. With such
the bottom. The network can be easily reconfigured by picking up     small microprocessor only the PalVM, the Virtual Machine
a tile and moving it; this movement immediately changes the          developed within the PalCom project [2], is supported as a
feedback that is provided.                                           runtime engine.
Resource Awareness. The tiles are embedded systems with              The embedded architectural prototype has been built to learn
powerful and limited resources at the same time, such as available   about the PalVM platform and the serial communication over IR.
energy, available memory or communication bandwidth. Because         The testing aims at discriminating whether there are restrictions in
of the limitations of these devices they represent a concrete        the PalCom open architecture or if the constraints are due to the
challenge for the developers of the software architecture. In        current hardware implementation (e.g IR communication
Active Surfaces a game application can exist within a network,       implemented over serial port).
rather than on a single unit or a central mainframe. Through the
networking among the tiles and the instantiation of the assembly,
they can discover the resources present in the system and debug
the behaviour of such resources in order to overlook malfunctions
or degraded individual or generalized performance. The resources
are monitored and managed throughout time.
                                                                       Task (a), (a1): 1+1 tiles, one is still, the other is rotated to reach
                                                                       the correct orientation for the side connection. In one case (a)
                                                                       Two tiles are put together, in the other (a1) two correctly
                                                                       connected tiles are kept apart.
                                                                       Task (b), (b1): 1+2 tiles, one is still, the other two are rotated to
                                                                       reach the correct orientation at the same time. In (b) three tiles are
                                                                       put together, in (b1) three correctly connected tiles are kept apart.
                                                                       Task (c), (c1): 1+3 tiles, one is still, the other three are rotated to
                   Figure 3. PalCom tile stack                         reach the correct orientation at the same time. In (c) four tiles are
The middleware management layer, which consists of managers            put together, in (c1) four correctly connected tiles are kept apart.
handling resources, services, assemblies, and contingencies,           The tasks are designed as two series each consisting of 10
requires too great a memory footprint to fit into the 8MB memory       repetitions of the tasks. In the first series the tasks are interrupted
of the UNC20. Therefore, the software for the tiles has been           by re-boot of the game services (Re-boot series), in the other
developed to run on a standard PC with simulated infrared              series the tasks are carried out continuously over time (Over time
communication in concurrence with the development of the               series). The former case represent the normal performance the
hardware for the tiles and the optimization of the middleware          tiles have on these tasks. The latter evidences how the
management layer. On the desktop machine the simulated                 performance in these specific tests varies over time.
framework runs on top of Sun’s JavaVM.
                                                                       Re-configuration (Adaptability)
The tiles deployed as simulated devices on a desktop machine are
                                                                       The tiles currently can run either fixed GameServices, like the
expected to have an optimal performance and can still exhibit a
                                                                       Jigsaw Puzzle Fish game (see Figure 1) and the Domino game
certain level of experimentability through the simulated game
                                                                       (see Figure 2); or open GameServices where the tiles are in
with a graphical user interface. In fact the therapists had the
                                                                       programming mode and learn how to configure by physical
valuable opportunity to exploit the opportunities provided by the
                                                                       programming-by-example. The tiles also run FeedbackServices,
middleware managers, even if within the simulation framework
                                                                       like the actual LEDService or the possible VibrationService and
The architecture experienced on the Simulated Framework was
                                                                       SoundService that can be developed in the future.
likely to inform the development of the embedded applications.
                                                                       The Re-Configuration tasks can either mean: choosing among
6.2 Performance Testing                                                existing pre-defined GameServices or the flexible use of single
The Performance Testing have been organized around tasks               services related to game configuration, e.g. tiles’ sequence,
designed in order to translate the Qualities, and therefore with a     sensing and feedback.
relation to the Users’ Practices, in measures observable via           In one case the system should allow shifting between pre-defined
execution. The tasks aim at demonstrating how the existing             GameServices, i.e. different games that have already been
architectural components would behave in performing the Active         configured. In the second case the system should allow running
Surfaces scenario, e.g. performing the assigned activities.            more services at the same time
The performance testing is based on a user-oriented perspective        That’s why we launched different services in parallel simulating
and assumes human practice in the therapeutic setting. In              the two conditions described above. We are able to compare the
particular time responses, delays or frequency of errors have been     task under two different conditions represented by the
observed with respect to the requirements coming from the              ist.palcom.tiles.test.fish.prc services, which involves IR
activity analysis. For what regards timeliness, the major              communication among the tiles; and ist.palcom.tiles.test.timer.prc
requirements from the therapeutic activity in the water are the        which doesn’t involve the use of IR communication.
duration of the whole session (45 minutes), the pace of the
interaction (cycles of 3 to 5 minutes games to the utmost)             Performance (Experimentability)
intervened by the restless time pauses (2-3 minutes). These data       Performance comprises 1 task performed under both the
allowed us to define the baseline for the experiments [5].             experimental conditions, with and without the use of
In order to determine whether there are restrictions in the software   communication. Thus there is a set of 2 tasks that consist of
architecture or if the eventual constraints are due to the current     observing two GameServices running for 30 min.
hardware implementation, we have organized testing around two          As mentioned above, the overall session lasts 45 minutes and the
different conditions: 1) Tasks in which the performance is             duration of a single game situation can be assumed to be 30
influenced mainly by the software architecture currently running;      minutes at the very most. In fact even if it is possible that children
2) Tasks in which the performance is both influenced by the            find some games very engaging, it is very hard to carry out the
architecture and mostly by the current hardware implementation         same game for almost the whole session. Furthermore game
[10].                                                                  dynamics usually last few minutes.
In particular the experimental tasks can be grouped into the
following areas. Each area represents a way to translate the
                                                                       7. RESULTS
Architectural Qualities (in brackets) into less conceptual and more    In this paragraph a short summary of the gathered data is
verifiable evaluation tasks.                                           presented. For an extensive overview of the results see [5].

Communication and Discovery (Assemblability and Resource               The results related to Communication and Discovery are
Awareness)                                                             presented regarding the two series of gathered data (Re-boot and
Over Time series), the two main actions (Put Together and Put           8. CONCLUSION
Apart) and the scalability factor represented by the number of          In discussing software architecture development and users’
tiles utilized (2, 3 or 4 tiles).                                       practices we have described the integration among the traditional
   Conditions       Tasks        2 Tiles     3 Tiles     4 Tiles        ethnographic studies, participatory design methods and
                                                                        naturalistic experiments to inspire, inform and evaluate the design
                Put together       3.2          7          6.9          of software architectures [9]. This approach has already been
                                                                        adopted for the design of ubiquitous computing technologies [11]
  Re-Boot
                Put apart          7.6         9.8        12.5          while it seems to be still fully appreciated in software architecture
                                                                        design [11].
                Put together       3.5         7.6         7.5
                                                                        Recently there has been a growing interest in understanding
  Over Time                                                             specific evaluation problems that arise from the use of Ubiquitous
                Put apart          8.1        10.6        13.3
                                                                        Computing systems [12]. In such paradigm software and hardware
Table 2. Communication and Discovery. Summary of Results                resources are distributed throughout the physical world and this
                                                                        impacts individual and social behaviours. Different evaluation
The comparison among Communication and Discovery between 2              criteria have been outlined, user attention (focus and overhead),
Tiles, among 3 Tiles and 4 Tiles, also gives a quantitative             the adoption of the system (value and availability) and the
measure of how horizontal scalability affects the performance of        qualities of the interaction (physically embeddedness, dynamic
the tiles system. Active Surfaces is conceived and designed as a        input/ output, multiple devices, multiple users). Criteria related to
modular system that in future implementation will be made of 12         the use and the person, such as understanding, control, accuracy,
units. The experimental data suggest that the performance of            appropriateness, and customization, are also discussed.
PalVM and the PalCom Communication components should be
improved to meet the requirements of a highly scalable system           This study helped us to figure out the complexity of such intricate
and guarantee acceptable time responses as the number of the            stage where persons and computational resources influence one
modules increase.                                                       each other. With this research we wanted to highlight on
                                                                        multifaceted aspects interwoven in the interplay between real use
Tasks related to Re-configuration show how the system supports          and software development.
several services running in parallel and also creative combinations
and adaptations of the tiles system. This can be done by shifting       We observed that the introduction of UbiComp technology
among these pre-defined solutions or by flexibly combining              affected and changed users’ activities and that, at the same time;
single services related to game configuration (e.g. game logics,        they became responsible for maintaining, controlling and
sensing and feedback).                                                  changing it. The system architecture / use relationship is
                                                                        dialectical since on one hand, technology enhance certain
The eventual shifting among GameServices would be affected by           practices by enabling novel use opportunities, on the other hand
the time required by new services to start, about 10 sec. As we         user-specific dynamics provoke, inspire and inform the
observed through the activity analysis, the pace of the activity in     emergence of unpredicted architectural solutions.
the Active Surfaces scenario would impose a quicker response
time for the re-configuration of the system. It is estimated to be no   In this paper we showed how such interplay took place through
more than 10 sec in order to really provide the user with the           the whole research process, i.e. through design and development
experience of ready-at-hand tools. The results show that there is       strategies that accounted for the special needs of the involved
still not adequate support for the multiple services combination,       users and challenged the development of the system architecture.
i.e. more than three services running).                                 We wanted to give a feeling of this multiplexed process by
                                                                        describing the design of the experiments and the results. Data
Regarding the combination of services, all the VM versions well         gathered during the activity analysis and activity modeling
support two services running in tandem both in tasks involving          provided the backbone to define the experimental plan and the
the use of IR communication or not. Simultaneously running two          baseline for the evaluation of the system.
services, the system coherently exhibits the behaviours defined by
the two services. Three services running in parallel are also           We empirically investigated the dialogue between user studies
supported but it seems to affect the behaviour of the tiles by          and software development by means of operative choices. We
decreasing the overall performance of the PalVM-release. These          tried to bridge these two different fields and to take advantage of
results are close to what happen with running one service alone         the methods of each domain. This study also resulted in the
and this could prove valuable support for re-configuration.             investigation of newly emergent interwoven processes that make
                                                                        use and architecture meeting at the edge, where software
Tasks regarding the Performance over long periods of time show          Qualities and Users’ Practices juxtapose and evolve tightly
that the current implementation restricts the overall performance       coupled.
of the tiles. In fact, the performance through the LightUp
GameService proved to be optimal, while tasks involving the
communication modules resulted in a series of malfunctions that         9. ACKNOWLEDGMENTS
negatively affected the overall performance.                            Thanks to Prof. Patrizia Marti, Alessia Rullo and Erik Grönvall as
                                                                        they were a part of the research group for the duration of the
The results of the experiments allowed us to revise and elaborate       PalCom project. Thanks to the collegues at the Computer Science
on the initial formulation of the Qualities. For the Architectural      Dpt, Univeristy of Aarhus that played a fundemental role in the
Qualities revised see [5].                                              software architecture development.
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