cvb.authors: Ivan Tsmots,Andrii Pukach,Artem Kazarian,Mariana Seneta
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cvb.title: "AI\u2013based approach for forming software customer support teams based\
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cvb.vol_number: '4110'
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spt.title: "AI\u2013based approach for forming software customer support teams based\
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  date: '2025-11-28'
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  title: Proceedings of the Computational Intelligence Application Workshop (CIAW
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