The EGOV-CeDEM-ePart 2025 conference, for short EGOV2025, was organized by the IFIP WG 8.5 Information Systems in Public Administration. The conference is dedicated to digital or electronic government, open government, local government (smart cities), smart governance, artificial intelligence (AI), e-democracy, policy informatics, and electronic participation. With a long tradition along its various branches, the EGOV-CeDEM-ePart conference has gained its reputation of being the key and leading conference worldwide in the research domains of digital/electronic, open, and smart government, as well as electronic participation. The call for papers attracted completed research papers, work-in-progress papers on ongoing research (including doctoral papers), posters, as well as workshops and practitioner papers. This volume contains 31 full research papers, 6 workshop descriptions, and 17 posters. All submissions were assessed through a double-blind peer-review process, with at least three reviewers per submission. The submitted papers were of high quality, and many reviewers indicated that the topic of the papers they reviewed were novel. The review process was based on a double-blind reviewing process and conflicts of interest were actively avoided. Authors of papers submitted their papers to a track. The track chairs had only access to the papers within their own track and could assign reviewers and propose acceptance decisions. The lead track chairs of each chair were editors of the proceedings, in addition to the general chairs. Track chairs were not allowed to submit to their own track, nor were their close collaborators, to avoid any conflict of interest. Track chairs could either submit to another track or to the 'track chairs' track. The latter was handled by one of the general chairs, and these submissions were reviewed in the same way as all other submissions. The general chairs checked after the submission deadline if there was any conflict of interest among the papers submitted to tracks, and if so, the respective paper was moved to another track. The track chairs checked that all papers were submitted anonymously. If not, the authors were asked to resubmit within a couple of days. Track chairs assigned the reviewers and selected the program committee members in such a way that experts in this area reviewed the papers and there were no conflicts of interest. After at least three reviews were received, the track chairs made a proposal for a decision per paper. The decisions were discussed in a meeting with the general and track chairs to ensure that the decisions were made in a consistent manner across tracks.
This volume includes papers distributed over the following tracks: • • • • • • • • • • • •
General E-Government and E-Governance General E-Democracy and E-Participation Digital Technologies and Sustainable Development Digital Society Emerging Issues and Innovations Smart Cities (Government, Districts, Communities and Regions) AI, Data Analytics and Automated Decision-Making Artificial Intelligence Governance and its Societal Challenges Open Data: Social and Technical Aspects Governance, Digital Legislation and Policy Managing E-Government Projects
Practitioners-Researchers Collaboration As in the previous years and per the recommendation of the Paper Awards Committee, under the leadership of Manuel Pedro Rodríguez Bolívar from the University of Granada, Spain, and Noella Edelmann from the University for Continuing Education Krems, Austria, the IFIP EGOV-CeDEM-ePart 2025 conference grants outstanding paper awards in three distinct categories: • • •
The most innovative research contribution The most compelling critical research reflection
The most promising practical concept The winners in each category were announced during the awards ceremony at the conference.
The IFIP EGOV2025 conference was hosted in Austria, in the Alpine Republic of Europe, at the University for Continuing Education Krems. The conference sessions were hosted 2-4 September at the University for Continuing Education Krems’ Campus. The University for Continuing Education Krems is Europe’s leading public university dedicated to continuing education, combining teaching excellence with cutting-edge research to address key societal challenges. Located in the vibrant and historic city of Krems an der Donau, the university thrives within a rich academic and cultural environment, surrounded by the charm and legacy of one of Austria’s oldest cities.
As part of the conference, the PhD colloquium and the Junior Faculty School were hosted at Göttweig Abbey, a historic Benedictine monastery situated atop a hill in Austria’s Wachau Valley. Known for its impressive baroque architecture, Göttweig Abbey offers a setting that blends historical significance with a peaceful atmosphere, ideal for focused academic discussions. With origins dating back to the 11th century, the monastery provided a unique context for scholarly exchange. The PhD Colloquium was a full-day event on 31 August, open only to those who were admitted, and offered a limited number of PhD bursaries. The Junior Faculty School was a full-day event on 1 September, for sharing experiences to advance the career of young researchers interested in digitalization and government.
III Many people behind the scenes make large events like this conference happen. We would like to thank the members of the Program Committee, the reviewers and the track chairs for their great efforts in reviewing the submitted papers. We would also like to express our deep gratitude to Peter Parycek, Gabriela Viale Pereira, and their local team at the University for Continuing Education Krems for hosting the conference.
The papers in these proceedings range from societal to scientific, and from rigorous to innovative. We hope you enjoy reading them!
Jolien Ubacht, Delft University of Technology, The Netherlands Manuel Pedro Rodríguez Bolívar, University of Granada, Spain Lieselot Danneels, Ghent University, Belgium Roel Dobbe, Delft University of Technology, The Netherlands Sara Hofmann, University of Agder, Norway Marijn Janssen, Delft University of Technology, The Netherlands Ida Lindgren, Linköping University, Sweden Euripidis Loukis, University of Aegean, Greece Francesco Mureddu, The Lisbon Council, Belgium Anna-Sophie Novak, University for Continuing Education Krems, Austria Panos Panagiotopoulos, Queen Mary University of London, UK Peter Parycek, Fraunhofer Fokus, Germany Gabriela Viale Pereira, University for Continuing Education Krems, Austria Gerhard Schwabe, University of Zurich, Switzerland Anthony Simonofski, University of Namur, Belgium Efthimios Tambouris, University of Macedonia, Greece Vera Spitzer, University Koblenz, Germany Maurus Engbers, Delft University of Technology, The Netherlands Simone Nicosanti, University of Rome Tor Vergata
Lieselot Danneels, Ghent University, Belgium Sara Hofmann, University of Agder, Norway Marijn Janssen, Delft University of Technology, the Netherlands Ida Lindgren, Linköping University, Sweden Peter Parycek, Fraunhofer Fokus, Germany Gabriela Viale Pereira, University for Continuing Education Krems, Austria Gerhard Schwabe, University of Zurich, Switzerland Efthimios Tambouris, University of Macedonia, Greece Jolien Ubacht, Delft University of Technology, The Netherlands
General eGovernment and E-Governance Track Ida Lindgren, Linköping University, Sweden Gabriela Viale Pereira, University for Continuing Education Krems, Austria Marijn Janssen, Delft University of Technology, the Netherlands General eDemocracy and eParticipation Track Sara Hofmann, University of Agder, Norway Noella Edelmann, University for Continuing Education Krems, Austria David Duenas-Cid, Kozminski University, Poland Marius Rohde Johannessen, University of South-Eastern Norway AI Governance and its Societal Challenges Track Roel Dobbe, Delft University of Technology, The Netherlands Csaba Csáki, Corvinus University of Budapest, Hungary Gregor Eibl, University for Continuing Education Krems, Austria Smart Cities (Government, Districts, Communities & Regions) Track Manuel Pedro Rodríguez Bolívar, University of Granada, Spain Shefali Virkar, WU Vienna University of Economics and Business, Austria Joep Crompvoets, KU Leuven, Belgium Open Data: Social and Technical Aspects Track Efthimios Tambouris, University of Macedonia, Greece J. Ramon Gil-Garcia, University at Albany, State University of New York, USA Anneke Zuiderwijk, Delft University of Technology, The Netherlands Governance, Digital Legislation, and Policy Track Anna-Sophie Novak, University for Continuing Education Krems, Austria Peter Parycek, Fraunhofer Fokus, Germany Edimara Mezzomo Luciano, Pontifícia Universidade Católica do Rio Grande do Sul, Brazil Managing E-Government Projects Track Vera Spitzer, University Koblenz, Germany Michael Koddebusch, ERCIS, University Münster, Germany Ulrik Bisgaard Ulsrod Røhl, Copenhagen Business School, Denmark Maria A. Wimmer, University Koblenz, Germany Practitioners - Researchers Collaboration Track Anthony Simonofski, University of Namur, Belgium Ulf Melin, Linköping University, Sweden Lucy Temple, University for Continuing Education Krems, Austria
Gabriela Viale Pereira, University for Continuing Education Krems, Austria Ramon Gil-Garcia, University at Albany, USA Lieselot Danneels, Ghent University, Belgium Michael Koddebusch, University of Münster, Germany
Gabriela Viale Pereira, University for Continuing Education Krems, Austria Ramon Gil-Garcia, University at Albany, USA Lieselot Danneels, Ghent University, Belgium Ida Lindgren, Linköping University, Sweden
Panos Panagiotopoulos, Queen Mary University of London, UK Ida Lindgren, Linköping University, Sweden VI Program Committee
University of Granada, Spain University of the Aegean, Greece University of the Aegean, Greece HSF Meissen University of Applied Sciences, Germany Trinity College Dublin, Ireland University of Minho, Portugal University of Applied Sciences Emden/Leer, Germany Brunel University London, United Kingdom Karlstad University, Sweden Universidade Federal Fluminense, Brazil University of South-Eastern Norway, Norway Delft University of Technology, the Netherlands University of Namur, Belgium Linköping University, Sweden Karlstad University, Sweden Universidad Autónoma de Madrid, Spain University of Gothenburg, Sweden Universidade Federal do Rio de Janeiro, Brazil University of Twente, the Netherlands Hoseo University, South Korea Kingston University London, United Kingdom Consiglio Nazionale delle Ricerche, Italy Université de Namur, Belguim Austrian Institute of Technology, Austria Federal Institute of Sao Paulo, Brazil Universidad Complutense de Madrid, Spain Norwegian University of Science and Technology, Norway KU Leuven, Belgium Gothenburg University and University of Borås, Sweden Corvinus University of Budapest, Hungary University of Agder, Norway Ghent University, Belgium Stanford University, United States Technische Universität München, Germany University of Naples Federico II, Italy Delft University of Technology, the Netherlands Kozminski University, Poland University of Southern Denmark, Denmark University for Continuing Education Krems, Austria University for Continuing Education Krems, Austria Mid Sweden University, Sweden
Anouk Fransen Volker Frehe Asbjørn Følstad Larissa Galdino de Magalhães Santos Alexandros Gerontas Claudia Ghisetti J. Ramon Gil-Garcia Dimitris Gouscos Francesco Gualdi Yash Gupta Mariana Gustafsson Tessa Haesevoets Stephan Haller Annika Hasselblad Marcus Heidlund Erica Hellmer Thomas Hemker Sara Hofmann Helena Iacobaeus Tupokigwe Isagah Rouba Iskandar Tomasz Janowski Marijn Janssen Carlos E. Jimenez-Gomez Marius Rohde Johannessen Björn Johansson Evangelos Kalampokis Nikos Karacapilidis Areti Karamanou Naci Karkin Martin Karlsson Singara Rao Karna
Fabian Kirstein Bram Klievink Michael Koddebusch Niklas Korte Thomas Lampoltshammer Karl Larsson Enzo Maria Le Fevre VII Planning & Development Department of Government of the Punjab, Pakistan Hellenic Parliament, Greece Utrecht University, the Netherlands Hochschule des Bundes für öffentliche Verwaltung, Germany SINTEF, Norway Universität Bremen, Germany