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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Human Smart Towns: a viable strategy for disaster response</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Alessandra Galassi</string-name>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>University of L'Aquila - Piazza Santa Margherita 2</institution>
          ,
          <addr-line>67100, L'Aquila</addr-line>
          ,
          <country country="IT">ITALY</country>
        </aff>
      </contrib-group>
      <pub-date>
        <year>2025</year>
      </pub-date>
      <abstract>
        <p>L'Aquila's 2009 6.3-magnitude earthquake devastated the city and surrounding areas, causing widespread destruction and loss of life. However, disasters may ofer an opportunity to apply innovative, smart-oriented reconstruction approaches to revitalize towns, aligning with citizens' needs. A smart town functions as an interconnected, multidimensional ecosystem of parties that work together efectively. GIS (Geographic Information System), 5G, cloud-edge computing, and other modern technologies are being incorporated into reconstruction efforts not only to repair damage but also to enhance the eficiency, safety, and livability of towns. The performance of on-site ICT (Information and Communication Technologies) is often insuficient to implement smart solutions, and some bottlenecks appear that next-generation networks can address. Using a socio-technical perspective and a real-world case study, this work-in-progress presents preliminary insights into radio network planning for broad connectivity, vital for building smart services and promoting land regeneration after natural disasters.</p>
      </abstract>
      <kwd-group>
        <kwd>eol&gt;Smart Towns</kwd>
        <kwd>Digitalization and Digital Transformation</kwd>
        <kwd>Digital Services</kwd>
        <kwd>Tech Enablers</kwd>
        <kwd>Radio Network Planning</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. Introduction</title>
      <p>
        The “smartification” of small and medium-sized settlements as a policy idea, along with the perception
of citizens as users and consumers, has gained prominence in recent years [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ]. In addition, the vision of
urban/rural agglomerations is changing from static to dynamic: previously seen as a set of immovable
buildings and infrastructure, they are now being transformed into smart ecosystems [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ].
      </p>
      <p>
        Disaster recovery is one of the processes that governments in the Global North address using
technology to achieve some goals, such as green and sustainable reconstruction, resilience, future
economic growth, and better quality of life for the local population, attracting new residents and
improving the place branding [
        <xref ref-type="bibr" rid="ref3 ref4 ref5 ref6 ref7">3, 4, 5, 6, 7</xref>
        ]. These cannot be built on purely technological solutions (hard
infrastructure), but must be holistic and comprehensive, including the human side (soft infrastructure)
[
        <xref ref-type="bibr" rid="ref8">8</xref>
        ]. The citizens must then be involved and empowered in policy-making processes; otherwise, they
will simply access a range of services as users/consumers whose data are continuously collected [
        <xref ref-type="bibr" rid="ref10 ref9">9, 10</xref>
        ].
      </p>
      <p>
        The Abruzzo region and its capital L’Aquila (which has sufered a population decline in recent years
[
        <xref ref-type="bibr" rid="ref11">11</xref>
        ]), located close to the Apennine mountains and hit hard by two of the deadliest earthquakes in Italy’s
recent history (in 2009 and 2016), have been at the center of State- and technology-led reconstruction
initiatives, also encouraging investments in entrepreneurial tech-driven hubs [
        <xref ref-type="bibr" rid="ref12 ref13">12, 13</xref>
        ]. By Law [
        <xref ref-type="bibr" rid="ref14">14</xref>
        ],
two special public administrations (PA)-the “Uficio Speciale per la Ricostruzione della città dell’Aquila
(USRA)” and the “Uficio Speciale per la Ricostruzione dei Comuni del Cratere (USRC) ”-were established to
monitor and manage the post-earthquake reconstruction process. The focus here is on the USRC, which
is responsible for 56 municipalities (the so-called seismic crater), small towns where ICT solutions have
to deal with the cultural heritage to be preserved and the particular morphology of the territory.
      </p>
      <p>
        In [
        <xref ref-type="bibr" rid="ref10">10</xref>
        ], Oliveira and Campolargo argue that people, rather than technology, are the real actors in
territorial smartness; therefore, they introduced the phrase “Human Smart City”. According to them, the
creation of a participatory innovation ecosystem is crucial, as also recently reafirmed by Marchesani and
Ceci [
        <xref ref-type="bibr" rid="ref15">15</xref>
        ]: the authors’ findings show how the integration of diferent actors within the Quadruple Helix
approach (government, business, academia, and civil society) fosters co-creation and responsiveness to
digital challenges; and how public-private partnership (PPP) through open innovation creates value by
accelerating digital transformation (implementation of digital services) and strengthens public service
delivery. The USRC and the municipalities under its competence have realized that the post-earthquake
physical reconstruction must be complemented by socio-economic revitalization actions, as the case
study in the Appendix A demonstrates.
      </p>
      <p>
        Drawing on socio-technical traditions [
        <xref ref-type="bibr" rid="ref16">16, 17, 18</xref>
        ], technological implementations cannot be separated
from the human context in which they are embedded, emphasizing the importance of mediating social
and technical elements in efective ICT systems design for smart settings [ 19, 20]. Coe et al. [21]
recognize the potential for citizen participation through the use of technology. For example, a digital
platform helps an organization both internally (information sharing and employee work) and externally
(user interaction and transparent communication), such as the new USRC GIS platform released in
November 2024 [22, 23, 24]. GIS data (such as building structures, terrain, population density) can be used
to tune and plan radio wave propagation, monitored in real-time [25]. In addition, technology-driven
reconstruction also promotes the digital economy [26]. For example, the use of 5G or solar-powered
mesh networks can ensure that towns maintain Internet and communication capabilities even when
power grids are disrupted, making them more self-suficient.
      </p>
      <p>To realize smart towns, the ICT infrastructure, e.g., broadband networks, needs to be improved, as
the installation of fiber optic cables and wireless networks is still in the early stage [ 27]. Widespread
network coverage is essential to build intelligent utility management networks (e.g., electricity, water,
sewage, telephone) that make a location (in this case, a town) definable as “smart”. In this way, we will
hear about smart towns and not just smart cities, especially considering towns as hubs of investment,
resources, specialization, and innovation, from whose digitization passes that of the whole of Italy
(which, despite being among the G7 countries, lags behind in the ICT area according to the Digital
Economy and Society Index (DESI) [28], unfortunately).</p>
      <p>Thus, a collaboration has been established between the USRC and the Telecommunications
Engineering Research Group at the University of L’Aquila: the PA involves the academia, which, being
knowledge-based, supports investigating the scenario and choosing the best solution [29].
Rethinking telecommunication network covers four key areas (radio network design, measurement, analysis,
management). Radio access optimization can be achieved through protocol analyzer and simulation
of radio wave behavior, frequency, trafic planning, and market opportunities. Hardware/software
integration, such as GIS and Altair WinProp1 or CE RCP (Cellular Expert | Radio Coverage Planner)
within ArcGIS Pro2 tools, helps to propose locations, configurations, and settings of network nodes,
mapping radio signal distribution, modeling terrain efects, and calculating coverage area forecasts. The
expected result is the definition of guidelines and a flexible wireless network architecture for the USRC
to achieve suficient coverage in the target area, ensuring satisfactory quality of service (QoS) and low
bit error rate, determining the optimal placement of new radio towers, antennas, databases, and existing
base stations, maximizing radio signal strength and distribution, reducing interference; to provide
the required network capacity with a low service drop rate/blocking and satisfactory throughput for
users; and to implement a cost-efective network infrastructure (i.e., the minimum number of sites and
transmitters needed to meet coverage, quality, and capacity requirements).</p>
    </sec>
    <sec id="sec-2">
      <title>2. Background</title>
      <p>Most projects to improve services ofered at the local and regional levels rely on the use of ICT to
encourage the development of so-called smart communities, taking a holistic view [30]. A smart
community can have various dimensions (cities, towns, etc.) and aims to involve as many stakeholders
as possible in “public life” (e.g., PPP) by facilitating its transformation in a positive way [31]. Through
unified eforts and synergistic work, a community can benefit from the potential of ICT (thereby
1https://web.altair.com/winprop-telecom
2https://www.esri.com/partners/cellular-expert-a2T70000000TRiuEAG/ce-rcp-radio-coverag-a2d5x000006jOXvAAM
connectivity and digital as an enabler for smart services) much sooner than it otherwise would. Moreover,
with the telecommunications infrastructure, smart communities are also economically more competitive
and attractive. The same was done by the Agency for Digital Italy (AgID) with Decree Law No. 179/20123.</p>
      <p>From the foregoing, it is evident that the smart model is not exclusive to cities, but also to towns
(the reference scenario). Despite the smaller size, the underlying concept is the same. Therefore, the
application of the definition of smart city as smart town.</p>
      <sec id="sec-2-1">
        <title>2.1. Definition of Smart City</title>
        <p>Smart cities first appeared in the literature in 1997 and have since attracted considerable scientific and
industrial attention [32, 33, 34]. Many scholars have contributed to the definition of what a smart city
is. Washburn et al. [35] stress that the computerization of services is crucial to improving the current
condition of cities, which often have to live with inadequate infrastructure and poor services for citizens.
Rios [36] defines a smart city as a city that inspires, shares culture and knowledge, and encourages its
inhabitants to improve aspects of their lives. Partridge [37] defines the smart city as a city where ICT
can play a fundamental role in the implementation of information and services that are provided to the
public.</p>
        <p>Several scholars illustrate the technological, human, and institutional factors that make up the smart
city [38], as shown in Figure 1. Albino et al. [39] link the general model of the six key dimensions of a
smart city to related aspects of people’s lives (see Figure 2), while Dameri and Rosenthal-Sabroux [40]
identify four basic components of a smart city (land, infrastructures, people, government) and three
main characteristics by which a city’s smartness is measured:
• efectiveness is the ability to supply efective services to citizens;
• environment consideration is how to seek to prevent further environmental degradation;
• innovation is how the city uses available new technologies to improve the quality of core
components.</p>
      </sec>
      <sec id="sec-2-2">
        <title>2.2. Smart City as Ecosystem</title>
        <p>Smart cities are often seen as an ecosystem rather than a marketplace, where the key element is diferent
actors working together to create a value proposition [41, 42]. Couzineau-Zegwaard et al. [43] point
out the possibility of comparing the concept of a smart city with that of an ecosystem, illustrating
a smart city ecosystem starting with the fact that a smart city “cannot be viewed as a sum of parts
but holistically as a network of interconnected infrastructures dependent on each other” [44]. To this
end, they consider the PlanIT valley project in Portugal, which aims to create services for sustainable
urbanization [41]. In the same vein, Díaz-Díaz et al. [45] with the case study of Santander (Spain)
emphasize that for a city to call itself smart, it must consist of an ecosystem composed of diferent
stakeholders from the public and private sectors.</p>
        <p>Similarly, in an ecosystem, diferent actors cooperate and compete to develop services to meet
customers’ needs [46]. The definition of ecosystem has diferent facets, and many scholars have
contributed to defining what it is [ 47, 48]. According to Adner [49], an ecosystem is “the alignment
structure of the multilateral set of partners that need to interact for a focal value proposition to
materialize,” emphasizing the contribution of anyone to the realization of a service. The elements
characterizing an ecosystem are [47]:
• activities to carry out to deliver the value proposition;
• actors are the entities that perform the activities;
• strategy looks at the risks, the relationships among actors, and the characteristics of input-output
lfows between them.</p>
        <p>Consequently, a smart city turns out to be an ecosystem in which there is the presence of
interconnected technologies in such a way as to ensure improved service delivery and the presence of diferent
stakeholders cooperating with each other [50]. This recalls the concepts of “learning-by-combining”
and “learning-by-interacting” introduced by Lundvall [51], where electronic apparatuses and digital
move together with people [52].</p>
      </sec>
      <sec id="sec-2-3">
        <title>2.3. Emerging Technologies as Enablers of Smart City</title>
        <p>The smart city phenomenon is closely related to the development of 5G &amp; beyond technology and
Internet of Things (IoT) [53].</p>
        <p>In Italy, 5G trials have been launched in cities such as Prato and L’Aquila [54]. In 2017, the Italian
government announced that L’Aquila would become a pilot area to test 5G technology with the INCIPIT
project4 involving the national investment fund Cassa Depositi e Prestiti, the energy company Enel,
the Italian telecom company Wind Tre, and the Chinese telecom giant ZTE. In 2019, the Smarter Italy
program (SIp) was launched, and among the program’s testbed was L’Aquila, classified as a “smart
city” SIp along with 10 other major Italian cities such as Bari, Genoa, Turin, Milan, Rome [55]. In
the early 2020s, L’Aquila renewed the plan to become a smart city, describing the smart factor as the
key to rebuild links between the city and its surroundings, serving as a bridge between large, densely
populated urban areas (such as Rome, which is 150 km from it) and rural, depopulated ones (such as
towns)5. Adding to the evolution of telecommunications to make Italy smarter is the RESTART program
- NextGenerationEU, funded by the EU as part of the Italian NRRP (National Recovery and Resilience
Plan), which kicked of in January 2023 [ 56]. In other countries, examples of 5G testing include the city
of Alba Iulia in Romania [57] and the LuxTurrim5G project led by Nokia Bell Labs in Espoo (Finland)
[58]: in both, the technology was used to implement smart lighting.
4http://incipict.univaq.it/
5https://trasparenza.comune.laquila.it/archivio28 −  04458057251.ℎ</p>
        <p>Zhang et al. [59] state “5G systems are expected to provide society with comprehensive connection
that can break through the limitations of time and space to create all-dimensional user- or
servicecentered interconnections between people and things.” In wide-area coverage, network slicing allows
varying requirements (e.g., QoS) of diferent applications to be met by dividing the same physical
network into multiple logical networks. Instead, ultra-low latency and high reliability find fertile
ground in hybrid networks that connect machines to humans by generating data trafic, such as smart
cities [60]. Such features will certainly be useful for the measurement, control, and monitoring of smart
objects [61], and will also enable increased data trafic and the deployment of machine-to-machine
systems with coverage and hotspot capabilities [62]. However, 5G networks must provide connectivity
with low impact in terms of cost, energy consumption, efects of human exposure to electromagnetic
ifeld, and visual impact.</p>
        <p>
          In addition, with the growing need for real-time data processing, edge computing minimizes latency
by bringing computation closer to where data are generated (i.e., at the edge of the network), reducing
dependence on central infrastructure and promoting decentralized intelligence [
          <xref ref-type="bibr" rid="ref17">63, 64</xref>
          ].
The devastating earthquake of April 6, 2009, killed 309 people and forced tens of thousands to flee
their homes [
          <xref ref-type="bibr" rid="ref18">65</xref>
          ]. In the aftermath of the event, the inhabitants were relocated to surrounding areas in
temporary shelters, hotels, and rented houses [
          <xref ref-type="bibr" rid="ref19">66</xref>
          ]. Sixteen years later, public-private reconstruction is
advancing, with the latter proceeding faster than the former.
        </p>
        <p>
          In the EU-backed NRRP, the relationship between the smart initiative and the revitalization of
towns (“borghi” in Italian) through investments in digital, tourism, and connectivity is clear. Some
authors advocate investing in ICT infrastructure, with wise management of resources and participatory
governance, adding that much depends on the area’s ability to learn and innovate [
          <xref ref-type="bibr" rid="ref20">67</xref>
          ]. In adopting
the smart city model, the USRC faces barriers. Bottlenecks (performance, capacity, scarcity) belong
to two diferent domains: mobile technology and smart solutions. Specifically, for mobile technology,
they focus on data throughput, radio coverage, and sensors, while for smart solutions, they concern
data generation and processing, low latency and responsiveness, high security levels, and bandwidth
utilization [
          <xref ref-type="bibr" rid="ref21">68</xref>
          ]. By its characteristics, 5G appears to solve these bottlenecks. But this will only happen if
certain limitations are overcome, such as network infrastructure gaps, insuficient equipment, high costs,
and a historical moment ripe for embracing new technology. If this does not happen, the bottlenecks are
unlikely to be resolved. Therefore, it will take time before the smart solutions are fully implemented.
        </p>
        <p>
          Information systems, including GIS, integrate data from multiple sources and formats, and serve as
a decision support tool for PAs, urban planners, and others, allowing them to discover patterns and
take actions [
          <xref ref-type="bibr" rid="ref22">69</xref>
          ]. For example, the USRC WebGIS app6 acts as a support for this research-in-progress,
starting from the analysis of problems (e.g., mountain/rural area constraints, including location and
height of natural/man-made objects) and the state-of-the-art of secure and sustainable technological
solutions. Wireless propagation tools will be used to assess the connectivity of towns and develop an
appropriate model.
        </p>
      </sec>
      <sec id="sec-2-4">
        <title>3.1. Radio Network Planning: a preliminary insight</title>
        <p>
          In the age of “one person, many computers,” where we have a variety of devices for diferent purposes
merging with our lives, Weiser [
          <xref ref-type="bibr" rid="ref23">70</xref>
          ] coined the term “ubiquitous computing” and Elia [
          <xref ref-type="bibr" rid="ref24">71</xref>
          ] argues that
“technological innovations afect society, and as a result new urban models emerge and thus new ways of
working and living together within them.” Essential to enable digital services is reliable and widespread
connectivity. Despite advances in fiber optics, mobile networks, and ultra-broadband, large areas of
Italy, particularly small towns, rural and mountainous regions, lack stable, fast connections (e.g., the
reference scenario). As per the 2030 European Digital Agenda, the USRC promotes borghi connessi for
greater inclusion in network access and to help reduce the territorial digital divide. After all, the quality
of connectivity has a direct impact on the provision of public services and supports competitiveness.
Data analytics and automation drive planning to upgrade the municipality services ofered [
          <xref ref-type="bibr" rid="ref25">72</xref>
          ].
        </p>
        <p>
          Geography is an integral element of the digital environment. A GIS is a computer system that collects,
stores, analyzes, monitors, and displays data about spatial locations on the Earth’s surface. Commercial
or open-source, it functions as a database with geographic information (shape files) associated with
the graphic objects of digital maps: when you point to an object, you can know its related attributes
(population, roads, income, etc.) and, conversely, by querying a database record, you can know its
location in the map. Thus, many services that include location take advantage of GIS. In radio network
planning, empirical methods have proven efective, especially if they use data directly collected from the
context instead of using those from a similar scenario. As input to simulations, the tools use GIS data,
physical infrastructure, and computer networks; hence, the quality of the calculations and coverage
prediction models depends on their completeness and accuracy [
          <xref ref-type="bibr" rid="ref26">73</xref>
          ]. Of course, they also take into
account the priorities of local stakeholders and the will of the USRC.
        </p>
        <p>
          Attour et al. [
          <xref ref-type="bibr" rid="ref27">74</xref>
          ] look at towns such as “living labs” that can generate eco-innovation, where sensors
and IoT devices connected through 5G or Wi-Fi networks exchange data that enable systems to learn,
adapt, and respond to changing conditions, enhancing performance.
        </p>
        <p>Among the available tools, the Altair WinProp suite, which has empirical wave propagation models
and network planning modules (coverage and capacity), combining accuracy and reduced computation
time, will be used for air interface simulations (including 5G’s mmWave). It works for a wide range
of scenarios, such as rural, residential, and suburban (i.e., the reference context). It integrates with
other systems: in fact, it uses diferent types of databases, including GIS, for forecasting and edge
computing for wide coverage. In trafic assumptions, it also takes into account overhead interference
that impacts the radio channel, supports the loss of power cables, and makes antenna configurations
possible. Coverage prediction and analysis tools help generate detailed coverage maps and the number
of tower sites needed to support them. In radio analysis, the tool calculates parameters for various
transmission modes and cells because the goal is to arrive at the solution that provides the best service
in terms of received power, data rate, throughput, QoS, bandwidth, delays, etc., for each location in
the coverage area. Network simulations with diferent parameter tunings can be used to evaluate
performance, taking into account the context requirements, and arrive at the optimal solution for it. A
ifrst application could be fiber sensing for seismic monitoring.</p>
        <p>
          In conclusion, community interaction can stimulate the knowledge economy, which mainly favors
platforms. In this regard, Alaimo and Kallinikos [
          <xref ref-type="bibr" rid="ref28">75</xref>
          ] argue the need to separate data from facts, because
data live in a socio-technical dimension, are agnostic to the context that generates them, but are not
neutral, that is, the choices that produce them are relative to the value systems of those who designed
the ways to collect/use them, and are vital to computer science.
        </p>
      </sec>
    </sec>
    <sec id="sec-3">
      <title>4. Conclusions</title>
      <p>Rebuilding a territory after a natural disaster requires thoughtful and strategic planning. The 2009
earthquake-hit area is applying a smart-oriented approach, using the power of technology to improve
the reconstruction process, digitize services, build smart towns, increasing territorial capital. From
literature and practice, digital services are eficient but increasingly citizen-centered, confirming their
cross-sectoral and multidimensional nature, as they focus as much on technology as on the people
who are part of them. Although the creation of Human Smart Towns presents significant challenges,
especially in terms of initial investment, training, and technological integration, it ofers a long-term,
sustainable, and forward-looking perspective. Thus, seismic crater municipalities play a role in creating
a smarter society, serving as a case study for recovery eforts in similar disasters through experience
and sharing of best practices7. The development of a smart reconstruction paradigm is a boost to the
digital transformation of public action, and PA is modernized.
7https://www.eipa.eu/epsa/digital-for-reconstruction-grants/</p>
      <p>The integration of GIS, AI, sensors, distributed computing, and advanced communication networks has
the potential to innovate a reconstruction process. The demand for adequate availability and reliability of
connectivity underlies smart services. This work-in-progress concerns preliminary insights on optimized
use of radio resources for broad network access and signal reception in the area. The idea is to combine
empirical computational methods with geographical information, as is customary among geospatial
professionals. The outcome will be a technological framework accompanied by recommendations for
the USRC to upgrade ICT networks and open spaces. The Special Ofice is implementing an exemplary
model recognized worldwide for its innovative use of emerging technologies for the common good,
serving as a benchmark in research on territorial resilience and technology transfer.</p>
      <p>Finally, since communication and services are highly dependent on data, it is critical to ensure that
data and infrastructure, such as telecommunications, are protected from cyber threats. The challenges
of interoperability, (cyber-)security, and privacy must be addressed for successful implementation.</p>
    </sec>
    <sec id="sec-4">
      <title>Declaration on Generative AI</title>
      <p>The author has not used any generative AI tools in the writing process.
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The co-design process of the territory with the communities that inhabit it is understood as a system
of socio-economic relations. The Organization for Economic Cooperation and Development (OECD)
recognizes the importance of public service innovation as a means by which government can ensure
that public services keep pace with the changes taking place in societies, including the evolving needs,
behaviors, and expectations of people.</p>
      <p>As a result of participation in the OECD 2023 call for innovations in public services, the
communitydriven approach for the regeneration of Santo Stefano di Sessanio (L’Aquila) has been included among
OECD-OPSI (Observatory of Public Sector Innovation) case studies8. The 2009 earthquake and the
Covid-19 pandemic have amplified negative trends that were already underway (e.g., depopulation
and marginalization) due to a lack of connectivity, critical infrastructures, productivity issues, and
limited access to public services have over time diminished the attractiveness as a place to live/work.
To address this urgency, an experimental project “Ascolto Partecipato” was launched in February 2023,
jointly promoted by the Municipality of Santo Stefano di Sessanio and the USRC9. A pilot project to
foster new bottom-up approaches for the revitalization of other seismic crater municipalities or rural
areas. The result was the identification of action lines for town regeneration, resulting from a mutual
understanding of local strengths, issues, and needs, with active involvement (as a driver of change) of
citizens, visitors, economic operators and trade associations active in the area, public authorities, and
mayors of neighboring municipalities. Their empowerment ensures that the territory’s major challenges
can be addressed.</p>
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