=Paper=
{{Paper
|id=Vol-492/paper-1
|storemode=property
|title=Foreword
|pdfUrl=https://ceur-ws.org/Vol-492/DEGAS2009-foreword.pdf
|volume=Vol-492
|authors=(pp. 1)
}}
==Foreword==
<pdf width="1500px">https://ceur-ws.org/Vol-492/DEGAS2009-foreword.pdf</pdf>
<pre>
                                                                                              th
DEGAS 2009 | Proceedings                                                             August 24 2009 | Uppsala y Sweden



                                               FOREWORD

OVERVIEW                                                        •   User Characteristics and their Diversity (e.g.
                                                                    citizens, back office, stakeholders, etc)
The development and implementation of e-government
                                                                •    User Interface requirements and constraints for of
involves consideration of its effects including
                                                                    e-Government applications
environmental, social, cultural, educational, consumer
issues, among others. On one hand, e-Government                 •   User experience with e-Government services
software is mandated to follow very strict requirements         •   User involvement in the development process
in terms of evolving regulation, use of legacy
technologies, confidentiality protection, and technical         •   Accessibility and universal access design
constraints related to the management. On the other             •   Public policies for implementing accessibility and
hand, the design of e-Government applications must                  usability culture into governmental and third parties
consider the impact on the diversity of users in terms of           agencies developing e-government applications
age, language skills, cultural diversity, literacy, and
information technologies literacy. Bad design can have          •   Quality models for measuring the quality of e-
huge impact not only on the adoption of user interface              Government user interfaces
by users but also compromise the validity of democratic         •   Design Methods for e-Government User Interfaces
processes. So that, accessibility had become a                  •   Successes and failures stories of e-Government
mandatory requirement for any e-Government initiative.              user interfaces
As governmental agencies increasingly move towards              •   Recommendations for public Web sites
developing new way of improving the information
exchange and services among citizens, businesses, and           •   Innovative use of ICT technologies including
other arms of government, there is a strong need for                instant messaging (e.g. MSN), GPRS, interactive
inter-disciplinary empirical and theoretical research               TV, tracking systems, road traffic management,
focused on Information and Communication                            regulatory enforcement, etc.
Technologies and Computer-Human Interaction to
guide the development of accessible and usable e-               ACKNOWLEDGMENTS
Government applications.                                        DEGAS 2009 is officially supported by the IFIP WG
                                                                13.3 on HCI and disability and the IFIP WG 13.2 on
GOALS                                                           Methodologies for User-Centered Systems Design.
The goal of this workshop is to bring researchers and
practitioners together to explore the issues and                PROGRAM COMMITTEE
challenges related to the development of usable and             Ana Cristina Bicharra Garcia, Universidade Federal
accessible    user   interfaces  for    e-Government            Fluminense, Brazil
applications using innovative Information and                   Lucia Filgueiras, Escola Politécnica da Universidade
Communication Technology (ICT).                                 de São Paulo, Brazil
We wanted to facilitate discussion on the topics of             Asbjørn Følstad, SINTEF, Norway
identification and management of the diversity of users         Jan Gulliksen,Uppsala University, Sweden
(e.g. citizens, stakeholders, etc), requirements and
constraints for the development of e-Government                 John Krogstie, NTNU, Norway
applications, user experience with e-Government                 Klaus Miesenberger, University of Linz, Austria
services, user involvement into the development                 Gerhard Weber, TU Dresden, Fakultät Informatik,
process, universal access, policies for implementing            Germany
accessibility and usability culture into government
agencies.                                                       WORKSHOP ORGANIZERS
                                                                Marco Winckler, IHCS-IRIT, Université Toulouse 3,
TOPICS
                                                                France
This workshop was intended for anyone (researchers
                                                                Monique Noirhomme-Fraiture, Institut d’ Informatique,
and practitioners) who is concerned about the design of
                                                                Facultés Universitaires Notre-Dame de la Paix
interfaces that will be accessible and usable. This will
                                                                (FUNDP), Belgium
include representatives from administrations, academia
(e.g., lecturers in HCI), and policy-making                     Dominique Scapin, INRIA-Rocquencourt, France
organizations.
                                                                Gaëlle Calvary, University of Grenoble, France
Workshop topics include:
                                                                Audrey Serna, University of Grenoble, France




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