About the authors:
Prof. Yao-Hua Tan (y.tan@tudelft.nl) is professor of Information and Communication Technology at the ICT Group of the Department of Technology, Policy and Management of the Technical University Delft and part-time professor of Electronic Business at the Department of Economics and Business Administration of the Vrije University Amsterdam. He was also Reynolds visiting professor at the Wharton Business School of the university of Pennsylvania. His research interests are service engineering and governance; ICT-enabled electronic negotiation and contracting; multi-agent modelling to develop automation of business procedures in international trade.
Gerwin Zomer holds a MSc in Industrial Engineering and Management at the University Twente (the Netherlands). In 2007 he joined TNO Mobility & Logistics as a senior logistics and transport consultant. Before he worked several years as consultant in redesign of business processes and ERP implementation processes in several trade and production companies. As from 2000 he is involved in European research project in transport logistics and ICT and has built experience in managing large European projects. Gerwin also advised the Commission on a number of relevant Evaluations and Impact Assessments of EC policy initiatives, like the Marco Polo Programme evaluation, Logistics Action Plan, the European RFID policy, a new ITS Deployment Programme and on Interoperability of Electronic Fee Collection.