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  <front>
    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Role of Emotion in Information Retrieval for Entertainment (Position Paper)</article-title>
      </title-group>
      <contrib-group>
        <contrib contrib-type="author">
          <string-name>Yashar Moshfeghi</string-name>
          <email>yashar@dcs.gla.ac.uk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <contrib contrib-type="author">
          <string-name>Joemon M. Jose</string-name>
          <email>Joemon.Jose@glasgow.ac.uk</email>
          <xref ref-type="aff" rid="aff0">0</xref>
        </contrib>
        <aff id="aff0">
          <label>0</label>
          <institution>School of Computing Science, University of Glasgow</institution>
          ,
          <addr-line>Glasgow</addr-line>
          ,
          <country country="UK">UK</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>The main objective of Information Retrieval (IR) systems is to satisfy searchers' needs. A great deal of research has been conducted in the past to attempt to achieve a better insight into searchers' needs and the factors that can potentially in uence the success of an Information Retrieval and Seeking (IR&amp;S) process. One of the factors which has been considered is searchers' emotion. It has been shown in previous research that emotion plays an important role in the success of an IR&amp;S process which has the purpose of satisfying an information need. However, these previous studies do not give a su ciently prominent position to emotion in IR, since they limit the role of emotion to a secondary factor, by assuming that a lack of knowledge (the need for information) is the primary factor (the motivation of the search). In this paper, we propose to treat emotion as the principal factor in entertainment-based IR&amp;S process, and therefore one that ought to be considered by the retrieval algorithms.</p>
      </abstract>
      <kwd-group>
        <kwd>Entertainment</kwd>
        <kwd>Search</kwd>
        <kwd>Information Retrieval</kwd>
        <kwd>Information Science</kwd>
        <kwd>Emotion</kwd>
      </kwd-group>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>1. INTRODUCTION</title>
      <p>
        The idea that IR systems help searchers to overcome their
information need (IN) is a leitmotif since the early days of
IR: the main task is to locate documents containing
information relevant to such needs. Within this view, a searcher
is considered as an agent that interacts with an IR system
with the intention of seeking information [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ]. The
information can be de ned as facts, propositions, and concepts, as
well as evaluative judgements such as opinion [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ].
Presented at Searching4Fun workshop at ECIR2012. Copyright c 2012 for
the individual papers by the papers’ authors. Copying permitted only for
private and academic purposes. This volume is published and copyrighted
by its editors.
      </p>
      <p>
        In this paper, we argue that standard and dominant view
doesn't su ciently consider all the possible aspects of
searchers' needs. Information Science (IS) researchers have argued
about the existence of needs other than IN, and discussed
their roles in the cognitive aspects of human beings and in
IR&amp;S behaviour. Examples include Wilson's interrelation
between physiological, a ective and information needs in
IR&amp;S behaviour [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ], Kuhlthau's uncertainty principle [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ];
these studies have investigated the role of a ective and
cognitive experience of a searcher in an information seeking
process model.
      </p>
      <p>
        Although these views better capture the searchers' mind
compared to the traditional view, their accounting for the
role of emotion is limited to its relation with cognition in
the process of satisfying an IN in an IR&amp;S behaviour, e.g.,
Kuhlthau's [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ] model. Therefore, emotion plays a marginal
role in these views in their modelling of needs. For example,
in an IR&amp;S scenario, where searchers' task is to nd
documents that are topically relevant to a given query (e.g., Iraq
War), the emotion that they experience during the
completion of this task in uences their performance and
satisfaction. Other examples are those of Arapakis et al. [
        <xref ref-type="bibr" rid="ref1">1</xref>
        ] and
Lopatovska [
        <xref ref-type="bibr" rid="ref4">4</xref>
        ] that investigated the use of facial expressions
and peripheral physiological signals as implicit indicators of
topical relevance.
      </p>
      <p>
        Others, e.g., Wilson [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ], consider a more autonomous role
for a ect and de ne a ective need as an independent need
which can motivate an IR&amp;S behaviour. For example,
gathering information to satisfy a ective needs, such as the need
for security, for achievement, or for dominance [
        <xref ref-type="bibr" rid="ref6">6</xref>
        ]. However,
there is no operationalisation of this a ective need suitable
for use in real IR systems.
      </p>
      <p>
        In general, the current landscape of the role of emotion
in IR&amp;S behaviour is incomplete. Moshfeghi [
        <xref ref-type="bibr" rid="ref5">5</xref>
        ] argued that
people use computers for individual as well as social
purposes, such as entertainment, dating, getting to know
people, nding `friends', gaming, etc., which strongly indicates
that users try to satisfy needs other than information ones.
The study conducted by Elsweiler et al. [
        <xref ref-type="bibr" rid="ref2">2</xref>
        ] also supported
this claim. The current views of emotion in IR/IS do not
su ciently explain these types of activities accurately, even
though it is clear that users search for emotionally-rich
documents from the Internet to satisfy these needs.
      </p>
      <p>The pervasiveness of emotionally-rich content on the web,
such as movies, music, images, news, blogs, customer
review, Facebook comments and Twitter, highlights the
demand for such contents, and, indirectly, their role in
satisfying searchers' needs. Therefore, it is important to
understand the IR&amp;S behaviour backed up by an entertainment
aspect. The position of this paper is that emotion is a
primary motivation (either directly or indirectly) behind an
entertainment-based IR&amp;S behaviour.</p>
      <p>
        The rest of the paper is organised as follows: Section 2
discusses Kuhlthau's [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ] model, followed by our approach in
Section 3 and discussion and conclusion in Section 4.
      </p>
    </sec>
    <sec id="sec-2">
      <title>2. EMOTION IN IR/IS</title>
      <p>
        There are many theories and models that attempt to
explain the information seeking behaviour. Kuhlthau's
information seeking process model is one of the rst and most
popular models to investigate the a ective along with
cognitive and physical aspects of a searcher in an
information seeking process. She proposes that people's feelings,
thoughts and actions interact within their information
seeking process. Kuhlthau's information seeking process model
describes the searchers' common patterns of seeking
meaning from information, to extend their knowledge state on a
complex problem or topic which has a discrete beginning and
ending [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ]. The fundamental principle behind Kuhlthau's
information seeking process is the uncertainty principle [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
This refers to the existence of a cognitive state which causes
feelings of anxiety and lack of con dence. Feelings of doubt,
anxiety and frustration are in association with vague and
unclear thoughts. The model shows that during a typical
information seeking process, the thoughts of a searcher
become clear and consequently their con dence increases and
their feeling of doubt, anxiety and frustration decrease.
      </p>
      <p>Although this model is an important step towards
understanding the role of emotion in IR/IS, it does not
encompass many important aspects of emotion in IR. Kuhlthau
considers emotion/a ect as a factor in uencing the
information seeking process, rather than a need in itself. Moreover,
Kuhlthau's model is limited by making uncertainty central,
i.e., as driving the seeking process while we argue that
positive or negative emotion states, high or low arousal level,
such as stress or boredom respectively, could also motivate
users to engage in an information seeking behaviour.
Therefore, a key limitation lies in the fact that the a ective side
of searchers is interpreted as only being a secondary
motivational source for information need. In this paper, we
consider emotion as a separate need. This is explored further
in next section.</p>
    </sec>
    <sec id="sec-3">
      <title>APPROACH</title>
      <p>The goal of this section is to argue that emotion should
be considered as the primary factor in entertainment-based
IR&amp;S behaviour: emotion can be considered as an
individual need which can motivate searchers to engage in an IR&amp;S
process. The secondary factor of emotion refers to the fact
that emotion (in relation to cognition) in uences every
aspect of the searchers' IR&amp;S behaviour, and can thus in
uence the success or failure of an IR&amp;S process. First, we will
elaborate on emotion as a secondary factor in IR&amp;S process.</p>
      <p>
        As discussed in Section 2, the secondary nature of emotion
in IR&amp;S scenarios has been investigated for a long time [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ].
The results of such investigations show that (i) participants
experience a burst of negative feelings due to uncertainty
associated with vague thoughts, leading them to recognise
that they have an information need; and that (ii) there is a
positive correlation between a successful information seeking
process and a decrease in these negative feelings [
        <xref ref-type="bibr" rid="ref3">3</xref>
        ]. From
this point of view, not only is emotion a factor that exists
throughout an IR&amp;S process which aims to meet an IN, but
also it can be considered as a need: the need to change
negative feelings caused by uncertainty during the initiation
phase (e.g. feelings of doubt, anxiety and frustration) to
feelings of satisfaction and comfort.
      </p>
      <p>When the emotion need of the searcher is to diminish the
negative feelings associated with a lack of knowledge (i.e.,
an IN), the emotion need would be satis ed if the IN
associated with it is resolved. However, in an entertainment-based
IR&amp;S process, the emotion need of the searcher is not
associated with a particular IN, and is an autonomous need by
itself. An example of such needs are the scenarios where the
searchers are stressed and look at some clips that could help
to relieve their stress, e.g., when searchers are seeking for
funny clips in YouTube. Of course, one way of nding these
clips is by looking at the popular (most viewed/highly
recommended) videos. In such scenario there is no particular
information need to be resolved, but only an emotion need.</p>
      <p>From the above, we can now argue that emotion in an
entertainment-based IR&amp;S process acts as a primary factor,
i.e. as an autonomous and important need.
4.</p>
    </sec>
    <sec id="sec-4">
      <title>CONCLUSIONS</title>
      <p>In this paper, we explained the role of emotion in
entertainment-based IR&amp;S behaviour. We explained that in the
normative view of IR/IS, the focus is on the satisfaction of
searchers' IN. Although the role of emotion is acknowledged
as a factor in uencing the whole IR&amp;S behaviour, its role
was limited to the study of its in uence on the process of
satisfying an IN. However, emotion can be a source of
motivation on its own for a searcher to engage in an IR&amp;S
process. Such scenarios have not been considered in the
IR/IS community, and this motivated the de nition of the
emotion need concept. We argued that there are emotion
needs that can motivate searchers to engage in IR&amp;S
behaviour which strictly speaking does not have an IN. The
pervasiveness of the use of IR applications for the purpose
of entertainment and the existence of emotionally-rich data
on the web provides evidence that some information seeking
behaviour can be categorised under other strategies than
information need that can lead to better satisfaction of the
searchers' needs. Given all these evidences, the conclusion
of this paper is that emotion act as a primary factor behind
entertainment-based IR&amp;S behaviours. Finally, there is not
much research about entertainment-based IR&amp;S processes.
This is due to the limitations associated with it, such as lack
of datasets, evaluation methodology, metrics and procedure.
An attempt to solve such limitations is a possible direction
for future work.</p>
    </sec>
  </body>
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