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    <journal-meta />
    <article-meta>
      <title-group>
        <article-title>Knowledge Elicitation to Prototype the Value of Information</article-title>
      </title-group>
      <contrib-group>
        <aff id="aff0">
          <label>0</label>
          <institution>Robert J. Hammell II Department of Computer &amp; Information Sciences Towson University Towson</institution>
          ,
          <addr-line>MD</addr-line>
          ,
          <country country="US">USA</country>
        </aff>
        <aff id="aff1">
          <label>1</label>
          <institution>Timothy Hanratty, Eric Heilman and John Dumer Computational Information Science Directorate US Army Research Laboratory Aberdeen Proving Ground</institution>
          ,
          <addr-line>MD</addr-line>
          ,
          <country country="US">USA</country>
        </aff>
      </contrib-group>
      <abstract>
        <p>From Wall Street to the streets of Baghdad, information drives action. Confounding this edict for the military is not only the unprecedented increase in the types and amount of information available, but the ability to separate the important information from the routine. Termed the value of information (VOI), the modern military commander and his staff require improved methodologies for assessing the applicability and relevance of information to a particular operation. This paper presents the approach used to elicit the knowledge necessary to value information for military analysis and enable the construction of a fuzzy-based prototype system for automating this valuation.</p>
      </abstract>
    </article-meta>
  </front>
  <body>
    <sec id="sec-1">
      <title>Introduction</title>
      <p>
        Today’s military operations require information from an
unprecedented number of sources which results in an
overload of information. With the requirement that
relevant information be consistently available to troops as
they conduct operations, a primary challenge for military
commanders and their staff is separating the important
information from the routine
        <xref ref-type="bibr" rid="ref5 ref7">(FM 6-0 2003; DoD 2010)</xref>
        .
Calculating information importance, termed the value of
information (VOI) metric, is a daunting task that is highly
dependent upon its application to dynamic situations and
human judgment (Alberts et al. 2001).
      </p>
      <p>Currently the VOI assigned a piece of information is
ascertained via a multiple step process requiring
intelligence collectors and analysts to judge its value
within a host of differing operational situations. For
example, the types and immediacy of mission information
needs will influence the amount of data reviewed and the
value that an analyst will ascribe. While there is doctrine
that describes a process of assigning value, it is sufficiently
vague to allow multiple interpretations. As such, the
Research was sponsored by the Army Research Laboratory and was accomplished under
Cooperative Agreement Number W911NF-11-2-0092. The views and conclusions contained in this
document are those of the authors and should not be interpreted as representing the official policies,
either expressed or implied, of the Army Research Laboratory or the U.S. Government. The U.S.
Government is authorized to reproduce and distribute reprints for Government purposes
notwithstanding any copyright notation herein.
cognitive processes behind these conclusions resist
codification with exact precision and offer an excellent
opportunity to leverage a computational intelligent solution
using fuzzy inference.</p>
      <p>This paper presents the approach used for gathering
parameters necessary to value information for military
analysis. Section 2 reviews the background information on
the military domain with respect to VOI. Section 3 is an
overview of knowledge elicitation techniques and the
knowledge elicitation process utilized to capture values for
fuzzy VOI rules. Section 4 presents a brief overview of the
resulting prototype system. The conclusions and next steps
are presented in Section 5.</p>
    </sec>
    <sec id="sec-2">
      <title>Background</title>
    </sec>
    <sec id="sec-3">
      <title>Understanding the Domain Challenge</title>
      <p>On today’s battlefield, information drives action.
Commanders must know details about important persons,
places and events within their area of operations to address
issues ranging from kinetic fights to adjudicating legal
disputes to revitalizing a depleted economy. From
sophisticated unmanned ground acoustic sensors to
opensource RSS news feeds, military commanders are
inundated with an unprecedented opportunity for
information. Table 1 depicts military information volume.
As unit echelon increases, the scope of military operations
and number of information reports grows tremendously.
Intelligence analysts examine this information to determine
the impact of trends, important human networks, and threat
tactics, techniques, and procedures on current and future
plans.</p>
      <p>
        As shown in Figure 1, accurate VOI estimation is
essential to the intelligence analysis process, promoting
improved situational understanding and effective
decisionmaking. The entire process is designed to produce and
make available relevant intelligence information. For all
military data, intelligence collectors are responsible for the
initial estimation of information value. While there are
guidelines for VOI determination, these are subject to
collector/analyst interpretation. In point of fact, a recent
US Army Intelligence Center of Excellence study
considered “Information Validation (Data Pedigree,
Corroboration and Cross Validation) and Stance Analysis
(Elimination of Bias and Use of Multiple Analysis
Perspectives)” as major issues
        <xref ref-type="bibr" rid="ref14">(Moskal, Sudit, and
Sambhoos 2010)</xref>
        .
      </p>
      <p>Proper VOI is integral to battlefield success. VOI is
essential in the collect-assess portion of the intelligence
process. At higher echelons, VOI is a metric useful in
determining the degree of situational estimate accuracy
amidst the uncertainty of combat. Additionally, VOI is a
focusing element as a searchable criterion, enabling
analysts to find relevant information quickly. At lower
echelons, analysts can use VOI to create an optimum
course of action for immediate mission execution.</p>
    </sec>
    <sec id="sec-4">
      <title>VOI Guidelines</title>
      <p>
        The procedure for alphanumerically rating the
“confidence” or “applicability” assigned a piece of
information is essentially described in the annex to NATO
STANAG (Standard Agreement) 2022 as well as in
Appendix B of US Army FM-2-22.3
        <xref ref-type="bibr" rid="ref15 ref6">(FM 2-22.3 2006;
NATO 1997)</xref>
        . The NATO standard further dictates that,
where possible, “an evaluation of each separate item of
information included in an intelligence report, and not
merely the report as a whole” should be made. The weight
given each piece of information is based on the combined
assessment of the reliability of the source of the
information with the assessment of its information
credibility or content.
      </p>
      <p>
        As depicted in Table 2 and Table 3, respectively, the
alphabetic Reliability scale ranges from A (Completely
Reliable) to E (Unreliable) while the numeric Content scale
ranges from 1 (Confirmed by other sources) to 5
(Improbable)
        <xref ref-type="bibr" rid="ref15 ref6">(FM 2-22.3 2006; NATO 1997)</xref>
        . Both scales
account for the information that cannot be judged for
source reliability or content with ratings F and 6.
      </p>
      <p>So as an example, a piece of information that was
received by a source that has in the past provided valid
information would be scored a Reliability Rating of either B
or C; depending on the degree of doubt in authenticity.
That same piece of information, if not confirmed, but
seeming logical, would receive a Content Rating of either 2
or 3; again depending on the degree the information was
consistent with other information. It quickly becomes
obvious the subjective nature of the ratings (B2 vs. C3) can
quickly lead to ambiguity.</p>
      <p>A
B
C
D
E
F
1
2
3
4
5
6</p>
      <p>Reliable
Usually
Reliable
Fairly</p>
      <p>Reliable
Not Usually</p>
      <p>Reliable</p>
      <p>Unreliable
Cannot Judge
Confirmed
Probably</p>
      <p>True
Possibly</p>
      <p>True
Doubtfully</p>
      <p>True
Improbable</p>
      <p>Cannot
Judge</p>
      <p>No doubt of authenticity, trustworthiness, or
competency; has a history of complete reliability
Minor doubt about authenticity, trustworthiness, or
competency; has a history of valid information most</p>
      <p>of the time</p>
      <p>Doubt of authenticity, trustworthiness, or
competency but has provided valid information in</p>
      <p>the past</p>
      <p>Significant doubt about authenticity,
trustworthiness, or competency but has provided</p>
      <p>valid information in the past
Lacking in authenticity, trustworthiness, and
competency; history of invalid information
No basis exists for evaluating the reliability of the</p>
      <p>source
Confirmed by other independent sources; logical in
itself; Consistent with other information on the</p>
      <p>subject
Not confirmed; logical in itself; consistent with</p>
      <p>other information on the subject
Not confirmed; reasonably logical in itself; agrees</p>
      <p>with some other information on the subject
Not confirmed; possible but not logical; no other</p>
      <p>information on the subject
Not confirmed; not logical in itself; contradicted by</p>
      <p>other information on the subject
No basis exists for evaluating the validity of the</p>
      <p>information</p>
      <p>
        In an attempt to guide the application of composite
ratings (i.e., B2 vs. C3) to varied operational situations,
organizations have generalized the usefulness of data by
developing charts similar to the one shown in Figure 2
        <xref ref-type="bibr" rid="ref9">(Hanratty et al. 2011)</xref>
        . Positioned along the x-axis are the
possible ratings for source reliability while the y-axis
reflects those possible for information content. Combined,
these ratings form a composite that in general reflects the
generic value of a piece of information to analysis efforts;
that is, a value within a general context. As shown in
Figure 2, a piece of information can have three distinct
value states, namely black is good, grey is questionable,
and white is not useable. This rudimentary attempt to form
a composite value shows progress, but the three states
encompass several combined categories resulting in a
blurred understanding of VOI. Capturing the complexity of
analyst’s intuitive knowledge through elicitation methods
required an increased specificity of VOI states.
      </p>
    </sec>
    <sec id="sec-5">
      <title>Knowledge Elicitation</title>
    </sec>
    <sec id="sec-6">
      <title>Overview of Knowledge Elicitation</title>
      <p>
        Knowledge elicitation is generally the first step in the
construction of a system that seeks to use expert
knowledge to solve a problem. In the process of building
such a system, the knowledge engineer must interact with
one or more Subject Matter Experts (SMEs) to gather,
organize, and codify the appropriate domain specific
problem-solving expertise
        <xref ref-type="bibr" rid="ref13">(Martin and Oxman 1988)</xref>
        .
      </p>
      <p>
        While knowledge elicitation and knowledge acquisition
are occasionally used interchangeably in the literature,
most researchers draw a clear distinction between the two;
additionally, knowledge engineering is a third concept that
appears in the literature
        <xref ref-type="bibr" rid="ref1 ref10 ref16 ref3 ref4">(Addis 1987; Cooke 1999; Daintith
2012; Hoffman et al. 1995; Sagheb-Tehrani 2009)</xref>
        .
Though some slight differences exist in how the three
terms are defined and described, the following
categorizations are used in this research and generally
capture the essence of the distinctions. Knowledge
engineering is the over-arching process of building
knowledge based systems which includes elicitation,
representation, and implementation. Knowledge
acquisition is a subset of knowledge engineering, and
consists of the gathering of all forms of domain knowledge
using any methods. Finally, knowledge elicitation is a
subset of knowledge acquisition and encompasses the
extraction of domain knowledge from human experts.
While all the steps involved with knowledge engineering
must be performed to construct a usable knowledge-based
system, herein we only seek to describe our knowledge
elicitation efforts.
      </p>
      <p>
        The knowledge elicitation process is much more complex
than just arranging a meeting or meetings with SMEs. One
important but perhaps subtle aspect of the process is the
need to choose experienced and available experts that have
excellent communication skills as well as at least some
commitment to the project at hand
        <xref ref-type="bibr" rid="ref12">(Liou 1992)</xref>
        .
Additionally, it is important that the knowledge engineer
have at least a working knowledge of the domain,
including the terminology and basic concepts regarding the
problem and the problem-solving process in the specific
environment
        <xref ref-type="bibr" rid="ref18">(Waterman 1983)</xref>
        . Finally, it is also
important that the appropriate knowledge elicitation
method or methods are chosen
        <xref ref-type="bibr" rid="ref12">(Liou 1992)</xref>
        .
      </p>
    </sec>
    <sec id="sec-7">
      <title>Knowledge Elicitation Methods</title>
      <p>
        There are a myriad of assessments of knowledge elicitation
methods and numerous representations for how to classify
them. For our purposes here, we will present and briefly
describe the four categories of knowledge elicitation
methods identified by
        <xref ref-type="bibr" rid="ref3">Cooke (1999)</xref>
        .
      </p>
      <p>Observation. This process consists of watching an
SME perform the task or tasks in question. Typically,
great care should be taken to avoid disrupting the SME
during the reasoning process. The observations are
recorded somehow (video, photographs, audio, notes, and
the like). This method can be particularly useful as a
beginning technique to allow the knowledge engineer to
understand enough to develop more structured knowledge
elicitation sessions.</p>
      <p>Interviews. Interviews are used to simply ask SMEs
what they know. The interviews may be structured,
unstructured, or a combination. Unstructured interviews
are free-form and use open-ended questions; they may be
useful in the beginning knowledge elicitation efforts to get
a preliminary understanding of the domain. Structured
interviews set up an artificial scenario to impose
constraints on the SME’s responses. Interview methods
are often specifically tailored to the particular domain or
problem so that some precise type of knowledge may be
obtained. The Critical Decision Method falls into this
category of techniques.</p>
      <p>Process Tracing. This method is used for gathering
information that is procedural in nature; it looks at
behavioral events that are sequential in form. It is useful to
ascertain conditional rules or note the order in which cues
are used by the decision maker. The “think-aloud”
technique is included in this category.</p>
      <p>Conceptual Methods. This process attempts to gather
conceptual structures present within the domain that are
derived as concepts and interrelations. Steps include: 1)
discovering relevant concepts, perhaps through interviews;
2) gathering opinions from one or more SMEs as to how
the concepts relate; 3) representing the relationships; and
4) interpreting the result. One method of obtaining the
SME’s beliefs as to how the concepts relate is by using a
grid approach. In this method, concepts are rated across a
set of dimensions, and then the similarity among concepts
can be determined in some way.</p>
    </sec>
    <sec id="sec-8">
      <title>Knowledge Elicitation Within the VOI Domain</title>
      <p>In general, military operations are defined by their
associated operation tempo; that is, the time it takes to
plan, prepare and execute an exercise. High-tempo
operations typically require the decision cycle to be
measured in minutes to hours. Slower tempo operations
will generally allow the decision cycle to be measured in
months or longer. Absent from the model presented in
Section III is the application of the information
applicability rating to a specific operation type. Without
the specific framework of a given operation type the
associated impact of information latency (or information
timeliness) requirements are lost. Restated, the true VOI is
dependent upon the type of military operation to which the
information is being applied. For instance, in a high-tempo
operation, where decisions are made in short timeframes,
added emphasis is assigned to information that has high
applicability and was more recently received than others.</p>
      <p>In order to capture the cognitive requirements
necessary to refine our model and build the fuzzy
association rules, the team applied the Conceptual Method
posed by Cooke. A review of the military intelligence
process revealed several relevant concepts such as
operational tempo mentioned above. The team and the
SMEs then discussed the relationships between data age,
operational tempo, and information applicability. These
relationships were developed into a two-part Likert survey
instrument and the final product presented to the SMEs to
gather specific values; the process of using the two surveys
is detailed further in the rest of this section. The initial
interpretation of the results led to the fuzzy rules that were
codified in the prototype. Of course, any sort of
“validation” of the system actually implies that the SMEs
must corroborate the fuzzy rules, which basically requires
other iterations of knowledge elicitation to ensure that the
resulting system is accurate and precisely reflects the
meaning and relationships the SMEs intended to convey.
These efforts are briefly discussed in later sections.</p>
      <p>The first survey was used to capture the generic
information applicability rating from the doctrinal model
described in Section III; that is, how to define the potential
importance of a piece of information given a specific type
of operation. The second survey was used to calculate the
actual VOI based on the temporal latency of the
information and a particular operational tempo. In this
case the temporal latency was defined as either: recent,
somewhat recent or old. It is particularly noteworthy that
the cognitive concept of temporal latency was purposefully
left as a subjective construct for the SME. In general, the
surveys provided contextual structure for the structured
interview. Additionally, the matrices proved useful in
physically recording SME VOI determination responses to
the questions of information applicability and the value
within military mission execution context.</p>
      <p>
        For the first part of the survey, a Likert instrument was
developed that incorporated the military doctrinal
information rating system. This system features a
combination of information content and source reliability.
Information content is rated on a scale of one thru five with
one (best case) being termed as, “Confirmed by other
independent sources” and five (worst case) being termed
as, “Not confirmed.” Likewise, source reliability is also
rated on a scale of one thru five; with one being termed as,
“No doubt of authenticity, trustworthiness, or
competency”, and five being termed as, “Lacking in
authenticity, trustworthiness, an competency”
        <xref ref-type="bibr" rid="ref6">(FM 2-22.3
2006)</xref>
        . The authors have coined the combination of these
two ratings as a general “information applicability” rating
for a given piece of information. The composite rating is
expressed on a Likert scale of one through nine with nine
being extremely applicable and one being least applicable
to military missions. The instrument, shown in Figure 3, is
the matrix used to capture SME ratings reflecting
applicability.
During the pilot session, three intelligence analysts
rendered their opinions on the generic applicability of data
with ratings reflected within each cell of the matrix. For
example, an applicability rating of “A1” that reflects the
most applicable data would lend itself to the Extremely
Applicable rating of 9. The averaged information
applicability ratings for the three analysts are shown in
Figure 4.
      </p>
      <p>With the generic information applicability ratings
completed, the second step involved applying those ratings
against the aspects associated with a specific mission type.
While many different aspect possibilities exist, the focus of
this pilot survey was on the two primary military aspects of
operational tempo and the temporal latency of the
information. In this case the operational tempo was
defined as either ‘tactical’, ‘operational’ or ‘strategic’,
where the differences between the operational tempos is
defined by the immediacy of the mission and is measured
in the amount of time it takes to plan, prepare and execute
a mission. The temporal latency of the information, on the
other hand, was measured as a degree to which the
information was either recently collected, somewhat
recently collected or old.</p>
      <p>The resulting VOI matrix that would be used for one of
the specific operational tempos is shown in Figure 5. Here
the composite VOI rating is expressed on a Likert scale of
zero thru ten with ten being extremely valuable and zero
equally no value to the mission.</p>
      <p>
        The SMEs used three individual surveys to gauge the
VOI for military mission immediacy of data use, namely
one for use within a short time, one for use within a
moderate time and one for use within a long time. The VOI
results gained for data use in a short amount of time are
shown in Figure 6.
The Fuzzy Associative Memory (FAM) model was chosen
to construct the prototype fuzzy system. A FAM is a
kdimensional table where each dimension corresponds to
one of the input universes of the rules. The ith dimension
of the table is indexed by the fuzzy sets that compromise
the decomposition of the ith input domain. For the
prototype system, three inputs are used to make the VOI
decision (source reliability, information content, and
timeliness); with three input domains, a 3-dimensional
FAM could be used. However, the decision was made to
use two, 2-dimensional FAMs connected “in series” to
produce the overall VOI result for several pragmatic
reasons
        <xref ref-type="bibr" rid="ref8">(Hammell, Hanratty, and Heilman 2012)</xref>
        .
      </p>
      <p>The overall architecture of the prototype fuzzy system is
shown in Figure 7. Two inputs feed into the Applicability
FAM: source reliability and information content; the
output of the FAM is the information applicability
decision. Likewise, two inputs feed into the VOI FAM:
one of these (information applicability) is the output of the
first FAM; the other input is the information timeliness
rating. The output of the second FAM, and the overall
system output, is the VOI metric.</p>
      <p>The rules elicited from the SMEs are represented in the
appropriate FAMs and form the fuzzy rule bases. The
number of fuzzy sets, and thus the “language” of the rules,
was defined in the knowledge elicitation phase using the
two surveys described above. That is, the decomposition
of the domains is as shown in Figures 3 and 5. The two
inputs to the Applicability FAM are divided into five fuzzy
sets; the output domain is divided into nine fuzzy sets.
Likewise, for the VOI FAM, the input domain for
information applicability is divided into nine fuzzy sets (as
just mentioned), the timeliness input domain three fuzzy
sets, and the output domain eleven fuzzy sets.</p>
      <p>Figures 4 and 6 actually represent the fuzzy rules bases
for the two FAMs resulting from the knowledge elicitation
process. For example, Figure 4 demonstrates that one rule
in the Applicability FAM is “If source reliability is reliable
(A) and information content is possibly true (3), then
information applicability is highly applicable (7)”. Note
that the VOI FAM shown in Figure 6 applies only to the
fast operational tempo (tactical) mission context, while the
Applicability FAM is constant across all three mission
contexts.</p>
      <p>
        Triangular membership functions are used within the
system, wherein the triangles are isosceles with evenly
spaced midpoints. The output from each FAM is
determined by the standard centroid defuzzification
strategy. More detailed description of the FAMs, the fuzzy
rule bases, the domain decompositions, and other
implementation aspects of the prototype system can be
found in
        <xref ref-type="bibr" rid="ref8">(Hammell, Hanratty, and Heilman 2012)</xref>
        .
      </p>
      <p>The prototype system has been exercised across
numerous scenarios (that is, various combinations of input
values) to produce VOI determinations. These preliminary
system results have been demonstrated to the SMEs and
the system performance has been validated in principal and
concept. That is, the system output has been judged to be
consistent with what the SMEs would expect, and the
prototype has demonstrated the feasibility to both elicit
rules from experts in this domain as well as to use the
extracted knowledge in a meaningful way.</p>
      <p>Note that there is no current system against which the
results can be compared. As such, the system has not been
tested comprehensively due to the human-centric,
contextbased nature of the problem and usage of the system.
Thus, the system performance will need to be validated by
providing the SMEs with various scenario-based VOI
results for their examination and feedback. In some cases
the output of the system is an exact application of the rules
provided by the SMEs which should permit easy judgment;
in other instances, the system output is less clear and will
require more detailed examination.</p>
    </sec>
    <sec id="sec-9">
      <title>Conclusion and Future Work</title>
      <p>Information drives action and for the military that is
facing an unprecedented increase in the types and amount
of information available, the ability to separate the
important information from the routine is paramount. This
paper presented an approach used for gathering the
parameters to calculate the VOI for military analysis and
allow the subsequent development of a fuzzy-based
prototype system.</p>
      <p>The obvious next step for this effort is to seek validation
of the system from the SMEs by producing a
comprehensive, well-designed set of scenario-based VOI
results for their examination and feedback. It is entirely
possible that the concepts and relationships captured
through the conceptual method of knowledge elicitation
would require modification. If so, further iterations of the
knowledge elicitation process will occur. As the program
matures, the capability to accommodate inconsistent or
contradictory information will be investigated. For the
military, the ability to efficiently and effectively calculate
VOI and separate the wheat from the chaff is paramount.
This program is an important step towards that goal.</p>
    </sec>
  </body>
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