Vol-921⫷ Vol-922 ⫸Vol-923
urn:nbn:de:0074-922-0

Copyright © 2012 for the individual papers by the papers' authors. Copying permitted only for private and academic purposes. This volume is published and copyrighted by its editors.

I-UxSED 2012
Interplay between User Experience and Software Development

Proceedings of the 2nd International Workshop on the Interplay between User Experience Evaluation and Software Development

In conjunction with the 7th Nordic Conference on Human-Computer Interaction ( NordiCHI 2012 )

Copenhagen, Denmark, October 14, 2012 .

Edited by

Effie Lai-Chong Law *
Silvia Abrahão #
Arnold P.O.S. Vermeeren +
Ebba Thora Hvannberg **

* University of Leicester , United Kingdom & ETH Zürich , Switzerland.
# Universitat Politècnica de València , Spain.
+ Delft University of Technology , The Netherlands.
** University of Iceland , Iceland.

Table of Contents

Interplay between User Experience Evaluation and Software Development: State of the Art 1-3
Effie Law, Silvia Abrahão, Arnold Vermeeren, Ebba Hvannberg
Ideas Mapping, Surface Computing and User Experience 4-9
Zaphiris Panayiotis, Andri Ioannnou, Fernando Loizides, Christina Vasiliou
Are Software Companies Aware of UX? 10-13
Carmelo Ardito, Paolo Buono, Maria Francesca Costabile, Rosa Lanzilotti
Influence of Usability on Customer Satisfaction: A Case Study on Mobile Phone Services 14-19
Rodrigo de Oliveira, Mauro Cherubini, Nuria Oliver
Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting 20-25
Erik G. Nilsson, Asbjørn Følstad
The Craft of Programming Interaction 26-30
Rikard Lindell
A Cross-Disciplinary UX Evaluation of a CRM System 31-36
Marcin Sikorski
Identifying User eXperiencing Factors along the Development Process: A Case Study 37-42
Marco Wincker, Cedric Bach, Regina Bernhaupt
The Big Picture of UX is Missing in Scrum Projects 42-48
Marta Lárusdóttir, Åsa Cajander, Jan Gulliksen
The Early Phases of UX: Why They are Important (More than Evaluation), and What They are 49-51
Timo Jokela
AHP Supported Evaluation of LMS Quality 52-57
Bojan Srdevic, Matija Pipan, Zorica Srdevic, Tanja Arh
To Measure or not to Measure UX: An Interview Study 58-63
Effie Lai-Chong Law, Paul van Schaik

The whole proceedings can also be downloaded as a single file ( pdf ).

22-Nov-2012: submitted by Silvia Abrahão, Adrián Fernández
22-Nov-2012 : published on CEUR-WS.org