Vol-1245⫷ Vol-1246 ⫸Vol-1247
urn:nbn:de:0074-1246-0


Vol-1246/paper-04⫷Vol-1246/paper-05⫸Vol-1246/paper-06
Luigi RaritàAnna Maria CoppolaSergio MirandaTindara AbbateClara Bassano

A Knowledge - based Decisional System for the Service Quality Improvement in Organizations