Vol-1919⫷ Vol-1920 ⫸Vol-1921
urn:nbn:de:0074-1920-0


Vol-1920/BPM_2017_paper_167⫷Vol-1920/BPM_2017_paper_172⫸Vol-1920/BPM_2017_paper_179
Gaël BernardPeriklis Andritsos

CJM-ex: Goal-oriented Exploration of Customer Journey Maps using Event Logs and Data Analytics