Vol-2073⫷ Vol-2074 ⫸Vol-2075
urn:nbn:de:0074-2074-0


Vol-2074/article_3⫷Vol-2074/article_4⫸Vol-2074/article_5
David BraunsteinGabriela Pesch

Eliciting Employee & Customer Knowledge for Process Development and Optimization – An Industry Case